In times of crisis, such as the times we are now living in with the health concerns surrounding COVID-19, uncertainty about the economy and many people feeling excluded, leadership becomes even more critical. Clear and decisive leadership would seem to be the order of the day. You feel that you need to move now — less talk, more action. But yet when you give the call to act, nothing much seems to happen. Why is that? Why does it seem no one is listening to you – at least not well enough to get what needs to be done accomplished?
