What Stacey Copas knows about resilience was born of tragedy: A diving accident at 12 left her a quadriplegic whose spirit was in tatters. But she turned a corner emotionally when she realized “we connect with other people through our adversity, not our success.” Today, in her writing, speaking and coaching, she shares how resilience is a skill that can be learned just like building muscle in the gym.
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Transcript
Warwick F:
Welcome to Beyond the Crucible. I’m Warwick Fairfax, the founder of Crucible Leadership.
Gary S:
Welcome to the first episode of our first series, Harnessing Resilience. I’m Gary Schneeberger, co-host of the show. We’re dedicating the next six weeks to this critical topic because without resilience, there is no moving beyond our crucibles. That’s why we’re spotlighting guests who found the resilience to overcome their setbacks and failures, as well as experts who offer practical insights and action steps you can take to bolster your own ability to rise above when the crucibles come. So listen in as Warwick and I talk with Stacey Copas, who was paralyzed in a diving accident at age 12, struggled mightily while living listlessly throughout her teens, then found her path to a life of significance when she harnessed resilience.
Warwick F:
Well, Stacey, thank you so much for being here. Super excited to hear you talk about resilience and love the title of your book, How To Be Resilient: The Blueprint For Getting Results When Things Don’t Go To Plan. And obviously as we’ll get into, you have some experience unfortunately about things not going to plan. But since we’re talking about resilience, before we get into your story, what does resilience mean to you? Because obviously, you have a whole body of thought about it, but if you had to define resilience, how would you define it?
Stacey C:
Look, I probably have a little bit of a different take on resilience to most. And I find that for me, particularly in a business setting, I feel that so often, recently that resilience has become synonymous with coping, which I feel that it sells it short. And even the old bounce back, implies that you just keep coming back to the same place. But for me, I feel that resilience is a growth strategy, it’s a learning strategy and it’s actually the ability to actually grow through challenges rather than just go through them.
Stacey C:
So I see it more of a proactive strategy as well, rather than a reactive one. And I feel that it’s something that using simple practices consistently, then we can build that resilience. Much like going to the gym to build and maintain physical strength, we can actually proactively build resilience so that when we actually need it, then we actually have reserves of it. But yeah. To sum it up, I think it is the ability of how you can actually grow and become stronger through challenging situations.
Warwick F:
I love that phrase, grow through challenges. Wow. I mean, we’re going to dive into that a bit more here in a bit, but some people we’re going to have on are experts on resilience in the sense they’ve got their PhD, they’ve got a whole body of thought, knowledge and research, which is very valuable. But you have also a whole body of knowledge on resilience. But you come at it from a different angle, hard earned unfortunately. So talk about maybe your perspective on resilience in the sense that you’re very qualified. But talk about why unfortunately, you’re so qualified to truly, it’s a signal to talk about your story if you will.
Stacey C:
Well, the funny thing is, is that for so long, I actually didn’t feel that I was qualified to talk about resilience because I wasn’t an academic and I wasn’t a psychologist and I didn’t feel, I guess, traditionally qualified. And for many years when I first started speaking about resilience, I did feel almost a bit of an imposter because, like I said, I didn’t have all these published research on it. And then it was one day in a room full of CEOs, I actually said, “Look, this is how it is, I didn’t think I was qualified. But ultimately I feel that I’ve come through it from life experience.” I say that my approach is backed by life rather than backed by science.
Stacey C:
But for me, I guess the biggest experience that I’ve had that has led me to thinking about resilience is, back when I was 12 years old, I was actually cooling off in a relative’s backyard swimming pool, and it was something that I did quite often. But I wasn’t content with just swimming and spending time with… My brother was there, he was younger and a couple of other younger boys. So what I did every time I visited this pool was I liked to climb up on the edge of the pool and dive in over and over again. And it was an above ground pool, so it was not a deep pool. It wasn’t meant for diving. So I always getting yelled at to stop, but being 12 and bulletproof and invincible, I completely ignored those requests to stop.
Stacey C:
There was just one particular time where I stood on the edge of the pool and I thought that I was splashing too much if I was diving in. So I stopped for a moment and I thought, “Well, what can I do to make a perfect dive where I’m not splashing?” So I stopped for a moment and I thought, “Well, what if I was to hold my feet together and keep my legs straight?” I thought in theory, that would make a splashless dive. So I took a deep breath and I did exactly that. And it felt like any other dive until I went to try and swim up to the surface and I realized I couldn’t move.
Stacey C:
So I didn’t feel any pain, I didn’t feel like anything had gone wrong, but I couldn’t move. I was completely conscious, holding my breath, panicking like anything, trying to get the attention of my brother to help me, which I couldn’t do. So I held my breath as long as I could, but when I couldn’t hold it any longer, I had to give in. And as I gave in and my lungs filled with water, I blacked out and eventually my brother realized something was wrong and they thought I was just mucking around and raised the alarm for help. And it wasn’t until later that night at the third hospital that I was taken to that a doctor told me that I’d actually broken my neck and drowned and that I’d never walk again and that felt like a death sentence to me at the time.
Warwick F:
It’s just amazing how you were just having this ordinary day. I mean, you talk about your story and I love the details of, I think you mentioned that your mom and dad dropped you off and some other kids were going to the cricket center and it’s like, “Do I really want to do that? Swimming sounds a lot more fun.” It was probably a hot day, which-
Stacey C:
Yeah, it was very hot.
Warwick F:
…this is in Sydney I’m assuming.
Stacey C:
Yeah.
Warwick F:
Now, you mentioned later it was on the North Shore of the hospital. So it’s on the North Shore. Just out of curiosity, what suburb was it? Not that Americans will know but…
Stacey C:
Well, I ended up at Royal North Shore Hospital because they had a spinal injuries’ unit. But I actually grew up in Campbeltown. So southwestern Sydney. So it was absolutely nowhere near where the hospital was.
Warwick F:
Yeah. Familiar with Campbeltown. My parents had a property growing up near Camden and a little small place called Narellan, which you might’ve come across now. It’s a big housing development, which whole nother story. But-
Gary S:
And on behalf of all Americans, let me say, I didn’t understand any of those cities. So you were right Warwick about that.
Warwick F:
So sorry about that but curiosity. Here it is a perfectly normal day, you’re just diving into this pool and one of the other things people here won’t get is, you were wearing a pretty cool swimming costume, as we say. A swimsuit, a Ken Done swimsuit. Now, people in America might not know but he is a fantastic designer, artist. There used to be a shop in the Rocks area near Sydney, which I don’t know if it’s there anymore, but we would get t-shirts and all sorts of things. So I had to believe having a Ken Done swimsuit, that was probably one of your prize possessions, right? Because not everybody does.
Stacey C:
No. And it was very new and I was very excited about it and I think I’d only probably worn it a couple of times. And then having it cut off me in the emergency room wasn’t part of the plan that was for sure.
Warwick F:
I’m guessing those obviously first few days, weeks, talk about that experience because you never get used to these things. But initially, there’s all sorts of denial of what happened or what’s… So talk about those first days and weeks, what was running through your mind and experiencing and…
Stacey C:
Well, the first few days, especially, I was in a very bad way and pretty heavily sedated with morphine. So I think the thing with that is, I didn’t even know if I was awake or asleep half the time. It was just a really, really, really blurry time. But I do remember just feeling like my life was over because prior to that, I was a pretty talented athlete. I had really clear plans what I was going to do with my life. I wanted to be a vet. I’d gotten into one of the, probably a very iconic Sydney selective agricultural school for my secondary schooling. So that was the perfect next step to becoming a vet.
Stacey C:
Everything I identified as, and everything that I was looking forward to, was gone. So that was incredibly tough. And the other thing, I was flat on my back for eight weeks actually with sandbags either side of my head. So you spent a lot of time just staring at the ceiling. And I remember, sometimes, the ceiling particularly in intensive care and stuff where I spent the first few days, had all these little dots in the ceiling and I remember actually just counting one side, this side, multiplying it, just trying to figure out how many dots there were on the ceiling because that was just all there really was in front of me at that time.
Stacey C:
And then, my mom was with me most of the time but for the most part, it was just feeling incredibly sick. But it was a lot of fear as well because it was like, I couldn’t feel or move most of my body at that point in time either. It was definitely a scary and very blurry time.
Warwick F:
I mean, it’s one thing as an adult, but 12 years old, my gosh. I mean, you mentioned you had dreams of becoming a vet, you mentioned you were athletic. I mean, what kind of things did you do beforehand? Did you have some favorite sports or?
Stacey C:
Yeah. So I was the pitcher on the softball team and I was first girl to play soccer for my school. This is in the late ’80s.
Gary S:
Wow.
Warwick F:
Wow.
Stacey C:
Yeah. I represented the school at every distance from the 100 meters through to the cross-country as a runner. So I was very gifted as an athlete. I was incredibly active. It was like I ran everywhere. I’d come home from school and I’d go of an afternoon and run for a couple of, I’ll say kilometers, but miles. But yeah. I pretty much identified as an athlete and then academically it was all about becoming a vet and that was what it was.
Stacey C:
I said all the things that I loved and that wasn’t there. The thing was, for me, it was so difficult to go from being such a fiercely independent active young woman to then being just completely stuck and not even to be able to scratch my head or turn the age of a book or feed myself or do any of those things. It was pretty soul destroying at that time.
Warwick F:
I can imagine. I mean, just when you think of, we all have our self-image. It sounds like at that time if somebody said, “Well, who is Stacey Copas?” “Well, she’s an athlete, she’s independent, takes charge of life, is active, is not passive. Life is meant to be lived, not just idle through. Vet.” That was probably a part of who you were. And then with the accident, well, who is Stacey now? I mean, probably at the time felt like, well, what’s left? Nothing. I mean, there’s the physical pain and that’s a whole story, but just the emotional, soul destroying, self-image pain. Well, who am I now? What’s left?
Stacey C:
Definitely. And I think it’s like going into high school and going into those teenage years, identity, is such a huge part of that journey without that going on. So to go, well, everything that I saw myself as, everything that I wanted to be, having gone, that was definitely incredibly difficult. And as you said, it always comes down to it. It’s like, “What’s the point?” I couldn’t walk, let alone run and play the sports I wanted to do. And particularly with the sporting thing is, when I had those eight weeks on my back, I was pretty angry about not being able to do the things I always wanted to do.
Stacey C:
So I actually made a pact with my 12-year old self at that time that I was never going to play sport again because I couldn’t do it like I used to. I thought I could never be good at something again. And for me, I’d never wanted to do anything that I didn’t think I could be good at because I was and I am driven by excellence. Anything I do, I want to make sure that I can do it to the best of my ability. But also, I’m very competitive. I want to win. I didn’t want to just turn up and get the encouragement award.
Warwick F:
You’re not somebody that wants to get the participation award, right?
Stacey C:
No. I didn’t want to get that one. No, that was not me. And thankfully, I didn’t grow up in the, everyone gets a trophy generation. I’m a little bit older than that. So I don’t think I would have fared well with that one either.
Warwick F:
It’s probably not very Australian I suppose. Australians love sports. That is for sure. So talk about some of that journey and teenage years. I mean, physically talk about the progression. I know you had some challenges in the teenage years where, understandably, it was a pretty dark time. So just talk about the rest of that time before we get to… Things started switching around at some point, but talk about the rest of the teenage years before we get to the turnaround, if you will.
Stacey C:
Look, definitely the teenage years were pretty dark and I was really bitter and angry and resentful. And ultimately, I was in the situation I was in because of the actions that I’d taken. So a lot of that was focused internally, but I was just this real stubborn, would not let anyone in on what was going on. And so I just kept on this whole, getting on with life facade and just acted as if everything was okay. It wasn’t great, but internally I was struggling big time. And much like a lot of teens that aren’t having a great time of things. Then I sought some pretty unhealthy ways of dealing with how I was feeling. And I spent quite a lot of my time drunk and stoned.
Stacey C:
And at the time, they were just outlets or escapes, there were ways of not feeling the reality of what my life was like. So I look at it now and I’m like, well, I created these moments of artificial happiness that in between, you sink deeper and deeper into the pit of depression and fear and anxiety. But as I said again, I just kept up the getting on with the, nothing to see here. So that was incredibly challenging at the time.
Stacey C:
And I think I really didn’t realize until more recently that the thing that really kept me going through that time was music. Music was something that became my outlet. I immersed in music, just as a listener and the coolest part was is that I was at the lowest points in my life in the early to mid ’90s at the height of grunge. And it was the perfect soundtrack through this angry, angsty, the world’s against me type of experience that I was having but it gave me an outlet, it gave me a way to express myself, but I didn’t have the words to do at the time. And then eventually I started getting into going to seeing live music, and then there was just an energy and a sense of community and things like that that came through that. So that was probably the healthier outlet that I had to express some of that anger and frustration I was having.
Gary S:
As we’re talking about resilience, right? The series that we’re launching today is about resilience. I want to read you something from an excellent book I read on the subject called How To Be Resilient: The Blueprint For Getting Results When Things Don’t Go To Plan by Stacey Copas. But one of the things that you wrote in there seems to, perhaps connect to what you were just talking about. You wrote this about why resilience is so important. Have you ever noticed how some people appear to be unflappable even when major things go wrong, whereas other people fall to pieces? And you indicated that you were holding it together. From the outside looking in people would think, “Okay, she’s handled it pretty well.” And then you write this, resilience is this ability to keep it together when faced with a problem or a setback when others would fall apart. It’s the ability and strength to cope when things don’t go according to plan.
Gary S:
Would you say that you really started to feel around in resilience when you discovered music? Was that the first manifestation of that? Or did it come even earlier than that now that you look back?
Stacey C:
The funny with even the word resilience, it was a word that I would never have used. I never even recognized the word. It was something that came very, very much later in the piece but I think doing that reverse engineering of the process, then for me, I think probably the first part of it that really came down to it for me was, I had the opportunity about six months after I first left hospital to go and spend a week at a rehab center because at the time I was only 12 years old. So the doctor said there was no facilities for children that had had injuries like mine. So they just kept me in a hospital for seven months. So I didn’t have access to the really specialized rehabilitation that most people get.
Stacey C:
In my Christmas holidays, I had the chance to go and spend some time at the rehab center. And in the first week I was able to do all these things that I couldn’t do for myself. And part of the what ifs started to kick in. And I was like, “What if I had had this chance earlier, how much better off could I have been?” But that’s when I really had to shift my focus and focus on what I had rather than what I’d lost. And so I think that was probably one of the earliest angles of resilience I think. If I look at it in hindsight, was that ability to go and look, you can’t focus on what you don’t have any more, just focus on what you’ve got.
Stacey C:
And so that little shift in perspective I found was definitely helpful because, again, I now know that if we spend too much time living in the past, then, that’s where depression lives. So it was helpful to just go, “Look, just, focus on what you’ve got, focus on what’s ahead, focus on what you can do rather than the handful of things that you can’t do.”
Warwick F:
So well said. It’s probably worth spending some time on those anchors. I imagine people go through what you’ve gone through in our discussions. There can be a sense of anger at other people, at yourself, “Gosh, why did I have to jump in the pool?” Or, “How come if I’d been 18 or 20 I would’ve got access to.” So angry at the system, at doctors, there’s a list, right? From yourself to others. And it’s easy to dwell in that saying what if, or just be angry.
Warwick F:
So talk about that because I imagine at some point you had to, I don’t know if it’s forgive yourself is the right word or just stop beating yourself up. You’re a 12 year old kid, kids do silly stuff. Most of the time nothing happens, right? They break a leg. You could say, “Well, I was unlucky.” Well, unlucky? That’s not the right word. So talk about how you were able to let go of maybe anger because I’m sure it was one of the principles, both to yourself and to others. How did you manage to do that, to move on from that?
Stacey C:
Look, definitely anger was there. And I must say, the majority of that anger was directed at myself. I realized I had no one to blame. But I think that there’s a bit of a default thing when something goes wrong, what people will do, will put something or someone to blame. But really I had no one to blame except for myself. I was told not to do it, I ignored those warnings and I still went ahead and did it.
Stacey C:
I think that was… I guess, I took ownership of that anger. But yeah. It was getting towards the end of high school where I think things started to really shift and I started to realize that particularly those detractive habits. I was getting incredibly foggy around spending time stoned and stuff like that. And it was starting to spill over into my school work and things like that. And I did have one of those rock bottom moments where, I really just didn’t want to be here at all. And I did have a very close call where really the only thing that stopped me in a moment from ending it was, the fear that someone would find me before I was gone and I’d end up worse than where I was. And if I had a guarantee at that time that that wouldn’t have happened, then I wouldn’t be here today.
Stacey C:
So I’m very grateful that that did kick in to, “Hey, this could be worse.” Personally, I don’t like this whole angle. It’s like, “Oh, someone else has always got it worse off than you.” What does it really matter what’s going on everywhere else?
Warwick F:
Exactly.
Stacey C:
It’s like, take ownership of your own stuff. So there wasn’t that but I didn’t want to end up worse than where I was. And I think that scared me because I found myself in that situation where there’s so much stigma around that, there’s so much judgment around people that consider or do attempt and that sort of stuff. So that was a bit of a wake up call for me. And ultimately I got to the point where, I had to make a decision. And it was that proverbial fork in the road where I had to say, “Well, look, am I going to get on with it or am I give up?” And ultimately I just went, “Well, look, I can’t change what’s happened. It’s a fact. But what I can do is I can change how I feel about it, I can change the story that I tell about it and I can change what I do next.”
Stacey C:
So there was that element of just having to make a decision. And so often people have gone “Well, it can’t be that simple.” And I’m like, “Well, yeah, it actually was.” It just came to a point where it’s like, you’ve just got to choose to get on with it. And I did. And so what I ended up doing then was I actually then instead of looking back at that accident with negativity, I actually looked back at it with gratitude. And I actually looked at it and I become grateful and I began to look for, how has this changed my life in a positive way? And what are the opportunities that I can have from this? And people think, “How the hell could ending up a quadriplegic and in a wheelchair for the rest of your life be positive?” But I did choose to embrace the positive aspects of it.
Stacey C:
And it’s not to say that I don’t have frustrations. I don’t have days where, I get a little bit angry, where I get frustrated about the things that I can’t do if I’m having a day where the body’s not cooperating with the mind, but at the most part, then that shift has left a lot of that anger behind. And I think once we can get past the anger, then that makes a huge difference because I think that energy, it comes from a place of scarcity whereas if we start to shift into a perspective of gratitude and possibility, then it’s a really abundant and open aspect and open viewpoint. And it’s a place where we can actually look for, as I said, the opportunities and the possibilities and it’s amazing how that opens the world up.
Warwick F:
I mean, just when you talk about gratitude, I think it’s hard for people to understand who haven’t walked in your shoes what you just said. They heard the words, but you hear the words pain for a purpose, right? And it’s like, “Oh yeah, right. Pain for a purpose. Of course, easy for you to say that you’re not.” But the gratitude, my gosh, that’s a whole nother level than pain for a purpose. That is a mind blowing shift in attitude. I don’t know. I think at one point, I think I read you wanted to compete or to compete in the 2016 Paralympics in Rio. But in terms of mindset Olympics, my gosh, that’s worthy of a gold medal in my mind, right?
Warwick F:
And you say genuinely, it’s not just a lie. To have gratitude for something like that, I mean, I don’t know. To me, that’s gold metal level and I’m not trying to be flippant here. I mean, I’m serious. That’s an amazing attitude. I mean, people must, when you say that they must, even other people have had physical challenges, they say, “What in the world are you talking about Stacey?” I mean, but you’re right it’s a-
Stacey C:
Yeah. They think that I’ve lost it completely.
Warwick F:
But it’s that choice. I mean, the fact that you’re smiling now, that in itself is a victory, right? I’m guessing that smiling is something you do a fair amount of in your day-to-day life. I mean, it’s hard to believe, but I don’t know, am I correct, most days you’re reasonably up? You have your moments, but you’re not like a morose person most days.
Stacey C:
Most days. Yeah, absolutely most days. My default is to smile. And it’s funny because even when I’m having the flat moments then, or if I’m pushing through a particularly hard workout, particularly and I’m like, “Okay, these last couple of things are really hurting.” But if I actually then smile, it’s incredible how it actually changes your physiology completely. And it does. It just lifts you and people think, “Oh, again, that did sound too simple.” But they are simple.
Stacey C:
And the gratitude piece is again, I don’t think I consciously realized what I was doing at the time until many years afterwards, but that’s what I say to people that in any situation that’s challenging. The first thing to do is just to stop and say, “Thank you.” Because even though it sounds counterintuitive, you can’t actually feel bad about something you’re grateful for, and it just shifts the energy completely, and it just comes back to creating an experience of gratitude. And again, that feeling of gratitude, it just comes from a place of possibility and abundance and it just gives you the right mindset then to be able to look more positively as well and to actually just… If we look around every day, there’s just so much to be in awe about. And they’re the simplest things.
Stacey C:
Sometimes I’ll just sit and I’ll just watch a leaf drift from a tree down to the ground, and just be amazed by how that all happens, amazed that we’re even here at all. It’s, like I said, situational gratitude but I just think it’s worked for me and I said it’s always the first point and I say, if you want to shift yourself out of a challenging situation. I use gratitude mantras now for it. And I just say, “Look, if you’re in that moment,” I just say, “Look, take a moment and just say, look, thank you. Thank you for the opportunity to be who I am, where I am with what I have at this moment in time.” And it just shifts the energy completely.
Warwick F:
I want to shift to some of these key principles in your book. I think you’ve got nine and then some bonus ones, but it’s funny because we’ve been doing this podcast for a little while. One of the things, and I think I want listeners to understand, you might say, “Oh, well, I’ve not gone through what Stacey’s gone through. So who am I to complain?” You almost feel bad that maybe it’s a kid in high school and they’re having trouble with grades or boyfriends or girlfriends. You feel like that’s nothing compared to…
Warwick F:
But one of our earliest podcasts, we chatted to a guy, David Charbonnet, who was a US Navy Seal who was paralyzed in a training accident. He’s one of the best of the best. And I said, “Gosh, what I’ve gone through is nothing compared to what you’ve gone through.” And he shot back and said, “You know what? Your worst day is your worst day.” Everybody we’ve had has had that kind of attitude. The people that have bounced back in a positive. And so that was helpful to me. But it’s not really an analogy at all.
Warwick F:
But in terms of what you’re talking about of gratitude is, Australian listeners will know, I grew up in a very big large family, media business, based in Sydney, 150-year old company, did this $2 billion takeover. It ended. And so I was responsible for ending this family dynasty and still to this day, people say, “Oh, you know, Fairfax papers would have been a lot better if Warwick hadn’t done the takeover.” Still, they write snarky things about me. Even as little ago as, a couple of weeks ago in one of the papers.
Gary S:
Yeah, a couple of weeks ago.
Stacey C:
Wow.
Warwick F:
We won’t mention the paper but it just never ends. But part of the reason I’m talking about this is the gratitude is, to be successful, I think I would have needed to be a Rupert Murdoch media mogul. And I’m basically a reserved, reflective person who would rather listen than pontificate at least, some of the time anyway. But I never could have voluntarily left because I would have thought I let down my dad and grandfather and parents. And there’s no way I could have left. But the gratitude part is, well, the only way I could have left was if I was forced to leave and I was forced to leave. And now I have a wonderful life. My wife, married over 30 years, three wonderful kids from 30 to 20s. And I love what I do now with Crucible Leadership. None of that would have been possible.
Warwick F:
I might’ve been, I don’t know, hundreds of millions of dollars richer. I’m still pretty comfortable but the gratitude part is, that was a gift. But in my case, it wasn’t a physical deal, but I would have been locked into this family company doing something that I didn’t enjoy, but felt obligated to stay there. Couldn’t have left any other way. So I don’t know. I’m a person of faith so I have to believe there’s a grand plan up there somehow. So it’s okay. “Warwick won’t leave? Fine. We’ll figure out a way for him to leave.” I’m not trying to make some analogy or anything. Your story is different than mine but the point is, gratitude is very important.
Gary S:
And I will make an analogy or I will make a connection.
Warwick F:
Please.
Gary S:
I’ll take my co-host prerogative and I’ll make a connection between both of your stories as different as they are. And we find this all the time on the show is that the circumstances are different, but the emotions can be the same. And again, this is something from your book Stacey that I think speaks to both of your stories and you wrote this, the reality is that resilience is a skill that can be learned just like building muscle in the gym. The more you practice it, the more resilient you will become.
Gary S:
Both of your journeys back from your crucibles, there’s evidence of that in your lives. But there are a couple of things I love in your book. This, I’ve just decided is the thing I love most about what you write and you say this and listener, get a pen out, get a pencil out, get chalk out, draw it in chocolate on something. But you wrote this, another way to visualize this is to think of jumping on a trampoline, the lower down it goes, the higher up you are launched.
Gary S:
That is some powerful insight into what resilience really allows you to do. And that idea that we were talking about there, Warwick, about your own pain is your own pain, your worst experience is your worst. Don’t compare, right? The lower down you go, that you get to determine that. But you also get to determine as you practice resilience, how high you go. And I think that’s the example that both of you set and hopefully our listeners hear that and draw hope from that.
Warwick F:
Yeah, absolutely. Absolutely. I mean, for you, how would you apply that principle to you? The lower down you go to the higher you… How was that for you?
Stacey C:
Well, I think it’s definitely been that way. And I guess, a similar analogy I look at is if you’re looking at an archer, it’s like the tighter you pull that bow, then when you let it go, the faster the arrows propel forward. So I do that. I do remind myself for those times where things feel overwhelming or challenging that, they’re the opportunities. I mean, the times where we’re under the most pressure, the most resistance, the most uncomfortable, then they’re those amazing opportunities for growth and learning. And also connecting.
Stacey C:
I think this is the thing, and this is why I love that you’re sharing stories in this way is that, we’re going to connect with other people through our adversity, not through our success. And I feel that it’s easier to connect with somebody on that level because I think if we’ve shared… As you said, we haven’t shared the exact same thing, but our experiences have been similar in how we’ve looked at it, experienced it and moved on from it.
Stacey C:
But yeah, I always look at it. I find the times where… And that’s where I come back to the gratitude because I don’t know in that moment, I know it feels awful at the time but I don’t know how it’s going to then grow, what’s going to be the lesson that comes from it but I just know that it is and that’s what sometimes I ask myself. It’s like, first of all, it’s saying thank you that opportunity to experience that even if it doesn’t feel like something to be grateful for, but then the next seed that I plant is, “Well, what is the opportunity in this? What’s the lesson in this?” And you don’t always have that answer straight away. And sometimes it can take years to realize, well, what was the lesson in that?
Stacey C:
And I like that you said to Warwick that, from being a person of faith, that you feel that there is a greater plan. And it’s interesting for me because I wasn’t somebody that was, and I think that if anything, at the time, the experience I had probably pushed me further away from faith. But I still felt that there was some reason, there was some kind of divine intervention in what happened to me because while I was a talented athlete and all those sort of things. Then, I was starting to hang out with some people that would probably have the tendency that I may have gone off track. And I was very curious about, probably just exploring everything that probably wasn’t healthy for me to explore.
Stacey C:
And I know that as a teenager, I spent a lot of time drunk and stoned, had I not have had the injury I had and became so aware of my body, I would have taken everything just to experience it. I think that there’s been a lot of parts of my journey where there’s been a greater being and, again, I’m at this point in my life now where it’s really interesting because I have a boyfriend that is somebody that’s very driven by faith. So it’s been quite interesting to be a person who isn’t, but then starting to look at all these things and recognizing that there are so many things that have happened in my life that I can’t explain that you feel that there is something.
Stacey C:
And I do trust myself, but I also trust that there is some kind of greater energy or greater being or something like that, that knows that I’m on a path. And that’s the thing is I look at it now with the gratitude for the adversity I’ve experienced, because it’s given me the opportunity to experience what I have that then I can then share and I can share it with other people and I can share how people can learn and grow from, but not happy to go through crisis in their life.
Stacey C:
So it’s such a great thing to have experienced that. Now, the more challenging the situation, the more likely I am to go, “Wow, this could be something really great from this.” And even as recent as last week. We’re in week five of a pretty hard lockdown here in Sydney again. And I’m probably one of the most capable and equipped people to deal with that. I had a meltdown last week. I had a meltdown. I did lose it a bit. I got incredibly emotional about it and I realized there was a number of other things that all collided.
Stacey C:
But I just thought, well, look, if I’m experiencing this and I’ve got all these skills that I’m positive and resilient and all these sort of stuff, then that also then reminded me that I’m needed more than ever to share what I share to help others to just see that, we’re bigger than our circumstances. And just because things are challenging right now, we all have the ability to grow and get beyond it and become better people and be able to help people more as a result of the challenging experiences that we’ve had.
Warwick F:
Absolutely. Well, I want to touch on some of these principles, but one just as you talk. Certainly for me, when you’ve made mistakes, which in my case, a $2 billion mistake is a pretty big one. It’s not small. It gives you some degree of, forgive me, almost like English, Australian understatement. Gives you a lot of potential for humility. It’s funny. I just tend to say things like some degree of humility, well, you’ll be able to translate that but the American audience might not. But it can make you humble, not judgmental, compassionate. I mean, who am I to judge somebody else given the colossally dumb things I’ve done? And I don’t know. I mean, that can be certainly a gift.
Warwick F:
But talk about some of these principles. The first one you mentioned is responsibility. And we’ve really talked about this in not so many words, but why is that the first principle in terms of building this resilience muscle? For whatever crucible setback failure you’ve gone through, why is that the first step, would you say responsibility?
Stacey C:
I feel it is the first step because we’ve really got to take ownership. You’ve got to take ownership of where you’re at. And even if the situation that you’re in was a result of some external factors then, being in a place of blame again, is that real negative energy. And it’s an energy of scarcity and it’s very closed. So if you can come back and just say, “Well, look, I’m going to take responsibility for what happens next.” I look at it and if you can take responsibility for finding solutions rather than focusing on problems, again, that just opens up the possibility for moving on.
Stacey C:
Because I think I touched on that. There’s a tendency and again, we have a default reaction and it is looking for something or someone to blame, but then it’s taking a moment and going again, that gap between the reaction and the response and then going, “Well, okay. Well, what am I going to do next?” But I feel if you can… But for me, I’ve really looked at it and it’s been more recent to realize that the only way forward is inward. Is we can’t always be looking for the answers outside of ourselves and this is where it comes back to personal responsibility. Is it’s going a little bit. What’s that old saying? If it is to be, it is up to me and it’s coming back to that.
Stacey C:
Really when we look at it, no one’s coming to save us as much as people would like to think that. And if we get past that and realize that we just have to own this and ownership is the first part because you can’t then go off, and even if you’ve got this plan on how you’re going to get past the situation, if you haven’t owned it and accepted it, then it’s always going to be there, it’s always going to be straight under the surface. It’s going to blow up down the track. And that’s why I think you start with owning a situation and owning that you’re going to get past it, then that really helps to have that good energy and the focus that you need on what’s coming up ahead.
Warwick F:
Responsibility and excuses the next are probably related, but it’s like in relationships is a classic thing. “Oh, he’s awful.” “She’s awful.” “It’s all her fault.” “All his fault.” Right? It’s never mine, it’s always the other persons. And sometimes there are cases of abuse where it seems like, well, sure it seemed like 99% his problem or whatever. I do get that. But in many cases, it isn’t quite that black and white. Or in business, “Gee, I was fired. Well, my boss is an idiot clearly.” Well, maybe I’m not communicating well, maybe everybody works for me is scared. Maybe I don’t show up on time, maybe I don’t always get things done, maybe some of that could be factors why I was fired. How about little internal analysis? Sometimes we deserve to be fired.
Warwick F:
But most of us don’t take responsibility. We double down, we triple down and it’s always somebody else’s fault. It’s never ours. But that internal analysis, I think is what you’re saying is important, right? It’s not always everybody else’s fault. Sometimes it could be, but it’s a little simplistic to say we have no contribution, right? We have no responsibility.
Stacey C:
It’s easier to blame everybody else. And I think that also too, I think that if we’re looking broadly across a lot of society, then I think a lot of people are blaming. It’s always everyone else’s fault. And I think that’s the thing is when there is that thing where you’re looking at… Self-awareness is such a huge part of resilience. And if people are having that situation where they’re going, “Oh, this is this person’s fault.” Or they’re angry at somebody, it’s just to stop and just ask themselves, “What part have I played in this?” And always coming back to, what is it about that person or that situation that’s triggering me and what do I need to look at internally to go, “Where am I maybe projecting that?” And then I’m having that reflected back at me in the form of a mirror.
Stacey C:
And I find that that is just super powerful. And it’s uncomfortable. And I think this is why a lot of people do go, “No, no, no, no, it’s all out there. It’s out there. It’s out there, look away.” Kind of thing. But I think the thing I say if we can always look at experiences that we have in life as a mirror and go, “Okay, well, what part have I played? What can I learn from this? How am I showing up? How have I contributed to what I’ve just received back?” Then that can just make a huge difference. And I think also too what is linked to that is, a lot of people have an element of entitlement. It’s almost like the world owes me a favor or someone needs to do this for me or someone owes me something.
Stacey C:
And for me, I look at it and I’m just like, well, I actually flip it around completely. I’m like, “If anything, we owe the world a debt of gratitude.” We owe the world so much. And if we can come back to not so much about what can we get, what can we give? And then what we can then grow and experience in return. I think that, if I was to look at what’s my number one enemy or nemesis, it’ll be the entitlement attitude.
Warwick F:
Sure. No, that makes sense. I know you talk about expand, which I think is probably giving and all that. But, you mentioned, the internal and often, we think, “Oh, I’m going to be happy when I get that top job or I have the nice house, the big boat, the…” Maybe for people with physical challenges, “If I could get fully better,” in the early days you probably don’t know, “Then I’d be happy.” Right? It’s happy if, if, if. And I often think happiness is really a state of mind. It’s really what you said before and it sounds as if you can choose to be happy, you clearly have chosen again, overall to be happy, which sounds like you’re pretty successful, not every second, but overall, which is again amazing.
Warwick F:
But part of it is just this journey within. Things won’t make you happy, accomplishments won’t make you happy but you don’t find your self-esteem in success, accolades, even Olympic gold medals, as wonderful as it is. It’s an internal state of being. I don’t know if any of this makes sense, but part of the resilience is, learning that happiness isn’t found elsewhere. So it’s just more of an internal journey. I don’t know if any of that makes sense based on what you’re thinking.
Stacey C:
Yeah, it absolutely does. And I think that you mentioned before relationships, and I think that this is an area where it is probably the most important and apparent is that there’s so often people then almost looking to that other person for their happiness. And I think that that’s something that I’ve always looked at.
Stacey C:
Once I was aware that I am the only person that’s responsible for my own happiness, then that was such a shift. You can actually then show up in interactions with other people and again, not looking for what you can get from them, but just looking about how you can be present with them and how much you can add value to them. And it also then, when you’re in a relationship with somebody or you’re in a business partnership or a friendship with somebody, and that person knows that you’re not depending on them, or you’re not putting pressure on them to make you happy, when that weight is lifted, it’s just such an incredible experience.
Stacey C:
So I think that the happiness thing is huge. And people are always again, chasing it rather than, as you said, cruising it. It’s like when you open your eyes in the morning, the biggest part of whether you’re going to have a good day or a bad day is what you decide as soon as you wake up.
Warwick F:
Right. I mean, just another brief beat on this. Just being fully present. I mean, we’re normally in Maryland but we’re in far Northern Michigan where it never gets that warm, which, everybody else here in America is frying. But just taking a walk in the woods and listening to the winds through the trees and the smells, the sounds, the lapping of the water, just simple little things and being grateful and saying, “This is amazing.” Beautiful moonlight across the water or whatever it is. There’s a lot that can fill you with joy if you choose to look at it the right way.
Warwick F:
A couple of other things. You’ve got one on support that I find fascinating. Who to let in and who not to let in. So clearly some people are probably not helpful. So talk a bit about part of resilience is you need a team, right? As much as most of us would like to do it all on ourselves, “I got it. I got it. I don’t need a help. I’m good,” right? “I’m good.” So talk about how it’s not just about getting help but some people can be helpful, other people maybe, you don’t want to really let help you. Why is that important?
Stacey C:
Look, it’s interesting too because having the team and asking for help has probably been one of the ones that I’ve been the worst at. And because it’s like, “Oh, I just want to do it, I’ll do it, I’ll do it.” And I think for me personally, because I’d lost so much physical independence, I probably overcompensated in areas that I could and then I really struggle to let people in. But ultimately the support piece is that, we really need to have people that are going to support and encourage us rather than try and suck the life out of whatever we’re doing.
Stacey C:
The way I like to look at it is, if you imagine you’re the sun in the middle of the solar system, and you’ve got some stars that shine light into your world, then you got the black holes that suck the life out of it as well. So it’s always looking at, well, here are the people that you can have around you that are going to actually then add the value, are going to lift you, are going to make you feel more positive.
Stacey C:
But the difficulty is often the most negative people that we deal with are the people that are closest to us. It can be family, it could be a partner, it could be that friend we’ve had since high school that you just feel obliged to keep around. It could be a close work colleague. And then as far as that goes, then it’s having to be conscious about what you share with them. So if you know somebody that’s the dream stealer people, then you don’t go to that person all excited about a win you’ve had in your business or a big goal that you have that you want to work towards because they will suck the life out of it.
Stacey C:
And so it’s just being really conscious about who you let in. And sometimes it is an element of needing to let people go and just completely cut them a drift completely. And sometimes that could be family as well. If you know that someone is not going to add value to your life, then I just say, “Well, let them go.” But it does make the world of difference, but then also too, then, it’s also recognizing it’s not all one way traffic as well. And coming back to that self-awareness piece, it’s having the self-awareness to go, “What impact is my energy and behavior having in the people around me as well?” And going, “Well, where am I showing up as a black hole or a star as well?” And how could then I then take again that responsibility for the energy that you have and how you actually interact with people and the impact that has whether it is positive or negative. But owning that and having the awareness to say, “Look, it’s a two way street.”
Warwick F:
I mean, that’s very helpful because some people may be like flowers in your life, others may be like weeds. We don’t need weeds that suck the life out of us. Black holes is a wonderful expression. I mean, if they’re family, it’s not like you can just not see them, but at least as you say, be careful what you share and there are others and I’ve certainly had these in my life and family of the should people. “You know what Stacey you should do. I’ve got this great idea.” And then you say, “Well, thanks for that.” “No, but Stacey, you don’t understand. You really should do this.” “Thank you.” And then eventually that doesn’t work. And so it’s almost you have to go to, “I heard what you said, but no.”
Warwick F:
I mean, sometimes politeness doesn’t work but you’ve really got to be guarded about who you let into your life. You want people that support you that are nonjudgmental. But suggestions are okay. But we don’t need an endless list of you should do A or B. We all have those. That’s not life-affirming. And that means for us, we should stop doing that to other people, right? “You know what? I wrote this book and based on my book, How To Be Resilient, I know I’ve got a specific blueprint for your life. I don’t mean a general one, but I’ll write you a five page paper, and it will tell you exactly what you need to do. I’ve got it all mapped out.” Right? It’d be easy to go there, especially for somebody you deeply care about. But it’s like, “Well, you’re the king or queen of your own life, but not of other people’s lives.” Anyway, but that all make sense, I imagine, right? Just be careful who you have around you.
Stacey C:
It makes a huge difference. And I think that going back to that urge to sometimes want to go… Because your outside eyes always see things differently. So that whole thing about, you can’t read the label from inside the jar.
Warwick F:
Absolutely.
Stacey C:
But there’s a tendency to want to do that. But then a big learning that I’ve had, I think since I’ve started doing the work I’m doing, I’ve been doing this for about nine, 10 years now, but there was two things that I learned that really helped was that I can’t care about somebody else’s problems more than they care about themselves. And sometimes the biggest gift we can give somebody is the consequences of their own actions and decisions and just letting that happen. Because if we look at our crucible moments, right? Imagine if something had have intervened or prevented that from happening and we had robbed of the gift of the experience we’ve had. And that’s where I think that being able to step back, even if we could see something externally, it’s like, again, we don’t want to rob someone from the experience of that situation.
Gary S:
And that’s a powerful thing for you to say, and I’ll echo what Warwick said there because in your book you say this about that very subject. Most people find it hard to believe that ending up a quadriplegic and needing to use a wheelchair for the rest of my life is a positive thing. But after spending some time with me, they quickly realize that I am truly happy about it.
Gary S:
Listen to that listener, truly happy about everything that we’ve talked about that has happened to her physically. And here’s how Stacey ended that paragraph in her book. I have done things with my life that I can say with certainty, I never would have done otherwise. That dovetails so nicely with a core concept of Crucible Leadership. And that is, learning from your crucible, how when you learn the lessons of your crucible and you move beyond your crucible, as the title of this podcast is, you then are launched into what Warwick has called, a life of significance. And based on what you’re talking about, Stacey, I think you believe for sure you’re living a life of significance right now, right?
Stacey C:
Yeah, completely, completely. And I love that now because at first I felt I had what I called little old me syndrome that there was nothing special about me. I’m just getting on with life, don’t even bother asking. But as I started to grow and evolve through this process, and the more I shared my story once I got past the whole, and I think it’s a very Aussie thing Warwick, I was brought up to not stand out, to not say that we were good. So when I was encouraged to share my story, I thought, “No, everyone will think I’m a total wanker for talking about myself. And I didn’t want to do that.
Warwick F:
For an American audience, is there a polite way of translating wanker.
Gary S:
Oh, I think they know what that means. I know what that means. Yes. That’s the first time on Beyond the Crucible, we have had the word wanker. So that you Stacey for that.
Stacey C:
I don’t know if that’s a good or a bad thing. But I don’t know. That’s how I felt. But I had a mentor that said to me, “Look, Stacey, with an experience like yours, if you don’t share you’re being selfish.” Then once I started to then take those little first steps in sharing my story and then getting that feedback about how much of an impact me sharing my story and the specific lessons I learned and how that could help somebody else. Then that gave me that confidence to go, “Wow, I actually feel a deep moral responsibility now to share more, but also just to…” I found that if I focus just on, showing up the best I can to continue to learn and grow and evolve personally and then share that with others, then again, I can have a significant impact. And it excites me now rather than feel like it was something that I either wasn’t worthy of or something that I felt weighted down by.
Gary S:
I’m going to use this opportunity to make a segue. It’s a perfect segue to, I like to say on the show here, the captain’s turned on the fasten seatbelt signs and it’s getting to the time that we have to land the plane. But Warwick will ask a couple more questions. But before we get to that part, I just want to give you the chance, because you’re talking about helping people. How can people Stacey find out more about you and what you can do for them to help them manifest and understand that resilience better? How can they find you online?
Stacey C:
Look, if you Google me, there’ll be about 10 pages of stuff to keep you busy. Look, I think I’m most active on LinkedIn, and also on Instagram. I manage all my own stuff. So I’m always open to somebody sending me a private message if they’ve got a specific question. But to engage with me that way or through my website. And if anyone wants to get a copy of, How To Be Resilient, there’s a free download on howtoberesilient.com.au on the end of that one. But yeah. Look, I really welcome people connecting with me and that’s what drives me. If I can be of service in some way, then I absolutely love doing so.
Gary S:
And that is a life of significance for sure. Warwick?
Warwick F:
Yeah. Well, I mean, I guess speaking of significance, what I’m hearing you say is, we define a life significance as a life focused on serving others and dedicated to a higher purpose, whatever that may be for you. Something that’s more than just yourself and you’re living that life with your message of resilience and helping people grow that muscle and bounce back from adversity. And I’ve found in my own life that as I do that, it’s really a path to joy and fulfillment when you feel like you’re making a difference. Why am I here? Why is Stacey Copas here?
Warwick F:
Well, one reason is the impact you’re having on people around you. Why did this happen to me? I don’t know, but at least I’m using it for good and I know for me, I don’t know some of the podcasts guests we’ve had on, a place where people can be vulnerable and a safe place and all that. I mean, that matters more to me than, I’ve got a book coming out in October, whether I sell 10,000, one or zero. That’s frankly, not my motivation. But if I feel like I’m helping people, I’m sure like you, that means everything to me. I mean, it really does.
Warwick F:
And so I imagine you can relate. So as you’re helping people and people are saying thank you or whatever. Obviously I realize there’s no physical healing but just emotionally, spiritually, talk about the difference that makes to you when you feel like you’re having an impact in people’s lives. What does that do for you as a human being?
Stacey C:
Oh, look, it makes the world of difference. And even just the other day, it was a couple of days ago. I’d had a day where I was exhausted. I was just so tired. I didn’t sleep much. And then I had a coaching call with a client that I was helping with some career coaching and showed up and was completely present with her. And at the end of it, she spent several minutes saying about how much of a difference it made, how helpful it was, how I completely shifted her perspective. And just so many specific ways that the 45 minutes that we’d spent prior to that had completely shifted the way she looked at some different things in her career. And it does, it makes the world of difference.
Stacey C:
And then also I love that from time to time, I might get an email or a message on social media from somebody that perhaps saw me speak years ago, and that comes back and say, “Because you said this, I did this and this is the impact it made.” And sometimes it’ll be, I don’t even remember saying that specific thing, but that person picked it up at that time and that then made a difference in their life.
Stacey C:
Now I use that. And even when I’m going out to speak, I still have this whole, there’s a nerves thing that goes on. But what I actually do is, I picture one person in the audience that is struggling with something in their lives and I know that by me showing up as fully as I can in the moment and is completely present and then gives everything I have for that hour that that could change that person’s life. And that drives me. It fills my cup to get the feedback that, because I said something or shared something that that changed someone’s life in some way. And I’m like, “What a gift.”
Gary S:
That beautiful story that you just described Stacey, go back to that 12 year old girl, lying in the bed, with the sandbags on the sides of her head, counting the dots in the ceiling. What do you think that 12-year old girl would think of that story that you just said that if she wouldn’t have known that that would be who she’d grew up to be. Someone who offers that kind of hope and encouragement in talking about and helping them manifest resilience to other people.
Stacey C:
I don’t think she would have believed it. That’s for sure. But also too, I think that, look, absolutely, she wouldn’t have believed it. But then also my perspective on it is that if any second was different, then right now would be different. So I think she needed to have those doubts, she needed to have those fears, she needed to have experienced all of those things of the worthiness of, what’s the point? In order to then have become the woman that I am now to then be able to do what I have because I’ve been at the depths and then was able to work through that consciously or unconsciously. I think a lot of it was unconscious, but that then gives me the ability to be able to connect with people that are at the lowest points as well.
Stacey C:
And not just at the lowest points, just even at a, it could be just a bit of a confidence tip. It could be just that in the world we’re in now, it’s the overwhelming uncertainty that people find themselves in. But just gives me the ability to relate and relate and connect. And also then like I said earlier, provide hope to go well, wow, I’ve been able to turn around my life from that to where I am now, and there hasn’t been anything special about it. It’s just been, I’ve been incredibly resourceful and the experience that I’ve had have just been the result of the decisions I’ve made. And then that’s brought me to where I am now, and then I can help out and help others do the same.
Warwick F:
Well, thank you, Stacey. That is a powerful story of resilience. I love what you said. I mean, you made a series of choices throughout your life from 12 on, and it is possible. In your darkest moment, you can be resilient, you can be happy, fulfilled, filled with joy like Stacey. It is possible. And I think Stacey provides a blueprint to that. So you may not believe that, especially if you’re a 12-year old girl in the hospital, I get that. But it’s possible. Believe what Stacey said, believe her life, the example of her countenance. You can’t fake a countenance, you can’t fake that presence. It’s real.
Warwick F:
So resilience coming back from your darkest days, it is possible. And Stacey is a very good example. So thank you so much for sharing your story and some of the keys of how you do live a life of resilience and a life of joy.
Stacey C:
Thank you. It’s been an absolute pleasure to share with you today.
Gary S:
And that sound is the plane landing. The captain’s the plane on the ground. But here’s the good news listener, we’re taken off again, because this was only part one of our series on resilience. And next time we gather, we will hear from dual Olympian, Katie Foulkes, who wait til you hear what her story of resilience is. Wait til you hear, I’ll give you a little bit of a hint. The prime minister of Australia, yes another Aussie. The prime minister of Australia said that what she and her fellow Olympians on the rowing team did was “un-Australian”. That’s next time on Beyond the Crucible. Thanks for spending your time with us.
Life can be confusing. We are trying to figure out who we are and the direction we should go. Get a job, buy a house, have a family. So many things to do. So many obligations. So many expectations. Who has the time to figure out — still less, follow — your own vision?
Much easier (and frankly, much safer) to follow someone else’s vision, or some organization’s vision. Besides, visions are typically impractical. Pie-in-the-sky stuff. Let’s get real.
For many, life can be confusing and hectic. We are often pulled by the expectations of others. We are told by our parents and our friends, even by our teachers and those at work, who we are. Overtly and subtly, what we can’t do and can’t be is reinforced. Dreamers, those with hopes and ideas of what could be, are rarely encouraged. We are told that life is not about being happy, or even fulfilled. Life is hard. Get used to it. Suck it up. In the meantime we are meant to make other people happy, working hard to fulfill someone else’s purpose and vision.
Life may not be easy, but it does not need to be this way, where our dreams and vision do not matter, and we feel who we are is unappreciated, even ignored. Here are some thoughts about how we find our vision and begin to point our life in a fulfilling direction that satisfies the deep longing in our soul.
1. Believe we are worth it!
The foundation of living a life rooted in our vision, following our path, not other people’s, is believing that we have inherent value and worth. My faith tradition says God loves us because of who we are, irrespective of what we do or don’t do. We have inherent value and worth as human beings. Believe that! Own that!
2. Know our vision is worth it – and act on that knowledge!
Too often we believe that we are not worthy of respect, or worse of being loved. We feel that our vision, our hopes and dreams, are not worth pursuing. It is better to follow someone else’s vision, or worse, still be part of no vision at all.
3. Don’t compare visions!
It is easy to think, “Who are we to dream big or to have any vision at all?” We may feel so unimportant or so under qualified compared to people who are trying to bring clean water to people in Africa or find a way to cure particular kinds of cancer. Our vision, our dream, might seem so small and might help only hundreds or even just a few dozen people. The size of the impact we feel our vision has should not be the focus. We should instead pursue what is on our heart. Who do we want to help? What do we want to do with our one and only life? Again, from my faith perspective, God does not look at the size of the vision or even the size of the impact. God looks at the heart. It is our intentions, our heart behind our actions that matter.
4. Don’t fear failure!
It is easy to think what if we fall short? Won’t we be humiliated? But what if we succeed? Think of who might be helped. If we try and fail, so what? God, or whatever divine or spiritual force you believe in, or your inner soul, is not focused on whether you succeed. It is the fact that your heart spurred you to try. From that perspective you have won already. You listened to your inner calling and moved in light of that. That alone is victory.
5. Surround yourself with believers!
By this I mean, people who believe in you. There are many, some even well intentioned, who will tell us just to give up. Our vision is impractical. It is not possible. We are not qualified. We won’t get funding. We will get paid little or nothing. Just stop. But think of what it would look like if we surrounded ourselves with people who believed in us and our vision. People who said we can do it. Who encouraged us to try. Who tell us it is possible. And perhaps even offer to help?
6. Vision steps.
As I write about in my book and elsewhere on my website, finding our vision starts with understanding our wiring. What talents do we have? We could be mathematical engineering types, artists, salespeople. The diversity of skills and aptitudes are many. Then often a vision is birthed in a crucible, a devastating setback or failure. Perhaps we want to make sure no one ever goes through what we did. Or if they do, we want to help them recover. Perhaps we have a burning passion that asks, wouldn’t it be amazing if this happened? It could be a new business or a nonprofit. Either way, we should be off-the-charts passionate about this idea, this vision. Next we need a group of fellow travelers, who believe in our vision. They believe in our vision so much, they feel like it is really as much their vision as ours.
Life not guided by these principles can be difficult. I learned that firsthand.
Growing up in a large 150-year-old family media business in Australia, I always felt my desires, hopes and dreams were irrelevant. Having my own vision seemed a non-issue. My life only had value if I was serving the greater good of the family media business, and keeping it going for future generations. Besides, it was a big vision. A media company that had newspapers that were the U.S. equivalent of The New York Times, The Washington Post and The Wall Street Journal was part of a huge vision. A vision started by my great-great grandfather John Fairfax.
But as great a vision as his vision to have a newspaper beholden to no party that would advocate for the then young colony of Australia was, it was not my vision. I had to learn over time that as much as I respected my great great grandfather, my parents and my other ancestors, my vision was just as worthwhile as theirs.The size or impact of my vision did not matter as much as being true to what from my perspective, God was laying on my heart.
For me, as I mention in my book and elsewhere, it started with believing I had worth. After losing a $2.25B family media business that was not easy. But I had family and friends who believed in me, and I actually found my vision rooted in my crucible of losing the failed takeover that cost me the family business. Through my writing and podcasts, I have a passion to help others bounce back from their crucibles. To realize that their worst day does not define them.
The key thing to remember is that following your vision is not selfish. We were all put on the earth for a reason, from my perspective by God. Following our vision, irrespective of the size of the impact we think it might have, is not selfish at all. Following our vision, that divine spark, that call from our inner soul, honors who we were made to be.
It gives us and our lives purpose and meaning. It is integral to what we call living a life of significance, a life on purpose dedicated to serving others. It is indeed integral to having a life of joy and fulfillment. It helps us look to tomorrow not with dread or with a silent sadness, but with expectation and joy. Why would we not want to look to tomorrow with a sense of such excited expectation?
Reflection
What is the lie you have been told or you are telling yourself about your self worth?
Decide today that you do indeed have worth, and that your vision — no matter what it is — has value and worth.
What one step will you take today to bring your vision to light, a vision that will make a difference in the world, no matter how big or small?
To explore Beyond the Crucible resources, including our free Trials-to-Triumphs Self-Assessment, visit beyondthecrucible.com.
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Take the free Trials-to-Triumphs Self-Assessment to discover where you are on your journey of moving beyond your crucible and how to chart your personal course to a life of significance: https://beyondthecrucible.com/assessment/
Benjamin Franklin once said it takes many good deeds to build a good reputation and only one bad one to lose it. Jennifer Cunningham has learned and teaches others that you have to keep your eyes on the values that matter to you as you look to bounce back from a crucible that leaves you feeling defeated and humiliated. The key is to apply the lessons from that painful experience to help repair your good name.
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👉 Take the free Trials-to-Triumphs Self-Assessment to discover where you are on your journey of moving beyond your crucible and how to chart your personal course to a life of significance: https://beyondthecrucible.com/assessment/
Transcript
Warwick F:
Welcome to Beyond the Crucible. I’m Warwick Fairfax, the founder of Crucible Leadership.
Jennifer C:
Consider the things that are very important to you in your life, and focus on those, and not that you can’t care about other things but focus on the things to give a flip about. That’s been really helpful. I still do care what people think of me, and if this situation were to happen again, I know I’d be stronger because what I’ve said to myself is, “Hey. I have a job to do. It’s a hard job sometimes. A lot of times it’s very easy, but it’s my job and that’s what I’m hired to do, and just like this last experience, I will get through it. I’ll be able to recover.”
Gary S:
Benjamin Franklin once said, “It takes many good deeds to build a good reputation, and only one bad one to lose it.” Well, what do you do when it’s someone else’s deeds and words that chip away at what you’re known for publicly? As this week’s guest, Jennifer Cunningham, knows and teaches others, you have to keep your eyes on the values that matter to you as you look to bounce back from a crucible that leaves you feeling defeated and humiliated. Hi, I’m Gary Schneeberger, cohost of the show, and the communications director for Crucible Leadership. Give a listen now as Jennifer discusses with Warwick the hits her reputation took at work and how she is applying the lessons she learned from that painful experience to help others repair their good name when it’s been tarnished.
Warwick F:
Well Jennifer, thanks so much for being here. I love what you do, repair your reputation and recover confidence, dealing with shame and humiliation that sadly is all too common in the organizational and business world. With the media, social media, it’s probably just gotten worse I would guess. Sadly in one sense, there’s a lot of people that need your help. It will be a wonderful day if it’s like, “We’re all good. Shame and humiliation don’t exist. We don’t need you.” You’d be overjoyed I’m guessing if that was the case in one sense.
Jennifer C:
Definitely.
Warwick F:
So, I know you’ve had your own crucible. You live in Southern California I understand. Just give us a little bit of the backstory of Jennifer growing up, family, just the before work world if you will, Jennifer. Tell us all about yourself.
Jennifer C:
Sure. No, thank you for asking and it’s a pleasure for me to be here. A real honor. So, pretty typical background. My dad was a school teacher and my mother, she worked in the aerospace industry. I have three siblings and grew up in kind of a normal neighborhood. Pretty good upbringing, played a lot outside, and early on had some teasing issues. I was a little chubby and I wore glasses, and I got teased a little bit but all of those things helped my resilience I think, and been my way and graduated high school, college, all of that and got my first degree in behavioral science. Then I went on to get higher education in conflict management and counseling. I’m married and I have no children. I have a dog, so he’s kind of my baby. No serious traumatic experiences, and perhaps that’s why what happened to me impacted me the way it did.
Warwick F:
So, it’s interesting. Sometimes there’s a backstory with difficult parenting or searing incident in high school, but unfortunately a lot of kids go through teasing about body image, what have you, and it’s never pleasant but it sounds like some people retreat. It sounds like you’re the person that deals with things, doesn’t retreat, doesn’t let silly incidents with kids define you or rock your world. Does that make sense?
Jennifer C:
Yes.
Warwick F:
I mean, you probably didn’t like it but it didn’t sound like you were hiding under the covers for all of high school and says, “Mom, I don’t want to go to school.” Doesn’t sound like you were that kid, right?
Jennifer C:
No. From an early age, there was something innate about me and my personality, and I don’t want to trivialize what I’m going to say, but I have to be happy. I don’t mean 24 hours a day, but I have to have that piece of mind in my life. I just can’t be sad or unhappy. I just couldn’t live that way.
Warwick F:
Would you say you’re the kind of person that you don’t let things get you down? It’s unpleasant, but got to find a way to move on and I’m certainly not going to sit here and sulk or be unhappy. Life is good, let’s get out there and play, and enjoy, and be with nice friends. That kind of attitude to life.
Jennifer C:
Yeah. I think that’s part of my process. When something happens, I do feel it. I do feel a sting, and there may be a period of time where I kind of retreat and assess things but once I give myself that space to sulk, then I just get right back into it. I start reading, or meditating, or doing something to help myself. It’s just my nature.
Warwick F:
You’re not somebody, I don’t mean to be graphic, but you’re not somebody that stays in victim mode and feels sorry for yourself. That’s just not your way. It doesn’t mean it’s fair or right, but you’re not going to sit there and be a victim, if you will.
Jennifer C:
I’m definitely an action taker. I move to make myself feel better and get back to being the happy person that I like to be and I guess everyone around me likes to see.
Warwick F:
Well, that’s great. So, it’s so fascinating before this incident happened, which we’ll get to, you mentioned you got a degree in counseling and organizational behavior. What led you to do that? I mean, what motivated you to say, “Well, I really want to study this?”
Jennifer C:
So, I’ve always been fascinated with human behavior, so that was my bachelor’s degree. I thought at that time I would be a psychologist, and then I put myself through school. I worked full time. I didn’t take out any loans or anything, so the idea of getting however many thousand hours you have to get to be a licensed psychologist kind of went by the wayside. I always worked in helping fields. I worked in the jail system for a while. I’ve kind of always been a community educator, and then I found myself working in higher education. Mostly for the bulk of my career as a career counselor, so helping students with resume prep, and interviewing, and finding a job and being successful in the job. Then when I was in that role, one of the benefits of working at the universities that I worked at was that you could take classes free of charge. I’m always about trying to get value out of those situations so I said, “Okay, well I’ll get a second master’s degree in counseling,” and at that time the motivation was that it could advance my career in higher education.
Jennifer C:
I was going to also get licensed at that point to be in California what they call a marriage and family therapist, and again, I was at a time in my life and age where I kind of didn’t want to go do the hours that I needed to do without making an income. So I stayed at my job and I just used the background to launch me into other areas.
Warwick F:
So, interesting. You’ve always had this desire to help people, and you mentioned everything, conflict management, and counseling, and higher education, maybe altruistic. Not everybody wants to help people, but sounds like that’s just in your DNA I’m sure from the earliest, which is wonderful. So with this as background, you had a crucible experience at a university situation. Obviously I know with HR and all there are certain legal things you can’t get into, but just in your own words, talk about that incident and how that did seem to be a turning point in your life, if you will. So, describe it in your own words.
Jennifer C:
So as I mentioned, I was working as a career counselor and I had been in that role for about eight years, and really a beloved staff member at the university. I have a lunchbox full of thank you notes from students that I’ve helped, which is really rewarding. Then I kind of accomplished what I could in that role and at the time they needed someone to step into another position that aligned with my background. In that position, I was really involved in making very unpopular decisions. There was usually two parties and one party would be happy with the outcome and the other party generally wasn’t. So in that role, I had to make some decisions and what happened was I think a group of students maybe that were, I don’t know for this for fact, but maybe that were bolstered by some faculty who considered themselves activists, they really did a smear campaign on me. I came to work one day and there were posters all over the campus asking for me to be fired and calling me incompetent, and quoting me as having said some really horrible things which I would never say.
Jennifer C:
Anyway, I think that they just misunderstood what my role was, and my role was to be an independent and unbiased fact finder. Not an advocate for one person or the other person. So, that’s kind of what happened and it caused a real uproar within the student body and really throughout the whole campus. It grew into this big monster. So I went, like I said, from being very popular and beloved to enemy number one among the students. The students, and the faculty, and the staff that knew me knew the truth but there were a lot of people that didn’t know me. So, I’d walk onto campus and people would look at me funny and wonder if I did and said the things that I was accused of saying. In the end, the university administration did their own audit of my work and I was confident that I had done the right things and made the right steps, so in that way, it all worked out to my benefit but it was still very traumatic for me.
Warwick F:
I mean, here you are, again we’re not going to get into details because of HR and all, you’re working with the student body fact finding one group of students versus another. You’re just trying to make an independent analysis but yet because of propriety and totally understandable HR practice, you’re not able to defend yourself. You’re not able to say, “Well, here are the facts. How would you rule in these facts? Here’s all the facts. This is why I ruled.” Now, that would’ve probably helped you. Would it have made a difference? There’s no way of knowing. Sometimes if people get an idea in their head, no amount of facts will sway them from their viewpoint, but you weren’t able to do that and nor, from the university’s perspective or from yours, nor should you’ve been able to do that because it’s confidential. It was not good for you, but I’m sure you would agree with the right thing to do, to keep it confidential. Right?
Jennifer C:
Absolutely, yes.
Warwick F:
So, it’s not like the university was to blame at all. They were doing what was the appropriate and right thing, but that must’ve been frustrating in which those who had a right to know knew that what you were doing was right. The university audited, said, “Yes. You handled it correctly,” but yet you were not able to publicly defend yourself against the accusations. So it was like they’re hitting you, and you’ve got your arms tied behind your back, understandably. No fault of the institution, but yet you were humiliated and shamed and you couldn’t defend yourself. That must’ve been, as you just mentioned, an action orientated person so frustrating. You want to tell people the truth but you’re not able to, even though you agree that you shouldn’t be able to, it still must have been immensely frustrating.
Jennifer C:
It was very frustrating, yes. I really couldn’t talk to anyone. My boss, and that’s who I was able to get a lot of it out, of course when I came home I told my husband everything and I would whine to him. One of the things I mentioned is, it started causing me relationship issues because my husband wanted his fun loving wife back and so did my friends and family. My health suffered. I couldn’t sleep well and I was drinking more than I normally would, and it wasn’t a good time. It was very frustrating.
Warwick F:
I mean without getting too graphic, what were some of the things that they were saying about you that caused you so much pain?
Jennifer C:
Mostly that I was incompetent. That I didn’t know what my job was, which was just so ridiculous because I knew exactly what my job was. Then I guess the other thing are these quotes that they quoted me as saying, which any person born after a certain year would know not to say something like I was quoted as saying. I guess what bothered me the most was the feeling then that you walk into your normal workplace and suddenly you’re the person to avoid, the person to distrust. Students would have to come to me after that for different reasons, and then they always entered my office with a little bit of distrust like, “Does she know how to do her job? Is she going to be fair to me? Is she going to do something wrong?” So I was watching every step I made, everything I said.
Jennifer C:
When a student would come into my office, normally I would greet them and ask them a little bit about themselves. Where are you from? How did you get here? Students were even reluctant to even share just very basic information with me as I was trying to build rapport. A lot of students come into my office very agitated and very stressed out because typically it’s not a good reason why they come to see me, and so I would do my best to try to make students feel comfortable and let them know that, “Hey, I’m just here to look at the A and B facts and put them together. I have no judgment on you,” and students wouldn’t open up to me. It made my day to day job very challenging.
Gary S:
And that aspect of what you just said, I want to make sure the listeners grasp this because I’ve been fascinated ever since we first started talking offline, Jennifer, about public humiliation. It’s both a crucible and it’s also an amplification of a crucible, and you got both barrels of it. We’ve heard the phrase X, Y, or Z is the gift that keeps on giving. In some ways, what you’ve just described is a crucible with a contrail, a crucible with a tail on it. You went through this moment and it affected the way people interacted with you. It was day to day. There were new implications, new ramifications for you because your reputation had taken that hit, and I think that makes public humiliation a unique sort of crucible experience or an aspect of a crucible experience because what’s there on Monday, by Thursday you could have even more to it. There’s even more presuppositions about you. I would think that makes public humiliation its own unique kind of crucible. What makes it such a damaging, destructive crucible?
Jennifer C:
I think you touched on that. It was, not only was I triggered the first time when I walked into the office and saw all these posters posted all over the place, but then I was triggered daily for weeks until really what ended it was when the students that did this particular action, when they left the campus. When they graduated and were gone. So it stayed with me and every time another incident would come up that called for my investigation skills, I would be triggered again in some way, and still am to some degree. I’m much more confident and let it roll a little bit more now partly because I’ve listened to so many people’s stories and I think, “Wow. What I went through in comparison is really nothing compared to what some people have gone through in their lives.” It helps me put that in perspective.
Jennifer C:
I think the results probably were the same because it’s a shock to your system, but some people have greater resilience than others. So, I don’t want to discount anybody’s experience but comparing mine to some other people’s, it helped in a way. Just ironically, right before this situation happened, I was preparing and did the curriculum for a student presentation because there had been some online bullying where students were harassing other students and I had made this presentation about how to apologize and how to say you’re sorry if you sent a post, for instance, to another student that wasn’t what you really meant to say. So, I was kind of going through my own live course as this was going on. It was a really interesting time.
Warwick F:
I just wonder as I’m listening, and obviously listeners know I have some experience with shame and humiliation, so in my own story and the 150 year old family newspaper business and terrible headlines and editorial cartoons, but I wonder if part of it is you have this image of yourself as being a fair fact finder. You’re not here to judge. You’re here to assess the situation and let the facts be what they may and appropriate consequences. So for somebody to see you as some hatchet person with an agenda or some persona that’s 180 degrees from who you are, and again you couldn’t defend yourself, that had to have hurt. It’s like, I’m not who you think I am. I’m not this scary hatchet person out to torpedo your academic career.
Jennifer C:
Absolutely.
Warwick F:
I’m just here to find the facts. I’m not judge, I’m not jury, I just find facts. I’m not the executioner here. I don’t have this black hat and this big guillotine or something. I’m not here to hurt you. Was that part of that persona thing you were going through?
Jennifer C:
Yeah, exactly. Not only was I not the hatchet person, I prided myself in my prior role of being the caregiver, the students that come to me, and I would take such care with them and really trying to drill down on what it is they wanted to do with their lives before they left the university, and spent so much time uncovering what that really meant in terms of a career. In retrospect, I don’t know. Maybe it wasn’t the best move for me to move into this other role, but then it propelled my life in a different direction that has turned out okay too. Yeah, exactly what you say. I’m here to help you get through this situation, and these students have a lot to lose, many of them, because sometimes they get sent home and I know the impact of the decisions that I make. So, I take it very seriously.
Warwick F:
Obviously you understand and they should that there’s consequences of our actions. If we choose to act in ways that are hurtful to other students or to ourselves, there are consequences and people have to take responsibility for their actions. You’re not here to judge but when you think of yourself as a caring person who’s there to help and some are viewing you as this hatchet person that, “Oh, Jennifer Cunningham. She revels in students’ misery. She’s there to just make people just be in pain,” or whatever people are twisting it. It’s like, that’s not me. That’s not me. So, obviously how did you get beyond that? Because okay, the students left, but there are still lingering perceptions.
Warwick F:
It’s like with me and the whole $2 billion dollar takeover debacle. That happened in 1990 when the company went under. Well, there aren’t too many journalists, there’s some journalists still around however many 30 years later, but even the younger ones. They go do the research in the archives, which is all online, and so they inherit the perceptions of generations of journalists. It’s like, oh my gosh. Does it ever die? I mean, just by one way of example. Just the other days, I’ve got a book coming out in October, and you want a free chapter? It’s all part of the promotion, which you do have a great team, so they got the free chapter signed up and there was this gossip column article probably within the last week and they talk about me being in exile in America and all that.
Warwick F:
“Warwick will tell you his story for a price.” It’s like, who sells their book for nothing? I mean, come on. Really? It was just snarky stuff and yeah. Did I mind? Yes. I minded. Now I’m a big boy. A few days went by and I got over it. Does it irritate me? Yes, of course it does, but oh my gosh. Will they ever cut me a break? In the case of Australian journalists, the answer is probably no. They will never cut me slack and I perpetually will be 26 years old and this young, naïve kid that could’ve had it all and was impatient and blew the whole family legacy. A little simplistic, but yeah. It’s like, oh my gosh. Can you stop doing this? No. They’ll still do the stupid, snarky stuff.
Gary S:
One of the parts that was interesting about that experience based on what you were saying earlier, Jennifer, you used the word triggered. That there was certain things that happened that when they happen again can trigger and Warwick, I watched you. In fact, I’m the one who discovered the article when it came out and I withheld it a day because you had had a day where you got some not great news in certain areas and I didn’t want to hit you with, “At the end of the day here’s another bit of bad news.” There was a bit there in that article, they did an editorial cartoon. The first one probably done on you or that you’ve seen in more than 30 years, and I knew that was going to trigger you. That was going to not be something that you enjoyed, and that is powerful evidence of the impact that being publicly humiliated can have.
Warwick F:
I don’t want to dwell too much on this because I want to get back to you, Jennifer, but just in terms of triggering, it sounds weird to say this, but I pride myself a little bit like you on being a caring person. I’m here to help people. I even told my publisher, “I don’t care whether this book sells one or 10,000. I’m going to do my level best to make it successful but it’s not about money. It’s about helping people come back from failure and setbacks to live a fulfilling life.” What we call a life of significance. A life on purpose, dedicated to serving others.
Warwick F:
So when they start saying, “Oh, he’ll do it for a price,” that gets at the heart of my own persona because that’s not why I’m doing. So it’s like, “Really?” That’s when it really irritates, like with you. When they accuse you of being this uncaring hatchet person. It’s like, but that’s not who I am. Anyway, so getting back to you. Help me understand, hey. I mean, I don’t know that you ever fully get over stuff, but how you moved on as best you could and obviously I’m sure now we have our bad days but overall sounds like you’re probably relatively a happy, fulfilled person. We all have our bad days, but how did you get beyond something that you could never defend yourself? How did you heal and get beyond it?
Jennifer C:
Well at the very beginning, I actually consulted a defamation attorney because I was so upset by this, and the person that I worked with was just phenomenal and just gave me some really basic things to think about. He’s like, “Well first of all, you really don’t have a case because you have to prove that they meant to hurt you.” I couldn’t prove that because they could just say, “Well, this is what we thought.” So, that went out the window. In retrospect, that would’ve been really stupid for me to sue over this. It would been a waste of time and a waste of money, so I’m so glad that that didn’t happen, because sometimes you just have to do nothing. That is one thing you can do, is do nothing, but for me what I did is I started reading everything I could not only about people that have had these types of experiences but then I just delved into, again, my spiritual life.
Jennifer C:
I always kind of had a spiritual life. I’m not a really religious person but when my life is going well, I kind of put those things on hold. I stop meditating and stop doing the things, and I realized nope. I need to start doing that again. So I did that kind of work and then it just hit me one day. I said, “You know, I have got to turn this around.” I became familiar with a concept called post traumatic growth, and that’s where people that have had crucible experiences have turned it into something better or a gift, or turned it around.
Jennifer C:
So I decided, what could I do with my background around this? I’m going to help people that have gone through this, because more and more with our social media, just like your experience Warwick where anybody can say anything about you and it lives online for a long time, people that have had these experiences, even if it’s just a business owner getting a bad review, it affects your psyche and I know that there are so many people out there that are suffering. Maybe they’re doing the work on the front end, trying to get it removed from the internet or trying to take steps to rebrand themselves, but there is an emotional piece to it too or a psychological piece, and those are the people that I help and so that’s what I did. I got a coaching certificate. I used my counseling background, and that’s where I am now. I do that part time. I still have a full time job, but I coach people on the side.
Warwick F:
Wow, and so you really leaned into your pain, if you will, in helping people with shame and humiliation. As you’re doing that, how has that affected your persona? As you’re really putting forth so much energy and passion into caring for others, what’s that done for you personally?
Jennifer C:
Oh, it’s been wonderful. Just first to be trusted by people where people come and they tell me these stories that I can hear the pain in their voice. It’s so hurtful, and how it’s impacting their lives, and I find that usually bleeds into one, if not the three areas of either their relationships, their career, or their health. Many times it’s often all three that are being affected. There’s a sense of gratification in not only hearing of trauma but also providing them help to move beyond it.
Jennifer C:
So there’s one thing that I want to mention that was very helpful in my case. EMDR therapy. I don’t know if you’ve ever heard of that but it stands for eye movement desensitization therapy. I don’t know if I have that name correct, but it’s a type of therapy that’s very fast and it was originally used with war veterans who had come back with PTSD and it’s very effective for a lot of people. So if any of your listeners are experiencing something like that, they may want to consider that. I did that as well. It was very helpful, so I’m sorry I kind of drew a blank on what that question was. I kind of went off into la la land there.
Warwick F:
No, no, no. Just how when you’re helping people, how that affected your own healing process. It sounds like it did, and certainly my case as just writing this book, which was pretty painful. In your case, look, I wasn’t there but as far as I can see you didn’t really do anything wrong. It was unfair. In my case, it wasn’t all my fault but I didn’t mean to hurt anybody, I just made some stupid decisions and naïve assumptions, but still as I am trying to write this book, which was painful talking about some of the dumbest, stupidest decisions you’ve made in life. Like with this podcast or just chatting to people as you feel like you’re helping people, it’s sort of this healing balm. There’s this healing component to it.
Warwick F:
It doesn’t mean the scar totally goes away but it feels like, okay, I know there’s this oft use phrase you’ve heard a million times but using your pain for a purpose. There’s no question there’s a healing component in that. Not naïve enough to say, “Oh, it all goes away,” but does it help? Obviously counseling, therapy, coaching, that’s all good. I think I’ve gone down my share of all that, but there’s something about leaning into your pain and using it to help others. It does help you get beyond it. I mean, it certainly feels like it helped you get beyond what you went through.
Jennifer C:
Absolutely.
Warwick F:
I mean, largely speaking. Often there’s a passion that comes out of our crucibles, and you have a passion for that because you know what it means to be shamed and humiliated. So, one of the things I’m just curious about to get your thoughts on, one of the things I talk quite a bit about is, which is easier said than done, is not seeing your sense of self, your inner persona, tied to what other people think of you. It’s very easy to say this, I realize. Probably any good psychologist or spiritual teacher would say that, certainly from my Christian faith perspective, that’s obviously from a faith perspective.
Warwick F:
It’s more you’re loved unconditionally by God and therefore it doesn’t really matter what people think. Easy to say, tough to live, but do you chat to people about, it’s always going to wound when somebody says something nasty to you? I mean, it just is, but it’s like exercise. Strengthen those inner spiritual muscles that say, “Your value as a human being doesn’t depend on what every other idiot out there,” to your coin of phrase, “Thinks of you.” Yes, if somebody you dearly love and respect says, “Boy, you have some issues,” okay, that might dent you a bit but does that make sense? Try to separate your sense of self image from what every idiot out there says of you.
Jennifer C:
There’s a book right now that I recently read, has an off title, the Subtle Art of Not Giving a F. It’s been actually-
Gary S:
A flip?
Jennifer C:
There you go. Yeah, that one.
Gary S:
It’s a four letter word. Flip, so.
Jennifer C:
It’s a very startling title but there’s some really good little gems of wisdom in there, and basically the gist of it is, consider the things that are very important to you in your life and focus on those. Not that you can’t care about other things, but focus on the things to give a flip about. That’s been really helpful. I still do care what people think of me, and if this situation were to happen again, I know I’d be stronger because what I’ve said to myself is, “Hey. I have a job to do. It’s a hard job sometimes. A lot of times it’s very easy, but it’s my job and that’s what I’m hired to do and just like this last experience, I will get through it. I’ll be able to recover.”
Warwick F:
Well, I think it’s a bit like exercise. When that thing happened a week or so ago, yeah I didn’t like it, but you go through it whether it’s meditation, prayer, chatting to my wife, some close friends. I say, “Boy, this is irritating,” and it’s like, I think I’m actually helping people. Really? “Well, you can hear Warwick’s story for a price,” and there were other snarky things like, “He talks about failure. Well, he has a lot of experience with that doesn’t he?” I mean, just every little thing. It’s just the snarky stuff. Okay, you know what? They probably weren’t journalists back when this was happening, but there are some people that love, I wouldn’t say causing other people’s pain, but just being snarky for the sake of it. Their job is to write stuff just to be snarky just because maybe snark sells. I don’t know.
Jennifer C:
Definitely.
Gary S:
It’s true in this day and age, and this is one of the things that I wanted to ask you about, Jennifer, is that the art of humiliation is easier thanks to the science of social media. Right? I mean, the fact that this was an Australian newspaper that has an online presence and I got an alert because it said, “Warwick Fairfax,” and that’s my job to find out stories about Warwick. I mean, it’s a lot easier. It’s easier for the mob to gather online than it is in person. Right?
Jennifer C:
Yeah, absolutely.
Gary S:
That amplifies this to, quote, “Spinal Tap 11.” Doesn’t it?
Jennifer C:
It’s so true. I mean, that’s one of the concepts I remember from one of my early psychology classes. They were talking about war and how back in the old days, people would stab each other or beat each other up face to face in hand to hand combat. Then when we started getting further away with bullets and arrows, it kind of went out. Lots more killing can happen because you’re not looking that person in the eye. I kind of use that as a metaphor for social media, where you’re just behind this shield and there’s a lot of regret that can happen from social media, and a lot of really horrible things. There’s another great book by Jon Ronson, So You’ve Been Publicly Humiliated. I don’t know if you’ve read that book.
Gary S:
I have, yep.
Jennifer C:
It’s some really bad story, and this is at the forefront of social media, and I always think of Monica Lewinsky. She is my hero in so many ways, not because of what she did, but who she became and her resilience when she had this experience at such a tender age in her life that for many women would’ve just done them under. They would’ve taken their own lives. So, I really just admire her and what she’s done.
Warwick F:
It’s hard to change that persona. You follow it probably closer than I do, but it seemed like there are some women’s group, some advocates that said, “You know what? Maybe we didn’t give her enough of a fair hearing,” which is nice, but that persona, boy. My gosh, it’s hard to change.
Jennifer C:
Mm-hmm (affirmative), yeah.
Warwick F:
One of the questions I have in all this is when you’re working with folks you’re counseling and coaching, just the role of forgiveness, because I know for me I mean, look. Whether it’s my own family, when you have a wealthy family there’s always interesting dynamics and stuff that goes on, or forgiving people. I had some advisors that probably weren’t the best. I mean, probably have a list of people that I’ve had to exercise that muscle with but talk about the role of forgiveness as your counseling folks in being able to move on from shame and humiliation.
Jennifer C:
Yeah, so huge and I think a lot of times when people hear forgiveness, they think, “Oh. So, I just let that person off the hook? They did this horrible thing to me. Okay, everything is better.” It’s for you. It’s for the person who’s been wounded, and there’s this great exercise that I give to some of my clients where I have them write a forgiveness letter in the voice of their transgressor, saying all the things that they wish they would’ve said. So, it’s reversing the roles. People get so much value out of that exercise because it’s just taking a completely different perspective, and it really heals. It’s an inner healing, but it’s so important.
Warwick F:
Oh, I agree. One of the things we talk a lot about here is, and I’m sure you do as well, the difference between forgiveness and condoning. A specific action. Let’s just make it extreme, and we’ve had sadly a fair few people that have suffered abuse from father or mother, and things that you could say, “Well, that’s about as unforgivable as you could get,” depending on the severity of it. Yet, it doesn’t mean condoning. It doesn’t mean there aren’t legal consequences, and there should be, but as you say, forgiving is for you because lack of forgiveness puts you in your own prison, or you’re drinking poison. It doesn’t mean it’s okay. It doesn’t mean that you shouldn’t for safety reasons distance yourself. Those are all things that are appropriate and sensible, but yeah. You’re right. Forgiveness is for you. You’ve got to be able to move on. You obviously had to forgive those students that were spreading things that weren’t true.
Warwick F:
Now in the reality, I find there’s very few people apologize for anything. We live in an age where it’s double down, triple down, and nobody apologizes whether it’s in politics or anything else. It’s the age of no apology, so it’s always nice to hear, “Gee, I’m sorry Jennifer. What I did was wrong. Please forgive me.” That would be such a blessing but the reality is, people tend not to do that. So it’s a lot harder to forgive when you know, and there’s wisdom as to, do you go to somebody and confront them and ask them to apologize? That’s a wisdom call. Everybody has to make their own call, but it’s more often the case than it is not that you have to forgive when there’s no apology, and that’s tough, but yet it’s vital for you.
Jennifer C:
It is.
Warwick F:
You have to say, “Look. It’s not because they deserve it. I deserve it.” You probably have given that talk a million times, right? To your clients.
Jennifer C:
Yeah. It’s for your own inner peace, and I think with my incident, it could’ve been, Warwick, that the people that did this really thought they were doing the right thing. I have never had a sit down with them where we’ve hashed it out, so I just have to wonder about the motives. That they could’ve been thinking that they were ridding the university of, how did you say it? A hatchet woman or something. Who knows?
Warwick F:
That’s right, and some young people, they don’t always reason as carefully as after you’ve had a few decades of life. It’s part of maturing and growing. So, sometimes it’s there’s very careful, detailed thought. Sometimes it’s just not. It’s just react and off we go. So, yeah. As you’re kind of dealing with folks with humiliation and shame, what are some of the top things that you try and do? Some key principles that you have.
Jennifer C:
So, if your listeners go to my website, I have a free guide. Six strategies to gathering confidence after crisis, and there’s some tips there, but yeah.
Gary S:
Let me step in and do my cohost responsibilities and say that website is-
Jennifer C:
Oh, ReputationRepairCoach.com.
Gary S:
Excellent, thank you. Sorry to interrupt. I just wanted to make sure people knew where to go.
Jennifer C:
There’s some tips in there but I think the first thing is talking about it. So whether that means to a trusted friend, to a therapist, to a coach, to someone you trust. You don’t want to stay there too long. You want to talk about it but then you’ve got to move. You’ve got to take some action to heal. Obviously writing about things, writing about your situation, getting it all out on paper, that can be helpful. Trying to reframe it. Was there something that I was to learn here? Was there something that I didn’t see? Is there a different way I can look at this?
Jennifer C:
That can be helpful as well. Those activities around forgiveness are always important too. That’s the type of thing with forgiveness. That’s the kind of thing I would get into a little bit more with somebody in a session, but there’s some really helpful tips in the guide and I say get the help wherever you can. Whatever feels comfortable for you. Again, whether that’s a therapist, EMDR therapy, a coach, clergy, wherever you find your sense of peace in your life is where you want to go, and reading and researching.
Warwick F:
Yeah.
Jennifer C:
Reading and researching. Yeah.
Warwick F:
I think probably people who’ve never been through it underestimate the severity. I mean, when you use post traumatic growth, which I love that concept, it implies that there was PTSD potential. Right? Do you find that that is common amongst the folks that you work with? It’s not just this little speed bump, “Oh well,” it’s this potential gut punch, life changing, almost post traumatic depression kind of thing that it’s not that easy to get over as people would think. It’s not a matter of just, “Hey, suck it up. Be a big boy, be a big girl, just get over it. Life’s unfair.” I mean, if you’ve not been through it, it can be easy to say, “Just get over it,” right? It’s not that simple.
Jennifer C:
I think anybody that would seek me out would be a person who it has affected. I guess there’s probably people that can weather these storms and perhaps, I don’t want to make a judgment that maybe those folk are narcissistic, but if you’re not impacted then it is, how can you not be? That would be my question, but I know there’s people out there that aren’t.
Warwick F:
Do you have a heart? Do you have a pulse? Do you care?
Jennifer C:
Yeah. yeah, exactly.
Warwick F:
Maybe for you the risk of being psychoanalyst and I’m a certified coach but not a trained counselor, do you think part of it is you are a caring person? I mean, you wouldn’t do what you’ve done in terms of your degrees if you weren’t caring, and for a caring person to be labeled as uncaring, it’s about as much of a knife to the heart as you could possibly get. Right?
Jennifer C:
Absolutely.
Warwick F:
It’s funny being a person of faith. I love CS Lewis, and he wrote this book Screwtape Letters that’s all about what’s the best way to get a person of light, or however he phrases things, off track? It’s not the full frontal assault. It’s all these tactics, so if there was some dark force in the universe that wanted to attack Jennifer Cunningham, what’s one of the best ways to attack her? Attack her sense of self around caring. Right?
Jennifer C:
Yeah.
Warwick F:
You can believe spiritually that there are dark or forces of light, but let’s assume that there’s something around there. Most spiritual traditions do believe that there’s dark and light. Pretty much every one does. Do you ever think about, “Gosh, if they had to design something to really derail me, they did a good job on this one. I mean, it’s attacking my sense of self, and they’re preventing me from striking back. It was effective,” kind of deal, you know?
Jennifer C:
Oh, yeah. Yeah, it’s so true. Yeah, I’ve analyzed my experience from so many angles. The why and if I could’ve done something differently, and is it okay that it turned out like this? So, I’ve looked at it from all sides and definitely a learning experience.
Warwick F:
A couple things. We talk a lot here about learning the lessons of your crucible, and sometimes there are lessons to learn. My case, there were lots because it was largely my own fault. Sometimes there are no easy lessons but it’s easy for me to play the what if game, without getting into all the details, what if I talked to other family members? Maybe we could’ve changed management. What if this, what if that? I’m sure you could play out what ifs. The problem with the what ifs, is you never get to try them. It might’ve been better but it might not have been, but you never know and that’s one of the things I’m guessing you talk to your clients. Lessons learned is good, but the ruminating for months and years on the what ifs that you never get to try is not that productive, because it’s unanswerable. Right? How do you know if the what ifs would’ve worked if you don’t get to play it out? So at a certain point, you’ve got to let go of what if.
Jennifer C:
There’s people out there too that would have an experience like this, maybe just as minor as mine was, that would take their own life. They would not seek help or they would not get the help they need, and so this can be very devastating. People move their families clear across the country to get away from their reputations. People make some drastic moves in their lives to redeem themselves. Sometimes it never happens.
Warwick F:
Just one quick thing. One quick thing on this because I know time is getting short. You said, “Well, as little as me.” See, I don’t think what you went through was little at all. It was devastating. That was just horrendous. So for instance, I’ve said the same thing that you’ve just said. I could say, “Well, I lost $2 billion dollars, a lot of money,” but it wasn’t like I was out on the street. I’ve been married to my wife for 32 years, I have a wonderful family. It’s not like life was over, but I’ve said that to people. I remember I said it early on in our podcast to a Navy SEAL who was paralyzed. He actually lives in Southern California. He was paralyzed in a training accident. I said, “Look. What I went through is nothing compared to what you went through. You were paralyzed.” He said, “Your worst day is your worst day. It’s not a competition.” I can’t tell you, pretty much everybody I’ve ever said this to on the podcast, and I don’t always say it, ever single one said, “You know what? It’s not a comparison.” Does that make sense?
Jennifer C:
Yes.
Warwick F:
I’m sure your clients say, “Oh, what I went through is nothing compared to what you went through, Jennifer.” Right?
Jennifer C:
Yeah, yeah. Yeah, that is true.
Warwick F:
Yet it’s painful to you, it’s not a competition of who’s had the biggest shame. Oh, only thousands of people knew about your humiliation? Well somebody else maybe millions know about, like Monica Lewinsky. You can say, “Well.” If you were talking to her, I don’t think Monica would say to you, Jennifer, “Oh. What you went through is nothing compared to me.” She wouldn’t say that, would she? I don’t know her, but I can’t imagine she would. She’d say, “That was terrible what you went through.”
Gary S:
That sound that you heard, listener, was the sound of the captain turning on the fasten seatbelt sign, indicating that we have begun our descent. I’m going on longer than I normally do. Which means that we’re going to have to bring the plane in for a landing soon, but before we do that, I’d be remiss if I did not give you a chance, Jennifer, to tell listeners about how they can find you and what they can find of you in your services online.
Jennifer C:
Oh, thank you. Thank you for that. So website, ReputationRepairCoach.com. Basically my bio, my story, a free gift is available there, and what I offer is a coaching session package. I find that anything less than six sessions doesn’t really do it for this particular subject. If you get the free guide, you are part of my email list. I don’t spam people, I don’t bombard you, but if there’s something of value that I’m doing then I’d like to make people aware of that. As you could tell hopefully from this interview, I’m very passionate and engaged. Passion is such an overused term, but I’m very engaged in this issue. It’s really my life mission right now. So, I love helping people and I can help you if you’re suffering.
Gary S:
Before I throw it back to you Warwick, there’s something that Jennifer said when we first talked offline that fits exactly like puzzle pieces with what you just said Jennifer, and that’s this. That you didn’t go into business for yourself. You indicated it’s still a part time thing, you’re trying to grow that business. You didn’t do this to make money. You did it to help people, and that’s very definition, right Warwick? Of what we say about a life of significance, a life on purpose, dedicated to serving others. That’s what makes Jennifer such a perfect fit for us, a bullseye for us as a guest. Right?
Warwick F:
Absolutely. You’re all about caring for others and helping them come back from what you went through. I mean, there’s no question. So, just maybe a final question. As you’re dealing with folks that have gone through devastating public humiliation and shame, what’s a word of hope that you would give to those folks?
Jennifer C:
There’s a really great quote that I am reminded of by a man named … I’m forgetting his name, but he produced the documentary Just Mercy, and it’s, “We’re not the worst thing we’ve ever done or the worst thing that’s ever happened to us.” That gives me peace to remember that, and I hope it does for you and your listeners too.
Gary S:
I’m trying to look up who did Just Mercy and I can’t find it.
Jennifer C:
Bryan Stephenson.
Gary S:
Bryan Stephenson. I just found it. There you go.
Jennifer C:
Bryan Stephenson, yeah.
Gary S:
All right.
Warwick F:
Well done. That’s awesome.
Gary S:
Well, I believe that sound that you just heard, listener, was the plane landing on the ground. This is fun. Talk about reputation management, Jennifer. I used to say in the first perhaps 25 episodes of this show, and this is now, we’re in our late 70s of the show, I used to say when it was time to land the plane I would say, “The guys are on the runway with those flashlights.” My wife after hearing me say this through COVID, working from home, about two dozen times said, “You know they wouldn’t do that when the plane is about to land because they’d hit the people with the plane.” I was like, “Oh, that’s right. That’s parking the plane.”
Jennifer C:
That’s take off.
Gary S:
So the plane has landed without people with flashlights, and there’s some takeaways listener that I want to give you from today’s episode with Jennifer Cunningham. I’m going to repeat some of the things that she said, because she has five really strong takeaways that she talks to her clients about, about how to move beyond their crucible and the public humiliation that either is their crucible or comes attached to their crucible. One, as she said is talk about it, but don’t live there. Don’t talk about it for too long. Talk about it, get it out, have it be therapeutic but at some point then move on beyond it.
Gary S:
Two, write about it because getting it down on paper allows for new space. I love that phrase. It allows for new space. If you get it out of your head, out of your fingers, onto a keyboard, onto a piece of paper, it gets it out so that there’s new space for you to have new thoughts. Fantastic tip. Third tip, read about it. Understand how other people have persevered. She mentioned on the show in this interview a couple of people. Take a look at that documentary she mentioned. Look at some books by some of the folks that she talked to, to find out how other people have persevered, and in the world of moving beyond your crucible, I’m not a big fan of saying it’s okay to plagiarize but it is okay to plagiarize in the world of overcoming your crucible. Find out what worked for other people and apply that to yourself, because that will help you.
Gary S:
A fourth thing you can do, listener, is reframe it. Is there a silver lining in what happened? So many of the guests that we talked to on the show have found the lessons from their crucibles. What was trying to be taught them? What did they need to learn from that? That is a key, key learning to help them move beyond. Then the last thing which I think is an important, not just in the midst of crucible times, but every morning this is a great thing to do or every evening this is a great thing to do. The fifth point that Jennifer makes is take inventory of your gratitude. What are your greatest achievements and what are your greatest blessings? Focus on those things, because those things will help create new brain space for you as you move forward beyond what it is that you have been facing.
Gary S:
So listeners, until the next time we are together, please remember this. As was discussed here, Jennifer’s crucible experience was painful. Warwick’s was painful. The clients that Jennifer works with, their crucibles are painful. The readers and you who listened to the podcast, your crucibles are painful, but they’re not the end of your story. If you do indeed find ways to find the silver linings, find ways to find the learnings in the midst of your crucibles and learn the lessons of them, and apply those lessons to your life as you move forward, as you move, as the show is called, beyond your crucible. Far from being the end of your story, the crucibles that you experience can be the beginning of a new chapter in your story, and here’s the best news of all. That new chapter in your story can be the best chapter in your story because where it leads you to is a life of significance.
You can’t reverse great loss any more than you can undo failure and setback, but you can move beyond every crucible you face with your heart full and your head held high. Alison Pena has moved past losing her husband to cancer to lead a full and rewarding life rooted in identifying and embracing the blessings still available to her. It’s a strategy she shares with clients as Bad Widow — the name she gave herself because of her refusal to be boxed in by society’s expectations.
Enjoy the show? Leave a review on your favorite podcast app and leave a comment at our YouTube channel. And be sure subscribe and tell your friends and family about us.
👉 Take the free Trials-to-Triumphs Self-Assessment to discover where you are on your journey of moving beyond your crucible and how to chart your personal course to a life of significance: https://beyondthecrucible.com/assessment/
Transcript
Warwick F:
Welcome to Beyond the Crucible. I’m Warwick Fairfax, the founder of Crucible Leadership.
Alison P:
There are some things that you’re actually helpless to fix, and that when you’re helpless to fix something it’s not a reflection on you. It’s not a reflection on your passion for commitment to love in the situation. There are some things that can’t be fixed.
Gary S:
How does it make you feel to hear those words? To be told that the crucible you’re going through may not be a situation or circumstance you’re able to fix. Hi, I’m Gary Schneeberger, co-host of the show and the communications director for Crucible Leadership. Today’s guest, Alison Pena, offers encouragement born from personal experience, that even when you can’t solve the setback or failure you’re facing, you can move beyond it with your heart full and your head held high. It’s a truth she teaches clients in her consultancy work as Bad Widow. Stay tuned to see why that’s the name she has given herself.
Warwick F:
Well, Alison, thank you so much for being here. I love the title of what you do, Bad Widow, which I think we’ll get to in a moment. We’ll just keep the audience in suspense for another couple of beats. So stay tuned. And I love the tag line of what you do, which is “take back your life after loss.” I’m sure there’s a lot of folks who have been through loss, they do want to take their life back. Tell us a bit about the back story. I know obviously the turning point of your life would seem like the death of your husband, but just tell us a bit about Alison Pena, how you grew up, family. What’s the origin story, the back story of Alison Pena, if you will?
Alison P:
I grew up in New York City. I’m the oldest of four, I had three brothers, one of whom actually died when I was 25 and he was 23. He had a genetic enzyme deficiency. That was one of the first big losses in my life. My dad was an investment banker, my mom wound up working for the International Center of Photography. I love New York. I just love New York. My brothers would say I’m bossy. They were very glad when I got married. They said, “Now, she’s yours.” I would say I can be decisive and I can be directive.
Gary S:
I’m a PR guy, and that’s a great way to take bossy and put it in its proper framing, so bravo to you.
Warwick F:
There you go, absolutely.
Alison P:
Exactly. It’s all in the eyes of the beholder, right?
Gary S:
That’s right.
Alison P:
So I grew up here, I went to college upstate, St Lawrence, then my parents divorced, and being the oldest child I felt like I needed to come home, take care of the family. So I came back and I finished out at NYU. So that’s early years.
Warwick F:
Wow. So you’ve had some crucibles even before the one that was probably the defining moment. Just the loss of a brother at such a young age and then your parents’ divorce. You unfortunately had practice. Nobody wants practice at dealing with crucibles.
Warwick F:
But in those early years, how did that … I mean there are some people that are passive, but it sounds like you’re not a passive person, you’re a take charge of life, decisive, which I personally think is good, myself. I think life should be led actively, not just as a passenger, but that’s my personal preference. I’m all for it. But talk about how those early crucibles, the death of your brother and your parents’ divorce, how did that shape or form you? Because that was probably some building blocks to who you are now, I’m guessing.
Alison P:
Yeah. I would say they definitely are. I guess I would say I’m a good observer of my own experience. It’s in my nature to deconstruct what’s happening, what’s happening from what I call the after Dave died, inside the raw. Inside that raw place where you don’t know what to do and you don’t know how to be because you’re different. I mean, any loss shapes us and changes us. After the death of my brother, there was this period of time where I was devastated and at the same time there was this, life is to be lived. And since he can’t live out the rest of his, I need to bring to my life some of what he gave, what he was.
Alison P:
And they ran side by side. I think that was one of the things that that crucible moment gave me, and each of them gave me. But then we forget and we start going along in our lives and we don’t remember about living. That face of living that facing death gives you.
Warwick F:
Right. You can amble along with the current without taking charge and say, what do I want this day to be. Just since you mentioned, I’m curious … I’m sure it’s a long story, but what are some of the elements of your brother, when you said he can’t live his life, I’m going to live those elements for him. What were some of those elements that you said to yourself, I want to live for him.
Alison P:
My brother, he was the next brother down, he was a year and a half younger than I was. And oh man, we fought. But he died, he was a camp counselor at a ranch in Wyoming. His last day, he rode his horse in a race in the final rodeo, came in third, keeled off the horse and went into a coma. So he lived to the end. And my thought was, that’s not a bad way to die, to actually really live. And I think that that really shaped me throughout my life.
Warwick F:
Wow, live to the end. I mean, there’s no good way to go, I guess, but he was doing what he loved to the end.
Alison P:
Yes.
Warwick F:
Horses and, if it had to be, that wasn’t a bad last day, I suppose.
Alison P:
Not the worst last day. And it really shaped how I was with my husband when he got pancreatic cancer, because we did that very differently.
Warwick F:
Wow. Talk about sort of connecting those two, I mean, those things you can’t fix. Maybe you’re not like this, but there are some people that like to take charge of life, that when something like divorce, that’s irrevocable, but not the same level of irrevocable. Maybe you’re wiser than I am, but were you ever tempted to try and quote-unquote, “fix it,” or “What’s the problem here, folks?” Or were you wise enough to say, “Hey, I’m the kid here. I can’t fix my parents.” Did you kind of leave that alone, or how did you handle that?
Alison P:
Oh no, I was the oldest child. I did not leave it alone. I tried to take the weight of the family, and with predictable results. It did not work out very well. I didn’t change any outcome, my parents did get divorced. But I tried, I did my level best to just … I remember coming home and my mom and my brothers were crying on the bed and I’m patting their shoulders and saying, “It’s going to be all right.” I mean, what was I thinking? I was 15, I think.
Warwick F:
You were trying to encourage them, and it’s probably not going to be all right, but you were empathizing and doing what you could.
Alison P:
I was doing the best I could.
Warwick F:
Yeah.
Gary S:
And from the perspective of when people have crucibles, there was your family, your younger siblings were going through a crucible, as were you. You came in and tried to help them move beyond that crucible in some ways. What did you learn about helping people through crucibles in that moment that maybe can be of help to people who are listening right now who find themselves in similar situations? Where someone’s gone through something difficult, maybe they’ve shared a difficult experience and they want to, quote, “make it better,” but it’s really not in their power to do so. What advice would you have for folks who find themselves in that position?
Alison P:
I guess if I could go back, I would not necessarily say, “It’s all going to be okay,” because there were ways it was and ways it wasn’t. I would say something like, “You are not alone. I am here,” which is very powerful actually.
Warwick F:
I mean, that is profoundly powerful, because when you go through loss, as we’ll get to, you do feel profoundly alone. Just you’re in a desert and the nearest human being is thousands of miles in any direction. You just feel so alone. Just one quick question because I’m curious, so in trying to maybe fix things to a degree with your parents’ divorce, what did you learn? It may be predictable, I could guess, but I want you to put it in your words. What did you learn about yourself and maybe fixing things that perhaps you can’t fix or, I don’t know. What did you learn about that?
Alison P:
I guess I learned about that there are some things that you’re actually helpless to fix, and that when you’re helpless to fix something it’s not a reflection on you. It’s not a reflection on your passion for commitment to love and the situation. There are some things that can’t be fixed.
Warwick F:
And that’s profound. I’m not a counselor, and you might know more than I do about this, but my sense is when parents get divorced, sometimes the kids can feel like, “It’s my fault. What did I do wrong?” Which sounds ridiculous, but when you’re a kid, you just somehow, you assume, right?
Alison P:
Yeah.
Warwick F:
“If only I was better, if only I was this or that, maybe Mom and Dad wouldn’t have got divorced.” Does that make sense, that there’s that tendency?
Alison P:
It’s very common. That happens a lot. Because if it was you, then you have some power. Then if you behave differently, something else could happen. If it’s not you, you’re actually helpless.
Warwick F:
Right. So obviously if you’re who you are now, going back to when you were 15 or with your siblings, maybe that you wouldn’t have said, “Look, you may be thinking it’s your fault, it really isn’t. It’s none of our fault. It’s between Mom and Dad.”
Alison P:
Yep.
Warwick F:
So let’s fast forward to, you had those experiences as a backdrop and I don’t think anything can prepare you for the death of a spouse, because that’s a whole nother level of tragedy, but talk about kind of what led up to that and obviously listeners are going to be curious … I mean, on your website it seems like your husband was this tremendous painter, what like 1,000 plus paintings, and he loved traveling and tennis. It just almost sounds like one of those tragic movies. You know, you watch it and their life is just unbelievably fantastic, which makes the tragedy so much worse. I mean, it just … Do you know what I mean? Did it feel a little bit like a movie in that sense, that nobody’s perfect, everything isn’t smooth sailing, but it sounds like you had a good life. Was that a fair description?
Alison P:
We had a good life. We had a real rock and roll, real roller coaster of a marriage. I found out six weeks before we got married, and he found out six weeks before we got married, that he was manic depressive.
Warwick F:
Oh boy.
Alison P:
Diagnosed manic depressive. Later, he got diabetes, and then he got cancer. Across 25 years together, it was not always smooth sailing, but we had a good life. We loved each other.
Warwick F:
And that decision, again, we don’t need to get into detail here, but that decision when you … Sometimes you get married and you find out people have certain conditions, but being … Again, I’m not a psychologist, but manic depressive, that’s a tough thing. It’s not like you can just flip a switch and fix it. There’s underlying conditions, maybe chemical, all sorts of things. But to say, “Okay, I’m going in there, and we love each other to say, okay it’s not going to be easy, but we’re going in with our eyes wide open.” That was a courageous decision, don’t you think? Looking back?
Alison P:
Yeah. At the time, I remember asking myself did I love this man, and was this the same man I loved that I was going to marry, and the answer was yes. In the face of that, I was going to take the ride with him. I was going to choose him anyway. Now, I could not have imagined what the reality would be like, necessarily. It was really hard at times, and I would have done it again.
Warwick F:
Wow. So, boy, this is … You had trials even before the cancer. But obviously love can conquer a lot of trials, and it sure seems like you had a love, together you and David, that overcame a lot. I mean, it’s not somebody’s fault when obviously have cancer or diabetes or manic depressive, that’s nothing you can do about it. It’s not your fault. So you really went through a lot. Then, life was not easy, because life is never easy for any of us, obviously. But then you got this diagnosis in, was it what, 2015? Somewhere?
Alison P:
October 12, 2015.
Warwick F:
So tell us about those events and then the next 11 months or so, which obviously I’m sure were just horrendously excruciating. Just tell us about that time.
Alison P:
He had been in pain for about three months and nobody could tell us what it was. Finally, someone said to go and get a CT scan. That was a Friday, and on Monday the doctor said, “Come and see me today,” and by that afternoon he said, “You must go see an oncologist today.”
Alison P:
And I remember being in Rite Aid on the phone calling the oncologist and they said, “You can have an appointment in three weeks,” and I said, “No. We are coming to see you today.” And just pushing through because I was not, I said, “You don’t get it. You don’t understand. There aren’t three weeks.”
Alison P:
And it was really, you know, you say cancer and there’s this immediate heart drop. Stage IV is a straight elevator to despair. Pancreatic cancer is worse, it’s a really bad one.
Warwick F:
So you got that diagnosis, Stage IV. Do you find sometimes these oncologists, they don’t really want to tell you everything? Because you want to know, “Okay, so give it to me straight. How long do we have?”
Warwick F:
“Well, it could be this, could be that.” They just tend to beat around the bush. I mean, I’m guessing you faced some of that?
Alison P:
Yeah. We faced a lot of that, and I think it’s from the perspective of liability. The doctors don’t actually want to tell you because then if it’s shorter then they’re going to get blamed. The trajectory for pancreatic cancer is six weeks to four months.
Warwick F:
So your husband really beat the odds by … 11 months is long.
Alison P:
Is long.
Warwick F:
Those first few days I’m sure on both of you were horrendous. I mean, I’m assuming it felt like the bad as …
Alison P:
Horrendous.
Warwick F:
I know these are some probably dumb questions, but I guess people are going to want to know. I’m assuming that was probably the most despair and agony that you faced in your life, those first few days.
Alison P:
Yeah, because we didn’t know what it would be like. We didn’t know the reality of it. He chose to do chemo, and so then there was the cancer and the side effects. Our healthcare system is challenging, to say the least, and one of the big battles that I had was having the doctors see me as a partner. As someone who actually knew a whole lot about what was going on with my husband as he was going through all of this, that was information that they could use to treat him better. But that took a long time to get them to understand that.
Alison P:
The doctors said to him, “Slow down, take it easy,” and for us that made no sense. Because we didn’t know how many days there were. We didn’t know how long we had. And what we decided to do, and I sort of created an environment where this was possible, what we decided to do was live full tilt boogie til the end, til the last day. Because why not? If there was a last day and it was coming soon, then why wouldn’t you live every day that way?
Warwick F:
It’s almost like the doctors are saying, “Die quietly. Sit in bed, we can give you morphine or whatever drugs. Just sit like that for months,” and you must have kind of, I don’t know what the word is, channeled, your brother and it’s like, is that what your brother would do? What would his advice be? It would be to do what you just did, right? Live fully to the end. So it felt like, I’m sure you would have decided that anyway, but you were in a sense following your brother’s philosophy in you and your husband. Does that make sense?
Alison P:
Yeah, totally. I mean, he loved to play tennis and he loved to paint. So he finished his last watercolor commission the Thursday before the Saturday he died in my arms at home. And he played tennis even when his balance was so bad that he would crawl on the court, get himself up and keep playing. And he was really tough on himself. He was really self-critical, and in this time he got much less so.
Alison P:
For me, because I also needed to remember that I was not just a caregiver, that was all I was doing, but I was also a woman, an entrepreneur, so I did things to help me remember that. I wanted to speak on stages about my work, and I wanted to sing in cabaret shows. I sang in gospel choirs for ten years. But I wanted to be one of the people on the stage singing the songs themselves. In those 11 months, I sang on four stages and I spoke on three. I had not done that for ten years. Ten years wanting it.
Warwick F:
Do you feel like somehow everything was turned up a lot of notches? The lights were turned up and not only you said, “Well, I want David to live fully in these 11 months,” which you didn’t know obviously how long it was, “But I’m going to live fully too. I’m going to live fully with him.” That just sounds like a remarkable decision that probably few people do. You probably know unfortunately a lot of people who’ve gone through this. But that’s very different than 99% of people would do, right? I mean, you were caring for him to the best of your ability, but you were also leading your own life which probably gave you energy to be a better caregiver anyway. Not that that was the only reason, but I mean, your paradigm is different than probably 99% of people in dealing with those 11 months, don’t you think?
Alison P:
Yes. I’m a little bit odd. So my husband was 6’3″. He went from 263 pounds to 146. When you’re seeing that and facing that, it’s really clear that life is short. Not like a concept. But if life is short, what do you want to do with your one short life?
Gary S:
It’s interesting that you would use the phrase that you’re a little odd, because you say something, and this is a good time to bring this up, at this juncture of your story. Because in the sense of what I’m about to read you that you said, you’re not odd. You talk about, “We all have an innate resilience, that we are our own foundation,” and as I’ve listened to you tell the stories going back to your childhood and your parents’ divorce, there’s a through line of resilience in all of that. There is resilience in getting up on stage and singing. There is resilience that fueled speaking in front of audiences. There’s resilience, frankly, on your husband’s part, playing tennis in those last days. There’s resilience living life to the hilt.
Gary S:
How critical was that to you getting through those moments? I assume incredibly critical. And when did you realize that what you were doing was being resilient?
Alison P:
I would say it was essential to … Because what happens in these crucible moments is that the entire world blows up, and the future that you imagined that you were going to be living is gone. So somehow you have to find a way to have your center be who you are, not anything outside of yourself. And that, for me, is resilience. That’s how do you tap into the core of you and use that as the foundation, because from there you can make very different decisions.
Alison P:
Throughout the whole experience, both while Dave was sick and after he died, I just kept saying to myself, “This pain must serve.” So I just kept looking for, how was I here to serve. How did this experience serve some bigger purpose than just being honestly completely heartbreaking and devastating.
Warwick F:
I mean, what you just said is so profound, and I guess that’s probably a good segue into Bad Widow and take back your life after loss. How does this pain serve, you’ve spent the years since serving people.
Alison P:
Yes.
Warwick F:
I mean, you’ve lived out that mantra, if you will. So talk about how did … You can now tell listeners what Bad Widow means, but talk about your mission.
Gary S:
Because that’s the one thing I was saying in the beginning, that’s the one thing that we’ve never done before. Neither one of us have any idea why you call yourself Bad Widow. Normally on the pre-call that I do with a guest I’ll find something out that I’ll know that Warwick won’t know, so it comes alive to him, but I wanted it to come alive for both of us here. So where did the name Bad Widow come from?
Warwick F:
Indeed.
Alison P:
Yes. Bad Widow came about, suddenly I was a widow and I had no idea what that was. I had never been that before. I had a lot of trouble making decisions, I had a lot of trouble getting into action. My energy was really flagging, couldn’t be counted on. I had the attention span of a fruit fly, and I had gaps in my memory you could drive a truck through. So all these things were going on that were very disorienting because they happened really suddenly, in an instant. And what happened in the face of all that is that people who loved me came forward with their advice and their good ideas about what they thought I should need based on what they thought they would need in my situation.
Alison P:
And usually they were wrong. And a good widow would just go along, “Oh, thank you so much,” but what I realized was that they really did want to support me, and they had no idea what they were doing. There were consequences for that on my relationships with them. So if they did or said something wrong, it was not uncommon in the first year for me to burst into tears, in the second year to go from zero to rage in five seconds. Both of these behaviors drive people away. So what I realized was that, first of all, there were no resources that I could find from where I found myself in what I call in the raw. From in that moment, because people don’t like to talk about these experiences until they are through them and looking better again.
Warwick F:
Boy, that is so true. That is profoundly true. “I was in terrible shape, but now I’m all good,” right? Everybody wants to give that speech, but you’re in the raw. You have moments of sobbing and rage, and that’s not the all good part of the story.
Alison P:
It isn’t. It isn’t. And because it’s never talked about, it’s not understood. So for the people at the effect of this … So if someone says something stupid and I lash out because I’m raw in this way, they might leave. They might have their feelings hurt. This doesn’t help support the person who’s grieving.
Alison P:
So Bad Widow was, “Okay, if there’s nobody speaking from this place, if there’s no other resource that I can find who’s here, then I’m going to be that person.” And I’m not going to just go along. If someone says something or does something that’s not helpful, I’m actually going to give a better way. At the beginning, I got a lot of “How are you?” And in my head, I would think, “How do you think I am?”
Warwick F:
What a stupid question.
Alison P:
Right? I just lost the man I loved for 25 years. I’m trying to afford an apartment and a studio in Manhattan on one income. I can barely operate. I couldn’t do any of the work I was qualified for. How do you think I am?
Alison P:
And instead of just saying, “Fine,” what I did as Bad Widow was, I said, “There is a better way you could ask me this, because I can’t answer that question. If you ask me, how are you right now or how are you today, with a time limit, that I can answer.”
Warwick F:
So help me understand. Is Bad Widow helping people understand a better way of helping somebody in that situation? Don’t just be the good caregiver that says, “Oh, you must be feeling bad. How are you doing? Oh, try this chicken soup or something that’ll make you feel better,” or the endless lasagna trays that come by. I mean, is that part of it, is just Bad Widow in a sense of being a better caregiver? Just help me understand.
Alison P:
So, Bad Widow was about blowing up the assumptions, both for people who are grieving a crucible moment and for the people who want to support them. For people who are grieving, there’s a whole lot of, “You have x amount of time to go through this experience and then we’re ready for you to be moving on.” And for a person in the middle of it, it’s like there’s this stream of people and they’re going on in their lives, and suddenly this event happens that derails you, sends you off on another path. It’s not always that easy to get back into the mainstream, because there are ways it doesn’t make sense anymore.
Warwick F:
So it sounds like you help people both in the different stages of grief, yes, it’s understandable that you’ll be angry, have memory losses, uncontrollable sobbing which may not be you at all, the normal you. You might feel embarrassed or that’s a sign of weakness. No, it’s a sign of grief. It’s normal. Give yourself a break. It’s okay to have uncontrollable sobs. Caregivers, understanding, don’t take it personally. Here’s what to ask, here’s what not to ask. And then maybe, as you say, grief is understandable, but there is a certain point and I think you would describe it better than me, in which you have to not move on in which you dishonor your husband’s memory and forget his name and who he was, but move on with your life because he wouldn’t want you to be in pain the rest of your life, obviously.
Alison P:
Right.
Warwick F:
So it sounds like you help with all those stages, the grieving, the pain, how do I know when it’s time to move on, what does that look like. It’s probably different for everybody. All of that’s part of it, I guess.
Alison P:
Yeah. I mean, that’s sort of the first piece, all those uncontrollable feelings and how do you both grieve. So if you think about life-work balance is this term that people say. There is grieving and there’s moving on. They aren’t you do this and then you do that. You need to sort of do them at the same time. So I can take people through this piece where there are all these feelings and I have strategies for that, but the place I’m of the biggest help is when they hit this kind of tipping point moment when they want more. They want to take back their lives, and that longing gets bigger than fear.
Warwick F:
Yeah. You said something like, their desire to move on is greater than their fear or greater than their grief. I think you say it something like that, that’s the tipping point when you know you’re ready to move on.
Alison P:
Yep.
Warwick F:
So how did … Because I’m sure everybody that you would deal with would ask you, “So, Alison, that sounds great. How did you do that? How did you know when you were ready? That you’re at that tipping point. How did that work for you?”
Alison P:
Well, what it started with was my realizing that I had contracted my life a great deal, less interactions with people, less activities, less of the things that I love. I had just contracted so that I could heal. And I began to think, “This is not me. At my core, this is not who I am.” And wanting to push back out against these, at that time healthy boundaries, but not forever.
Alison P:
And this is what we look at after the pandemic as well. People are coming out, but coming out into the world is not just an outside game, it’s also an inside game. After a crucible moment, it’s the same thing. You have to choose to push out and expand boundaries.
Alison P:
But I couldn’t do the work I was qualified for. I was trained as an editor and a proofreader, but I had the attention span of a fruit fly and no memory. Necessary for both those activities.
Warwick F:
Not a good combination.
Alison P:
Nope. I was a consultant who couldn’t tolerate being around people. So I was sunk, except that I knew that I needed to start getting out with people and building more interactions and increasing my capacity. So I took a job in a Halloween pop-up store that a widow friend of mine was running in four hour shifts. Because I could do that, and it was really hard.
Warwick F:
Those four hours, probably in your old self four hours would be nothing. But in that current self, or your self at the time, four hours probably felt like a 12 hour shift. How am I going to get through this?
Alison P:
I would collapse when I got home after four hours. It was all I could do. But gradually I was deliberately pushing out on my boundaries. I was expanding the people that I could interact with and the things that I could do, and that allowed me to take back more of my life, to build a bigger life.
Warwick F:
Was there a moment in time when you said, “You know what, Alison, this is awful. This is painful,” but you hit that tipping point, “I’ve got to start moving on.”
Warwick F:
Was there a day or a moment you said, “Okay, I’m going to make a choice here.” Was a moment for you, or was it a just gradual process?
Alison P:
It was really a process of solving for breakdowns, and this breakdown of not living fully. And my ability to live fully was really small, even as I pushed out. But if I wanted to take back my life, I had to take an action to do so.
Warwick F:
Do you think if you hadn’t done that, you would have been in that pit of despair, of grief, of sobbing, of rage? I don’t know, maybe … It’s scary to think, maybe it wouldn’t have ended. Maybe it would have gone on for years. I mean, it’s not that you still aren’t in pain, but it was part of the healing that, I’m going to take baby steps to move on, because the alternative is unthinkable, kind of thing.
Alison P:
Yeah. It was a choice. It was a choice I made. I have spoken to people who have been stuck at some level in this place for between 15 and 40 years. So this is a real thing. So re-engage is kind of the first thing, then re-invent. You’re not the same person. So who are you? And that was a lot of exploration, just trying things. Do I like this? Don’t I like this? Like a child.
Alison P:
Do I like tennis? Not so much. Do I like yoga? I’m not flexible. Do I like singing? Oh, yeah. And just taking back and discovering what I loved and what I didn’t love.
Warwick F:
You know, that’s one of the things we say in Crucible Leadership all the time, funnily enough, is that who you are after a crucible moment is profoundly different than who you were before. It’s transforming. Sometimes it’s as simple, if you will, as the oft-used aphorism pain for a purpose. How can I use this to serve others? But our pain fundamentally transforms us.
Warwick F:
I mean, obviously what I went through is totally different and not nearly, from my perspective, as bad as what you went through, but after my ending 150-year old family business, 2 billion takeover that failed … You know, the Wikipedia entry is still like, “young hot-headed kid could have had it all and blew it.” In terms of self-respect from the world, it’s sort of not so much, but it’s like, okay. I’ve got to own my mistakes. I wasn’t trying to hurt people, but naïve choices. But yeah, I mean, it sort of transforms you. I’m not going to be known as the person that’s always succeeded and never did anything wrong. I mean, who’s like that anyway? But yeah. The point of the story is it transforms you.
Gary S:
And listeners would know, as you tell that story, that you, Warwick, had your own “worked in a pop-up Halloween store” moment. As you were coming back from your crucible, you had your own moment where you took a job that wasn’t necessarily what you had always loved to, want to think you would be able to do, but you did it because that was a step back on your road to recovery.
Warwick F:
Yeah, I mean it’s a good point. My Halloween pop-up moment was, I live in Maryland, so I got a job at a local aviation services company doing business and financial analysis. I’m kind of analytical. This was mid to late ’90s, pretty much pre-internet so you couldn’t Google me back then, not very easily anyway. And I didn’t talk about my past, obviously. But I felt like, “Gosh, there’s something I can do well and not screw up.” It was a stepping stone of my self-esteem. “I can do spreadsheets, I can analyze, provide recommendations.” So yeah, it was building block by building block in terms of my self-esteem that was just decimated.
Warwick F:
It sounds like, for you, it was building blocks of things you had the energy to do, and over time, a bit like a muscle or stretching or even tennis, which I grew up in Australia, so all Australians love tennis, obviously. But it’s like with anything, you got more resilient, you were able to do maybe five hour shifts, not four. And that grief I’m sure never goes away, but you got to a point where you felt like, “I’m not living in the grief zone here. I’m sad, I will always honor my husband and that will never go away,” but you even moved on in relationships.
Alison P:
I did.
Warwick F:
In a relationship, significant relationship with somebody else. That’s a huge marker, because some people think, “Oh, if I do that then I’m saying I didn’t love my husband,” or some warped logic that I’m sure you hear people say. Right? I can’t move on because … I mean, that’s sort of remarkable, so just talk about how, you now have a platform to talk to other widows. It sounds like you do more than just that. You talk about people who have failed, anybody that’s been through significant loss. So talk a bit about, what’s your passion in terms of … I’m assuming it’s around loss. What do you feel your mission, your purpose is in all this?
Alison P:
Well, I would say my mission and purpose is to reframe how we grieve our losses, because I heard very often, “Well, I shouldn’t be talking about my pain, my business failure, my divorce, my … Because yours is so much worse.”
Alison P:
And I remember saying to a friend who was going through a really painful divorce, I said, “Not for you. For you, it’s really hard.”
Alison P:
And I think that we quantify how much we’re allowed to honor our grief.
Warwick F:
You know, what you just said is so profound, and it’s funny because I say what I said before, “Oh, what I went through was nothing compared to … ” I probably say that a lot. And we’ve talked to people on this podcast-
Gary S:
Yes you do. yes you do.
Warwick F:
… A lot. One of the very first ones, we talked to a guy that was a Navy SEAL, father and son Navy SEALs and the son was injured in a training accident, parachuting accident, and was paralyzed. He was like one of the best of the best. His dad thought, “Look, my son, in all honesty, is as good a Navy SEAL as exists.” You know, young, energetic. So I said to him, “Look,” again, the whole apologetic “What I went through is nothing compared to being paralyzed, you’re a Navy SEAL and that’s got to be tough.”
Warwick F:
And he said something like, “Your worst day is your worst day, and it’s not a comparison.” He pushed back in a very kind, almost loving way, I’d say. When I brought that up pretty much everybody says that, which I really respect. Nobody’s saying, “You’re right. What I went through was much worse than you, so back off, buddy,” or whatever, or some in your face comment. None of them said that. But then they’ve all moved on, bounced back, using their pain for a purpose. That seems to be a bit of a marker, I guess, if you can not judge other people and say, “You were only married for a year and your husband died. That’s nothing because I was … ” I mean, you know, what’s that mean? But you can … So that, I think is really impressive of what you’re saying, is just helping people understand, don’t denigrate your loss. Your pain is your pain. It’s not a competition. That’s a gift that you’re giving people.
Gary S:
Right. And I will jump in here and say, because I was so impressed with your definition of loss, Alison. You defined loss as “the death of a future imagined or co-created that will never come to pass.” If we think of the wide swath that that covers, it covers, yes, the death of a loved one. It covers, yes, a business failure. But it covers the loss of a job, it covers the loss of a relationship, it covers you said the wrong thing at the wrong time to the wrong person. I mean, there’s a whole lot of stuff that fits into that bucket, and I think that’s the unifying tie that makes crucible experiences crucible experiences. It’s what you say about loss, the death of a future imagined or co-created.
Warwick F:
Absolutely. It’s coming to terms with that, that vision like with your husband, of playing tennis and painting and traveling. That’s gone. You have a new life, a good life.
Alison P:
Yep.
Warwick F:
But just coming to accept that that life is no more. Again, my life with Fairfax Media and the family business, and maybe I could have made a difference in the country of Australia that way. Well, that vision is gone, that won’t happen. We had the equivalent of the New York Times, Washington Post, Wall Street Journal, a very respected papers, but I have my own life of significance, but it’s different.
Alison P:
It’s different.
Warwick F:
You’ve got to accept, okay. Well, it has to be okay. Because if it’s not okay, then there lies despondency and despair. So it’s got to be okay, right?
Gary S:
Well, I would say, Warwick, it’s not just okay, because you’re both examples of it’s not just okay, you’re living lives of significance. It’s not just okay, it’s significant. You’re living the life that you want to live, that’s where you’ve turned your pain into purpose that helps others, and that is an enormously potent thing.
Gary S:
That sound that I just heard is the captain turning on the fasten seat belts sign, so we’ve got to bring the plane down in a little bit. Before we do that, I have two things to say. One, to you, Warwick. Maybe Bad Magnate would be a good name for Crucible leadership, instead of Crucible leadership.
Warwick F:
As in bad, bad media magnate. Is that where you’re going with that?
Gary S:
Correct. Yes, yes. Bad Magnate. Right? We’ve got Bad Widow and Bad Magnate, because you offer the same kind of counsel and advice. So that is something to talk about offline.
Gary S:
And then Alison, I would be remiss, in all seriousness, if I didn’t give you the chance to let our listeners know how they can find out more about Bad Widow and about the services you offer.
Alison P:
The way you find me is you go to BadWidow.com. It’s pretty easy. And what we’ve been talking about on here is how I serve people. I help people who have suffered a loss re-engage in the world, re-invent themselves, and re-build their networks of support and trust themselves.
Gary S:
Yeah. That is significant work, for sure. Warwick, you have the last question or questions. Your call.
Warwick F:
Yeah, wow. I mean, there’s so … So many things occur to me. But somebody comes to you and they’re in the pit, they’ve had a loss, whether it’s a divorce, loss of a loved one, loss of a business. If you had to pick one thing to say to somebody who’s suffered loss to help them feel like there is hope, one day maybe their life will be different. What’s the one thing that you would say to somebody in the pit of despair of loss, to give them hope?
Alison P:
I would say trust yourself. A lot of people will come forward with advice. Screen that advice through your own, what do you want for your life. From as far out as you can see, what do you want, because if you take the advice, you live with the consequences. So trust yourself is the first thing that I would say, and the last.
Warwick F:
That is well said. Great advice.
Gary S:
Well, because Alison said the word last, that was the sign for the pilot to put the plane on the tarmac. So we have landed the plane, we have finished another fascinating, insightful episode of Beyond the Crucible. Before we go, though, listener, we would ask, Warwick and I, that you would click subscribe on the app on which you’re listening to this show now if you’ve enjoyed this episode, if you’ve found both wisdom and encouragement and insight and hope. Warwick says often we’re dealers in hope. If you’ve found those things in this discussion, if you find those things in episodes of Beyond the Crucible, click subscribe. You’ll never miss an episode. And share it with your friends. They’ll never miss an episode, and it allows us to get the contents of the show out to more people.
Gary S:
So until the next time we are together at Beyond the Crucible, remember this. Your crucible experiences, listener, are painful. We get it. We’ve been through them. You’ve heard Alison describe them here. You’ve heard Warwick talk about his here and in previous episodes. They are traumatic, they’re painful. They can be hard to get over. But they’re not the end of your story. In fact, if you learned the lessons of those crucibles, as Alison talked about, if your resilience allows you to learn the lessons of your crucibles … And here’s a point that she said that, hang on to this as you move forward as you’re learning the lessons. There is no set time that you have to be done learning the lessons of your crucible. As she says, you don’t want to live there forever. I would say there is indeed a statute of limitations at some point of how long you should be living in your pain and your grief, but guess what. You get to write the legislation. Nobody else gets to write the legislation for the statute of limitations on your grief, you do.
Gary S:
Don’t live there forever. Take the time you need to get better and move beyond. Because if you do that, if you apply the lessons that you learn from your crucible, it’s far from the end of your story. It is in fact the beginning of a new chapter in your story, and that new chapter can lead to the greatest ending you’ll ever imagine because when that last sentence in that last chapter is written, at that period you will find a life of significance.
Do you have a good handle on the values that guide your life and work? The character traits you admire in others and try to manifest yourself? Or do you find such talk “airy-fairy” – nebulous nonsense with no practical application to your business and your relationships? Listen in and discover how dialing into your values and treating others with kindness, dignity and respect as a result is far from airy-fairy – it’s critical to team morale (including your own) and the robustness of your bottom line. BEYOND THE CRUCIBLE host and Crucible Leadership founder Warwick Fairfax discusses with cohost Gary Schneeberger seven key tactics to make sure you are not unkind in your interactions. What begins in the moorings of your values branches out into such wise pursuits as living your legacy today, serving others and a higher purpose and knowing when and how to apologize. Putting these insights into action will aid you in moving beyond your crucible … and living and leading with significance.
Enjoy the show? Leave a review on your favorite podcast app and leave a comment at our YouTube channel. And be sure subscribe and tell your friends and family about us.
👉 Take the free Trials-to-Triumphs Self-Assessment to discover where you are on your journey of moving beyond your crucible and how to chart your personal course to a life of significance: https://beyondthecrucible.com/assessment/
Transcript
Warwick F:
Welcome to Beyond the Crucible. I’m Warwick Fairfax, the founder of Crucible Leadership. How do you get back from the cliff of where you’re chewing people out and you’re not treating people kindly? It’s really getting rooted in your values and it could be from a faith or philosophical tradition, but I think it’s good to ask yourself, “Well what is it I believe in?” Maybe it’s kindness, dignity, and respect. Maybe it’s honoring people, maybe it’s generosity. Maybe it’s listening to people, valuing people. We all have values that are deeply rooted. Try to understand okay, what is it I believe in? It’s easy, it may be obvious to say but when you’re running a million miles an hour, how often do you think “Gee, and what are my values? I don’t have time to think of these airy fairy ethereal philosophical things. Stuff’s got to get done.” So values, I don’t know, not everybody even knows what their values are.
Gary S:
So what about you? Do you have a good handle on the values that guide your life and work, the character traits you admire in others and try to manifest in yourself? Or do you find such talk as Warwick said, airy fairy, nebulous nonsense with no practical application to your business and your relationships?
Gary S:
Hi I’m Gary Schneeberger, cohost of the show and the Communications Director for Crucible Leadership. On this week’s episode you’ll discover we hope, that dialing into your values and treating others with kindness, dignity and respect as a result is a far cry from airy fairy. It’s critical to team morale, including your own and the robustness of your bottom line. Warwick and I take a deep dive into his latest blog in which he unpacks seven key tactics to make sure you are not to use a technical business term, an unkind jerk in your interactions. What begins in the moorings of your values branches out into such wise pursuits as living your legacy today, serving others in a higher purpose and knowing when and how to apologize. Taking his seven points to heart and putting them into action will aid you in moving beyond your crucible and living and leading with significance.
Gary S:
The subject that we’re going to talk about is the subject that Warwick covers in a recent blog on his website, on the website for Crucible Leadership, crucibleleadership.com. You can find the blog. As I always say when we have these episodes, if it’s not there already, it will be there shortly. So check it out, look for the blog. If the blog is not there yet come back often and it will be there shortly. But the subject of that blog and the subject of our discussion today, here’s the headline for the blog, want to be a great leader, show people kindness, dignity, and respect. I love sort of the last line of the intro of Warwick’s blog and this’ll be our jumping off point for our conversation, but Warwick poses this question to the reader of the blog. So how do we avoid becoming an unkind jerk in a very technical, business term?
Gary S:
How do we avoid becoming an unkind jerk, or if we are somewhere on the road to becoming one, what do we do? And that’s we’re chuckling at the language there, but the reality is very true Warwick that it is not just possible but sadly comments when we’re moving along in our career that we sort of leave kindness, dignity, and respect behind in pursuit of our goals.
Warwick F:
It’s very true. I mean, life is hectic. There’s a lot of pressure. We live in very pressure filled times, divided times COVID, people working from home, everything our lives are turned upside down. And even without that as we rise in organizations, our bosses are more demanding. Typically, you get paid more, you get expected to work more. There’s no free lunch in the corporate world. And our bosses, shareholders, boards, they feel pressure. Pressure flows downhill, and it flows to wherever we are in the organization chart, be it high level, mid level, lower level. And as the pressure intensifies, the demands to get things done, we might think of ourselves as kind people that treat people with dignity and respect. But the challenge is as the pressure intensifies it’s like this stuff’s got to get done. I don’t have time for nice.
Warwick F:
It’s got to get done. If it doesn’t get done maybe people need to be chewed out a bit. It’s not a conscious thing, but it’s just we don’t operate as our best selves under intense pressure, or at least it’s much, much harder. And so it’s easy to think, “Oh I’m a kind person. I treat people with dignity and respect.” Well, maybe, maybe not, maybe not always. And so that’s why I sort of hesitated as I got into this, because those are some of my highest values. Treating people with kindness, dignity, and respect is not just the task, it’s task and people. I’d say even me I mean maybe especially me, maybe all of us. We’re going to have moments when it’s like, “Really, what just happened?” If we’re self aware enough, if we’re not then stuff happens and we don’t even realize it. So the point is that this can be all of us, especially as the pressure mounts as we rise in organizations. Yeah. It’s almost inevitable that we will have this tendency.
Gary S:
And it’s interesting that I hadn’t thought about this. We have not talked about this beforehand. I hadn’t thought about it until you just said what you said about as we rise up and pressure mounts and things can change. You’ve talked in other episodes, you’ve talked about mission drift and the dangers of mission drift, how you have this vision for what you want to do in your business, a vision for your life of significance. And as you pursue it, you can get off course. And even just a degree a day or a week, or whatever can take you pretty far from where you want to go. It’s true what you’re saying I think also about personality drift or leadership drift or kindness drift. You can think you’re going there, but you can make little compromises as you move along, as you move up that ladder, and that can lead you to a place where you go, “Oh, geez. I have become what I never wanted to become.” Right?
Warwick F:
And that’s really almost your worst nightmare. I mean, as we talk about kindness, dignity, and respect, I would term it as values. So really kind of what we’re talking about here is values drift. Mission drift is bad. Value drift feels significantly worse because values sum up what we believe in, who we think we are. We’ve talked about who we are and what sums that up and our soul in other podcasts and blogs. And so when you start drifting from your values, you start drifting from everything we think that we are and everything that’s important in life. And so when you’re not who you believe is really important to be, that’s pretty sobering. If you value treating people with dignity and you somehow demean somebody without even thinking about it, because it’s like “Look, I needed this yesterday and you’re giving it to me day to today. It’s not done right. Why did I hire you? What the heck’s going on here?”
Warwick F:
I mean I’m going to get chewed out by my boss without even saying, “Gosh, normally you do good work, but what happened?” Maybe they’d say, “Well, stuff has been tough at home. I’ve got some kids that are sick or maybe I had a death in the family.” You might not even know because you didn’t ask and you just chew them out without even thinking. Then of course found out later the full story, then you feel horrendous, but it’s very easy to treat people in a way that’s not in line with your values. Which is, it may not be soul destroying, but it’s soul damaging. Especially if you start doing that a lot. And what you don’t want to have happen, is people around the water cooler, which obviously doesn’t happen as much these days or your dinner table or parents, cousins, whatever, say you know, “I remember John, I remember Mary and they was so nice in high school and college, but I feel like they’re different now. What happened? It’s so sad.”
Warwick F:
That’s not uncommon and you don’t want to be the subject of that kind of it’s so sad conversation.
Gary S:
Right. And it’s true that it doesn’t just affect morale of folks on your team. And obviously when morale is affected, when people who work for you, who work with you don’t feel valued, feel dismissed, don’t feel like you’re treating them with kindness, dignity, and respect, their work can suffer. And your bottom line as an entrepreneur, as a leader, the bottom line of your organization can suffer as well.
Warwick F:
Right. I mean, people don’t mind working hard if they believe in the mission of the organization and they believe in the leader. At least not for a season, maybe not 24/7 but if you start not treating people well, and obviously you start moving out of alignment with the mission, people are going to start saying, “Well, what’s it all for? I don’t need this. Life’s too short. I just worked till 10, 11 o’clock for four or five days in a row to get the proposal done, and I didn’t hear a thank you. I didn’t hear a, sorry things are so tough. I didn’t hear anything. It’s like really? I just get chewed at, because I missed a paragraph somewhere or I forgot to include something and 99% of it was great. And I get chewed out for the 1%? I mean, seriously?”
Warwick F:
People who can the best and the brightest people have options. They’ll leave, they’ll say, “Forget this. Life’s too short. Let me go and work for somebody that’s a human, rather than some robotic automaton that just cares about the task. Who needs it? I’d like to work for a human, not a heartless robot.” So it absolutely can affect you.
Gary S:
Yeah. And very quickly the next transition here, we’ll get into the specifics of your blog and the point by point way that you look at how you both guard against abandoning kindness, dignity, and respect, but also how you can of course correct in the midst of it. But before we do that, one the things you hinted at it earlier when you talked about COVID. And in COVID times you said something about the water cooler and there fewer times. And I think I found this fascinating story that was just done by Harvard Business Review, in May of this year just a few months ago. And as we talk about the importance of showing kindness, respect, expressing dignity toward those on your team. This bit of advice of research wisdom from the Harvard Business Review in terms of COVID and what that’s done to make this even more important, I think is a good place for us to start or to add this in before we start getting into your point by point.
Gary S:
And this is what the HBR article said, “The transformation of the workplace into scheduled online meetings has led to another source of deprivation, the removal of serendipitous encounters.” I love that phrase. For many people hearing a colleague say, “Thank you so much,” in the hallway or a manager telling you “Great job,” after a presentation were a highlight of office life. Now, these seem like traditions from another lifetime. Here’s the takeaway point, without water cooler interactions, casual lunches and coffee breaks with colleagues, we don’t have the same opportunities for social connection as before. Without them, it can be much harder to find joy in your work. So what can we do about it? Harvard Business Review asks and you respond, even though you weren’t necessarily working off their story in your blog. And point one in your blog in talking about recapturing kindness, dignity, and respect in the workplace is to get rooted in your values. You’ve touched on that a little bit, but let’s dive a little bit-
Warwick F:
Yeah, no, I think that’s a good point. Just want to touch on what you said because it’s worthy of just noting what was in that Harvard Business Review article. I mean, what can happen is normally in the pre COVID world you might drop into somebody’s office and say, “Hey, how’s it going? How’s the weekend?” Talk about the kids maybe. I know we talked off air big NBA final you’re a Bucks fan “Hey, how’s it going?” Well, that will be a normal water cooler discussion. Key game now, you know game six but without that, you might not get to what people think is chit-chat. But as you know Chris Tuff who wrote a book, Millennial Whisperer, millennials I think even more than millennials, they want many things, but one of the things is human connection.
Warwick F:
They want purpose, but they want to feel like people care about their lives. But when you’re in the wired world that we’re in now with Zoom meetings, what have you, it’s easy to feel like hey, we just got to get stuff done. We don’t really have time for the chit chat. Hey, how the Buck’s doing. How’s the family? Because you might find out things aren’t going so well. Maybe there’s a family member that’s sick. Maybe kids are having challenges at school or on the sports field. You don’t get any of that human connection, which is part of what builds a spirit of dignity, kindness, and respect. And kind of one other thing before we get into that, the first one, where this whole blogs and podcast started is easy to think, oh other people are jerks or they’re not nice, or they don’t treat people with kindness, dignity, and respect.
Warwick F:
That other person maybe you. It’s easy to think it’s always the other guy, the other person. And so that was sort of a really, if you think about your own life, it’s sort of sobering. Don’t be so quick to accuse others of what you maybe yourself. People who live in glass houses and that whole aphorism.
Gary S:
Absolutely.
Warwick F:
Yeah. So just really getting to that first point is, so how do you get back from the cliff of where you’re chewing people out and you’re not treating people kindly? It’s really getting rooted in your values and it could be from a faith or philosophical tradition, but I think it’s good to ask yourself, “Well, what is it I believe in?” Maybe it’s kindness, dignity, and respect. Maybe it’s honoring people, maybe it’s generosity. Maybe it’s listening to people, valuing people. We all have values that are deeply rooted. And so just try to understand, “Okay, what is it I believe in?” Because it’s easy. It may be obvious to say, but when you’re running a million miles an hour, how often do you think, “Gee, and what am I values?” It’s like, I don’t have time to think of these airy fairy ethereal philosophical things, stuff’s got to get done. So values, I don’t know. Not everybody even knows what their values are, but that’s the first point is who are you? What do you believe in? What are your values?
Gary S:
And it’s not just airy fairy. I mean, that’s a great adjective to describe it, but those values and what is at the end of acting on those values affects the bottom line. Again from this Harvard Business Review article, they write this, “Being recognized at work helps reduce employee burnout and absenteeism and improves employee wellbeing. Gallup finds year after a year in its survey of U.S. workers receiving a compliment words of recognition and praise can help individuals feel more fulfilled, boost their self-esteem, improve their self evaluations and trigger positive emotions, decades of research have shown.” So these things that emanate from your values, treating people with, going back to our three organizing construct words, kindness, dignity, and respect. Those things aren’t airy fairy in the sense that when you do that, here’s study after study, after study, after study, after study, after study, that says, “These are the things that motivate your teams to work hard for you and work well for you.”
Warwick F:
Absolutely. And a lot of people write about corporate culture and we need to improve corporate culture which sounds fuzzy, but people spend lots of time and money on it. Really another way of talking about corporate culture is what are the values of the organization? And ideally you work for an organization whose values are in line with yours. If they’re not, why are you there? Especially if it’s really out of alignment. If you value kindness, dignity, and respect and you’re in some organization that is ruthlessness, ambition and greed or something, it may not be a good fit. They might not articulate that on their mission statement or value statement, “Hey, we’re about greed and you know,” but it may be evident there. But let’s assume in there’s some kind of alignment you have to lead out of what your values are.
Warwick F:
You can’t lead out of somebody else’s value. So yeah, you want to create a positive, sustainable corporate culture where people are motivated, if people feel downtrodden and mistreated, they’re not going to work hard for you. They’re not going to give it the extra mile. They’re not going to give you that game-changing suggestion. It’s like “Why should I give this jerk that I’m working for this suggestion? It will probably just help his career. He’ll give me no credit. I mean, what’s the point? I’m just going to do my job, punch in and punch out at the end of the day. And so long as I do my job, that’s all I care about. I’m not going to go the extra mile. There’s no way. For this guy? No way.”
Gary S:
And I’m going to actually like call them out by name here. I had a boss I worked at Focus on the Family. I was the vice president of communications there. And my boss was Jim Daly, the president of the organization. And I used to say about Jim, there are some bosses that you can work for and I had worked for them in my career up until that point. There’s some bosses that you wouldn’t necessarily follow into I would say. There’s some bosses I’ve worked for I wouldn’t follow into an ice cream store if ice cream were free. But I would say I would follow Jim Daly into a burning building simply because he said, “Let’s go.” And that was all rooted in the kindness, dignity, and respect that he showed me and he showed others, and he showed the constituents of Focus On The Family. I mean, his character led to that kind of loyalty and I’d like to think led to good work out of me as I walked that out.
Warwick F:
I mean, that’s such a great example. And you think about it, wouldn’t you want your team, your employees to say what Gary just said, that they would walk into a burning building just because you asked? It’s that kind of mentality that says, “Hey, we got this bid coming up, we got this deal. There’s challenges in the marketplace. We’re really going to have to step up our game for the next few months.” You want people saying, “Great, tell me what you need me to do. I’m in. Just because of who you are, I’m in. What do I need to do? Okay, it’s not exactly my job description, but I think I can do it. No problem. What do you need me to do?” As somebody once said “The answer’s yes, what’s the question?”
Gary S:
Right. Yeah. Another way of phrasing it.
Warwick F:
And that’s what with you and Jim Daly, right? “Hey, I’m really gonna need you to step up here.” Gary, you’d say “Great. The answer’s yes. What do you need me to do?”
Gary S:
Absolutely. And it’s still like that. If I still have to, if I still have the opportunity to do something for him, I would still do it. So I would say this as we wrap up this section on values, you use the words and I love the phrase airy fairy, but really it’s Heavy Chevy, right? I mean your values, because they have impact on your bottom line, they’re not airy fairy at all. They’re Heavy Chevy.
Warwick F:
And just one thing on this, not only does it have impact on the bottom line, it has impact on your career. Okay?
Gary S:
Amen.
Warwick F:
I mean, what kind of performance approval are you to get from your boss? Well, get stuff done, but this person’s team hates him or her. Okay? They’re leaving in droves. I mean, how in the world in a sane organization, let’s assume that they’re somewhat sane and they somewhat care about the bottom line. Why would you promote that kind of person? I mean, it’s like they’re I don’t know if the word is pariah, but it’s like this, somebody that everybody runs away from. I mean, why would you promote that person? They’re a culture killer, a bottom line killer. It’s just nuts.
Gary S:
Right and even though employees right now yet aren’t talking around water coolers as much as they used to, they do text, right? Everybody’s got one of these and the same kinds of things that this boss was X, Y, and Z, or treated me this way, those conversations still take place. They just maybe don’t take place around water coolers-
Warwick F:
They can go viral, social media, you know bad news travels fast. And in the era that we live in the social media, bad news travels even faster and even louder. So, absolutely. Yep.
Gary S:
So our second point, your second point, once you get rooted in your values, a logical follow-up from that is to take an inventory, assess how well you’re doing at living according to those values. And that gets to the point that we made earlier about the potential for values drift. Here are my values. Here’s what I believe in. Here’s, what is most important to me. Now, do a deep dive on yourself and find out am I living that out every day?
Warwick F:
Absolutely. For those in businesses and organizations think of it this way, you might say, “Well, what’s our mission? How are we doing towards the mission? Let’s make it more concrete. Here’s our five-year strategic plan. How are we doing in meeting and achieving the objectives in our strategic plan?” Every vaguely well-run organization does it. Here’s the plan. Are we meeting our plan? Are we accomplishing our objectives? That’s what you do. If you don’t do that, it probably won’t be there too long. I mean, that’s just basic corporate 101 stuff. So this is pretty similar is okay you say, you have these values, well that’s great. But how are you doing living that out? Obviously you think it’s important because it sums up almost as we said, in another podcast your soul, your most deeply cherished beliefs and values, but how are you doing?
Warwick F:
And so for that you can ask coworkers, friends, family. It’s not an easy thing to, get an answer to but if you hear people say, “You know what? Fred, Mary you’ve been under a lot of stress recently and it’s just tough. Look, I get it.” That’s a nice way of saying you may be missing the mark. It’s not that hard to decode. And so you can ask the next question. So kind of what are you seeing and maybe ask for some suggestions about what can you do to be a better self? Maybe ask people for help at home or things that would reduce your stress. I mean, there are things it’s like “Well, I’m happy to help but you always tell me I’m good. I’m good. I’ve got it.” And sometimes it’s like, “I’ve not got it. I’m falling apart. I can’t do it all.”
Gary S:
One of the things that I’ve not all the time, when I first started out in my career, evaluation time was please tell me more, tell me more, tell me more of what I’m doing well because I needed that affirmation. At some point in my career I kind of know what I do well, what I always found most valuable is what are those things I can improve on? And that’s a slightly different thing than saying what I don’t do well. What can I improve on and how can I improve? And that goes to your point about asking other people, don’t just tell me what I’m not doing right. Tell me how I might be able to do that better. Tell me how what I’m doing is effecting you in a negative way and it’s affecting the company in a negative way. Those kinds of evaluations can be true lifeblood for you to sort of walk out this living by your values.
Warwick F:
Yeah, I mean, it’s so good. I remember one of the other people we had in our podcast, Sheila Heen, she has written a book on how to receive feedback. A lot of people write books on how to give it but receive. And you’re really talking about some of the themes that she’s talked about in her book, but one of the things that relates to another thing we’ve talked about is if you get your whole sense of inner self-worth and self-esteem from your job, and somebody tells you, you’re not doing it too well, or there’s stacks of things you can improve in and that’s hard to take. And so if you want to receive feedback well and ask the question, what are areas I can improve in it, let’s say that touches on value. Well I think people are a little scared of you.
Warwick F:
One of the people we had in our podcast, Cathleen Merkel, she was in her 30s, a hard-charging driven person and her woman boss said to her, “Cathleen, you scare people.” Well, that was horrifying because she thinks of herself as a good person, which she is, but that led her to make some changes in life and a bit more balanced life, a broader perspective. So I think it’s a very good point to ask “Okay, what can I improve on?” But some self work ahead of time would be, “I need to stop getting so much of my self worth and self esteem out of my job. Because if I do, you will tend not to want to hear the feedback and you will find ways to dismiss it.” If you want to receive that feedback so that you can live in line with your values, try to start decoupling your sense of self worth from your job, if that makes sense.
Gary S:
Absolutely. It makes so much sense. It’s a perfect bridge to point number three from your blog which is, consider your legacy, right? We’ve talked many times on this show about you don’t want your legacy to be how many zeros were in your bank account. You don’t want your legacy of how you remembered to be this success, that success. I’ve shared on those podcasts the three top musical artists in their genres, Johnny Cash in country, Frank Sinatra in jazz standards and Elvis Presley in rock and roll have on their headstones zero numbers of how many gold records they had, right? Johnny Cash has a Psalm on his Frank Sinatra’s which I’ve been to says the best is yet to come at the top. Elvis he talks about being a son and a father. So this idea of considering your legacy helps you as you say, what do I want to be thought of, be remembered for? It helps you move beyond what you were just talking about. Your identity only comes from your work.
Warwick F:
Yeah, it’s such a good point. I mean, really legacy is related to values because you think that at your funeral somebody is giving you a eulogy, some family members. Afterwards they’re chatting maybe outside of church or outside the cemetery and just saying, So what do we think about … And you start talking about them, about happy memories, a variety of things that might make you laugh and cry a whole series of things. Well, what you want the conversation to be is I don’t think you want to say, “Well, they was super successful. Had the nice house, the nice car, the nice boat. They were CEO. Yeah, they were very successful.” And then there’s a pause and there’s nothing else, right? It’s like, really? For most of us, it’s like, “No, no, no, I’m more than my achievements. I’m more than my success, whether it’s business or athletic or artistic.” And you want people to say, “I love that person. They were a good person. Hey, they weren’t perfect because who of us are? But you know what, they were loving. They were kind.”
Warwick F:
That’s the kind of, basically you want people to be talking in the eulogy and in the cemetery afterwards, you want them talking about values basically. Those key memories. And so then if that’s what you want, consider living in light of that today.
Gary S:
Right. So this is too good to pass up. So as you well know, and this actually proves two points of what we’ve been talking about, what I’m about to say Warwick, and you know what I’m going to say, that’s why you’re laughing. Listeners, my father passed away at the end of May and his funeral was just this past weekend. And I have family that lives, I’m in Wisconsin, my stepmother and my step siblings live in Florida. So we did a Facebook Live streaming thing of his service. And I gave the eulogy. So point number one that we talked about the water cooler is not there, everything’s on Zoom. How do you know that the people that you work for, how can you give them encouragement?
Gary S:
Well, you watched the live stream of my dad’s memorial service Warwick, which was incredibly touching to me. And you sent me this text afterwards, which said, “It was very moving, full of moments that made you laugh in moments that made you realize what a great dad your dad was.” You later said, and this gets to the point of what you’ve just been talking about, how do you want to be remembered? It wasn’t us being able to talk graveside about it, but it was us being able to talk on text. You said this, “I never met him yet after your eulogy, I felt I know him, both his eccentricities and what made his kids so proud of him.” That there is a real time example of living for legacy. Right? My dad was a police officer and he did indeed, at his ceremony as you noted as well he received from a police honor guard in my hometown he received a folded flag. It was very moving, but that wasn’t all he was.
Gary S:
And what I tried to capture in the eulogy was the way he lived his life and the funny things he did and the kind of odd things he did and that he wasn’t perfect. And all of those that jumble of things in his 93 years that made him, him. And that’s what you’re saying when you say live with your legacy. Look at your legacy. If you’re not treating people with kindness, dignity, and respect, think about your legacy. How are you going to be remembered? Are you going to be remembered as that jerk who did that? You don’t want to be there.
Warwick F:
Just to take this one step further, because I think this is such a great example. Because again, I’m sure your dad wasn’t perfect, none of us are. But when you think of your dad’s values and what you most remember about him, that boy he really lived that. What are the two or three things you’d say that exemplify who your dad was as a person, his values and how he lived it out, would you?
Gary S:
And one of the things I said in the eulogy, and I also wrote in something that I got published about it. One was, he was not afraid to say, I love you. And many men of his generation as I said, he was 93. He could show love, but my dad put words to it. “I love you.” And he said it from the time I was in short pants and that was enormously important to my emotional wellbeing growing up in the relationships I’ve had as a child right now in my marriage in my step parenting my step kids. That was an incredible value that he had. Another one was he wasn’t perfect, but he also apologized for his imperfections.
Gary S:
And that’s I’m jumping ahead, there’s a point up ahead where you talk about that. But he was, “Okay, I’m sorry. I did it that way.” That it was a common thing that happened to him. My brother and I went to visit him in his home in Florida last January, January 2020. And it was right before the pandemic. And my brother had did something that he was very kind of ashamed of, and that wasn’t a good thing. They got into kind of a spat. And my brother then apologized and was very remorseful and my brother said, “I’m sorry I acted like a jerk basically.” And my dad said, “Stand in line, I’ve been doing it my whole life.” So it was that ability to forgive, that ability to have grace for people was another thing that was huge about him.
Gary S:
And another thing that stuck out, you asked for two or three, I’ll give you three. The other thing was, he always signed cards to me himself. So many men in particular will have their wives sign. My mom and then my stepmom would have signed dad and mom or dad and Laura, he always signed it up until the last one I got in February of this year, my 56th birthday card. He signed it at age 93. That means something. That shows that he cared enough to be pulled away from whatever he was doing and do that signature himself. So yeah, those are three things that live on in his legacy that he’s remembered for.
Warwick F:
So as we just sort of summarize this, this is such a great example. Think of the legacy of Gary’s dad, Dale Schneeberger. That wouldn’t be a bad legacy to have the fact that people feel that his family I’m sure, friends, coworkers, that he loved them. That he was willing to forgive, that he was able to apologize. Think of that. If that was your legacy, I think you’d be thinking I’ll take that. That’s pretty good. I’m more than take that. And I’m sure you would, I’m sure your siblings would, friends, any of us would. So when you think of a life well lived, I mean, he was a policeman in Wisconsin. He wasn’t CEO, but what would you rather, the CEO who’s striving for money and power and nobody liked, or Dale Schneeberger? Whose legacy would you rather have?
Warwick F:
I think any sane person would say, I’ll take Dale Schneeberger’s legacy any day over some corporate CEO who’s all about greed and power. So think about what do you want your legacy to be? And that’s a pretty good example of a life well lived. So yeah. Is that okay?
Gary S:
And I think it’s a good bridge again, you’re building great on-ramps for the next points Warwick. It’s a good bridge to the next point in your blog. And that’s number four, which is seek significance, right? The idea of a life that’s not rooted in only your achievements. Is not rooted in what you do for a living. It’s a life of significance. And I would argue and I argued that in my eulogy, which was a Herculean effort. It was 93 things about my dad. So there was a lot of stuff in there-
Warwick F:
Because he was 93.
Gary S:
Great, because he was 93. So I did one for every year. But that all adds up to significance, living a life of significance. If you live with legacy in mind, it’s almost impossible not to live a life of significance, it seems to me.
Warwick F:
Absolutely, well said. So really we talk about all the time. I mean, it’s one of the key things, maybe the theme I’d say of Crucible Leadership is as you bounce back from your crucible moments, those times of setback and failure, you want to live a life of significance. A life dedicated to serving others and fulfilling a higher purpose. What do you want your legacy to be? That is a good clue to go back to understand what does significance mean to you. And I think for most sane people, it does not involve power, money and success. Not that success is wrong. You can be successful and significant. But it’s more living in line with your values. What do you want your life to count for? What do you want to be remembered for?
Warwick F:
And really seeking significance is probably another way of saying live your legacy today. Your legacy and your values are built up of small steps of minutes and hours and days and weeks and months. It’s what you do today. We’re all going to have times where we fall short and not our best self. I mean, that happens to me regularly, even yesterday. It happens all the time to me that we’re not as, hopefully not all the time, but not more often than I would like that I’m not living in light of my values and yeah, I’m sorry I blew that. Forgive me. One of the things I find is apologizing, and we’ll talk about this in a couple of points, apologizing to our husband or wife is one thing. Apologizing to your kids, somehow that’s harder, but I’ve done it.
Warwick F:
And it’s like grit my teeth and you know what, I’m going to do it. And it does get easier and fortunately they show grace, which is a beautiful thing. But you want to live in light of your legacy. You want to seek significance because at the end of the day, we’re only here for a breath. I mean in terms of millennia, we’ll live 70, 80, 90, a 100 maybe if you’re lucky, but most people will never get above that. We’re here for a breadth in terms of the millennia that’s gone past and will come. You want to be remembered well, and to be remembered well, you’ve got to seek significance at least in our opinion.
Gary S:
Again, we haven’t talked about this beforehand, but as you’ve just said that and it says from your blog you wrote “Success is illusory and can be temporary.” So true significance. But someone who fits the bill of someone who had both success, grand success, but lived with significance is someone you know of very well. And that’s your great, great grandfather John Fairfax, the founder of the family media company. Right at the end of his life. What was he most remembered for? In your book right here, Crucible Leadership coming out on October 19th in your book you talk about the way that his employees, because of the way he treated them, how they were touched and moved by his death. And it wasn’t all of his grand, all the money he made and all the papers he acquired that they remembered. It was the way he treated them the way he treated people.
Warwick F:
It’s so true. Yeah. He died in like 1877. So yeah, Victorian era and his employees said “We have lost a kind and valued employer.” Okay. A kind and valued friend or something like that. It’s like, that’s not 1800s kind of talk. This isn’t the age of touchy feely. This is the age where you got a paycheck and you were happy to get a paycheck and you weren’t talking about corporate culture and all that kind of thing. It was just if you get a paycheck and can feed your family and kids and got a roof over your head, you considered yourself fortunate. Yeah, he lived his legacy. He was a person of great faith. His wife loved him dearly.
Warwick F:
His kids loved him, his employees. He was an elder at church. He built a successful business, Sydney Morning Herald, and then more than that. But he lived his legacy and as I think of his legacy, I haven’t exactly lived out the business side. Obviously as listeners would know, with the whole $2 billion takeover that didn’t work. But in terms of his faith legacy and how he treats people, you better believe that is animating and motivating for me that if I could get like 10% of how he lived his life, I would consider my life well lived because he’s as a businessman of faith, I feel like it’s almost the gold standard. It’s just awe inspiring about how he treated people and his sense of values. And I mean, there’s a lot of stories that we could go on, but he would pay people back when he didn’t have to. He was bankrupted by an unscrupulous lawyer for a story he wrote in a paper in England. Judge ruled in John Fairfax’s favor saying the story was accurate. The lawyer kept suing him and eventually bankrupted him.
Warwick F:
He goes back I don’t know, a couple decades later or something long time later, he repaid his creditors. As everybody knows, when you’re bankrupt, you don’t have to repay your creditors, you’re wiped a claim. But not only did he do that, he repaid this guy who had passed away, his widow for their court costs. I mean, who does stuff like that? That’s just to me almost nuts, but his sense of generosity and forgiveness was awe inspiring. So yeah. Great example of somebody that is living a life of significance at a level that almost seems like it’s impossible to reach, but it’s always good to have goals to aim for.
Gary S:
Absolutely. The fifth point is to serve others and serve a higher purpose. Tied a bit to the fourth point, is there anything additional you have that you kind of want to add to that?
Warwick F:
Yeah. I mean, one of the things I say in here, I got this from Bryan Price at Seton Hall and leads the Buccino Leadership Institute there, he was a U.S. Army and he said they have a motto which is mission first, people always. And so really, you want to accomplish the goal and obviously in the military, their mission, you don’t succeed. It’s a matter of lives and national security. But I think you can achieve the mission, but you can also serve other people. And if you don’t have a cohesive team, well you probably won’t achieve the mission. So it’s really we define significance as serving others and serving a higher purpose. So I’d say serving others I think is understandable. It’s not about you, it’s about other people, but serving a higher purpose, it could be related to your faith, some philosophical tradition, but what do you really think life’s about?
Warwick F:
And maybe it’s a faith, it’s a religion, it’s a philosophy, but whatever you think life’s about, then you want to serve that purpose. Maybe you think that the world is a place that needs to be preserved in terms of nature and the environment. And we need to have a planet that’s cleaner than the one that we grew up with. Whatever your higher purpose is, live that higher purpose today.
Gary S:
Absolutely. And that is again, so many of these points listener focus on this idea of how do you capture showing people kindness, dignity, and respect. How do you do that? There’s three or four points in a row here about the importance of significance. About the importance of those things that are not of pursuing those things that are not temporal. Pursuing those things that are not maybe headline grabbing. About pursuing those things that are investing in other people, defining a life of significance. And here’s this point that we just went through is serving others and serving a higher purpose. That is the key. If you do that, I would argue, it seems I don’t know how you can lead a life of significance and to go back to the words you used in your blog, and be a jerk to people, right?
Gary S:
I mean it’s like one will blot out the other. If you’re truly pursuing a life of significance and you’re keeping track of your values and you’re making sure you’re not engaging in values drift, I think you will end up in that life of significance. However, that does not mean we’re perfect all the time as you’ve said. And I was going to say that at least at the sixth point, sometimes you’re going to get it wrong. Sometimes your wires are going to get crossed and you’re going to be in a position where you’re going to need to apologize.
Warwick F:
Absolutely. One other thing just occurred to me on serving others, you often hear people say like, “Life’s tough right now. Competition is tough and we just need to work harder, cut some corners in the sense of I’m not treating people as well as I’d like to, but the stuff’s got to get done and I don’t have time to babysit people.” The point is, really getting back to the mission first people always don’t justify this just because times are tough. It’s COVID, the economy’s tanking. Life’s tough at home. All of which are real. Okay? Sometimes the home life can just derail us and that’s understandable. A divorce, life, tragic things happened, and it may be understandable but no matter what’s happening to you, it never justifies how you treat other people. Don’t use that as an excuse. It’s a cop-out. It’s understandable, but don’t justify whether it’s stuff happening at home or stuff happening above you, corporate goals, it does not justify demeaning people.
Warwick F:
It does not justify being nasty and unkind. Nothing ever justifies that. So quit using that as an excuse to why it’s okay to not serve others and treat them kindly. Which gets to the next point.
Gary S:
There’s a connective issue to the next point. Number six, apologize. I’d argue that’s a lost art in our culture to some degree.
Warwick F:
It is. We live in a culture whether it’s politics or business or the media entertainment double down, triple down, never apologize. Because, apologizing is a sign of weakness. Well wrong, apologizing is a sign of strength. It means you admit that you’re not perfect. You admit there are days when … I mean why is apologizing hard at times? Because we have this image of ourselves as this perfect good person. And so when you have to apologize, you have to admit maybe I’m not as nice and as good as I would like to think. Maybe I’m not living my values. Maybe I’m not perfect. And so when you have, if you have your self esteem wrapped up in your values, I mean I believe self-esteem it should be from a faith perspective wrapped up in the fact that we’re child of God or just by the fact that we’re human, we have innate sense of worth. But you’ve gotta be willing to say, you’re sorry.
Warwick F:
Here’s the sad fact is we all again blow it and make mistakes. I don’t care who you are because given a certain stress and given a certain set of circumstances, sometimes you might think it’s tailor made to set us off. Whatever you do, don’t do A, B, C, and D to me. If you do that, I might lose control and get angry or say an unkind word. We all have our trigger points. That’s going to happen, it’s inevitable. So when that happens, you’ve got to be willing to apologize, and I’m not perfect in this, but try not to do the sorry if. I’m sorry if. Especially if it comes across as well, you’re way too sensitive. I did nothing really wrong, but if you’re such a baby and are sensitive I’m sorry, if that hurt you. Hopefully if you are really a big boy or a big girl, it wouldn’t hurt you, but since you’re not, I’m sorry if. Okay.
Warwick F:
That may be what’s being received. So a full-throated unqualified apology, I’m sorry. And don’t just say, “I’m sorry.” I’m sorry for what? I’m sorry because I did A, B and C. That’s the ideal, no ifs, and be specific.
Gary S:
And to add to that, please forgive me. Right? I mean that is important to say. I’m sorry and then ask of that person, please forgive me. That is again, another act of relational humility as you’re doing that, that helps. It’s hard to do what I call a Janet Jackson apology, right? When she had her wardrobe malfunction at the Super Bowl, she said, “I’m sorry if anyone was offended.” She didn’t say, “I’m sorry I did what I did.” And that’s what she should’ve done. It’s hard to do the if apologies, if you say “Please forgive me.” When you say that it is, it’s a very humbling thing. It’s a very humbling position to put you in and you will find over and over and over again, overwhelmingly people will indeed forgive you.
Warwick F:
Yeah. It’s almost a lost art. You’re not always going to live your values, but if you’re somebody that tries to live their values and you apologize back to Gary’s metaphor of running into a burning building. You will run into a lot of burning buildings for a boss that tries to live their values, doesn’t always succeed, but when they mess up, they apologize. You’ll be like, “Sign me up. Okay? I want to work for this guy. I want to work for this woman.” So that will breed tremendous loyalty because sadly it’s so rare.
Gary S:
Right. And the connection here we go to number seven, it’s you do that and it builds great personal capital, but it can also enhance financial capital. Your point seven, treating people with kindness, dignity, and respect can enhance success. You asked the question, how can that be? And then unpack it in the blog. How can that be Warwick?
Warwick F:
Think about it, who do you want to work for? An unkind gruff take no prisoners kind of boss that will fire you in a millisecond if he can find some person that’s better than you. Could care less about you as a person, never ask about your family, about your parents. It’s all business, all work and never gives you any praise, and at the least smallest mistake, you’ve got 99 things right, you do one thing wrong and they just chew you out. People are going to leave that person. They’re going to especially those I say the best and the brightest, the people that have the most options, they’ll leave. And so yeah, you want to work for an organization whose mission you care about. You want to feel like it’s being well run and financially stable. All of those I think are a given with most employees with most team members, but a lot of things you want to work for.
Warwick F:
You want to work for a person, a vision that’s helpful, but you ask people, they want to work for somebody they respect, they admire. And a big part of respecting and admiring somebody is how they’re living their values. Are they treating people kindly? Do they listen? If your CEO happens to walk into your cubicle and just says, “Hey, how’s it going? How’s the family?” If they remember your name and ask just some personal thing, you’re like how in the world can they know who I am all the way down here in the organization? It matters a huge amount. And so those kinds of leaders, whether it’s your boss or several layers above you, that creates a culture where it’s you model for those around you how people should be treated and then others start doing that.
Warwick F:
I mean, it’s probably not a perfect analogy. I think in tennis two of the top tennis players, Rafael Nadal and Roger Federer, they always have the sense of dignity and respect for people. And you can see that affects not everybody in tennis, but there’s this culture that it tends to influence. It’s like okay, if I want to be great like especially those two. And I think probably more than that, part of that’s not just being a good tennis player, but how I treat people. Am I gracious in defeat? So yeah, that kind of thing can make an enormous difference to the bottom line and to your ability to attract good people. There’s no secrets in life. I mean, my kids from their 30 to 20s, they go on sites like Glassdoor in which basically is a website that evaluates most companies in this country and elsewhere.
Warwick F:
And it’s like, okay, so how’s the organization? How are people treated? They have rating scales. Do you want to be on Glassdoor as the company that’s like, they chew people out, they treat people horrendously, run, leave. Don’t even think about applying to this place. Information’s out there. Don’t think that you that can fool people it’s out there. So you want to be successful. You don’t want to be one of those companies to be blunt that it gets a horrendous Glassdoor rating. What’s that going to do for you? You want a good Glassdoor rating if you want to get good people. So treat people with kindness, dignity, and respect. It makes not just a business, it makes moral sense. It makes business sense. Just do it.
Gary S:
Well just do it is in addition to being a slogan of a very famous company, is also what the captain has done now with the, fasten seatbelt sign and the plane is coming down for a landing. Before we get to the landing, I want to give you a chance to kind of sum up Warwick. But I want to add one thing to our discussion that I found from that Harvard Business Review article. As we talk about listener, the importance of treating people with dignity and respect and kindness. This just leapt out at me in this business article in HBR that they found in research, the Harvard Business Review found this, giving compliments can make us even happier than receiving them. That is the if for no other reason of the things that we’ve talked about here, if personal happiness and enjoying your work and having great relationships. If that’s important to you, giving compliments, being kind, those kinds of things can make us even happier research shows, than receiving such things ourselves.
Gary S:
That to me is a pretty big point. So where do you want to leave our listeners today Warwick before we go?
Warwick F:
Yeah, I mean, I just want to touch on two final points. One that you just mentioned. It’s so true. One of my highest values is encouraging. I have an aphorism if you will, if you see something, say something if it’s positive. And so I’ve been on a couple of non-profit boards and if I see somebody doing a good job, I’ll say, “Thank you so much for doing X.” And I’ll be specific about why I think that was so wonderful. And yeah I don’t do it to make me feel good, but it does. When you’re living your values, you maybe begin to have a bit more respect for yourself. You say, “You know what, today was a good day. Maybe yesterday I blew it. But today I actually said something nice. I did something nice for somebody.”
Warwick F:
It does make you feel better about yourself. We’re human. We want to respect ourselves. We know when we’ve messed up. So it does. And kind of one final thing is that if you want to treat people with kindness, dignity, and respect, part of it, and we haven’t touched on it much and we don’t have time to, but I’ll just briefly mention it. You got to do some self-care. And so whether it’s exercise, running, whatever it is, or walk in nature, getting in touch with your spiritual values, prayer, whatever it is. Maybe a hobby, painting, a creative thing, whatever it takes, you want to be able to do some self care so that when you turn up at work, you can be your best self.
Warwick F:
So that is some of that stuff begins at home is take care of the relationships you value, do some of that internal weeding and self care, so that it’s easier for yourself to show off the kindness, dignity, and respect. And so apologizing is good. What’s better is minimizing the number of times you have to apologize because you’re actually living more in line with your values. And so apologizing is important, but ideally, it would be nice if you didn’t have to quite so much. You don’t want to have to say “Well, I’m good at apologizing and my family and coworkers have forgiven me 20 times today.” That’s asking a little bit too much grace, that many mistakes in one day with one person.
Warwick F:
So yeah, it’s time to live your values, live your values today. You want to be a great leader, show people kindness, dignity, and respect, live what you believe today, it will make you feel better about yourself. And you’ll actually do better at work too. So it’s a win-win.
Gary S:
Bingo. Four point landing planes on the tarmac. Bravo. Well done. We’re going to wrap up today listener with as Warwick does in all of his blogs, he leaves the reader and I’ll leave you the listener with three points of reflection on everything that we talked about here today. Point one, how well are you treating the people around you, including your friends and family. We’ve talked about this a lot in a business context, but let’s move it out of the business context as well. How well are you treating the people around you including friends and family? That’s sort of reflection number one. Reflection number two, how well do others around you think you are treating them? That’s where the rubber can meet the road, right? You may think you’re doing X, Y, and Z, and you may be doing Q, L and P, reconcile those things by reaching out, talking to other, doing either in a professional context, a 360 evaluation or a 360 kind of assessment with friends and family.
Gary S:
And then the third point of reflection is what one thing will you do this week to treat those around you with kindness, dignity, and respect? You probably, we hope you got some ideas from our conversation today. If you didn’t write them down, if they’re not sticking in your head, go back, listen to the episode again and find one thing you can do today. You can do right now. Press pause on this podcast right now and go do that thing today. Because that, as we said at the outset, what we try to do at Crucible Leadership, our goal, our mission, our vision is to give you hope and healing to move beyond your crucibles and learning the lessons from your crucibles. Applying them as you go to lead a life of significance is the way that you do that.
Gary S:
So, listener until the next time we are together, please remember that your crucible experiences are indeed difficult. We know that. Warwick knows that, he’s talked many times about his crucible experiences. But, as he’s discovered and as our guests on the show have discovered week after week, after week, we’ve brought their stories to you. Your crucible is not the end of your story. In fact, if you learn the lessons of that crucible, if you apply those lessons, if you do things like we’re talking about today and treat people with dignity, kindness, and respect, it can in fact be your crucible experience. It can in fact be a rewarding time in your life. It can be not the end of your story, but the beginning of a new chapter of your story that can be the best chapter of your story. Because at the end of that chapter, the final period on the final sentence, on the final page of that chapter is one that leads you to, that brings you to a life of significance.
Are you tolerating something in your life that is leading to chaos and crisis … and causing or at least giving oxygen to the crucibles you’re facing? It could be something you’re thinking that’s tripping you up … or something someone else is doing that’s holding you back. Discover how to master your mindset from Gina L. Osborn, an Army veteran and former FBI special agent who knows firsthand that crises can be managed and chaos can be controlled even though change is inevitable. From establishing and living from your core values to creating boundaries, from calling for backup when you need it and avoiding those vision-killing tolerations … she offers practical action steps to help you chart your unique path to a life of significance.
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👉 Take the free Trials-to-Triumphs Self-Assessment to discover where you are on your journey of moving beyond your crucible and how to chart your personal course to a life of significance: https://beyondthecrucible.com/assessment/
Transcript
Warwick F:
Welcome to Beyond the Crucible. I’m Warwick Fairfax, the founder of Crucible Leadership.
Gina O:
We can choose to live in chaos or we can choose not to. And really what I believe is the chaos that we bring into our lives is based on what we tolerate in our lives and whether that’s relationships with our kids, with our workplaces, at home, really, if you think about, okay, even just as easy as the boxes in the garage that’s making me crazy. Every time I pull into the garage, I see those boxes and it’s weighing me down. So one toleration really isn’t that big of a deal, but when you layer these tolerations from work and home and neighbors and this and that and children and spouses, that’s when we start to become overwhelmed. So if we start with eliminating those tolerations, we’re going to have a lot more space to work with what we’re dealing with then, and keep chaos from turning into crisis.
Gary S:
So what are you tolerating in your life that may be leading to chaos and crisis and causing or at least giving oxygen to the crucibles you’re facing? It could be something you’re thinking that’s tripping you off or something someone else’s doing that’s holding you back. Hi, I’m Gary Schneeberger, cohost of the show and the Communications Director for Crucible Leadership. This week, Warwick and I talk with Gina L. Osborn, an army veteran and former FBI special agent who knows firsthand that crises can be managed and chaos can be controlled even though change is inevitable. From establishing and living from your core values to creating boundaries, from calling for backup when you need it and avoiding those vision killing tolerations, she offers practical action steps to help you chart your unique path to a life of significance.
Warwick F:
Well, Gina, thanks so much for being here. Really appreciate it. I just love what you do with helping folks, business leaders, executives navigate chaos, crisis and change. I feel like we live in the world that’s increasingly chaotic and increasingly uncertain and changing. And maybe I have a feeling things aren’t going to get more certain, they may get less certain, probably not more certain. So the need for what you do, I don’t know if it’s fortunately or unfortunately, depending on how you look at it is going to increase. So what can we do, but you’re here to help folks navigate through the chaos and uncertainty. So I love that.
Warwick F:
So before we get to some of what you do, you’ve had an amazing career in US Army Counterintelligence, the FBI, but I’d love to just start with a bit of the origin story of Gina Osborn of how you grew up. And just you had some challenges and a little bit of chaos yourself growing up, so just talk about some of that to the backstory of Gina.
Gina O:
I did. Well, I grew up in Orange County, California. And I always wanted to write, and I was very interested in being this international woman of intrigue. I wanted to go out and I wanted to be a spy. When I was in high school, I was fascinated with the CIA and the KGB and the Cold Car, everything that was going on there. And so in my second year of college, I sat down in the library of my college and a young man came up to me and started telling me about the Army’s Counterintelligence program where not only could I get this great experience, but I could go off and be a spy. And so I said, “Okay, that’s great.” And I could also get my four year degree.
Gina O:
And so the next day I went down and I enlisted. And about six months later, I was in Europe chasing spies. And it was really a great thing for me. I was always a dreamer. I grew up in a single parent alcoholic household. And so I really understood how to live in chaos and how to survive in chaos. So really going out into the uncertainty of the Counterintelligence world that really helped me out quite a bit.
Warwick F:
That’s amazing. And I have a feeling, often the seeds of gifting can emerge in challenging, chaotic situations. So I think you mentioned having a challenging upbringing and maybe an alcoholic. From what I understand, there’s a whole level of uncertainty, because who people are can be different. If they’re drinking, it’s one person, if they’re not. So what are they going to be like today? There’s a lot of uncertainty. What was your experience? Well, how would you describe maybe the chaos or the uncertainty as you grew up? How would you describe that?
Gina O:
I just remember riding my bike home from school, riding down the street and just wondering what was going to be waiting for me on the other side of the door. Sometimes it was okay. Other times it was pandemonium. So yeah, I think that really taught me how to be calm in the middle of a war zone. It also taught me how to be a chameleon, and that really helped me in my investigative life and working undercover in the Army, because I learned how to act and how to be in order to maintain some calm out of the chaos.
Warwick F:
It’s interesting. Sometimes when people go through a family where there’s uncertainty and alcoholism, it can I don’t know about destroy, but it can devastate kids. You can somehow think, and I’m not a psychologist, it’s my fault, how could it be your fault, but somehow it’s seems, and you obviously understand this better than I do, but you didn’t choose the sense of this is going to destroy me or it’s my fault. How did you choose a path of resilience and strength, because I have a feeling, not everybody chooses your path. What helped you lead you to where you are and choosing a different path? And some do, perhaps maybe that’s the wrong way to put it, but you know what I’m getting at.
Gina O:
Sure. Well, I think with me, I had a choice between being ordinary and extraordinary. And being ordinary was really something that did not sit well with me. So being extraordinary was really my only option. And I didn’t want to live and die in the scenario that I spent my teenage years in. And I wound up never drinking, never doing drugs. And that definitely helped me get into the FBI for sure. But really I think we all have choices to make and we don’t have to get into the cycle of what we grew up in. We can veer off the path and do something that’s going to be better for us. And that’s something that I chose.
Gary S:
And that’s an interesting way of expressing it, because a lot of folks who grow up in an environment like you’ve described, they’re just hoping for ordinary. Their life is anything but ordinary in a bad way. You had the courage, the vision, the hope, whatever it was, to aim beyond ordinary, to go for extraordinary. What do you think it was about your constitution that gave you that vision for that next step, that next rung?
Gina O:
Well, Gary, I was a big dreamer. And you have a choice between getting involved in all of the chaos or just dreaming about other things. And I dreamed of going to foreign countries. And I read books that took me far away. And really, again, looking for the extraordinary, looking for something that’s greater than just who I am, being part of something bigger than myself. And when I went down to the army recruiter, I had no idea that it was really going to change the path. And I was afraid to leave, because I didn’t know what was going to happen to my parent and whether or not they were going to survive me not being there, being part of the whole scenario. But that was the best thing that I could have done probably for both of us. And I was very fortunate that my alcoholic parent wound up stopping, they stopped drinking and have been sober for over 30 years. So I think it worked out for all of us.
Warwick F:
That’s awesome. So you’re in college and you’re thinking about even as you were growing up, sort of being a spy, if you will, or just it was in your mind, but it’s not like you necessarily go to say, “Hey, excuse me, I want to be a spy.” It sounds like more often than not that you’re chosen. How did that initial discussion happen? Because I know it’s a bit of a dance, but how did that happen that they found you, if you will?
Gina O:
I wanted to work for the CIA. And like I said, in my second year of college, I don’t know who this individual was, I don’t know where he came from, I had never seen him before, but he contacted me in that library and started and planted the seed. And it definitely worked.
Gary S:
That’s how secret agents work. They hangout in libraries and they find people who are reading books about that stuff.
Warwick F:
Do you ever think to yourself, “Okay, what is it about me that would make somebody approach me? What is it about me that said, boy, this person is spy material?”
Gina O:
Or he was just trying to pick me up, we don’t know.
Warwick F:
Did he ever ask you for a date?
Gina O:
He did not. He never asked me for my phone number. It was like an angel coming down, because I think of how would my life have not changed had that not happened? I don’t know. It definitely put me on a whole another path and that’s why I’m a big believer and I tell people to really listen when something, opportunity comes knocking, because you definitely want to be able to take advantage of it when you can. And I did, and it completely changed my life.
Warwick F:
And I think there’s some flexibility there that you were thinking maybe CIA, but you probably, at that point, didn’t think about, well, there’s Army and there’s Army Counterintelligence. You might not have even known about it in college. So it wouldn’t have been like, well, Army, no, I’m thinking CIA. At a college, you’re not seeing that as the same, but somehow. So, okay, this person approached you and then the next step was what you said, “Okay, well, let me check this out.” What was the next step for you that led you to that army recruiting office?
Gina O:
That was the next day. I just went down and I put on my black and white polka dotted dress and my fuchsia hat, because it was the 80s and went into that army recruiting office. And they thought I was nuts. And I took the test and I went off the charts on the test and they said, “Okay, you can qualify for this counterintelligence bit, if this is what you want to do.” And I said yes. And eight months later I was eating dirt at Fort Jackson, South Carolina in basic training. And that was the beginning of it.
Warwick F:
Wow. Sure. I don’t know quite what lessons there are, maybe be yourself. I don’t know quite what the lesson there is, but that is so amazing. So talk about that period, because that was… I think, you were in the army for six years, something like that and in part during the Cold War era. So talk about those years where you had this dream of espionage and you were doing that. So talk about those years, because not everybody comes right out of college and is doing what they’d grew up dreaming about. That doesn’t often happen.
Gina O:
Right. And I ended up only two years of college. I enlisted in the Army.
Warwick F:
Right.
Gina O:
Yes, it was. So my first assignment was in Belgium and I was at an air base outside of the Supreme Headquarters Allied Powers Europe, and I was responsible for the United States mission to NATO. And it was just a great, amazing experience working with all of these different nations that were coming together at this headquarters. And then my last three and a half years was when I was actually assigned to a team that investigated the highest profile espionage cases in the European Theater. And we were on the road probably about 10 months out of the year, undercover, doing a variety of different things. And that was the dream come true. And fortunately, I had to get my degree, because my dream was to work for the CIA. And so at midnight I’d be there in a car with my little blue suitcase writing out my term papers, trying to get my degree and I wound up getting it. And I was very fortunate with that. And I didn’t go with the CIA. I wound up with the FBI.
Warwick F:
That’s serious commitment to be espionage by day and studying by night. And clearly you were determined, you were making choices, I want to make a difference. What about this field, obviously, you were attracted to, but what made you think, I want to do this, this is important, this is what I want to spend my life doing in some sense?
Gina O:
I just being of service really I get a lot of gratification from serving my country. I’m a patriot. I really enjoyed being in the military. I love the camaraderie that came with that and that followed me into the FBI with all of these amazing people. And I wanted really to have adventures that I can write about. That was another thing that I always wanted to do was write. So just going out and getting experiences that was something that I really wanted to do. And it’s interesting. When I went into the FBI, I thought I would be going anywhere USA, because they don’t tell us before we get to the academy. And I wound up coming home. My first arrest was across the street from my high school. So I was very, very fortunate to be able to come back home and represent the FBI in my hometown.
Gary S:
And they didn’t have you go to the library and try to recruit?
Gina O:
I never had to do that.
Gary S:
Awesome.
Warwick F:
It was a different process.
Gina O:
Exactly.
Warwick F:
Yeah. Obviously, you mentioned service. What you were doing was saving lives, protecting our country. Obviously what you were doing was important and you felt like this isn’t just a job, it’s a mission that you feel called to do that was important. It’s not just making widgets or something. Nothing wrong with that, but you felt like this was a higher calling.
Gina O:
Definitely.
Warwick F:
There was a higher purpose in you. To me, when we talk about a life of significance, it’s using the gifts that you’ve been given for a higher purpose to serve others; you were a higher purpose, protect your country and serving others, protecting others. Your job does save lives in counter espionage, obviously. So you’re doing that for six years and had incredible experiences. And the dream was the CIA. So how did the FBI happen and not the CIA? So talk about that, because it’s still part of the mission, but it’s not quite the original high school college game plan. So talk about that whole shift.
Gina O:
Well, after the six years of doing double duty, getting my degree and getting all that experience with the military, I put in for the CIA and it was a time where the government was downsizing and I didn’t get in. So that was devastating, because I had spent all of that time with that dream in mind and I didn’t get it. So I had to sit back and I had to think about it and I had to get off my pity pot and said, “Okay, if this isn’t going to happen, then we need to find something else that’s going to really hit on all of those things that I want to do.” And I applied for the FBI and I stepped through a four year hiring freeze and I wound up getting in, in 1996.
Warwick F:
So did you have to wait to get in, because of the hiring freeze?
Gina O:
I did. So it was a hiring freeze plus another year and a half that it took for them to process me to get through all the hoops that it takes to get into the FBI. So yeah.
Warwick F:
Wow. So you had to keep yourself employed while that was happening. So that must’ve been frustrating. Did you look back and say, “I have had six years as a Counterintelligence special agent, why wouldn’t the CIA want me? I’m as qualified as anybody, qualified, more qualified than many. You probably knew friends, colleagues, and it’s like that person got in seriously and not me? I don’t know. Are they the son or daughter of the director? What’s going on here?”
Gina O:
Well, and that’s where you have to, like I said, get off the pity pot and realize that, okay… I always knew that I would be participating in something bigger than myself. I always had that belief and I had that dream. And I just had to believe that, “Okay, if the CIA isn’t where I’m supposed to be, there’s going to be something much better coming down the pike.” So sometimes when we don’t get what we want, that’s actually a gift we have to wait, because there might be something even better coming down the road. And for me, the FBI in my experience there, was just absolutely amazing. Having the opportunity to represent my agency in my hometown, I have been able to travel the world, I was able to spend time at headquarters and just work with and lead such amazing people. So yeah, it was much better I think, than what I thought was going to be my dream.
Warwick F:
So it’s funny how, again, important lesson. Sometimes we have a dream and it was still intelligence. It was just probably domestic, obviously FBI. So sometimes we have a particular idea of what that dream will be, but whether you think of it as the universe, God, some force somewhere, sometimes, I don’t know, maybe there is a power or source that knows better than we do. Or I don’t know, sometimes maybe it’s idealistic to think if things work out for the best, but do you look back and say, “You know what? Maybe I wouldn’t have chosen this path, but I’m grateful for 22 years in the FBI and it worked out.” I don’t know whether it’s for the best, but you were gratified by that experience. You didn’t feel like, “Oh boy, I lost out.” You felt fulfilled that this was worthwhile, those 22 years. Correct?
Gina O:
Right. Absolutely. And it was better than the CIA ever would have been. I had already lived outside of the country for six years and so really having the opportunity to be home, like I said. And I don’t know, it was really, really great plus I didn’t work intelligence for long. I wound up going onto work Asian organized crime and Counter-Terrorism. And then I ended up for the last 11 years working cyber. So the FBI definitely took me on a ride I never expected, but it was the best thing that ever could’ve happened.
Warwick F:
Wow, that’s amazing. So now you’re in Southern California at the moment. Is that where you worked for most of the years you’re with the FBI in that area?
Gina O:
Yes. So I was assigned to the Los Angeles Field Office for the entire 22 years. And I did 18 months during that time at FBI Headquarters in order to be able to promote into the executive ranks.
Warwick F:
So you can serve the country, but yet being near family too?
Gina O:
Mm-hmm (affirmative).
Warwick F:
Not everybody gets to do that.
Gina O:
All three of my roommates wound up going to New York and I got to go home. So I was very fortunate. But again, that’s where you have to just believe and listen to your gut. And even though it was devastating when I didn’t make it into the CIA, I just had to really just believe that there is a path for me, there is a place for me and long as you believe it and you can envision it, you can make it happen.
Warwick F:
And so as you look back on your 22 years in the FBI, and obviously you had a lot of amazing things you were working on, were there some lessons that you learnt as your take away, “Boy, I’m so grateful for this experience because…” What were some of those for you personally, anyway, those key takeaways that it meant so much to you?
Gina O:
When I look back on my career, what I find most gratifying, it’s not the arrests that I made. Although, I appreciate that experience. It’s not the experiences of working on task forces. Really what I am most grateful for and what I am most proud of is developing the leaders that came up behind me when I became an executive, and really teaching them the things that I knew, watching them, allowing them to make mistakes as a leader. And you don’t really get that opportunity very often, but it’s just so important for people to have that sense of security that if they make a mistake, it’s okay because that’s how we succeed is by making mistakes. So I think looking back, the people were phenomenal and still continue to be phenomenal, but I would say just having that opportunity to be a leader and develop leaders coming up behind me was really what was my legacy.
Warwick F:
And that’s so important, because often our image anyway in government, in general, is bureaucracy, play it safe, don’t make mistakes, ask for a bigger budget each year, because you use it or lose it, all of these things that people in the private sector have a view of government. But in the work that you do in the FBI, you’re always going to make mistakes. Obviously you want to limit the consequences of those mistakes. I get that. You can’t make major mistake after major mistake. There are consequences there too, but if you play it so safe, I would’ve thought ultimately lives could be in the balance. I have a hunch that there’s something about X avenue of inquiry that my gut tells me based on, I don’t know, whatever it was at the time, 10 years of experience, an informed gut instinct, put it that way. I really need to investigate this.
Warwick F:
Gina, there’s something about this that smells funny. I want to spend a week or two or whatever. I’m sure you’ve had those conversations often and it may turn out, gee, I spent two weeks and nothing came up. Well, you could say, well, you just wasted two weeks of my budget. Well, what are you thinking? You probably had a lot of those conversations, I’m guessing.
Gina O:
Well, no. When I talk about mistakes, I’m talking more of leadership mistakes. So my parameters were as long as no taxpayers’ money was spent or wasted and as long as no lives were in jeopardy at all. But it’s important for leaders to be able to make decisions and feel confident in their decisions. Even though I had a lot more experience and I saw, “Hey, this is a rabbit hole, we may not want to go down,” sometimes you have to let your leaders make these type of mistakes, minor mistakes, just to be able to learn those lessons, because I think the greatest lessons that have so much impact on us are the ones where we did make the mistakes. Those who don’t want to make mistakes, I believe, that is fear based. If you create an environment where you’re afraid to make mistakes and none of your people are allowed to make mistakes, because it’s going to reflect negatively on you, that’s not the type of environment with high morale and high productivity. So that’s something-
Warwick F:
If you’re trying micromanage your employees, because I know best, which you probably did after 10, 15 years of experience, wherever you were at the time, but if they don’t learn, they don’t grow.
Gina O:
Exactly.
Warwick F:
And eventually you won’t be there to hold their hand forever. There’ll be new managers, maybe they’ll be in your position 10, 20 years down the track. If they’re being afraid to fail, then how are they going to help their leaders?
Gina O:
Exactly.
Warwick F:
So you can’t give them 1,000 page rule book and saying, “Okay, follow all this, and before you even think of thinking, ask me first,” right?
Gina O:
And so when you do that, you take all the creativity away from these people. And I worked with cyber people who are wildly creative. And if you micromanage in that environment, and that environment is extended out to the new generation that is coming up, because they don’t want to be told what to do either, you take a lot of creativity away when you say, “Okay, go ahead and do that, but do it this way,” as opposed to, “Okay, go ahead and do that,” and if they have a way to do it that is just as good as your way, let them do it their way. Why impose the old way or the routine way of doing it? Why not let them have more creativity, because when they feel like they own the project, they’re going to want to come to work every day and the morale is going to be higher.
Gary S:
I sense that we’re about to turn a corner in a little bit and get into what you’re doing today. But I want to make sure listeners caught the import of the last five minutes of this conversation, Gina. And that is this, you said, and then you talked in telling three different stories about it. You said that as you look back at your career in the FBI, and there’s all kinds of things that happened there that you accomplished, that your team’s accomplished, that you can’t even tell us, right? True things that preserved liberty and saved lives and remove bad people, lots of stuff there. But you said the most rewarding part for you in that experience was leading your team.
Gary S:
And that is something folks who are listening, likely not in the FBI, maybe you manage a shoe store, maybe you are an entrepreneur who has a small team under you, but it’s that leadership of your team, regardless of where you’re doing it, whether it’s the global stage of espionage or it’s the local neighborhood soda shop. Those are the things that are important. And we have to remember, I think, the name of the brand that we’re representing right is Crucible Leadership. And that’s what we want to do. We want to convey leadership principles and this idea of, regardless of what you’re doing as a leader, pour into your team, because that’s where the gratification is going to come and that’s where the growth in those who are supporting you is going to come and they’re going to be able to support others down the road.
Gina O:
Absolutely. And I always surrounded myself with great teams. That was always throughout my entire career, being surrounded by great teams and choosing your teams wisely. That’s very, very important.
Warwick F:
Such a good point. So I want to talk a bit about you ended up leaving the FBI and starting your own business. I’d say work with business leaders, organization leaders, navigate chaos, crisis and change. You’ve got this great piece you put out, seven key ways to eliminate chaos from your business and your life. So talk about that decision to leave the FBI and go in a different arena, because after six years in the Army, 22 years in the FBI, that was a huge decision. So talk about that transition.
Gina O:
Sure. Yes. Well, I was eligible to retire and I had been for a couple of years. And really what I wanted to do was my childhood dream of writing. And so I’ve been writing and I’ve been writing television shows. I am working on a book, I’m working on a variety of different things, but writing and telling stories is what I really, really wanted to do. So I’ve got two different podcasts. One is a True Crime Podcast called Behind The Crime Scene. The other is called Lead Like a Lady where I interview remarkable women who have made it to the top in male dominated fields. So really I just am pursuing the other dream that I had when I was a child and going after being a storyteller and a writer and helping people along the way with my executive coaching.
Warwick F:
Boy, that is awesome. A lot of different things. So when you’re writing is one of the things like writing novels, like spy espionage novels, is that one of the strands you’re thinking of or?
Gina O:
So it’s more on the television route. And all of the shows that I am pitching are strong female leads and in law enforcement. So I’m taking the experiences that I earned over the last 28 years and I’m putting them into practice.
Warwick F:
Okay. Yeah. I love reading all those things and shows. I’m reminded of one you’re probably aware of, was it Covert Affairs. You ever saw that show? It also had a very strong female lead. Now, I’ll probalby botch this, I want to say, Piper Perabo, maybe she was the lead…
Gary S:
Wow, good job Warwick.
Gina O:
Yeah.
Warwick F:
And she didn’t fit the mold that was convince people I can do this, even though somehow she wasn’t out of the CIA recruiting manual. I don’t want to get the whole storyline. Which is great, because you want young leaders, young women leaders to say, “Hey, this could be me in espionage or just in general.” Is that would be a fair statement of part of your mission or what you feel called to at least in part?
Gina O:
Well, just empowering. I really enjoy empowering women. And I’ve worked a lot with female executives and mostly who are the only women in the room, because I was the only woman in the room so often, being a woman in law enforcement and dating back into the 80s. So yes, just taking the experiences that I have. And the reason why I chose chaos, crisis and change is just because I was presented with that, on a routine basis in law enforcement and learning how to eliminate chaos from our lives. And that’s what my eBook is about, because that’s a choice.
Gina O:
We can choose to live in chaos or we can choose not to. And really what I believe is the chaos that we bring into our lives is based on what we tolerate in our lives. And whether that’s relationships, whether that’s whatever, with our kids, with our workplaces at home, really, if you think about, okay, even just as easy as the boxes in the garage that’s making me crazy. Every time I pull into the garage, I see those boxes and it’s weighing me down. So one toleration really isn’t that big of a deal, but when you layer these tolerations from work and home and neighbors and this and that and children and spouses, that’s when we start to become overwhelmed. So if we start with eliminating those tolerations, we’re going to have a lot more space to work with what we’re dealing with then, and keep chaos from turning into crisis.
Warwick F:
Boy, it’s true. Clutter, whether it’s of your mind or home or office or tasks, it can overwhelm you and stop you thinking clearly. So it makes so much sense. So as I’m looking at the list of the things you have in the eBook you mentioned, it’s interesting the first one you mentioned is establishing core values. You talk about commit to those values daily. Talk about why that’s a good place to start in terms of eliminating chaos and creating clarity. Why is establishing core values so important?
Gina O:
Well, really knowing who you are and what type of life you want to live, that’s where we start. And then we think about priorities past that. What are the priorities right now? Because everything can’t be a priority, especially when we’re trying to eliminate the chaos from our lives. So knowing who we are and what we expect from people and setting boundaries around ourselves and teaching people how to treat us, to eliminate this conflict and chaos that’s coming at us maybe on a daily basis, that’s why it’s so important. And those are other parts in the eBook that I talk about is being able to create those boundaries and eliminating those tolerations and teaching people how we want to be treated.
Warwick F:
It’s like how do you create those boundaries and tolerations if you don’t know who you are and what your core values are.
Gina O:
Exactly.
Warwick F:
You have no way of doing that. I imagine maybe it’s not as bad as it used to be in 60s, 70s, 80s, for young women leaders. Although I’m sure it’s a bit like when we talk about racial diversity, there’s a spectrum, there’s may have been an improvement, but there’s probably a fair ways to go, I’m guessing, or at least somewhat.
Gina O:
When I entered the FBI in 1996, 14% of the agents were women. And when I left in 2018, it had only risen to 20% of the agent population were women. So it really didn’t go up all of much.
Warwick F:
That’s staggering. It’s not like objectively physical strength is so vital. Therefore, you can’t have 50, 50, I’m guessing. The number one attribute to be a good FBI agent isn’t… I’m just trying to think of some objective reason, isn’t physical strength. There’s a lot more to just… What I’m saying is there’s no real objective reason for why it should be 14 or 20%.
Gina O:
Right. Well, I think a lot of it is the average age going through the FBI Academy is 31 years old. And because it’s a second career, that’s why it’s the premier law enforcement agency in the world, because they hire the best of the best, the cream of the crop. And when I went through only 1% of all of the candidates, the applicants were actually getting into a seat at the Academy. So yes. And really I thought the FBI had hired me, because I was a woman number one and because I had all this great Counterintelligence experience, but I only worked Counterintelligence for about 15 minutes in the FBI.
Gina O:
And as I look back, what they hired me for was my problem solving skills, my ability to create relationships, my ability to network and solve problems. So really they’re looking at a person as a whole, whether you’re a zookeeper or a doctor or a lawyer, an accountant or a military person. The FBI is looking for somebody who has those things, because when 9/11 happened, the majority of us were working criminal. We weren’t working terrorism. So we had to make the shift and learn to become terrorism experts within the FBI more so than they already had. So that’s the type of people that the FBI was looking for.
Warwick F:
Absolutely. So just before we move on from core values, I would assume you want to teach young leaders, young women leaders to be in organizations that fit who you are, that respect your values, where there’s a fit. Maybe that’s obvious, but does that make some degree of sense?
Gina O:
I think it’s important for you to like where you’re working and being in a place where you’re appreciated. But I think a lot of time we are our own worst enemies when it comes to self sabotage. And as women, sometimes we feel that we have to be completely or overqualified for a job before we’ll even put in for a job. Whereas men are more likely to put in for jobs where they’re not qualified and they’ll get those jobs. So really, I think we, as women working in male dominated fields take on, well, we have to be perfect and we have to be qualified and we have to do this and we have to do that, when really these are the things that we’re putting on ourselves.
Warwick F:
You’re creating your own barriers and boundaries. I’ve read articles and studies saying that women are far less likely to ask for a raise than a man is, well, I don’t know if I deserve it kind of thing. A man will be like, “My boss may say no, but I’ve got a family to support and I think I’m worth it. And what the heck, let’s see what happens,” right?
Gina O:
Yes. And that’s why we shouldn’t allow the rules that we put on ourselves to remain. And that’s what I do when I’m working with female executives is to remove those obstacles. I have a six week executive bootcamp and it’s not for the faint of heart, let me just say. Whether you’re a man or a woman, you really need to be ready to change, because what we do is we take that obstacle that has been standing in our way for most of our lives and we remove it, but the people have to be committed to wanting to do that in order for us to be successful in this program, because I’ve been through bootcamp and I can make an experience where it feels like bootcamp, but I’m very supportive and I want to make sure that my clients get what it is that they’ve fought so hard for.
Gina O:
But removing those obstacles is so important, because if you think about the obstacles that are in your way, ask yourself, how many of these obstacles are self imposed and how many of these are actual obstacles? And if it’s through negative talk or it’s because we have this perception of some sort, I would say question it. And if it’s not real or it’s not tangible, if it’s not something that’s truly holding you back, then get through that wall. Go around it, go under it, go over it, but get through the wall.
Warwick F:
I think that I just want to just camp on this a little bit, because we talk a lot in Crucible Leadership about being authentic and whether it’s women or men. Sometimes we feel like we’ve got to be a certain person to fit within the organization. You can be who you are authentically and still be successful rather than, “Oh, what do they want me to be?” So probably not a terrific example, but I love sports as much as the next guy, but I also like history and music, and that’s not the typically let’s hang out in the pub or the bar and swap interesting history anecdotes. It’s just not the typical thing that you do necessarily from a male perspective. But it’s like, “Well, okay, I like sports, but there’s a lot of other things in life I enjoy too.” I wouldn’t say I’m an artist, but I grew up in a family that loved art and music.
Warwick F:
There’s rather than thinking, oh wow, that’s not going to go over well in this environment. My impression is FBI agents don’t sit around talking about, gee, what’s your favorite classical music composer or something. Maybe they do, but rather than saying, “Gosh, I like classical music, therefore, I better not tell anybody, because I’ll just get razzed.” It’s like silly stuff, just be yourself, whatever it is you enjoy. Does that make sense? Stop being so afraid of what everybody else thinks you should be.
Gina O:
And that’s where we as leaders, we lose our authenticity by taking on the traits of others because we want to fit in. I learned that from the very beginning, because I was trying to, being in the Army and then going into the FBI where I was definitely a minority. And I would take on the characteristics of my male counterparts and be tough and strong and this and that, but then all that caused was okay, I’m insecure because I’m not being perfect at these leadership traits that I’ve taken from other people. And I have all of these other issues that are coming up, because I’m not leading authentically.
Gina O:
And it wasn’t until I became the head of the cyber program for FBI Los Angeles, where I couldn’t lead from the front. And that was my leadership style that I had chosen for all of those years, because I had no technical skill. So that’s when I had to go back and rely on my problem solving skills and my networking and my relationship building and my compassion and my empathy. That’s who I was. And when I began leading like that, my people followed me, the morale was great, productivity was high, and I felt authentic as a leader.
Warwick F:
It’s so interesting that we’ve come across… We had a woman leader who’s from Germany, Cathleen Merkel, and she was very driven 30s successful. As she would put it too German in a way that she was really blunt strong. And she had a boss, a woman boss said, “Cathleen you actually scare people. This is a woman boss.” And it’s like, “I don’t want to scare people.” She was so task oriented. And then she just took a breath, what is it I want in life, I love my work, but I also want to have a social life. And she became, I guess, more empathetic and she was more successful. So I’m not against blunt, but it’s like you don’t want to scare people.
Gina O:
No. If you’re doing anything that’s scaring people or alienating yourself, then you may want to rethink about how you’re leading. But again, if you’re a feminine woman and you’re in a male dominated field, you can still be a feminine woman in a male dominated field, you don’t have to change who you are just to fit in. And if you think you do, then that’s one of those things that might be a self imposed limitation that you’re setting on yourself. So just evaluate that and move forward. I always was wearing the last 11 years of my career when I wasn’t out on some sort, out in the field, I was wearing high heel shoes and dresses. And I was always very, very feminine. Even when I was in the military, a lot of people didn’t even realize that I was a soldier half the time, because I was in civilian clothes. So you just have to be who you are. And if you can be who you are and be recognized in that environment, that’s a good environment for you.
Gary S:
And that’s one of the things that Crucible Leadership, and you talk about a lot Warwick, is the potency of authenticity. One of the best ways to avoid crucibles and to overcome them when you’ve had them is to default to your authentic self. Live and lead authentically. That’s one of the things that is a common thread through the guests that we have on the show. There’s an authenticity factor to it. In fact, Warwick, one of the things that you’ve said about your own crucible was that you weren’t as the media baron. That wasn’t authentically Warwick and that didn’t work out too well. So I think in the examples that you’re using, Gina, when we get off track a little bit, and we can walk into our own crucibles of our own creation, sometimes that’s living inauthentically.
Warwick F:
Yeah. You raise an excellent point. Certainly in my own life, as listeners know growing up in this 150 year old large family media business in Australia, what I thought was required was a Rupert Murdoch take-no-prisoners chief executive. And that wasn’t me. I’m basically a quiet, reserved, reflective adviser. Maybe I could have been a philosophy professor in another life. But I don’t like being upfront making decisions, I like more advising and thinking, reflecting, being part of a team. So it was a horrendous fit, fortunately maybe not financially, but fortunately it didn’t work out. And so now I actually get to do what I love doing, writing. I love writing like you and reflecting and hearing people’s stories. I love that. And it’s like, okay, so maybe I’m not this take-no-prisoners chief executive, whether that’s make sense anyway. I don’t know, but that’s just not me. And it’s okay not to be this other person. It’s not me. So I don’t want to be that other person. I just want to be me.
Gina O:
Right. And where are you happy, where you are happiest.
Warwick F:
Right, exactly. So there’s a lot of other good points. You’ve already talked about tolerations, which I think is fantastic, because they do indeed lead to anxiety and chaos. You talked about set priorities. Talk a bit about that. Okay. So you know who you are in, you know your values, but I’m guessing in light of your values, you need to set priorities. Talk about the link between values and priorities.
Gina O:
Well, I would say knowing who you are, and when you set your priorities, first, where do you want to go? Let’s create a roadmap. And that’s something that I do with my clients is creating that roadmap as to what does success look like? Because so many times we find ourselves frustrated, because we achieve a goal and yet it’s still not good enough. We have to know where exactly it is we’re going and then set priorities on how to get there. Now, if you want to get a promotion, you want to be a dad or mom, you want to learn how to play golf and you want to do all of these things, well, you’re not going to be great at any of those things. So something can’t be a priority in order for you to achieve whatever the goal is.
Gina O:
And if your number one goal is to get that promotion, it’s going to cut into your mom or dad time, it’s going to cut into your golf time. So really when you understand what the priorities are, if something comes up and it’s not on your priority list, then that’s when you say, “Okay, I’m going to have to set this aside.” And then we don’t get overwhelmed. And it doesn’t become chaotic, because we know what our roadmap looks like, we know what our priorities are. And it’s okay to say no, it’s okay not to do certain things if they’re not a priority.
Warwick F:
And what you just said again is so profound is you said earlier that we have choices and life is about choices. So rather than saying, well, you could be a young woman leader and saying, I want to be CEO or director, whatever this organization is, and I’m going to do A, B and C, and that’s great, but there are consequences to that. That could be with family, other things you want to do, balanced life. And rather than saying, I want to do something just because it should be more people in X role. Well, great. But is that what you want to do? Are you living somebody else’s vision, a group of people’s vision? Is that what you want to do? For me, totally different situation.
Warwick F:
There are a lot of Harvard Business School graduates where I got my MBA that they work in investment banking, 80, 90 hours a week and they don’t see their kids at all. And I never wanted that to be me. And so I had some flexibility and worked at a local aviation services firm. I’ve done executive coaching number of things, but it was always a priority of mine to be around my kids growing up they’re now 30 into 20s. But one of the things we do in birthdays, we say what we value about, who’s ever birthday it is, we write cards. My boys who are more athletic than my daughter, they got my wife’s genes, she’s more athletic than I am. They always say, “Dad, you’re at my soccer game, you’re at my tennis game.” Every single card for years, 10, 15 years. Years. Well, that means everything to me, because I want it.
Warwick F:
Now, I’m not saying everybody should do that. Although, I’m biased if you decide to have kids, I would say you should make a choice to spend time with them. Otherwise, don’t have kids, but then that’s my own personal value, judgment set. But does that make sense? It’s like you’ve got to, as you say, set priorities and be okay. Even if somebody’s in the other cubicle, other office is more successful than you, that’s okay if it’s because of choices as priorities you made, right? It’s not a competition. It’s about being true to who you are and your values and priorities. I know that sounds so simple, but in the real world, it’s not easy when you see somebody else that you think is less qualified, less competent, get the promotion that you thought you deserved, because you made choices that reduced the amount of hours you put in and they were doing crazy overtime stuff. Does that make sense?
Gina O:
That’s right.
Warwick F:
You got to be okay with your choices and priorities and be willing to live with them.
Gina O:
Exactly. But it’s important to know where you’re going and what success looks like.
Warwick F:
Exactly.
Gina O:
And if success is one thing, don’t be looking at somebody else and being jealous for their success, because maybe their success is completely different from your success.
Warwick F:
Exactly. Success can be financial and in terms of position in the corporate ladder or success may mean other things, be true to who that is for you. So as we wind down a little bit, you’ve got a lot of great things that you’ve talked about toleration, you talked about creating boundaries, because there’s certain, a lot of people can create chaos in our lives. And you’ve had experience with that. People aren’t always good at doing that, creating boundaries, about not accepting intolerable behavior, if I can mix points, so to speak.
Gina O:
Right. Well, if you think about a person in your life past or present that is a dysfunctional relationship and then go back to when you first met that person and how things would have been different if you would have laid out boundaries, right? So that’s why it’s so important for us, especially in our relationships is to treat people how we expect to be treated. And if we allow people to treat us in a way that we don’t want to be treated, then shame on us, because we’re not setting boundaries, we’re allowing them to do that. I have a friend in the FBI, she’s still in the FBI and she is so good at setting boundaries. And she’s not aggressive about it in any way and it’s just natural to her if she doesn’t like somebody.
Gina O:
I remember having a conversation with her, it was a heated conversation over something. And she said, “Hey, watch your tone.” And that just set me back on my heels. It’s like, oh. And it was just so easy for her to do. And she wasn’t being mean, she just didn’t appreciate the tone that I was using with her. And so now I know in the future, I’m never going to use that tone with her, because I know that she doesn’t appreciate it. So it’s just simple things like that. It doesn’t have to be confrontation all the time. It’s just an easy non confrontational, hey, watch your tone. Right? Okay, I get it.
Warwick F:
So important if you know yourself and have self respect. We all have friends who’s like don’t they have an ounce of respect for themselves don’t they think they’re valuable, they’re worthwhile. I think all human beings have innate intrinsic value and they tolerate toxic relationship, oh, he’ll change, it’ll be okay. And they’re not really like that. It’s like really, if you know them well in the situation you’re going, come on, let’s get into reality. But you can’t make other people’s choices for them. That gets harder to deal with, if they’re people, friends and family, you dearly love. That’s really challenging. But what can you do? You can only live your own life, but a lot of people are not doing that.
Gina O:
Yeah. I think eventually people will stop tolerating that once they learn whatever lesson it is. Imagine, so say you unpack and pack those boxes in the garage. And every time you go into the garage, you drive into the garage, you’re going to feel that sense of, “Oh yeah, the boxes are unpacked. Oh, the leaky faucet is fixed.” And that’s where we create space. When we stop tolerating behaviors from other people that we don’t want, those are the harder ones. First I say, start with the easy toleration, get rid of the boxes and the leaky faucet. But once we decide that we’re not going to tolerate that anymore, we’re going to feel so much better about ourselves. Like you said, self respect that we’re going to have for ourselves, but it’s a matter of getting to that point where it’s time to clean out that thing we tolerate.
Warwick F:
Absolutely. And I love one of these latter ones in which you say call for backup. Obviously, even those who haven’t been in the military or FBI, we’ve all seen the TV shows and yeah, backup, I need it please, it’s a tough situation. But so many of us want to do things on our own. It’s like you ask, hey, do you need help? I’ve got it. Sometimes it means I’ve got it, but sometimes it means I have not got it, but I’m not willing to admit that I need help. It can mean that too. And just realize that we talk a lot on Crucible Leadership. We have certain gifting, but nobody has all the gifting. I’m a person of faith. And from my faith perspective, God, in his infinite wisdom, hasn’t given us all the gifting. So if we don’t have a team, we fail typically. I’m sure you’ve had that experience in the FBI team as well at work.
Warwick F:
So you led a group of cyber experts. You knew a lot about managing those, but you didn’t know as much about cyber coding as your team. And that’s okay. They probably didn’t know as much about managing and dealing with people, perhaps, I don’t know. So it requires a team. I know that sounds obvious, but so many people, so many entrepreneurs that don’t call for backup. It’s like, I got it. Right? Does that make sense?
Gina O:
That’s essential. And especially if you’re in a crisis scenario to not surround yourself with greatness, to not call in teams of people who know more than you do about how to get out of the crisis. If you’re going through any sort of crisis, whether it was like me in the FBI where we were responding to a crisis, whether it’d be a terrorist attack or a cyber attack, or if we lose a loved one or we’re going through a divorce or we’re having other issues going on at work, it is so important call a neighbor, call a family member, hire a coach, call in an expert. In this day and age, there’s absolutely no reason for us to go through anything by ourselves. And an easy way to practice that is whenever anyone offers you, would you like a cup of coffee? Yes. Would you like this? Yes. Just start saying yes to the simple things that we always say, oh no, I’m fine. No, I’m fine. But if you just practice those little things, when it comes to the big issue, it’s going to be a lot easier to accept help if you practice it now.
Gary S:
I have a question for you, Warwick, would you like the captain to turn on the fasten seatbelt sign so that we can begin the process of landing the plane?
Warwick F:
Yeah, no, I think it’s probably a good idea.
Gina O:
We can talk forever.
Gary S:
I want to amplify though, and we still have a couple of points to go through. But I want to amplify, Gina, one of the things that you say about calling for backup, because it’s critical, and Warwick talks about it a lot too, and that’s this, and I’m going to quote from your seven key ways to eliminate chaos from your business in your life. You say, “It’s also important to get out of your bubble and become involved with groups of people who are not like you. Networks of different people with a variety of skills, knowledge and networks of their own are essential in becoming unstoppable when chaos hits.” For folks who’ve been listening and they’re saying, “I’m nothing like Gina, she’s FBI and all this experience,” how can people perhaps add you to their team? How can they find out more about the services that you offer?
Gina O:
You may find me at ginalosborn.com. I have two eBooks, the eBooks that we’re talking about. And then also one for women who are working in male dominated fields, there are five key ways to navigate that. And I’m also an international speaker. So I’ve got my speaking stuff on there as well. So yes, please visit me at ginalosborn.com. The eBooks are free. And I would love to share them with you.
Gary S:
And that is Osborn without an E on the end or a U in the middle. It’s O-S-B-O-R-N. Correct?
Gina O:
Yes. Gina L. Osborn.
Gary S:
All right. Warwick, we’ve got a couple more of these seven key ways. I’ll let you take it home and get the plane on the ground from here.
Warwick F:
Yeah. So we’ve got, don’t take things personally, which I love. I’m not always fantastic at that, to be honest. I’m a tad sensitive. So I to talk myself out of it or my wife can help me talk myself out of it. But I wouldn’t say that it’s always something I do terrifically and then have courage. So talk about why you chose those two to round out these seven points that you have about eliminating chaos from your business and life? Why those last two?
Gina O:
There is a lovely book called The Four Agreements where they speak about taking things personally. And they say it’s the most selfish thing that you could possibly do. And I’m a big believer in that. I was part of a task force when I was a brand new agent and agent in the FBI. I would go to that task force and I had a partner there, but then the other detectives on the task force, they didn’t really treat me very warmly. So after about three weeks of this, I go to my partner and I said, “You know what? I don’t think any of these guys like me.” And he said, “Oh no, they like you, they just hate the FBI.” So I thought, “Oh, okay.” Well, that was a good thing. Apparently they had a bad experience with an FBI agent in the past and so they just didn’t like the feds. And that was just something, but it wasn’t me.
Gina O:
And so by taking it personally, all I’m doing is just creating all of this drama that is really unnecessary, because they liked me fine. It was something that was completely out of my control, that they were treating me with the distance on. So really we really need to just not take things personally. And even if something, we do take something personally, let’s address it immediately. I call it giving the finger, not the middle finger, the come here finger. And just ask a question, what did you mean by what you just said? And you don’t have to be confrontational about it, but that’s going to nip it in the bud, instead of using all of that energy all day long and being mad and calling all your friends to tell them what happened and then losing sleep over it. And then plotting that person’s demise is so much easier just to nip it in the bud by asking a simple question than taking it personally and diverting from your roadmap and where you want to go.
Warwick F:
Then obviously the last one have courage. You got to have courage to deal with all of this situation. As we close, what would be a word of hope that you would give to young leaders and potentially maybe especially young women leaders? What’s a word of hope and a word of counsel, perhaps, that you would give them?
Gina O:
My favorite quote is from Albert Einstein, but I’m going to modify it for my sisters. She who attempts the absurd can achieve the impossible. And that’s been my mantra. The absurd was an Orange County girl who was grown up in an alcoholic household, who went and joined the Army, which was something I never thought I would do. So if you attempt the absurd, you’re going to achieve the impossible. So don’t be afraid to risk and don’t be afraid to try. Have that courage.
Gary S:
I have been in the communications business long enough to know when the last word on the subject has been spoken and Gina has just spoken it. If I had done my research listener, I would have, as I say, the plane is on the ground, I’d have the name of some fighter plane or something to pay homage to Gina’s background, but I don’t. So the planes on the ground and I have for you listener, I think, three really great takeaways from our conversation with Gina Osborn today. First one, dare to be extraordinary. The very first story that Gina told was about not wanting to just be ordinary when life wasn’t going, when she was young, the way she wanted it to go. She didn’t hope for just ordinary, she dared to be extraordinary. So don’t settle for ordinary when your life has been knocked off course. Be open to the possibility. It may be an opportunity to chart a different course.
Gary S:
Moving beyond your crucible does not always or even necessarily mean hopping back on the same path. It doesn’t even mean hopping back on the same bike. You can go as far as your vision will take you if you commit to it the way that Gina has committed to. Second takeaway. Chaos we bring into our lives is equal to the chaos we allow into our lives. That is something that’s important. The chaos we bring into our lives is equal to the crises and the chaos, the crises that come out of the chaos that we bring into our lives. If we eliminate the tolerations in our lives, reduce the clutter of all sorts, as Warwick said it, we can prevent chaos from becoming crisis. Lean into your core values, set priorities and create boundaries.
Gary S:
And then the last thing tying up really the seven key ways to eliminate chaos from your business in your life, there’s a through line and I’m going to read it out of Gina’s eBook. The through line is establish your core values and live in light of them. And she wrote this in the eBook. In these difficult times, we are living in, it’s important to establish your core values so chaos doesn’t throw you off track. Values are about how you consciously choose to show up in relationships at work and in the way you navigate your inner landscape.
Gary S:
Get a pen and write this next one down, because this is the closing thought here. You commit to values daily and never reach a final destination. So until the next time we are together at Beyond the Crucible listeners, Warwick and I would ask you to do us a little favor, if you like what you’ve heard, you’ve enjoyed this conversation, click like subscribe on the podcast app on which you’re listening to the show. It helps us get the show the content, the hope that comes from these discussions out to more people.
Gary S:
And also remember this, we recognize, hopefully you’ve heard it in this conversation that your crucible experiences are painful. They hurt, they can knock you off the bike I was talking about just a little while ago. But here’s the good news, that’s not the end of your story. In fact, if you learn the lessons that, that crucible can teach you and you apply those lessons to the rest of your life, it’s not the end of your story, it’s the beginning of a new chapter in your story that can lead to the best chapter of your story. A fantastic ending to your story, because that ending is a life of significance.
We live in an almost unprecedented time of stress and anxiety with the global pandemic of the coronavirus. We don’t know how long this crisis will last, when there will be approved safe remedies to treat the virus or still less when there will be an approved vaccine. Many have been furloughed from work, unsure how long their businesses will be able to survive and how long they will have jobs, assuming they still have jobs.
Amid the fear and stress of the health and economic uncertainty, many are living and working from home; 24/7. There are short breaks to walk or go to the grocery store, but then it is back to the house packed with family; kids home from school, adult kids in some cases being at home, too. In times in which stress and anxiety are high and many of us are living and working in close quarters with each other, friction can and probably will happen. Tempers will fray, hurtful words will come out. As humans when we are under stress, we tend to take our frustrations out on those who are around us, in this case our family or those we live with. Such lashing out on those we care about or are around is understandable. Even in normal times, friction in families can happen.
How can we lessen or ideally avoid such friction in times of exceptional stress and anxiety? How can we have grace and tolerance for those around us? In time, we hope the current global pandemic will ease, and while life may be different in its aftermath, we hope we will be able to get out of the house more. Even when life becomes hopefully more normal, friction and stress can still happen. And that’s just at home, in our personal lives. Stress and anxiety – even absent a pandemic – is a reality in our workplaces, as well. Knowing how to lessen it or eliminate it through your leadership is key to leading effectively and with transparency and
Here are some tips to having more grace and tolerance with those around
1. Do an internal audit.
Recognize that you are under stress, that you are anxious. Acknowledge it and accept it. Don’t be angry at yourself or, worse, get angry at others. We can debate if there is anyone to blame for the spread of the coronavirus. Being in a state of perpetual fixation of who is to blame for what we are all going through, is not to going to help you or those you care about. The global pandemic is certainly not your family and friends’ fault. So, own your anxieties, fears and stress. Don’t lash out at others.
2. Admit your fears and anxieties to others.
It helps us for those closest to us (family and friends) to know what we are feeling. For those strong silent types (often men), who want to appear tough when inside they feel like quivering jellyfish, admit your fears to those who care for you. Chances are they are scared and uncertain, too. Such vulnerability, reduces hostility, increases understanding and actually brings you closer together.
3. Be flexible.
Some of us like our routines. We go to work each day, or perhaps we have a home office. We like getting tea or coffee from our favorite coffee shop on the way to work. We like going to the gym on our way to or way back from work. We like going out to eat at our favorite restaurant with friends. This has all stopped, and many of us are in close proximity to our families or roommates all the time, every day. That is a lot of togetherness. This is frustrating. But we need to accept the fact that our routines have been interrupted. We need to be open to change the way we do things. As someone who really likes his routine, and does not like changing it, I have found this to be a challenge. But I recognize my innate desire, perhaps need, for routine and try to take it a day at a time. Hopefully, working from home and being housebound will not be forever. It is just a season, albeit a season of uncertain length.
4. Have grace with yourself.
Accept the fact that you are going to feel stressful, uncertain and fearful in times of near universal anxiety, which at this moment is the global pandemic. Then give yourself a break. Give yourself some grace. You, like everyone else, are human. We are wired to be stressed and anxious under such circumstances. When our ancestors were attacked by bears or tigers, they were scared. That is normal. Don’t be too hard on yourself.
5. Have grace with others.
If you feel like you deserve a break, how about giving others, especially, those close friends and family, a break. There is a saying, “treat others how you want to be treated.” This is the so-called Golden Rule, actually the words of Jesus. If you feel that you deserve forgiveness in what feel like unprecedented times, then perhaps those close friends and family deserve forgiveness too.
6. Channel your energy in productive ways.
It starts with acceptance. Accept the limitations of your current living and working environment. Think positively. How can you use your adjusted circumstances positively? If you are around close friends and family more, perhaps you can have a game night or a movie night. Perhaps you can actually talk to each other, rather than running from one activity to another which many of us do in normal times. From a professional standpoint, for those whose work schedules have been cut back or altered, think of those long-term planning projects you may finally be able to get to. Perhaps you are tired of your job or profession. Use this time to think of alternative directions. Perhaps consider calling friends and colleagues. You might be amazed that some people like you are stuck at home, and perhaps could be available to connect with.
Life can be stressful. It often is. Even beyond the current pandemic, when we get stressed we tend to lash out – in both personal and professional situations. We blame ourselves. We blame others. Or perhaps both. Having grace and tolerance with yourself and others is so important. Can you imagine a world where we were all tolerant of each other, where we all showed grace to each other? A world where there is understanding and forgiveness irrespective of race, background, political party or country of origin. That is the world many of us hope for. It starts with each of us, showing grace and tolerance first to ourselves and then to others.
Reflection
How well are you treating the people around you, including your friends and family?
How well do others around you think you are treating them?
What one thing will you do this week to treat those around you with kindness, dignity and respect?
To explore Beyond the Crucible resources, including our free Trials-to-Triumphs Self-Assessment, visit beyondthecrucible.com.
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How you think and what you feel as you move beyond your crucible is critical. It’s just as important, in fact, as what actions you take to get past it. Michelle Dickinson shares this truth as a corporate well-being strategist. She and BEYOND THE CRUCIBLE host and Crucible Leadership founder, Warwick Fairfax, discuss the lessons she’s learned about resilience from growing up with a bipolar mother. She also shares what she teaches executives about addressing the mental-health challenges faced by their employees. Millions of us are working to create a new normal after the myriad setbacks and traumas of the COVID-19 pandemic. That’s why, she says, we need to be extended the grace – and give it to ourselves – to realize we are stronger than any circumstance we face.
Enjoy the show? Leave a review on your favorite podcast app and leave a comment at our YouTube channel. And be sure subscribe and tell your friends and family about us.
👉 Take the free Trials-to-Triumphs Self-Assessment to discover where you are on your journey of moving beyond your crucible and how to chart your personal course to a life of significance: https://beyondthecrucible.com/assessment/
Transcript
Warwick F:
Welcome to Beyond the Crucible. I’m Warwick Fairfax, the founder of Crucible Leadership.
Michelle D:
One of the things that I have been working with leaders on is like, let’s help your people feel cared for. Let’s teach them psychological resilience. Let’s remind them of the things that they can be doing to care for themselves and recenter themselves. It’s been a rough 14, 15 months. What is it that they need? And how do we remind them of some things they really need to be doing to recenter themselves and feel better. If they feel better about themselves, about their life, about their work, it’s all going to be a win-win.
Michelle D:
So, it’s leading by example, really extending and doing more than handing them an 800 number for mental health and looking the other way. It’s no, let us help equip you so that you start to feel the way you want to feel.
Gary S:
Overcoming a crucible is as much about how you think as you move beyond it, as it is about what you do to get beyond it. This week’s guest, Michelle Dickinson, knows this to be true from the challenges she’s faced since childhood and from the counsels she gives businesses today as a corporate wellbeing strategist.
Gary S:
Hi, I’m Gary Schneeberger, cohost of the show and the communications director for Crucible Leadership. Michelle and Warwick discussed at length in this episode the lessons she learned about resilience growing up with a bipolar mother and the lessons she teaches executives about proactively addressing the mental health challenges faced by their employees.
Gary S::
Particularly, as millions of us look to establish a new normal after the myriad setbacks and traumas presented by the COVID 19 pandemic, we need to be extended the grace and give it to ourselves to realize we are stronger than any circumstance we face.
Warwick F:
Well, Michelle, thank you so much for being here. I love what you do and your whole concept about being a mental health advocate in the workplace. Such a rare concept, where, as we’ll get into, it’s a taboo to talk about having challenges, emotional, mental, health challenges. I love that.
Warwick F:
And I love the title of your book, “Breaking Into My Life,” certainly my own story. The more I understand myself and my background and my own crucibles, it better helped me understand how I’m wired so I can move forward. It’s not just delving into pain just for the sake of it. It’s delving into it so that you can understand how you’re wired, at least in my case. We all have scars. So, when things come up, it’s like, okay, I understand the way that is, and that’s okay, I’ll just figure out how to manage my way around it.
Warwick F:
But before we get into what you do, which I think is fascinating, there’s always an origin story. There’s always a reason why. Why we feel so passionate and why you feel so passionate about being a mental health advocate in the workplace. So, tell us a bit about the backstory behind Michelle Dickinson and what drove you to have such a passion for what you do?
Gary S:
And I have to jump in before she says that. I want to jump in, Michelle, because people who aren’t watching this on YouTube did not see you make that scared face or that “Oh, no, I have to talk about this” face. So, that indicates that it’s going to be a story, I think, that’s going to help people. That’s why I break in, so.
Warwick F:
Absolutely.
Michelle D:
I just want to first off say thank you both, Gary and Warwick, for the invitation to be part of this today and to be talking to you about this. I’m always grateful when people are curious. But my backstory is a little bit complicated. I’ll give you the short version.
Michelle D:
I grew up with a mom who had bipolar disorder. And I was her caregiver for most of her life, actually my life, starting as a very young child up until I was in my late 20s when she passed away. And that was a bit of a shaping experience. It’s not something I signed up for, but it’s something I just took on. I needed to care for her.
Michelle D:
She had the typical symptoms of bipolar. She had the extreme mania, the deep depressing lows. So, it was definitely a lot like a roller coaster. You just never knew the mom you’re going to come home to.
Michelle D:
So, that experience shaped me and taught me a lot. In retrospect now, it taught me a lot about compassion and empathy for people who struggle with mental illness. But I never thought that it would actually shape me into what I’m doing for a living. So, that’s a whole other story.
Michelle D:
But basically, that was the connection that I had to mental health. Bipolar disorder and mental illness was always a tapestry of my life and just something that I grew up with.
Warwick F:
And this may be obvious, but how did it affect you growing up dealing with a mother that probably some days, she’s really good, other days, it’s challenging. And I’m assuming, when we go through challenges, we can sometimes take it out on people that are near us and that we love and not that we necessarily mean to, but I know that can happen. How did you handle that? Because there’s probably a variety of ways that children of bipolar parents can handle this. How did you process it and handle it?
Michelle D:
It was my normal. So, when people ask the question, it’s like, well, I only knew what I knew, right? I knew that to be my experience, which was my normal. I didn’t know it to be anything different until I would go to a girlfriend’s house and watch the interaction between her mother and her and realize how very different and volatile my home life and my environment was.
Michelle D:
I think, for me, my mom was emotionally unavailable for a lot of my childhood, except for times when she had just been hospitalized and came home. She was very present to who I was and our relationship. But those were such short-lived experiences.
Michelle D:
I learned to find the love and the connection and what I needed through other relatives. I think as children, we’ve become very resourceful with what we need and where to go to get that. So, I got that from my grandmother, my aunts, and even in the mothers of my girlfriends. I always got the extra nurturing from those folks which helped me.
Warwick F:
Because sometimes, when we don’t have nurturing from a parent or a mother, I mean, human beings, in fact, I think all creatures in the world need that love and nurturing, whether it’s little birds in the nest. And I mean, it’s like part of being… part of creation.
Warwick F:
To not have that, you would know more than me, but it’s not easy to thrive and grow without that love. And you obviously found it in different sources. But for some, it could make them numb or incapable of loving others. Maybe not incapable, making it difficult.
Michelle D:
Yeah.
Warwick F:
You’ve seen that. But somehow, you’ve avoided that.
Michelle D:
Yeah, I mean, I’ll be totally honest. I’m 49 years old and I’m still in therapy. I’m still unpacking the impact that my mother’s and my relationship had on me as it shaped me as a very little girl.
Michelle D:
I think one of the biggest places that I got a lot of attention and love and support was my youth group. I think I naturally gravitated to a safe space where I could just tell people what I was dealing with at home. Because back in the 70s and 80s, when I was growing up, like mental illness was even more stigmatized. So, we kept that very close to the vest. We didn’t want anyone to know. It was extremely embarrassing.
Michelle D:
So, I really never felt safe to talk about what I was dealing with until I found my youth group and then I felt accepted and was able to get support from the kids in the group.
Warwick F:
Was that like a youth group at a church or-
Michelle D:
Yeah, it was my youth group, my church youth group.
Warwick F:
Okay.
Gary S:
I love, Michelle, that you just said, “Let me be honest, I’m 49 years old and I’m still in therapy.” Because sometimes we think that there’s a statute of limitations on how long we can struggle with the crucibles we struggle with. And Warwick, I know in your own story, you talked about… I mean, when we talk about what happened with the takeover and the failed takeover bid, that was 30-some years ago.
Gary S:
So, that wasn’t like the next week, you were okay, everything’s going great. So, I think that’s an important message that you both share with folks that you can still be moving forward while still dealing with what has, in some ways, held you back or that you’re dealing with to keep from holding you back. That’s an important message. That it’s not you’ve got to get over it in this certain period of time. It’s a process.
Warwick F:
It is and it’s funny. I mean, I shared this, very recently, in the last podcast that we did. I had a close family member. I didn’t know that they were bipolar. They were never diagnosed. But certainly, there was some sense of mania, of extreme highs and extreme lows. And that was sometimes, when I was small and beyond, taken out on me and so I never knew, okay, who am I going to find today? Because I didn’t know any different. I assumed that was like normal. And so later on through, for me, yes, it was people of faith and community and mentors, some counseling and I began to understand it more.
Warwick F:
But it can shake your sense of self when there’s just the extreme level of unpredictability. So certainly, for me, and I’m blessed to have a wonderful wife. We’ve been married just over 30 years and she loves me unconditionally. And as I tell my kids, they have an incredible mother and they’re alternatives to that model. And they are blessed. But yet, I’m certainly somebody that my family knows I don’t like change. I like predictability, I like my rhythms. It doesn’t take a rocket scientist to figure out. I wonder why that is.
Warwick F:
And it’s okay. I mean, I still live a good life and take risks, thoughtful risks, other than when I jokingly say I do $2 billion takeovers when that wasn’t quite such a thoughtful risk. Other than that, I’m a careful decision-maker. Well, some people are just born skydivers and risk-takers. That’s not me. Well, I wonder why. So, anyway, all that’s to say is, I don’t pretend to completely understand what you went through, but have maybe some conception.
Michelle D:
But I can draw a parallel to that, Warwick, because I do also gravitate to stability. I don’t take as many risks as I would like to. And I think it was just because of the unpredictable environment I grew up in. I crave some sense of stability. And sometimes, it’s not always a good thing.
Warwick F:
No, but it’s like, there’s some things it’s good to change. Like, again, not to get into all my foibles, but I take calculated risks. But as a kid, I was never particularly physically brave. I wasn’t really an athlete. So, the whole ropes course things or, I mean, I can get a little bit of vertigo, which doesn’t help. But I would never do any of that stuff. I was too afraid.
Warwick F:
But it’s like, I’m actually okay with that. There was some things I don’t feel an excessive need to prove I can overcome. I pick my battles. It’s like, I don’t have to prove in every aspect of my life that I can be superhuman, but anyway.
Warwick F:
So, what you went through has obviously shaped you. So, you talked about those experiences with a bipolar mom. That shaped you growing up in your 20s. And yeah, I mean, it’s not like, okay, I’m over 18, I’m good, even with the youth group. So, talk about some of those challenges as you… from teenagers to early adulthood, and that kind of thing.
Michelle D:
Yeah, I’ve always struggled with self-confidence. I think it was because my mom wasn’t the one reminding me that whatever I wanted to do I was capable of. So, my self-confidence was always very fragile. And, I think, struggling with that, finding my first corporate job, navigating, being accepted, the strong desire to be liked at whatever cost. So, I think I struggled with that a lot.
Michelle D:
I did spend many years in therapy just trying to understand why I was the way I was. So, that was hard. And then even, after I was out of the home, my mom was still very manipulative and controlling. So, I still had to navigate that, which was interesting. But I also learned for my own wellbeing, I had to distance myself from her to protect myself. And that was something I couldn’t do as a little girl, but I could do as an adult. And I did do it. And sometimes it came with harsh repercussions from her, but it also preserved my mental health. So, it was quite the journey.
Warwick F:
And that requires a lot of inner strength. Sometimes, as I sometimes say in my own life, I think when you deal with a family member like that, you have to become an expert in forgiving.
Michelle D:
Yeah.
Warwick F:
Because if you don’t forgive, as I often say, you put yourself in your own prison, not that behavior like that, which one can analyze if it’s their fault or not their fault. I mean it’s hard to say mental illness is somebody’s fault. But either way, even if it’s not their fault, it’s still something to forgive, not to condone the behavior.
Warwick F:
But I often find in my own life when I’d forgive and I’ve had a lot of practice and one of the things that I do well, I think I’m reasonably good in that area, it’s like the gift that keeps on giving. It’s like I’m just trying to catch up with the last episode, please not another one? I mean, come on, really?
Warwick F:
So, you get a lot of practice. It’s not one and done. It’s incident after incident. So, I’m sure you’ve probably got pretty good, for you to be whole, at forgiving even though it’s… forgiving and condoning, as I’ve said, is different, but I’m sure you had a lot of practice, unfortunately, right?
Michelle D:
Yeah, for many years, I was very angry at my mom and very resentful because she was also emotionally and physically abusive to me. And so, I spent a lot of time disagreeing with the reality of who she was, right. And when we disagree with reality, we basically create our own upset. And so, I was angry with her because I was… it’s so easy to be focused on the effects that someone with a mental illness is having on you, instead of trying to step into their world and try to realize what their life was like.
Michelle D:
So, I had to go through a lot of self-discovery to finally find forgiveness in my heart for my mom, and that did not come easy. That came with many years of self-reflective work through Landmark, Tony Robbins, whatever, to just reach a place of peace and forgiveness and compassion. I had no real compassion for her for many years because she, occurred to me, is just someone who was evil and mean.
Michelle D:
But then, I was able to eventually get to the point and really realized that she was a mom doing the best she could, and she was doing it with a mental illness. And that was when everything just… like my shoulders just dropped and I was just like, wow, imagine being a mom trying to raise a daughter and not knowing if you were going to be happy or sad, and how hard life must have been for her. And then when I found that compassion for her, I was able to forgive her and accept her for who she was.
Warwick F:
I mean, that’s somewhat of a miracle, as anybody who’s gone through this realizes that that is extremely hard. And I think it’s true, certainly in my own experience, when you understand why the person is the way they are. We’ll never know the full story. I mean, I don’t, in my case. But to understand, it makes it easier to have compassion. And yeah, I mean, it is possible over time. And sometimes we think, if I let the anger go, then what they did is okay. And we tell ourselves that… which is wrong, but that’s the story we tell ourselves.
Warwick F:
I don’t want to forget the pain because I don’t want that to be seen as right, that behavior when it’s just… and there’s a lot of listeners, unfortunately, that go through this, whether it’s parents or spouses or other family members. It’s just important to let go because, as I often say, because you’re worth it, we’re worth it.
Michelle D:
Yeah. No, I totally agree with that. There was someone that once told me, “Separate your mother from her illness. And then you can love your mother for who she is and you can hate the illness.” And that, actually, was the first step for me to start to begin to forgive her for what she did, not excuse it, not excuse it at all. I mean, she was mean, she was cruel, and she said things to me that I still am haunted by.
Michelle D:
But it’s a journey. And I think we have to… the first thing we have to do when it comes to loving someone with a mental illness is try to find the compassion in our heart for their humanness, for the human that they are, before blending them with their illness.
Warwick F:
Absolutely. And so, talk about how, what you went through somehow in early adulthood, whether it’s your own family situation and job situation that it’s… I mean, did it have… that’s probably a very silly question. But I’m assuming it had some repercussions. Did you feel like… or maybe they were separate? Maybe there were separate incidents that happened to you not related to what your mom went through?
Michelle D:
I mean, it’s interesting, because I write in my book, “Breaking Into My Life,” I actually write in there that my first marriage, I married my mother. I married the male version of my mother because it was comfortable and it was familiar. And I learned a lot through that experience. It was a very short marriage, but I realized that I gravitate to familiar situations that are unhealthy for me. And there’s a perfect example of the repercussions of that.
Warwick F:
But before I mention a comment, so talk about the role of faith, did that play any role in your dealing with it, processing it, maybe coming back from it?
Michelle D:
Yeah, I mean, I think I had always been raised Catholic. I went to Catholic school. My youth group was such a wonderful memory from my childhood and really did help me. I think I always had my faith or my spirituality that I was never alone. I mean, the other aspect to my life is I’m adopted.
Michelle D:
So, I always had moments where I was like, “I don’t belong here.” So, I would just trust in a higher power to care for me and look after me, because there was no worse feeling than being abused by our adopted mother and wondering why you aren’t with the family you’re supposed to be with.
Warwick F:
Yeah, I mean, it’s a conversation, I guess. I mean, for me, I was blessed. Faith has always been very important for me. And when I was in Australia during the whole takeover years, because the stress was monumental. My name was in the papers all the time. I was on my knees in prayer pretty much every day just trying to get through the day. It was pretty difficult.
Warwick F:
And it sounds a little weird out there, but I just felt like this silent, still, small voice of God, I mean, not audible, just tell me that an American girl who was visiting some friends that this is the one I have for you. And the strange thing is I also would have… if left to my own devices, I would have done what you did, found somebody to marry like this family member who was controlling, outgoing, manipulative, some of the things that you’ve said. And my wife, Gale, I mean, she certainly has a strong will like I do, but she’s not controlling. She has a capacity to love unconditionally.
Warwick F:
And so, I just feel… I mean, she was a nice person who I respected, but probably wouldn’t have been the person I would have normally gone out with, because it wasn’t the model. But yet, because I was in so much challenge professionally, I knew that was, I know it sounds weird, I knew that was from the Lord. I was convinced. And I was not going to ignore it because I did not… I wanted to chart a different course. And so, I did and smartest, I wouldn’t say, decision I made, but smartest voice I ever listened to and we’re married 30 years. But that was only by the grace of God. That was not because of me. So, anyway, so-
Michelle D:
That’s awesome. That’s a beautiful story.
Warwick F:
I’m blessed.
Michelle D:
Yeah, it’s a beautiful story.
Warwick F:
Yeah, sometimes listening to your own… I tell my kids this, don’t always think you know what’s best. Some people say arranged marriages are a good idea, which I don’t know. I don’t know whether that works in our culture, but in some cultures, I can see the value of it. But it’s tough to do that in the US.
Warwick F:
So I just want to shift gears here into what you do. But you mentioned around the time of the divorce, I believe you also had lost a job. There was a week which was… you’ve had some tough weeks, but this is probably up there on one of the toughest weeks for you, I’m guessing.
Michelle D:
Yeah, it’s interesting. I totally believe that everything… that life is always happening for us even though in moments of darkness, we can’t always see it. So, it was very ironic that I went to divorce court on a Monday in May and two days later, I was called into a meeting and told my position was eliminated. So, I lost a marriage and a job within the same week within the same year.
Warwick F:
Oh my God.
Gary S:
So please tell me, Michelle, that if you got divorced on Monday, you lost a job on Wednesday, please tell me, Thursday, Friday, Saturday and Sunday were better.
Michelle D:
They were.
Gary S:
Good, good. There’s hope right there.
Michelle D:
Right there.
Warwick F:
So, how did you come back from that? Did you have kids from your marriage?
Michelle D:
No, no.
Warwick F:
Okay.
Michelle D:
I didn’t have children. And I was actually already living by myself after being separated for about a year. But it definitely was one of those things where you’re like, well, I can’t go any lower, right? I could get kicked out of where I live. That would have been the worst. Or God forbid, if something happened to me and my health. I mean, there were many blessings in my life.
Michelle D:
I think for me at that moment, it was like, okay, so I’m being presented change for some reason, how do I deal with this? I surrounded myself with my friends, because I was having a party that following Saturday anyway. I surrounded myself with my friends. And it was called the new beginnings party where everyone got together and it was just wonderful to be with them.
Michelle D:
And I just started to figure out what am I going to do? Like, what’s next for me? And where am I being pulled to? And ironically, the whole two years before I lost my job, I had released my book, I had given a TED talk, I was finding a lot of satisfaction in talking about mental health and really helping people understand it. So, I felt pulled, that I was being pulled in that direction instead of going back into the corporate world.
Michelle D:
And so, I just had to listen. I did a lot of meditating. And I started to just get present to where am I being pulled to and what’s next for me. And that’s when I decided I’m not going back into the corporate space. I’m going to create a company and I’m going to teach compassion and resilience, and that’s what I’m going to do.
Warwick F:
What’s fascinating to me, we talk about this a lot on Beyond the Crucible, is sometimes crucibles happen to us for a reason. We never liked them. I didn’t like, obviously, the family one I mentioned, but just even the whole takeover ending 150 years of family history. And the Wikipedia entry, which still isn’t particularly favorable, young, hot-headed kid, could have had it all and blew it.
Warwick F:
And then I had to say, well, what do I want to do with my life? Because absent that, I would have been there forever, because I couldn’t have let my dad down who I dearly loved and ancestors down. But for you, that crucible of losing your job, it wasn’t fun at the time. You wouldn’t have chosen it. But it created an opportunity that maybe you would have had, maybe not.
Warwick F:
But sometimes, whether it’s God, the universe, or some higher power, I sometimes wonder, and we’ll never know concretely, but things like that happen, you think, gosh, maybe there’s a reason, maybe there’s a purpose. Did you begin to think at least later on, maybe there’s a reason that I lost that job? Maybe in some weird way, it was for the best, much as it was painful.
Michelle D:
Yeah, it was the certainty and the comfort I would have never left on my own. I’m crystal clear. I mean, I spent 19 years in the pharmaceutical industry. My vision was retire from the industry and live a very happy and healthy retirement. And there’s a lot to be said about being comfortable and living in complete certainty, like I had certainty. But was I using my life to what I really should have been using it for?
Michelle D:
And so, I think for me, I’m really clear now. I would have never had the courage to do it. And in retrospect, it was probably the biggest gift to be pushed in the direction where I can make the biggest contribution.
Gary S:
That is a textbook definition of what we call a life of significance here at Crucible Leadership, that you were from out of your crucible, you decided to pursue not “success,” what you described as that being comfortable, and you pursued a life of significance, a life on purpose dedicated to serving others. That’s what you’re doing right now. And that is, I mean, that truly is text book Crucible Leadership.
Warwick F:
Absolutely. So, talk about when you were fired and you decided to form your own initiative, own company. Talk about, I mean, I could guess, but why being a mental health advocate in the workplace? It could have been mental health advocate in general, it could have been become a counselor. There’s all sorts of things you could have done. But what led you to have this passion, this zeal, this mission for mental health advocate in the workplace?
Michelle D:
I just want to mention, it was a struggle to come to that conclusion. I have to tell you, for several months, my energy was split between trying to get back into the corporate space and trying to start a business, right? Like, I wasn’t committed. I was not fully committed. But it wasn’t until I said to myself, I need to fully commit and put all my energy behind this company and stop entertaining the comfort desire that I had to go back in and just live someone else’s company dreams.
Michelle D:
So, for me, it was… the workplace, I spent 19 years in corporate America. My first job was at IBM, right out of high school. I spent several years in different big pharma companies here in New Jersey. I learned a lot about the inner workings of the corporate space in terms of walking the square, the political environment within, the leadership journey of many within the corporate space. So, I wanted to make a difference because I saw what was happening was we were losing the humanness of leadership. We were becoming all about the deliverables and losing the person in the process.
Michelle D:
And to observe that over the years is one thing but then I experienced a lack of compassion and empathy and humanness when I was diagnosed with depression. So, I’m going through the divorce and I get diagnosed with depression. And I had never personally been diagnosed with depression. I always dealt with seasonal depression, moderately, nothing big. But being adopted, I was like, “I’m never going to have bipolar, thank God.” But then I was diagnosed with it. And I was also leading… I was one of like a group of leaders leading a mental health employee resource group, a grassroots, sort of employee-driven mental health resource group for people to come together and support one another.
Michelle D:
So, I’m doing this work, I’m public speaking about my book. And from left field, I’m dealing with depression and I go to a doctor, I get the diagnosis. And I say to myself, “I have to lead by example.” And I tell my leader, people are looking at me, I have to own this. So, I remember telling her, “I was diagnosed with depression. This is really hitting me harder than I thought. And I just want you to know that,” right. And it was met with this lukewarm response. And she’s a line manager, many, many years of leading people.
Michelle D:
And then six months later, during my performance review, she says to me, “You didn’t measure up. You didn’t meet the expectations of your performance. You didn’t bring your bubbly, upbeat self to work every day.” And I stopped for a second and there in that moment was when the fire was lit in my belly. Because I said to myself, this really is… I can’t believe my ears, first of all. I can’t believe my ears. She’s judging me on my bubbliness and she knows that I’ve just been trying to deal with my depression and meet my deliverables.
Michelle D:
So, in that moment, I just said to myself, “This is the issue, this is the gap.” This is where we can make a bigger difference by educating people leaders on just how to be compassionate and really extend themselves and care about their people before anything else. That was really the reason behind why I said if I’m going to make a change, I’m going to make it in the corporate space because we need to teach compassion and bring compassion back into the workplace, and heart-centered leadership, where people really are genuinely concerned about each other as people before performance.
Warwick F:
Were you told at all that you didn’t meet the deliverables, the performance goals? Or was it just, well, you’re not being as bubbly as you normally were?
Michelle D:
Yeah, I mean, I was told… so it wasn’t like I was told like, along the journey, which is what we like to hear, right? That there’s an open narrative about performance. Nah, I wasn’t told any of that. And then at the review, I was just told, “You didn’t measure up and you didn’t meet expectations.”
Michelle D:
And my goals were… some of them were tangible, some of them I clearly achieved, but others were very subjective, let’s just say. So, I definitely didn’t feel like I was given a fair shake. I had been an overachiever for eight years with the company, always exceeding my performance goals. So, that one year was really hard for me. And that’s how I was evaluated.
Warwick F:
I mean, it’s obviously hard to know. And smart line managers aren’t going to make it easy to figure out because why would they? But did it feel like, hmm, because I had that conversation about depression, somehow, maybe there’s a link between me, this bad performance review, and ultimately losing my job. Now, you’ll never know, for sure. But did it feel to you like maybe there was perhaps some link there between that conversation that changed the perception of your boss?
Michelle D:
Yes. Of course, of course. Unfortunately, and of course, absolutely. And so that’s where I get really passionate about organizations having agreement at the top of the organization, employees driving change at the bottom of the organization. But then, those line managers really need to be the ones that they put energy behind, because they’re the face of the company.
Michelle D:
So yeah, absolutely, I did. And I won’t know. And it is what it is. And look at what I’m doing now. And I’m much happier, so.
Warwick F:
I mean, one of the things that… it’s funny, we said in a recent blog, in a recent podcast is the importance of mission and people. I know this sounds blindingly obvious.
Michelle D:
Yeah.
Warwick F:
But as you know, as well as anybody, in corporate America or corporate really anywhere in the world, for-profit or nonprofit, it’s both. I mean, I go to an evangelical, nondenominational church. I’m an elder there. It’s a well-run place. But even in the church or nonprofit world, you can be so focused on the mission. We’re trying to bring clean water to parts of Africa or whatever the mission is, wonderful goal, you can be so focused on the mission. Even a worthy mission, make the planet more environmentally conscious, you can sacrifice people along the way, even for a mission that we all think is wonderful.
Warwick F:
And obviously, in the corporate world, it can be the same way we’ve got to profits up and, hey, this person maybe is not meeting some goals, let’s find some replacements. After all, they’re just cogs in the machine. Nobody has called somebody a cog openly. But ironically, from my perspective, and I’m sure yours, if you want to have high performance in the corporate area, you have a group of committed people that feel you care for them.
Michelle D:
Yes.
Warwick F:
They got to have the skills and the qualifications.
Michelle D:
Sure.
Warwick F:
And be committed. But if they feel like you have their back, their performance will increase. So, it makes good business sense, as I’m sure you would agree and advocate, caring for people makes good business sense. I haven’t obviously listened to all of your talk, but I got to believe that’s in there somewhere, right?
Michelle D:
Absolutely.
Warwick F:
Caring for people makes sense. So, talk about what does it look like practically to be a mental health advocate in the workplace? What is this change you’re trying to bring about in the corporate world?
Michelle D:
Yeah, there’s a lot of things organizations can be doing to cultivate a culture of compassion. And I would first say the first thing that they can do is start really caring about their people, especially now in the face of everything we’ve been dealing with, with this pandemic, right? Leading by example, walking the walk, talking the talk.
Michelle D:
So, one of the things that I have been working with leaders on is like, let’s help your people feel cared for, let’s teach them psychological resilience. Let’s remind them of the things that they can be doing to care for themselves and recenter themselves. It’s been a rough 14, 15 months. What is it that they need? And how do we remind them of some things they really need to be doing to recenter themselves and feel better. If they feel better about themselves, about their life, about their work, it’s all going to be a win-win.
Michelle D:
So, it’s leading by example, really extending and doing more than handing them an 800 number for mental health and looking the other way. It’s no, let us help equip you so that you start to feel the way you want to feel. So, it’s that. It’s also what are you doing in the workplace to normalize the narrative around brain health?
Michelle D:
So often, stigma paralyzes people. They don’t talk about it, they’re embarrassed by it, and therefore they ignore their wellbeing and then it escalates. So, we have a responsibility to normalize the narrative and there are simple things organizations can do to really cultivate that in the workplace. So, I guide them in different activities they can do to really open up a conversation that is comfortable for both the leader and the employee, but not too invasive, because you can’t change a culture overnight. You have to do it slowly and you have to have leaders courageous enough to go first.
Warwick F:
I love what you say. I mean, part of it is providing mental health resources. Obviously, ideally, the company would pay for it or pay for a lot of it and make it not just something that nobody wants to join, but also by modeling it. I know Brené Brown has done a lot of work on vulnerability. And one of the things we talk about here on Crucible Leadership is vulnerability for a purpose. You could talk about every dumb thing you ever did. Like you could be some line manager and say, “Yeah, I had a DUI and I did drugs and I smoked this.” It’s like, “Okay, that’s great, but what’s the point? How does this help me?”
Michelle D:
Yeah.
Warwick F:
It’s another thing if they’re sharing some challenge that they went through growing up, and then you say, “Well, you know what, I went through that too.” That’s where it’s vulnerability for a purpose to make them feel heard and that they’re not alone. None of us want to be alone.
Warwick F:
When you feel like your boss, your coworkers understand you and have been through maybe not your exact thing, maybe they’ve been through similar things, that helps, I mean, wouldn’t you agree, normalize. I love the phrase you used which is it’s okay not to be okay.
Michelle D:
Yeah.
Warwick F:
If your boss and coworkers… you don’t have to get to every minute, granular level of detail, but just to say, “You know what, I’m actually not okay and here’s why.” Just the cliff notes version.
Michelle D:
Yeah.
Warwick F:
And then share that. Does that make sense? And I would love if more bosses, more CEOs were open about their own challenges and say their life hasn’t always been rosy. I may be a CEO, but-
Michelle D:
Amen.
Warwick F:
… there’s always a backstory.
Michelle D:
Yeah, they have the ability to set the tone, right? If they’re willing to say, “I dealt with anxiety at one point,” and I’m your CEO, like, oh my goodness, people are going to talk about them revealing that and be okay, acknowledging their own stuff.
Warwick F:
And it’s going to give them tremendous hope. If he or she can be CEO-
Michelle D:
Yes.
Warwick F:
… then maybe I can. Maybe this is not like a corporate death sentence, what I went through, a life death sentence. Maybe, yes, there will always be scars, but I can have a fulfilling and rewarding life. I can overcome, in a sense.
Warwick F:
So, yeah, I mean, just the combination of modeling, which then makes going to mental health… if your boss says, “Yeah, I had to go through counseling,” and that’s like, really, wow, then maybe it’s… because sometimes we feel like… and I’ve gone through counseling for what I went through.
Warwick F:
Sometimes you think, oh, if you go to counseling, it’s a stigma. We’re broken, we’re failed. Well, it’s like, guess what? We’re all broken in some sense. Maybe some of us may feel more broken than others. But I don’t know any person that’s human that has not broken in some way, that hasn’t had some setback, that’s affected them in their lives.
Warwick F:
So, yeah, do you feel like you’re making progress that people are listening to you? CEOs and companies that it’s not like, “Well, thank you, Michelle. That was really powerful and interesting and we’ll get back to you.”
Michelle D:
It depends, Warwick, it depends. Some leaders are very aware of the massive impact that this whole COVID has had on people, mentally and emotionally. And they want to do more. They genuinely do want to do more. Other organizations, they think that what they’re doing is adequate, right? The 800 number, they can call it if they need it. It’s like no. Like here in the United States, the CDC says that one in three Americans are dealing with anxiety or depression because of the pandemic. One in three.
Warwick F:
That’s staggering.
Michelle D:
Chances are your employees are struggling in silence and they’re embarrassed and your culture prevents them from feeling confident enough to reach out proactively and get supported. And that’s a problem.
Warwick F:
Yeah, I wonder if, and I’m sure you do this, but I wonder if CEOs begin to realize if you deal with mental health proactively and helping people feel like it’s okay not to be okay, that is a corporate strategic advantage.
Michelle D:
Amen.
Warwick F:
If your competitors don’t, I’m doing it, you will get better people and you’ll be able to retain them. And why would you want to forego something that gives you a leg up on the competition? Whether you care about it or not, and I hope they do. But even if they don’t, and it’s like, I’m just about the bottom line. This will help you.
Michelle D:
Absolutely.
Warwick F:
I mean, I’m sure you’ve obviously given that speech, if you will. Do you find that begins to percolate in their brains as like, hmm, corporate strategic advantage, I like that.
Michelle D:
Exactly.
Warwick F:
Does that work at all?
Michelle D:
Yes. And you have to also look at the disability costs, right? Like people just going out, being out of work to manage a crisis is another expense. Engagement, people are not engaged in their work because they’re preoccupied with whatever they’re dealing with mentally and emotionally. There are so many reasons. And just the feedback alone from the employees who I’ve had the privilege of leading through my programs have said, “This program has made a difference for me because it’s reminded me of all the things I need to be doing. But most importantly, I feel cared for by my company and by my boss, that they’re doing a little bit more to help me feel good.”
Gary S:
Yeah, and I’m going to jump in at that point, because we’re recording this podcast at a telltale time for me. As you know, Michelle, because we were supposed to do this recording last week. My father passed away two weeks ago, as we record this podcast now. And while I am the president of my own company, so I have only myself to give myself some slack, that my clients who I work with have been exactly what you’ve been talking about, Warwick being one of them.
Gary S:
Warwick and I are friends on Facebook. I’ll post something about my dad on Facebook, Warwick will comment about that, talk to me about that, reach out and recognize that I’m going through a difficult time. Warwick, you don’t even know this, as we were waiting for this recording to begin, the folks at SIGNAL, the branding agency that you have, that I work with as part of your team, they send flowers on my dad’s passing that are right here.
Gary S::
Now, those things don’t end the pain and the mental struggle, but they do make you realize that people care, that people look at you as something beyond just here’s a task he can do, here’s the bottom line he can help us achieve. That, I think, is the essence, in some ways, Michelle, of what you’re trying to tell people when you say find that culture of compassion, that culture that says, okay, tasks maybe can stop for the day.
Gary S:
You were very gracious when we miscommunicated because I was in a bit of a fog. And you were very gracious when we missed the first opportunity to do this interview, and now we’re doing it. And I’ll go in with your conversation about higher power and God’s involvement. I got to believe it’s not a coincidence that you’re the guest that we had on the line when my father passed away.
Gary S:
So, let me thank you for walking your own talk in that you were very gracious toward me because I didn’t send the email or didn’t get there. And you were waiting and it didn’t happen. All of that does help add up to feeling like more than a number. That’s where I’m at. I am more than a number to those folks with whom I work, and that is a critical part of the healing process. For me, that’s what it’s been and I imagine you’d say that’s true for others as well.
Michelle D:
Oh, absolutely. I say this all the time in my psychological resilience program that we all navigate these types of life-altering experiences in a very unique way, right. Like, I’ve lost my parents, but my experience is very different than yours. We all are going to experience these challenges of life in our own unique way and we can’t compare ourselves to other people. What we need to do is really just extend that compassion to whatever is needed at the moment. Like, just be human again.
Michelle D:
And I think that that’s what’s fundamentally important, especially around COVID. People struggled for 14, 15 months. Other people appeared to be fine. Everybody has been in their own boat in the same ocean and just trying to do the best they can. And we’re not going to get out of this without a mental health crisis that’s looming and PTSD from all that we lost during this. So, we really do need more compassion now more than ever.
Warwick F:
Absolutely. And I think along with compassion, the word that comes to me is grace. When people go through tough times, whether it’s the loss of a loved one, or a divorce, or mental health challenge, if they’re a valued employee, and I’m assuming you wouldn’t have hired them if they weren’t valuable. They have a good attitude, they try, and that’s one thing. If nothing ever gets done, they have a poor attitude, year in, year out, okay, that’s a different problem you have.
Warwick F:
But let’s assume, for the sake of argument, that they try hard, they’re a valuable member of the team, they’ve got the skills you need, all of the benchmarks that they wouldn’t be there if they didn’t have them, then when life events happen or challenges, cut them some slack. Give them some grace. Don’t say, “Hey, X key performance indicator that has to be done by Friday. I don’t care what’s happening in your life, get it done.” It’s like, really? That’s not how you should treat people.
Warwick F:
I mean, that old adage, treat people the way you would like to be treated. If you’re going through something, wouldn’t you want a bit of grace? Maybe somebody else can pick that up for you, or maybe it’ll take a bit longer to get it done. And none of us are perfect in this in terms of extending the grace we should. But compassion and grace go a long way to making people feel valued and treasured, if you will. Does that make sense?
Michelle D:
Yeah, it totally does. But here’s the monkey wrench in that whole conversation you just shared. You can’t have compassion or empathy for someone else if you don’t have it for yourself. So, a lot of times, people are acting the way they know to act because that’s how they are.
Michelle D:
So, when that woman said to me, “You didn’t bring your bubbly, upbeat self to work,” I was mad, angry, hurt, but then I stopped and I reflected, what was her relationship? Does she extend compassion to herself? What were her biases around mental health and depression when I shared that with her? So, there’s a whole host of self-awareness and biases and self-compassion that plays into the ability to be compassionate.
Warwick F:
Well, I mean, what you just said is so profound. I mean, I’m reminded of the title of your book, Breaking into My Life. To a degree, and I don’t pretend to be a mental health expert or even a theologian, but there is a sense where I wonder how easy is it to forgive others if you can’t forgive yourself?
Michelle D:
Right.
Warwick F:
Which goes first? I don’t know. But certainly, one plays into the other. I’ve had years of experience of forgiving my own. It’s not so much I tried to hurt anybody, which really my own stupidity. I was young and naive. And, okay, I was young and naive and made some dumb decisions. Would have I made those decisions now? Probably not. I think I’m better at seeking good advice. Rather than what I did was, in my case, it’s classic.
Warwick F:
I ignored the advice from the good investment bankers who said “Don’t do it, it’s too risky.” I listened to the people that were more looking for a big fee who said “Yep, go ahead.” It was a classic how to be stupid and make poor business decisions. It was incredulous, what I did.
Warwick F:
But okay, so I was in my late 20s and I made some dumb decisions where you got to forgive yourself. And it’s so true. And if you can’t forgive yourself, then, yeah, you’ll probably treat others the way that you feel like you should be treated. I hadn’t quite thought about it that way. But yeah, I mean, that’s such a good point you’re making.
Michelle D:
I arrived at this well after the incident. And I’m present to it because one of the chronic complaints I heard from employees was “I’m going to kill my partner. I’ve now been in my home with them for 12 months. They’re driving me nuts.”
Michelle D:
And so, I actually have a module in my psychological resilience course where I talk about the importance of self-compassion and grace, and having an understanding of how to extend your own compassion to the ones around you. Because people were at each other’s throats, people were arguing, and their family unit was struggling.
Michelle D:
So, we had to have a conversation about compassion for yourself and for each other, and really trying to understand that they’re doing the best they can in the circumstances that they’ve been given. Even though we’re all dealing with COVID, their experience is very unique to them. So, we really do have to step in other people’s shoes.
Gary S:
That is a time where there was enough silence in the conversation that I heard the captain turn on the fasten seatbelt sign and we’re getting to the point where we’re going to have to land the plane. But before we do that, and Warwick will ask at least one more question, Michelle. Before we do that, before the captain does put the plane on the ground, I would be remiss if I did not give you the opportunity to let our listeners know how they can find out more about the fascinating services you offer as that bridge between them and the corporate world, or if they’re in the corporate world, between them and their employees.
Gary S:
How can people find out more about your services and you?
Michelle D:
Sure. You can go to careforyourpeople.com and you can learn why it’s so important to do a little bit more for your people, and you can connect with me there. And if you’re interested in learning about my story, you can easily go to Barnes & Noble or Amazon and look for my book, “Breaking into My Life.”
Gary S:
Fantastic. Warwick, what else can we pick Michelle’s excellent brain on?
Warwick F:
Well, a lot, I’m sure. But I love this image you have of the bridge between helping people confront their mental health and being able to get the support they need. Do you feel like that’s really a symbol of what your mission is, being the bridge? And if so, just talk about that metaphor, because that’s such a rich metaphor, being a bridge.
Michelle D:
It’s one of those things where if you can… the thing that I learned from giving my TED Talk and from writing the book was that the courage to go first creates an opening for other people to not feel so alone. So that’s why I say I’m the bridge because I have no problem telling my story. I want you to hear my story. I want you to understand that it’s perfectly normal to deal with mental health challenges and we can thrive in the face of them. It’s not a death sentence.
Michelle D:
So, I think it’s so important that we have people that are willing to go first, that can open the door, open the narrative, and that’s how we remove stigma. So, that’s why I say I’m the bridge because I want people to get comfortable with their brain health, so they’re not hesitant to get support and they can do so before they hit a crisis.
Warwick F:
One thing that we talk about on Beyond the Crucible, I talk about a lot is, and I don’t know if you found this, but as you talk about what you went through, there’s a healing component, a healing balm as I talk about. When you share that and people don’t look at you biblically like leper, unclean, please leave the town, you’re broken, I just don’t want to ever be in your presence because some of your negative experiences may rub off on me or whatever. They wouldn’t say that, whatever they’re thinking. Whatever we think they’re thinking.
Michelle D:
Right.
Warwick F:
But I know, as I’ve shared my story and I’ve mentioned before, for a number of years, I would refuse to go to reunions. I was fortunate enough to do my undergrad at Oxford and then I got my MBA at Harvard Business School. So, for instance, Harvard Business School, Boston is a little bit closer to where I live in Maryland. I wouldn’t go because I felt too ashamed, too embarrassed. But I finally said, you know what, I’m just going to go.
Warwick F:
And it’s not like I’m the first Harvard MBA that has had a business challenge. I mean, it’s obvious in hindsight. And they were like, “That’s okay, Warwick.” I mean, I wasn’t seen as this leper. So, as I started to do those things and share my story, I wasn’t like thrown out of the town or the village.
Warwick F:
And as I saw that my story could help others, that gave… I know it sounds so trite, but that gave some purpose to the pain and there was a healing element. I’ve got to believe you’ve experienced that. And if you have, is that something you talk in some of the courses you do?
Michelle D:
Yeah.
Warwick F:
Sharing it actually, not only helping others, it helps you to. Does that make sense?
Michelle D:
You have no idea. You are absolutely right. Writing this book took four years, and it was hard and it was cathartic. And when I finally finished writing it, I said to myself, I can have people see that there’s hope, that our past doesn’t dictate our future, that we still have the pen in our hand to write our future. And I think that sharing my story about my own depression helps people see the hope that it’s possible, that you can navigate life, and you can deal with it, and you can move forward. And I think we all need to recognize the power of our stories to really show hope for people who need it.
Warwick F:
Well, it’s funny, one last beat on this, I almost laughed at… four years is pretty good. For me, it was more like 12 years.
Gary S:
I was thinking the same thing.
Warwick F:
Three times as long. But I love that image of the chains and why it’s such an awesome cover. But I gave the talk in church and somehow it resonated with people that, as I say, I think I was a media mogul, former media mogul in church that day. But somehow my story inexplicably resonated with people, which still boggles my mind.
Warwick F:
But yeah, when I was writing in the next several years, that book, I couldn’t do more than a couple hours, three a day max, I would be like, this is too painful. I’m talking about the minute details of how dumb and stupid I was, and the assumptions I made that were so idiotic. And it’s like, okay, I need to take a break and recover before… you, I’m sure, would be same, if not worse, but-
Michelle D:
The same, yup.
Warwick F:
But yeah, I mean, thank you for what you do. And I love that concept of the bridge. And there’s obviously a lot of work to be done with COVID. I think people are really feeling it. But being able to help destigmatize mental health that it doesn’t mean you’re permanently damaged and you should be thrown in the garbage or whatever you feel about yourself. From my perspective, I think our Creator God loves us all just because of who we are.
Michelle D:
Yes.
Warwick F:
We can be beautiful and broken, which again, is not my phrase, but it’s a good one. We may be broken, but there can be a purpose to the pain. Yeah, there is hope. So, I hope more workplaces help destigmatize it, get people help, but as importantly, share their stories. Because when your boss and coworkers share that story, then you’re probably far more likely to actually get help and feel like it’s okay to talk about it.
Warwick F:
So, thank you for being on the front lines. There’s a lot of work to do, I’m sure.
Michelle D:
Yeah.
Warwick F:
The battle is a tough one. But thank you for being in the thick of things and a mental health advocate in the workplace, sorely needed. So that’s incredible mission that you’re on, Michelle, so thank you.
Michelle D:
Thank you. Thank you, Warwick.
Gary S:
I have been in the communication business long enough to know when the last word has been spoken on a subject and that was it. The plane has landed. And I’m going to offer a personal reason why I know the plane has landed because on the floor, my feet are perfectly flat. That is something. On the first plane ride I ever took, my dad taught me when I was nervous, when the plane lands, put your feet on the floor flat. And I still do it to this day when I fly.
Gary S:
So, the plane has landed and the conversation has ended. I have for you, listener, I have three takeaways from our conversation with Michelle Dickinson. One, don’t rush the process. There’s not a statute of limitations on your crucible. Moving beyond it is not something you have to do with a time clock ticking. As Warwick puts it often, focus on continuing to take one small step at a time as you chart your course back from your crucible and on to your life of significance.
Gary S:
Takeaway number two, comfort is not always comfortable. And it’s not always our calling. We’re not always called to comfort. Listen to the voice in your head. Listen to your heart. Listen to the tug that is pulling you into something that might be a bit audacious, that might be a bit outside the box, that could be scary. That may very well be your life of significance calling out to you. Explore it and find out if that’s the case, and if it is, buckle up and get going.
Gary S:
The third takeaway we’ve not discussed, but it’s too good to not discuss. We have guests fill out forms before we interview them and we asked some questions. And one of the questions we ask is what’s one bit of advice you’d offer listeners to help them overcome their own crucible experiences and live a life of significance? What is a critical action you believe they can take to find hope and healing after a setback?
Gary S:
Michelle has just given the best answer I’ve ever read to that through 73 or four episodes. This is what she wrote, the third takeaway from today’s episode. Life is always happening for us, even when it appears crappy. Know that it is serving us something we can learn from. We are stronger than any circumstance. And you, listener, are stronger than the crucible that you have been through.
Gary S:
So, until the next time we are together, please remember that that crucible that you’ve gone through, maybe it’s crucibles that you’ve gone through, they are not the end of your story. In fact, they can be the beginning of your story, because they can lead to, once that chapter is completed, as you move beyond your crucible, they can lead to the most rewarding chapter of your life because that life will lead, when the final period is placed on the final sentence in the final chapter of your book, it leads to a life of significance.
Shawn Harper has learned from his crucibles – which include extreme poverty as a boy, suffering from learning disabilities and being kicked out of two schools – that the only way to move beyond those challenges is to move through them. What he discovered on the journey changed his life – leading first to an NFL football career and now professional fulfillment as a business owner and sought-after motivational speaker. But don’t call him a success. That’s a word and a pursuit, he says, that’s rooted in image, not reality. It’s something you chase but never achieve. So for Harper the goal is winning, which he defines as pouring yourself into your hopes and dreams and making a difference in the lives of others where and when you can. In Crucible Leadership terms, that means living a life of significance.
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👉 Take the free Trials-to-Triumphs Self-Assessment to discover where you are on your journey of moving beyond your crucible and how to chart your personal course to a life of significance: https://beyondthecrucible.com/assessment/
Transcript
Warwick F:
Welcome to Beyond the Crucible. I’m Warwick Fairfax, the founder of Crucible Leadership.
Shawn H:
I was not going to be defined by the pain. And I was going to take the power from the pain. That is the only thing really that separates a superhero from normal people, outside of talent, is that they see the pain, they see the villain, they see the buildings being blown up, everyone is running one way, and they decide to run the other way into it. That is it right there. The calling card to greatness is adversity. And you have to make a decision. Do you run from it? Do you cower away from it? Or do you set your sail, and it seems like it’s impossible, but you fight through it? You fight to it, and you fight through it.
Gary S:
So, which way do you run? When you’re hit by crucibles do you keep the pain and loss at arm’s length, or do you lean into the lessons those setbacks and failures can teach you?
Gary S:
Hi, I’m Gary Schneeberger, co-host of the show and the communications director for Crucible Leadership. This week’s guest, Shawn Harper, has learned from his crucibles, which include extreme poverty as a boy, suffering from learning disabilities, and being kicked out of two schools, that the only way to move beyond those challenges is to move through them. What he learned by doing so changed his life, leading first to an NFL football career, and now professional fulfillment as a business owner and sought-after motivational speaker. But don’t call him a success. That’s a word and a pursuit, he says, that’s rooted in image, not reality. It’s something you chase, but never achieve.
Gary S:
So, for Shawn, the goal is winning, which he defines as pouring yourself into your hopes and dreams and making a difference in the lives of others where and when you can. In Crucible Leadership terms, you’ll discover in this conversation with Warwick, it’s his way of describing and living a life of significance.
Warwick F:
Well, Shawn, thanks so much for being here, and super excited to have you, and love talking about your book, The Winning Edge. And you have a particular, different definition of winning. You’re a business leader, speaker, author, and former NFL player.
Warwick F:
So, before we get to all that, I’d love to hear a bit about the backstory, the origin story of Shawn Harper. Kind of where you grew up. And I know you mentioned you grew up in Columbus, Ohio, which, as you know, I mentioned I’m from Australia. My wife actually is also from Ohio, but nearer Northeast, Ohio. Youngstown. So, her family were all obviously Browns fans, being that part of Ohio. So, yeah. Just tell us a bit about Shawn Harper, and how you grew up, and your parents, and yeah, just sort of the backstory.
Shawn H:
All right. Okay. So, I’m going to make an attempt to not only explain my story, but I’m going to have it to segue into the whole winning concept. And before I go any further, thank you guys for having me. Thank you for this opportunity. And I pray that it would be a blessing, that it can not only affect, but infect thousands.
Shawn H:
I was born and raised on the South Side of Columbus, Ohio. And most people, when they think of NFL professional athletes or even business leaders, they have this concept of this person being all-star, all-AAU, all-intergalactic universe, and all that stuff. Nothing could be further from the truth.
Shawn H:
I had to repeat the first grade. Learning challenges throughout my entire life. Documented with four to five learning disabilities. Single-parent family. We weren’t poor; we were “po”. That’s a big difference. It’s a different level of being in poverty. The whole government cheese. It was really bad. And stuttering my entire life. Could not complete a sentence until college. Being kicked out of two schools because of disciplinary issues.
Shawn H:
I wasn’t a bad boy; I was a mad boy. And there’s a big difference between bad and mad. I just relished the opportunity to just vent the anger of not having a father, being in poverty, not having opportunities afforded to me, or thinking that I can never achieve these opportunities. It feels like you’re just being emotionally emasculated at that point or in that juncture of my life anyway.
Shawn H:
After being kicked out of my second school, I went to Independence High School in Columbus, Ohio. I was a sub-average athlete. Barely started. I wasn’t even honorable mention all conference. I was the guy that would get the participation trophy. I was the butt of everyone’s jokes. Just hit with adversity, after adversity, after adversity.
Shawn H:
The thing about adversity that I love is that it can break you. It often breaks you. But it also can make you a record-breaker. And the difference is your perspective of the challenges and of the adversity that you’re going through.
Shawn H:
I was headed off into the sunset of just being a sub-average, impoverished young man. And then the phone rings. The phone rings and there’s a junior college, a two-year school in Mason City, Iowa. And the coach is like, “Shawn, I want you to come to Iowa to play football.” And I’m like, “I’m from the hood. I’m from the South Side of Columbus. And you want me to go down to the corn fields? Literally, between two corn fields. You want me to play football?” Click. I hung up.
Shawn H:
Something happened in that moment though. The dream of one day playing professional sports began to germinate, began to move, and it’s like, “Call that coach back.” And I said, “Coach, if you’ll have me, I’ll come.”
Shawn H:
And I go up to Mason City, Iowa. Like 26,000 blonde hair, blue eyes. Everyone’s last name is Schneider. I mean, like-
Gary S:
Hey, wait a minute. That’s close to Schneeberger.
Shawn H:
There it is. German.
Gary S:
Hey, man.
Shawn H:
I’m sitting here and I’m like, “What in the world?” But in the moment, after the first season or towards the end of the first season, I had this epiphany and it went something like this. You’re right. I can’t be successful. I don’t have the grades. I don’t have this. I listed like nine things that I was lacking. You don’t have that. You’re not even starting now. It’s not going to happen. But I can win. And the moment I said that, it was like my body, things began to switch on, there’s lights, and wait a second, that’s a different perspective. Success is blocked, but winning, you can win.
Shawn H:
And when I made that connection, not comment as much, but the connection, I began to connect with the DNA of who I am and, in my opinion, who every human being is, and that is that they are born winners. One out of three, four million sperm cells, you’re the one that fertilized the egg. You are the winner. Which is why we love gambling. Well, I don’t, but people do. Which is why people love sports. It’s because they love to win. It’s not about success; it’s about winning. That has been hijacked. And so, my new model is now, if life is a game, you play to win.
Shawn H:
And once I adopted that, I began to move through different avenues to MacGyver life, MacGyver opportunities. Went to Indiana. Draft Day in NFL. Third pick in the fourth round. Opened up companies. Began to speak. And I used that winning perspective and the winning mindset from the locker room to the boardroom.
Warwick F:
Well, I mean, that’s an amazing journey. I mean, for a lot of folks, they’re probably thinking, “Yeah, you said you weren’t a bad kid; you were mad.” I can, I wouldn’t say understand, at least not experientially because as I mentioned I’m from a pretty privileged background in Australia. But when you grow up with a single parent in a tough neighborhood, I could understand why it’s like, “Life isn’t fair,” you know?
Shawn H:
Right.
Warwick F:
It’s like whether it’s poverty, injustice, all of the things that I’m sure is sadly very normal, how do you get over mad? Because some people, they stay in mad, and they never get over mad, and they say, “This isn’t fair. And this isn’t right,” which is a true statement. It’s not fair. It’s not right, being a single parent growing up in a poor neighborhood. But how did you change from mad? Because not everybody does.
Shawn H:
Right. So, once you make the statement, “This is not fair,” now you have to make a decision. And the decision is, do you settle with the fact that it’s not fair and you create excuses and you become a victim? Or do you say, “You know what? It might not be fair, but I’m going to make the best out of it. And I’m going to win.” And you become a victor.
Shawn H:
Oftentimes, adversity, the pressure, the pain is fuel. And if you push against it, if you fight against it, you begin to take and extract power from it. And then you begin to move through it.
Shawn H:
One of the worst things that I’ve seen is to give a person a huge win in life or “a huge success in life”, maybe $12 million or instant fame, and they haven’t earned it. They haven’t fought through the process to appreciate it, or the adversity is so tough when they get there they can’t deal with it because they weren’t primed as they were coming up through the process. Stop aborting the process.
Gary S:
I have probably, and I’m not exaggerating. If I am, only a little bit. I probably have 25 quotes of yours written down on pieces of paper here. And one of them, and I can’t find them right now because there’s too many pieces of paper and the type is too squeezed together. But you said, either in your book or in an interview, you said that we’re not born winners or losers; we’re born choosers.
Shawn H:
Yes. And so, I have to actually redact that because…
Gary S:
Oh, okay. Well, it’s breaking news.
Shawn H:
Yes. Well, no, I have been saying that for about two years now because I’m a winner, and I just now have to manifest and to move in, and to behave like I really am. And that, to me, is probably one of the greatest steps to achieving greatness in life is your self-concept.
Shawn H:
Who are you? Because let me tell you something. If you don’t know who you are, you’re who they say you are. And once the world can brand you and label you, it has all authority over you. “You can never grow past your name”, which is why in the good book, this is why in the word of God, when God wanted to do something extraordinary, the first thing he did was tell them what I’m going to do, and then he changed the person’s name.
Warwick F:
Absolutely. Like from Abram to Abraham; Sarai to Sarah. I mean, there’s a lot of examples.
Shawn H:
Saul.
Warwick F:
Yeah, Saul to Paul. Exactly. And so, what was the key moment for you as you were growing up, maybe it was junior college, where you went from being mad, this is unfair, to you know what, it may be unfair, but you changed your self-concept, you changed almost the definition of winning? What was that key moment in which you made a shift in your thinking, a significant shift?
Shawn H:
Okay. So, after, I’m Shawn, this is who you are, you’re a winner, let’s go for it, I began to do what winners do. And one of the things that I’ve noticed that winners do is that winners separate themselves. They always separate themselves. That’s what makes them a winner is that they are distinct.
Shawn H:
And so, I’m in Columbus, Ohio, and I’m like, “This is what I want to do. I have to go back to school.” And so, I packed my bags. I went back early. I went back like four months early. I’m in a hot, sweaty, stinky college dorm room. And I’m practicing twice a day. I’m taking summer courses. And I’m practicing twice a day. I left Columbus, by myself in a dorm room, and I practiced twice a day.
Shawn H:
When camp time came around, I was so much further ahead. I studied the plays. I learned the schemes. I learned the offense. Then I took 22 hours in one semester. That’s crazy. 22 hours in one semester. I was able to graduate a half semester early, which made me more marketable to Division I, which I was going for, Division I schools. You’d get me six months early. And that is the strategy and the tactic that I took was separation.
Shawn H:
I wrote 200 colleges. Well, truth of the matter, I wrote one letter and I xeroxed it 200 times. I signed it though, just to make myself, this is who I am. I put myself out there. The phone began to ring. I had more options. And winners focus on separation.
Warwick F:
Wow. And so, was there a mentor? Or what led you to make that decision when you were in junior college in Iowa, that I’m going to go there early, I’m going to look at the playbook? You made a decision. Was there any outside influence? Or you just said, “You know what, today’s the day I’m going to change the course of my life”?
Shawn H:
I was going through a breakup, and I said, “You know what? I’m out of here. I’m out of here. I’m going to focus on going to the next level. I’m going to focus on me. I’m going to get myself together.” And I packed my bags. I jumped on a Greyhound business. 22 hours. And I landed back in Mason City, Iowa.
Warwick F:
And would you say that’s when you changed your self-concept, where maybe life’s not fair, but I’m not going to be a victim, to use your words, I’m going to be a victor?
Warwick F:
I mean, you mentioned before, life’s about choices. You made a choice. You made a profound choice. And that’s one of the things that comes up a lot in Crucible Leadership that… we’ve had folks, like a Navy SEAL that was injured, became a paraplegic in a training accident. We’ve had victims of abuse. We’ve had business failures. Every kind of crucible. And some things like physical challenges, some things you actually can’t fix, but the attitude… that’s a good example, where that’s never fair when you suffer a physical challenge. That’s never right. But yet, they’ve all changed their mindset, in your words, their self-concept. And so, in that sense, using your definition of winners, they’re winners because they make a choice not to be defined by their circumstances or their crucible.
Warwick F:
And it sounds like that’s what you did, right? You were not going to be defined by your background. You were going to choose your own path and your own self-concept.
Shawn H:
Right. I was not going to be defined by the pain. And I was going to take the power from the pain. That is the only thing really that separates a superhero from normal people, outside of talent, is that they see the pain, they see the villain, they see the buildings being blown up, everyone is running one way, and they decide to run the other way into it. That is it right there is that the calling card to greatness is adversity. And you have to make a decision. Do you run from it? Do you cower away from it? Or do you set your sail, and it seems like it’s impossible, but you fight through it. You fight to it, and you fight through it.
Gary S:
This is a perfect segue into something that I’ve wanted to do since I read both The Winning Edge by you, Shawn Harper. And Warwick has his book, Crucible Leadership, coming out in October. And I wanted to read just a couple of snippets about failure that you both write about. It’s like you’re looking at each other’s homework or something.
Gary S:
Here’s from your book, Shawn, what you wrote about failure. “Failure is your friend. Failure is where the lessons are learned. Failure is where you make your adjustments. Unfortunately, people run as fast as they can from failure. They shield their lives from failure. They won’t grow and experience the opportunities. They’re taught not to fail.” You add, “You must be willing to fail. If not, you can’t grow.”
Gary S:
Warwick writes in Crucible Leadership, “Failure can be of great value. It can be the most refining time of your life. Difficult experiences can change you. In a sense, they can make or break you. Choose the path that makes you better, more whole, and a more resilient version of yourself. Failures and setbacks, your crucible moments, can feel like insurmountable obstacles, causing you to feel stuck or lost, but they can also offer an introspective inflection point that moves you toward more effective leadership and a life of significance.” That’s the life, that’s the path you both are on. And that you’re encouraging others to be on. Fair?
Shawn H:
Fair. In order for you to win, in order for you to play the game, you have to be willing to lose. And that right there is the question that you have to ask yourself. If life is a game, you’re going to play the game to win. When you step on that court, when you step on that field, it doesn’t matter how prepared you are, how much shape you’re in. What’s the odds in the back of your mind there is a chance, are you prepared to lose? When you invest, you don’t invest money you’re not willing to lose. Are you prepared to lose?
Shawn H:
And listen to this. The more you’re willing to lose, in some instances it makes you a very powerful and dangerous person. It makes you very powerful but dangerous because if you have nothing, you have nothing to lose. It’s like, “You know what, I am willing to lose this.”
Shawn H:
Now, what it’s like is, is you’re around a table full of people who are playing poker. And that person grabs six or seven chips. And they take both hands and they push them in the middle and they say, “I am all in.” And what do you do with that? “I’m all in. I’m willing to lose. Are you?” Woo. Then the lessons that you can extract from that, the techniques, the strategies, the relationships that are developed in that. We love the mountain top, but there’s water in the valley, baby. The lessons that you learn from that it’s…
Shawn H:
Listen, the average millionaire, according to Google, has filed for bankruptcy 3.2 times. If you look it up on Google and say “Google millionaire”, it says 3.2 times they have filed for bankruptcy. They have failed according to the world standards.
Shawn H:
In our educational system, I’m going to take a shot at it because they have conditioned us to fear failure. “Joe, you got a ‘F’ on your test. You don’t get a smiley face. Oh, too bad. You’re bad.” Versus, “Hey, we have a great learning opportunity here.” When I failed the first grade I had to repeat the first grade. Man, it was horrible. For years, I carried that. I carried that for years. We don’t value failure. And yet, that’s how we learn how to walk and ride a bike.
Warwick F:
Wow. I mean, that is so profound because a lot of people fear failure. And when they fail, they’re also not willing to learn lessons.
Warwick F:
I’m sure you know way more about football than I do, but you’re an offensive lineman. And let’s say you’re up against some all-pro, which I’m sure you’ve been many times, and they get by you and the quarterback gets sacked. Okay, well, that’s technically a failure. Well, you could say, “Well, okay, I’m up against one of the greatest pass rushers in history. And, of course, I’m going to get beat,” rather than, “Okay, I got beat. What lessons do I need to learn about technique and positioning?” And it’s like, “Okay, I got beat that one time. Well, it doesn’t mean I’m a failure, but what can I learn? What lessons can I learn from it?” Rather than some people, when they fail say, “Well, gee, I was up against so-and-so, all-star pro. Of course, I got beat. There’s no lessons because, heck, nobody could block that person.” That would be a different way of looking at it. But you choose the first path, which is, “Okay, if I got beat, I lost that game. In sports, very few people have won every game in high school and the pros have ever played in. That’s almost impossible. You’re always going to lose at some point.” So, you lean into failure.
Warwick F:
So, talk about what did that look like in your life in terms of not being afraid of failure, embracing it, leaning into the pain, and learning from it. How did that look for you?
Shawn H:
I’m still afraid of failure. You know what I’m saying? But you just do it anyway. I’m nervous about some stuff. I’m nervous about investments, but you do it anyway, you know?
Warwick F:
Right.
Shawn H:
Yeah. I mean, no one… which kind of leads into a totally different area, but it’s like we fear death, but that’s where the growth is. Failure is death to your reputation, death to your brand, death to your perceived value. But in that death, there’s life. And you have to go through it. You have to go through the canal of death to see the life.
Warwick F:
Absolutely. I don’t know if this gets into winning versus success, but I know for me I look at it as… my failure, which in my case was sort of epic proportion, $2.25 billion failure in a sense of… that was the value of the takeover. The 150-dollar company ending on my watch. Maybe it’s my faith perspective, but I don’t look at that as… that $2 billion failure doesn’t define me. Yes, my Wikipedia entry is young, hot-headed kid, could have had it all, but lost it. That’s kind of what it says. For me, as a person of faith, my self-worth, my persona is based on God loves me unconditionally for who I am as a human being, not for my achievements. So, I try to separate my self-esteem from what I’m actually doing. So, whether I win or lose in any particular event, that doesn’t define me. I’m not defined by a game or an event. Does that kind of make sense? How would you look at it in your terms about not letting failure define you?
Shawn H:
That’s why the self-concept is so important because that is something that you’ve created, you’ve defined, and you protect. That is something that nothing in this world’s operational system has authority over is I am a winner. That happened before I was born. I’m a winner period. That’s number one.
Shawn H:
And what we do is that we tend to, or our society tends to, encourage to define what you do as who you are. And they try to create that distinction or that connection so tight. And you know what? I’ve struggled with that as well. And I have to push back on that because now it affects your decisions. It really affects your decisions. Do you keep the company? Do you let the company go? Do you do this or… well, you know what? If you’re willingly going to sacrifice yourself because it’s who you are, well, then dag gone it starts to mess with your decision-making.
Shawn H:
But the second thing about winning is, is that you don’t have to win all four quarters to win the game. You don’t have to win the first half. You could lose until the last six or seven minutes in the second half. That’s been done in the Bible throughout. And so, with you, with me, with other people, it’s like the game is not over. The game’s not over.
Shawn H:
And plus, if the game is over and you don’t see to proceed victory, we’re running a relay. So, I done handed this bad boy off to tons of people. And they’re running. And catch them if you can.
Warwick F:
Mm-hmm (affirmative), no, absolutely. So, I want to ask about this. You use this fascinating distinction between success versus winning. And life’s about winning, not success. Now, how do you see the difference between those things?
Shawn H:
Okay. So, as I mentioned earlier about you are created to win. So, if you think about the games that we played growing up, they were win-lose games. The whole thing was based off of, “Hey, win kickball. Lose kickball, badminton.” Everything is win/lose.
Shawn H:
And then around the third or fourth grade, by the time you find out that Santa Claus is not real, they introduce another concept and this concept is called success. And this concept is basically not about win or lose anymore. This concept is about something that’s not static; it’s moveable. You can shift it.
Shawn H:
And then they do what I think is probably the most damning of all, they define what success is. And then they tell you how to achieve it. So, in the US success is money and wealth, for the most part. Recently, it’s likes and popularity on social media. But up until then, it’s money and wealth and fame. And this is how you get it: primarily through education. And this is what you have to do. And you have to live here in this subdivision or in that subdivision. And you know what? Being a missionary, it’s a noble idea, but you won’t be successful being a missionary. Being a pastor, let’s just be a doctor or a lawyer. Let’s have some prestige because that is what society deems as success.
Shawn H:
The problem is, as I mentioned earlier, is that it’s not static, which means that I could have $4 million in Columbus, Ohio. I’m doing okay. I’ll take $4 million downtown Manhattan, I’m probably average. You take $4 million to Dubai, you are broke.
Shawn H:
And so, now, since it’s not static, which means that it’s a moving carrot. You’re always chasing the carrot. You’re always trying to become what you really are. You’re chasing. You’re trying to become.
Shawn H:
Winning is the fullest expression. It takes away the become, and it focuses on the believe in the being you are. So, you manifest who you are. Winning is the fullest expression of who you are mentally, socially, emotionally, financially and, to me, most important, legacy. That’s the fullest expression of who you are.
Shawn H:
Success focuses on production. Winning focuses on reproduction. It is congruent with nature. You have a talent. You have who you are. And you reproduce that. You encourage. You reproduce that. You, sir, you’ve gone through adversity. You’ve gone through challenges, both of you probably. And now you’re reproducing it with the lessons that you’ve learned.
Warwick F:
Yeah. I love what you’re saying. I mean, you often hear the phrase “moving the goalposts”. Well, success, it’s like you think you’re in the end zone, but you’re not. They just moved it 50 yards. And it’s often the case that success is defined by other people. So, in business, okay, you made a million. Well, what about 10 million? What about a billion? It’s like gee, you may be doing well, but you’re not at a Bill Gates level or Jeff Bezos.
Warwick F:
In sports, there’s always somebody better, quicker, faster. I’m a big tennis fan and Roger Federer fan. He’s won 20 majors. Well, Rafael Nadal and Novak Djokovic are on his heels. Rafael Nadal, they call him the King of Clay. He’s playing in the French Open as we speak. Absent something incredible, he is likely to win the French Open, move to 21 Grand Slams, and beat Roger Federer. So, it’s like if Roger Federer’s ego was defined as being the greatest of all time, which in tennis means the most majors of all time, then he’s in trouble. Or in football, it’s like how many Super Bowls have you won? Have you won any? If you’ve won some, have you won more than any other player that’s ever played? And even then, then you start debating, well, maybe it’s easier now than it was. And you never win that debate about the greatest of all time. There’s always somebody who says, “Yeah, but… ” yeah, but. And so, if your image is defined on that, you’re in trouble
Shawn H:
And what makes it really sad is two things. Number one… well, three things. Most of us, including myself, I’m like really praying about this. Most of us will lose our calling because God didn’t call our image; God called our identity. He has you here for a season, and he has you here for a reason. That’s number one.
Shawn H:
Number two, when we pursue the success game, we tend to sacrifice the other three or four that I mentioned. We sacrifice our health. We sacrifice our relationships with our family. We sacrifice so much to achieve one or two or three things.
Shawn H:
And the last is that we lose so much. We lose a lot of time. And time is the one thing you cannot get back. We lose it because we’re chasing a carrot.
Warwick F:
You know what you said is, again, forgive me for keep saying this, but so profound. I mean, I’ll probably use the “P” word a few more times, but yeah. I mean, identity versus success and calling. I mean, in a faith perspective, we get that, but there’s a lot of people that don’t. Every once in a while, I am amongst other things certified executive coach, and people will say, “Hey, I just sold my business or I left my job. I’d love to just chat as a friend.” And say, “Okay, that’s fine.” We’ll have lunch. And I’ll ask them, what are their skills, and what are their passions, and usual stuff. And then if they’re a believer I’ll say, “So, how does what you’re thinking of doing, how does that fulfill a kingdom purpose?” which is a faith-based way of saying “calling”.
Warwick F:
What saddens me is 9 times out of 10, not only will they not know how what they do will fulfill a kingdom purpose, they won’t even understand the question. It’s as if I’ve just said, “Explain to me quantum mechanics or nuclear physics.” They’ll be like, “What did you just say?” And in a broader sense, it would be saying to people, “Tell me what your calling is.” I mean, how many people do you know, if you ask, “What is your calling?” I feel like a lot of people are like, “I don’t know. Never thought about it,” you know?
Shawn H:
Right.
Warwick F:
I’m a doctor. I’m an accountant. I’m a football player. I’m a missionary. Okay, but whatever. But what’s your calling? You know what I’m saying? I mean, that’s not something people think about.
Shawn H:
Wow. It’s unfortunate because the success model hijacks their worldview. And once your worldview is hijacked, it’s like you have on glasses and you see everything through those lenses. So, now it’s to the point where calling and purpose and destiny is not even in the picture. You can’t even see that. Christianity or faith period is something that is like an accessory to a nice jacket versus being the pulse or the-
Warwick F:
Yeah. It’s something you do on a Sunday, but it has nothing to do with what you do the rest of the week, you know?
Shawn H:
Yeah, yeah.
Gary S:
What’s fascinating to me about this conversation, if I can jump in, what’s fascinating to me about this conversation, and because we’re in the area of football a little bit, I’ll pull out some football analogies. You guys are both talking from the same playbook. You’re using different plays out of that playbook, but you have the same, let’s say, offensive coordinator. God has directed you both down this path.
Gary S:
Shawn, you talk about winning. Warwick, you talk about a life of significance. You both talk about the importance of leaving behind a legacy. And you both talk about things that can steal that, that idea, Warwick, for you, of being the G.O.A.T. can rob you of those things that lead to a legacy you can be proud. What you talked about, Shawn, the success and chasing the money and the prestige, that saps your relationships, that ends up ultimately in the end sapping your legacy. Warwick, you say it’s about a life of significance. Shawn, you say it’s about winning. You guys are both… it’s the exact same playbook; it’s just different plays within it.
Gary S:
And I think, I hope, listeners, you’re catching that, that despite their different backgrounds, their different crucibles, their different experiences, they are both mapping out plays, if you will, of how you win, how you have a life of significance. Lean into that. Learn from that. And apply that in your own life.
Warwick F:
Absolutely. I mean, as you’re talking, and I love the word “legacy” that you used, Shawn, and Gary just mentioned. It occurs to me, if somebody, a family member was to give a eulogy for you or me or anybody, it’d be interesting to ask, “So, what would a winning legacy look like for you?” And that begins to backtrack into calling, and what does that look like?
Warwick F:
And I’m sure you have in your mind what a winning legacy would be like for Shawn Harper, for when your kids are there giving your eulogy. And you want them to be proud of you. You want them to think, “You know what? Dad was pretty awesome. Yeah, he was a good football player, but he was a whole lot more than football. And this is who my dad was,” kind of thing. That’s what we all live for rather than, “Okay, he won some Super Bowl rings or he didn’t,” or, “He was all-pro offensive lineman or not.” It’s like they’re not going to really care about any of that stuff. It’s going to be a bunch of other things that they would define as a winning legacy, don’t you think?
Shawn H:
Yeah. In fact, I just had that experience about four days ago. I attended the funeral of my mother. We buried her this past Saturday. And the place was packed. And she was 82. 82 years of age. But the legacy…
Shawn H:
And I gave a story on social media about that, about me having the first major meal without my mom. And I’m sitting in the kitchen, this is funny, I’m sitting in the kitchen, and I’m looking at this pot. I’m looking at this pot. And I’m like, “Why am I keep… I keep staring at this pot?” And I realized that I don’t know how to make the gravy. But my mind races back to when I was six years old, and how I would sit in the kitchen, and my mom would make gravy and other things. And she would talk to me all day.
Shawn H:
And I just replayed the moment, replayed the flour, replayed all the ingredients. And I was able to make the gravy, once I was able to move past the grief. And that there’s grief in the gravy. And that gravy is the legacy. Edith Harper is gone. There was never a cookbook. And it was nothing she never taught me. I just watched. I watched. I can soon learn to do it, if you’ll let me see me done; I could watch your hand in motion, but your tongue too fast may run. I watched her make gravy. I watched her live life. And now I’m teaching my son how to cook now. And I’m allowing that to come through.
Shawn H:
So, at the funeral, the winner, the people who win, or to measure the win, is when you look around at the people and you see a little piece of Edith Harper in everyone around. You know what? The legacy continues from her mom, to her, to my kids. That’s the win.
Warwick F:
That’s amazing. So, when you think of your mom, what were some of the elements of, I guess you just outlined some of it, but her legacy? I mean, she didn’t grow up with a lot of money, but yet she left a powerful inheritance in the broad sense of that word, in the spiritual sense. She was wealthy in the kingdom, perhaps. So, what were some of those aspects, would you say, of her legacy?
Shawn H:
One of the greatest aspects of Mom’s legacy, and as you know I am a believer, is that she taught me about the spirit realm. She taught me about prayer and about warfare, getting up three, four o’clock in the morning, praying through things.
Shawn H:
I remember, after my father divorced my mom. That’s the first thing. The second thing is, is that she cried out to God. She said, “God, how am I going to make it?” And she said God told her, “If you give 20 bucks to the poor every single month, I will take care of you and all your six/seven kids. They will never want for anything, if you take care of my kingdom.”
Shawn H:
And so, she made me cognizant of the spirit world, how you sow, how you give, how you pray, how you forgive. She taught me the keys or the rules of the kingdom, which has allowed me to navigate life to the point where people are like, “How the heck are you even at this juncture?” It’s not me. I know the system and I know the rules because Mama taught me the rules.
Gary S:
I’m going to jump in, Shawn, only because my father died two weeks ago. So, I know what you’re talking about when you talk about sort of the terrible tenderness, the savage sweetness of those kinds of moments. And my dad, very similarly to what you just described your mom as doing, she wasn’t necessarily… she wasn’t pulling you aside and saying, “Here, Son, here’s how you cook.” You watched her. She spent time with you.
Gary S:
My dad, similar kind of situation. And part of what we’ve been talking about here is that when you chase success, your time goes there, your time is pulled away from your loved ones, and that can degrade that legacy in the eyes of children. The thing that stands out for me about my dad, as a Christian man who spent the early 2000s in church, in evangelical churches, that was the era of the men’s group, the men’s retreat. And men would always get together on the weekends. Men would get together. They’d haul off, they’d steal our watches, and we would sit around. But one of the things that happened in there is I always heard men say, or I frequently heard men say, “My dad never told me he loved me. I didn’t know my dad loved me.”
Gary S:
And I didn’t… I mean, I had some issues with my dad in certain areas, but I didn’t have that one. My dad told me, from the moment I could understand what it meant, that he loved me. And he spent time with me, but he also, he showed me and he told me. And that made all the difference in the world in who I became in terms of being okay with my emotions, being able to express love for people, being able to do that. That’s his legacy.
Gary S:
His legacy is my relationship with my stepchildren. That’s where that comes from. And he didn’t set out to do that. That wasn’t on his to-do list. He just spent time with his son. And that is what is so important about this discussion, is take the time to focus on the things that are going to matter when everything else burns up, as the Bible says. That’s where legacy is born.
Shawn H:
Yeah. I have never talked to an individual, 70-plus years of age, and had him or her talk about their portfolio and net worth. They always open up pictures, “These are my grandkids. This is this.” They always focus on things that we should have focused on in our 20s and 30s. And I don’t want to be that person. And I don’t want anyone listening to be that person, to take the last four or five years of their life with maybe oxygen or living in a home somewhere, talking about wisha, coulda, shoulda. That regret is… man, there’s… wow, the pain of regret is like a slow churn in your soul. You don’t want-
Warwick F:
Yeah. That’s one of the things we talk about is live your legacy today. There’s a song that obviously everybody’s familiar with, the Cat’s in the Cradle by Cat Stevens. And it’s a haunting song because the refrain is the son says, “Hey, can we spend some time, Dad?” “Aw, we’ll do it soon. We’ll do it soon.” And he’s always busy. And then the son grows up. And the dad’s older and says, “Hey, Son, I’d love to spend some time… ” “Aw, Dad, I’d love to. The kids. And I’m just rising in my career. And I’m sorry, but what we’ll do it again soon, Dad. We’ll do it again soon.” You don’t want to be that dad, where you spend no time with your kids. You’re not doing the things that you love.
Warwick F:
And so, whether you’re 70 years old or 20 years old, think about what legacy, how you define your life, significance, what does winning look like to you, and live that today. Don’t define success based on what other people think it should be.
Warwick F:
If you’re a football player, maybe it’s winning Super Bowls or maybe it’s like, “I want to be the best I can be, but if I win a Super Bowl, great. If not, that’s okay. But my self-image is more than football or more than business. It’s I’m going to play. I’m going to do my best, but I’m not defined by other people’s expectations.” I mean, does that kind of make sense in terms of legacy?
Shawn H:
All the sense in the world. And unfortunately, the state of the world, I put it all on the fact that we didn’t care about our legacy.
Warwick F:
Right. And it’s funny, people chase success. There’s that old fable, if you will, of the anthill, where ants are crawling all over each other to get to the top. And one ant says to the other, “What are we doing? Where are we going?” He says, “I don’t know. It must be good because everybody else is climbing to the top.”
Warwick F:
And you get to the top, and it’s like individual success is never fulfilling. I mean, I’ve had big failures, but my undergrad was at Oxford. Worked on Wall Street. And then graduated from Harvard Business School. Well, Oxford, Harvard Business School. Sounds good. And I suppose I’m proud of it in a way, but does that make me happy and more fulfilled? Not really. I mean, it’s a thing.
Shawn H:
But see, that in itself is your ministry. And also, it’s my ministry because we’ve tasted it.
Shawn H:
They are selling this. They are branding this. They’re packaging this to 99% of all the people. “This is where you have to go. You got to go to this university. And you have to make it to this. You have to be at the tip. And once you get to the tippy, tippy, tippy top, you get to meet the wizard,” right? It’s just like… Or, “Once you make it to the NFL, wham, you have it. That’s the life. Let’s push everybody towards that wealth.”
Shawn H:
And I’ve tasted it. And you’ve tasted it. And now we can turn back and say, “It’s not what it’s cracked up to be.”
Warwick F:
Well, I mean, you would know better than I, but how many NFL players, some make obviously enormous amounts of money and they lose it. They have the cars, and maybe the girlfriends and the wives. And you wonder how many of them feel fulfilled and joyful. Maybe some do, but it’s like it feels like fool’s gold. Yeah, they may have more money than they… but it’s like are they really happy and fulfilled in the broad sense of the word? And I don’t know, it’s almost sad. Do you know what I mean?
Shawn H:
Yeah. It’s a whole new level of fear now because now you have to keep it. And now, everyone else is watching you to make… are you going to keep it? Or how can I exploit it from you?
Shawn H:
But to have that level, to actually be at that level, and then to come off of the mountain unscathed and say, “Hey guys, they’re not going to tell you this, but I’m going to tell you,” and you’re going to tell them, us, that it’s not in that. It is in your family. It is in your relationships. It is in your health. It is in this, these moments, living in the now. This is what it’s all about. I’ve already been behind the wall. I’ve seen the wizard. He’s a little man. So, stop spending your entire life on the yellow brick road.
Warwick F:
It’s being. It’s being; not doing. I mean, one of the things that I mentioned, which sounds crazy, and fortunately my publisher is a person of faith, and understands. I have a book coming out in October, Crucible Leadership. And I’ve said to him, “Look, I don’t care how many books I sell. If it’s zero or 10,000 or 100. What I feel called to do is be faithful, do my level best to obviously hopefully make it successful.” I have a great team, including Gary. But my goal is not book sales; it’s to be faithful to the calling that God has put on my life. I’m not going to be saved by a book. It’s a book. I’ve spent 12 years writing it. I mean, blood… It includes pain and suffering, but my self-image is not going to be defined by book sales, you know?
Shawn H:
Right.
Warwick F:
That’s got nothing to do with my image. I mean, I’m doing my level best to try and make it successful, but it’s just trying to… how do you help people understand that their self-image is not based on book sales or football game wins? Or how do you get people to open their eyes and have that maybe Paul-Road-to-Damascus moment? How do you get them to see you that?
Shawn H:
Well, you have to destroy the word “image” first. It’s the image that you have to destroy. See, once you are void of identity, then you subconsciously develop an image. And now, whoever has the power over the image has power over you. So, now, image is external; identity is internal. And it’s supposed to come from the eternal, right? So, check it out. When you develop a strong sense of identity, the image loses its power. So, the world has a vested interest of destroying your internal identity in the hopes that you would spend all your energies, psyche, resources to have the image. And once you live an image-based life, then the world system has you because it’s all… yeah, it’s all external.
Warwick F:
One final beat on this. Because I think from our perspective, your identity, if you’re a person of faith, need to be based on God. And the the Bible is very clear on that.
Warwick F:
If you’re not a person of faith, you’ve got to connect your identity with your fundamental beliefs and values. Most people’s beliefs and values, they’re typically not, I don’t know, greed, money, whatever it is. Typically, people aren’t living what they believe themselves. Whatever you believe, your fundamental beliefs, you want your identity to be tied to that, not to success.
Warwick F:
And you’ve just got to make… as you said, life is about choice. You’ve got to make that choice. Are you going to define your life based on success or winning in the sense you use? Is it going to be defined on identity, ideally tied to God or some other fundamental belief? Your identity is what the game’s all about, right?
Shawn H:
It is.
Warwick F:
The ultimate winning and losing is, you going to win the battle of identity or lose it? Well, it’s your choice.
Shawn H:
That’s where it is. All actions stems from thoughts. All thoughts come from your belief. And your belief is nestled in, as Maxwell Maltz says in the book, Psycho-Cybernetics, in your self-concept.
Shawn H:
And since we’re talking about God, we’ll take it one step further. In order to really be your self-concept, your being, it’s what you are belonged to. So, it’s become, belief, be, and belong.
Gary S:
We have arrived at that point in the show, gentlemen, where I normally say, “The captain’s turned on the fasten seatbelt sign,” but because I have a former NFL player as our guest, I’m going to say, it’s the two-minute warning, guys. We’ve got just a little bit of time left before the final gun goes off. I sound like I’m doing an announcer voice. That’s weird.
Gary S:
I’d be remiss, at this point, Shawn, if I did not give you the opportunity to tell listeners how they can find out more about Shawn Harper, and your speaking, your books, everything that you do.
Shawn H:
Okay. Real quick. Shawnharper.org. Shawn with a “W”. That’s my website. @shawnharperspeaker. That’s Instagram.
Shawn H:
Now, if you go to shawnharper.co, and I’m going to take this down soon. If you go to shawnharper.co, the book that we’ve been talking about, you can get a free download.
Gary S:
Here it is.
Shawn H:
Just-
Gary S:
It’s The Winning Edge.
Shawn H:
Put your name and email in. You’ll get a free download of that book. It will be sent to you.
Gary S:
Warwick, take us to the final gun.
Warwick F:
Well, Shawn, thank you so much. I just love that your concept of winning, identity, legacy, and not success. I don’t know, maybe as you’re talking to young people, maybe it’s football players or just young people in general, what’s kind of the message that you want them to hear as they’re beginning their life? What’s the key takeaway that they need to learn to map out their life, would you say?
Shawn H:
Wow. The key takeaway that I would have from a motivational perspective is resistance through persistence, is that you got to keep fighting. Get back on the bike. That’s how we learn how to ride bikes is we keep falling off the bike. You get back on the bike.
Shawn H:
From a spiritual perspective, it’s get to the belong stage. It’s where I belong to God through his son, Jesus Christ, which changes my worldview, which changes my perspective. It’s not about what I can get; it’s more about what I can give. It doesn’t come to you if it can’t get through you. Live your words, life and your words and your actions as a seed. Everything you do is a seed. And you’re responsible for that harvest.
Gary S:
I have been in the communications business long enough to know when the last word has been spoken on a subject. And Shawn Harper just spoke the last word. And that sound you heard was the final gun going off. The game’s over.
Gary S:
Here’s the good news. Shawn Harper won. Warwick Fairfax won. And hopefully, listener, you believe that you’ve won as well. Been blessed by this conversation.
Gary S:
Warwick and I have a couple of favors to ask you, as we bid ado. One, tell your friends about the show. If you’ve liked this conversation, please let your friends know about Beyond the Crucible. You can also subscribe on the podcast app that you’re listening to the show on right now so that you can never miss, you will never miss a conversation like our conversation today with Shawn Harper.
Gary S:
And until the next time we are together at Beyond the Crucible, remember this. Your crucible experiences are real. They’re painful. We know that. They can, as we said at the outset, they can knock the wind out of your sails. We talk about that a lot.
Gary S:
Shawn described some very traumatic things that he went through. If you listened on a podcast app and didn’t watch on YouTube, pop over to YouTube for the first 10 or 15 minutes of the show. Watch Shawn’s face when he’s talking about some of the things he went through as a young boy. He’s smiling. He’s describing some traumatic crucible experiences, but he’s smiling because he’s come out on the other side. He’s come out beyond it. He’s seen that that didn’t define who he was.
Gary S:
And that’s the message that comes from, we hope, this episode and every episode of Beyond the Crucible. And that is this, that your crucibles do not define you. They are not the end of your story. In fact, if you learn the lessons of your crucible, if you lean into that failure, that pain, and find out what it is that you’re supposed to walk away with, more knowledgeable about, and apply that to your life going forward, your crucible experiences, far from the end of your story, they can be the beginning of a new chapter in your story. And that new chapter can be the most rewarding chapter yet because where it leads, the final period of the final sentence of that chapter, leads to a life of significance.
Have you suffered setback and failure? Then you probably have struggled with anger and maybe bitterness as you think of those who contributed to your pain. In this episode, Crucible Leadership founder and BEYOND THE CRUCIBLE host Warwick Fairfax discusses with cohost Gary Schneeberger the critical need to forgive those who have wronged us (or even ourselves) in order to move past our crucibles and toward a life of significance. Warwick lays out seven steps you can begin practicing today to cultivate what he calls the noble character to practice forgiveness. From understanding the difference between forgiving someone and condoning their actions, to channeling your pain in more productive ways than being consumed by bitterness, you will walk away from this discussion with practical action steps you can take beginning today to start walking in this truth expressed by Marianne Williamson: “The practice of forgiveness is our most important contribution to the healing of the world.”
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👉 Take the free Trials-to-Triumphs Self-Assessment to discover where you are on your journey of moving beyond your crucible and how to chart your personal course to a life of significance: https://beyondthecrucible.com/assessment/
Transcript
Warwick F:
Welcome to Beyond the Crucible. I’m Warwick Fairfax, the founder of Crucible Leadership. When you’re angry and bitter about what somebody has done to you, you might have been fired, abused, maybe it was divorce, it could be all sorts of things in which you feel like somebody is responsible for making your life miserable. You might even think that made your life a living hell, so to speak. How in the world can you forgive them? Bitterness and anger puts you in prison. It’s like drinking poison every day. You’re the one that it’s really killing, the other person often doesn’t care. And so, why is forgiveness important? Because you’re worth it. Because if you want to move on and have a productive life, a life of significance, a life of joy and fulfillment, you cannot do it, it is absolutely not possible, unless you forgive.
Gary S:
Those are strong words, challenging words, and true words. Hi, I’m Gary Schneeberger, co host of the show and the communications director for Crucible Leadership. What you just heard Warwick say, is a critical reality as well as a key challenge to all of us who’ve endured setback and failure and trauma and trial. As we discuss in detail in this week’s episode, we simply will not be able to do what this show aims to help us do, move beyond our crucibles if we don’t forgive those who inflicted, or who we believe contributed to those crucibles. And that includes in many instances, ourselves. How do we do it? That’s the meat of today’s conversation. Warwick lays out seven steps you can begin practicing today to cultivate what he calls the noble character to practice forgiveness.
Gary S:
From understanding the difference between forgiving someone and condoning their actions, to channeling your pain in more productive ways than being consumed by bitterness, you will walk away from this discussion with practical action steps you can take beginning today to start walking in this truth expressed by Marianne Williamson, “The practice of forgiveness is our most important contribution to the healing of the world.” The reason that we do not have a guest today is, it’s one of those episodes where Warwick and I have a discussion around some key principles of Crucible Leadership. And today’s subject is forgiveness.
Gary S:
Now, if you’re virtually or actually scratching your head saying, “What does forgiveness have to do with crucibles?” One of the things that is sort of our organizing construct for what we’re talking about, is that crucibles can tend to lead to blame in some way. Warwick has said many times on this show, if you’ve listened many times, you’ve heard him say, “Crucibles, what happens sometimes it’s your fault, sometimes it’s not your fault.” That can lead you to think, regardless of whose fault it is, it may be somebody’s fault. In a large majority of crucibles, there is blame that crops up and that blame has to be dealt with. And that’s what we want to talk about here. And that forgiveness is one of the ways, is the chief way to kind of move blame out of the viewfinder and begin the process of bouncing back from your crucible. That’s sort of a 30,000 foot level Warwick, I know you have some more concrete thoughts as we get this discussion rolling.
Warwick F:
Yeah. Very good point, Gary. Really, why forgiveness has come up a lot, is we’re all about here at Crucible Leadership, how to get beyond setbacks and failures to live a life of significance, a life on purpose dedicated to serving others. Well, often when bad things happen, whether it’s a failure of your own making, a setback, could be a physical setback, maybe we’ve had victims of abuse, we’ve had all sorts of different kinds of crucibles, very often there’s blame, there’s anger, even there’s bitterness, even rage. And the challenge is at least it’s our belief and my belief that you cannot move on with your life, you cannot get beyond your crucible, title of the podcast, without forgiveness. And so sometimes blame is something like, I don’t know. It’s something that we want to hold and cling on to.
Warwick F:
We don’t want to give them the satisfaction of forgiving them. If it’s something that we’ve done ourselves, we don’t feel that we’re worth forgiving. And so really, why we’re talking about this is, if you don’t forgive, if you don’t try to stop blaming somebody, whether it’s you, others, God, the universe, you can’t move on. If you can’t move on, you’re in what we call a prison, in a sense of your own making. This prison of bitterness and rage and anger. And that’s not a good way to live. There’s no way if you’re in the prison of resentment that you can live a life of joy and fulfillment. It’s just not possible. So, we want to help people… We’re dealers in hope, we want to give people hope here. And there’s not a whole lot of hope when you’re in the prison of blame and bitterness and anger.
Gary S:
That’s absolutely true. And it’s not… Let’s at the outset set the expectation here. Folks, if you’re dealing with some unforgiveness, if you’ve got some things that are going on because of your crucible that it’s hard to forgive someone, this is welcome to the club time, right? If it were easy, we wouldn’t have to talk about it. It would be something that would be natural. It’s not natural. Some of the crucibles, some of the traumas, I call them traumas, tragedy, setbacks, failures at the outset. That’s how I always introduce to show, it’s not easy to find forgiveness. One of the… I did a lot of searching around on the internet for quotes about forgiveness. And we’ll start off with this one from Indira Gandhi. Why is forgiveness so hard? This is what Indira Gandhi said. Forgiveness is a virtue of the brave. Ouch! Right? There’s virtue involved, and you got to be brave.
Gary S:
And those can be things that can be hard to summon sometimes and hard to manifest sometimes, as you’re moving forward. Is that true? That seems fair-
Warwick F:
Oh, yeah. Yeah. Indira Gandhi, this prominent, former Prime Minister of India. Yeah, it does take courage. And one of the things which I’m sure we’ll get into, why is forgiveness so hard, because sometimes, and we’ve had all different kinds of guests on the podcast, let’s say it’s… Let’s make it really challenging. Maybe you were abused growing up by a family member or somebody else. It’s like, “Well, if I forgive, am I condoning it? Do I say it’s okay? I want them to know that this what they did just crushed my soul, crushed my life.” And the tragedy of it is, when we think somehow by forgiving we’re letting the other person win, it’s so often when people do bad things to us. This is galling, but often true, is they don’t care. If they know, it doesn’t really worry them that much. It’s galling. It’s often the case that people that do terrible things, sometimes there’s no remorse.
Warwick F:
And so we feel like we have to hold on to this because we don’t want to say it’s okay. And that’s why we’ve talked about this with multiple guests, who’ve been through horrific experiences, and they’ve pretty much all agreed that there is a fundamental difference between forgiving and condoning. And that’s something that’s actually one of the points that we’ll get into. But that’s why Indira Gandhi is right that forgiveness is for the brave, because you’ve got to be willing to say, “Okay, what happened was not right, but I’m going to forgive because I have to do it for my own sanity.” It doesn’t as we’ll get into, it doesn’t happen overnight. It requires a bit like exercise, it requires a lot of work. And you often have to keep coming back to the well. But yeah, it’s not easy. And sadly, so many of us choose not to go there.
Warwick F:
We just, “I’m not going to forgive, because I want to remember how much they hurt me, how bad that was. And I never ever want to forget.” And some reason they think by not forgetting, that’s a good way of handling it. Just fundamentally, you damage yourself. That it’s somehow people saying, “No, no, no, I’m not going to forgive because what they did was wrong.” And they can’t get past that concept.
Gary S:
Right? And the ramifications of that affect both the individual who feels that way and it can affect a wider swath of people. And one of the things we’re going to move as you’ve hinted at a couple times, or we’re going to move into the details, the steps of overcoming that bitterness and that anger and embracing forgiveness that you’ve written in a blog that should be on crucibleleadership.com by the time you hear this listener. If it’s not, it will be there shortly. But I wanted to sort of paint a picture of what forgiveness looks like in action, and what hanging on to anger and bitterness looks like in action. And it’s not my picture, this is a picture by a man named Dr. Kets De Vries, who in advocating for a forgiveness culture, cited the contrast between the results of Nelson Mandela in South Africa who was well known as he was imprisoned under the apartheid system, he was imprisoned for a very long time, finally freed and then became the leader of South Africa. And contrasting him with Robert Mugabe of Zimbabwe, who handled things differently than Mandela did.
Gary S:
I’m going to read a couple of paragraphs from what Kets De Vries wrote to paint a picture of what it looks like to live in what he called a forgiveness culture and what it looks like to not, to get started on this conversation. This is what De Vries wrote. “When you fly over Zimbabwe, you see a wasteland.” That’s Robert Mugabe’s country. “When you fly over South Africa, you see something very different.” Two leaders with very different attitudes toward forgiveness. De Vries was a teacher, he says, “If I ask my class, which political leader do you most admire? 95% say Nelson Mandela.” Remember he did this research back when Mandela was still in power. When you ask why, the answer is forgiveness. At the end of South African apartheid, and after 27 years in prison, Mr. Mandela forgave his oppressors, and encouraged many of his party’s members who clamored for revenge to do likewise, telling them, “Forgiveness liberates the soul and removes fear. That’s why it’s such a powerful weapon.” In comparison, Robert Mugabe opted for bitterness, vindictiveness and hatred against white Zimbabweans and the nation’s black citizens who oppose him.
Gary S:
By encouraging supporters to forcibly occupy white owned commercial farms, Zimbabwe, once the breadbasket of Southern Africa became the poorhouse. Under his rule, unemployment rose to between 70% to 80%, life expectancy fell. In mid November 2008, Zimbabwe’s peak month of inflation was estimated at 6.5 sextillion percent, making the national currency basically useless. That’s the difference. Someone who embraced forgiveness, someone who embraced bitterness.
Warwick F:
Yeah. Gary, that is such a superb example, the contrast between Nelson Mandela, the President of South Africa and Robert Mugabe, the Prime Minister, I believe he was of Zimbabwe, couldn’t be greater. As listeners may know, Nelson Mandela was imprisoned for decades maybe in the infamous Robben Island prison in South Africa. But the difference between how they handled how they were treated was very different. As you point out, Mandela, he created these councils of reconciliation, I’m sure where appropriate, there was justice, and things were taken care of as appropriate. But his focus was on the future of South Africa, of have it being a stable, prosperous country. And he created that environment.
Warwick F:
And really, given he was in solitary for years, it would be understandable if he said, “After what you’ve done to me, and people like me, there’s going to be retribution.” But his focus was on the future of South Africa, of it being prosperous with people of all backgrounds. And as you rightly say, contrast it with Robert Mugabe of Zimbabwe, that was very different. Understandably, he wanted to make people pay. But as you say, he took all the land from the white farmers, which again, you might say was a good idea, but how about trying to make cooperatives or co ownership of farms or some way in which you can empower and give black people in Zimbabwe a say, and ownership while not losing the intellectual capital? They were not able to achieve that. The focus was on retribution rather than how do we make sure Zimbabwe is prosperous for people of all backgrounds? So, you’re right, it was a huge contrast in how those two leaders handled that situation.
Gary S:
Yeah. And that word picture, that image that we’ve just talked about, it’s a good place to then jump into what your blog’s about. You use the phrase in talking about Zimbabwe and South Africa, what Mandela did allowed for the creation of a stable, prosperous country. What we’re trying to do for individuals who have gone through crucibles, and maybe bumping into some anger, some bitterness sometimes, we’re looking to set them on the path to a stable and significant life. And that’s what the seven points that you discuss in your blog, are really designed to do to set them on that path. So, the first, and you mentioned it a little earlier as we first started talking, but it’s worth repeating, the first step toward embracing and enacting forgiveness, is to realize that you’re worth it. Why is that such a critical place to start?
Warwick F:
Because, especially in one sense, when you’re angry and bitter about what somebody has done to you, you might have been fired, maybe it was abuse, maybe it was divorce, it could be all sorts of things in which you feel like somebody is responsible for making your life miserable. You might even think they’ve made your life a living hell so to speak. How in the world can you forgive them? Well, as we’ve just mentioned before, bitterness and anger puts you in prison. It’s like drinking poison every day. You’re the one that it’s really killing. The other person, as I mentioned, which is galling, often doesn’t care. And so, why is forgiveness important? Because you’re worth it. Because if you want to move on and have a productive life, a life of significance, a life of joy and fulfillment, you cannot do it, it is absolutely not possible, unless you forgive.
Warwick F:
And so forget the other person, you’re worth it, you’re… Because your life matters, and those that love you, they care for you. They believe your life matters. It’s worth it to you, it’s worth it to your loved ones, your family, your friends. The other person wins if you keep being angry and bitter, that’s how they win, if you want to look at it that way. If you want to win, you forgive them. In fact, often nothing can be more difficult to handle for the perpetrator of what they’ve done to you, is if you forgive them. I think even the Bible somewhere talks about pouring coal on some… And that’s true.
Gary S:
Heaping coal. Heaping coal-
Warwick F:
And so, I’m not saying forgive because it’s a way of getting back at them, that’s sort of a weird way of looking at it. But basically, the short story is forgive because you’re worth it, you cannot move on with your life without forgiveness. Not possible.
Gary S:
Sometimes listener, sometime do a search of forgiveness quotes on the internet, you’ll find a whole bunch of stuff. Here’s one that I found from Marianne Williamson, who we’ve talked about before on the podcast Marianne Williamson says this about forgiveness. “The practice of forgiveness, is our most important contribution to the healing of the world.” And that healing of the world starts with healing of ourselves. Before Nelson Mandela could enact policies as President of South Africa that created a prosperous nation, he had to first forgive what was done to him.
Warwick F:
And that’s true, because you look at a lot of the conflicts in the world, like in Ireland, Northern Ireland, the country of Ireland. Protestants, Catholics, it would be like, well, you do something to the other side and then they do something to one of yours. The movies are made out of this. Why you try to take retribution back on some other person. Well, they did it to my dad, my grandfather, my uncle, therefore, it’s payback time. The Arab-Israeli conflict, it never ends. Because of what they did to us, we need to do it to them. Our church has involvement in South Sudan at one of the poorest countries in the world. You have two major tribes that are in the same cycle, because somebody did something to somebody, there’s an endless cycle of retribution, which is just making it impossible to try to lift that country out of poverty.
Warwick F:
It’s hurting everybody in South Sudan. So, the point of all these examples is, lack of forgiveness can destroy countries, destroy communities, destroy the world. It is a big deal.
Gary S:
And it can, as you say in your blog, as you said at the outset of this discussion, as we got into talking about your blog, it can create a prison of your own making that you cannot get out of. So that’s point one of your blog on the seven steps to embrace forgiveness. The second point you make there is… This is critical. It’s a critical caveat, if you will. Forgiving does not mean condoning. Why is that important to stress for folks as we begin to discuss so early on, and we have seven points. Second point is, it’s not equal to condoning.
Warwick F:
Yeah, I think-
Gary S:
Why is that so important to stress at the outset?
Warwick F:
… that’s one of the biggest reasons that people say, “Well, I’m not going to forgive because what they did to me was so wrong. Because by forgiving it means I’m saying it’s okay. I’m giving them the satisfaction of knowing it’s okay.” And everybody we’ve talked to on the podcast has been through crucibles where let’s say, somebody else did something to them. They’ve all agreed, and we’ve had some people talk about pretty horrific crucibles. And the point is, forgiveness and forgiving does not mean condoning, it doesn’t mean that you’re saying what they did was right, it does not mean that there shouldn’t be appropriate legal consequences for what was done. It doesn’t mean that in certain circumstances, they shouldn’t be in prison, or if it’s a case of abuse, that they shouldn’t be distanced for the safety of yourself and your kids. So, it doesn’t mean that you don’t take appropriate measures. That’s the thing is, forgiving doesn’t mean what was done was okay, you’re not countenancing it, you’re not saying it’s alright.
Warwick F:
So, that’s a key concept, it sounds obvious, but if you’re in the midst of this blame, bitterness cycle, it’s not obvious. You’re thinking, “I don’t want to condone.” You got to tell yourself forgiveness and condoning are two different. Just because you forgive doesn’t mean what was done to you was right. It’s a huge concept.
Gary S:
Yeah. And it’s possible. In fact, many times they go hand in hand just as you said, forgiveness from an individual, right? I forgive you for this does not separate the person from any kind of consequences that their actions that caused the crucible to the individual doing the forgiving, that doesn’t release people from this. One of the greatest examples I see of this in the news from time to time, is stories of families who one of their children has been killed, either murdered or killed in an accident by a drunk driver or something like that, and the news loves to show because it’s such a counter to what seems like the eye for an eye metaphor that we like to use all the time in culture. Those stories when those things have happened, someone has been killed, a family will appear at the sentencing of the individual who was convicted of whatever crime might have been committed, and they say, “I forgive you for what you did.” I’m always in awe of that, because not only because it seems dissonant somehow, but because of the grace that’s exhibited in that moment.
Gary S:
Again, that doesn’t mean you should go free. It means I forgive you, I release you from… If we want to take this into a biblical discussion, the idea of forgiveness is to take on another’s sin. Right? To forgive someone who’s wronged you is to take on not responsibility for it, but to take it on and remove it from them and put it on you not the consequences of it. But what you’re holding “against them” you’re releasing. And that is because going back to point one, you’re worth it.
Warwick F:
Yeah. You raise a good point. Is from a biblical perspective, we should forgive because we have first been forgiven. And for people of faith if you believe that irrespective of your denomination, that should mean something. We are commanded to forgive. We have Jesus as somebody that has forgiven us. Now, if you don’t come from that tradition, obviously forgiveness as we’ve mentioned, it’s just for sake of your own soul is important.
Gary S:
And to get… So that folks don’t think that we’re camping only on the Christian religion, I just see it in an article I have here that Mahatma Gandhi said this about this very subject. “An eye for an eye ends up making everyone blind.” Right? The idea of not forgiving, right? An eye for an eye, this bad happened to me, so I’m going to do something bad to you. What you were talking about earlier, this sort of Hatfields and McCoys. I’ve got to get back at you for this, and then it just keeps going on endlessly. Here’s Gandhi saying, “An eye for an eye ends up making everyone blind.” Bad for society and bad for individuals.
Warwick F:
I think that’s true. I think really, the bigger man, the bigger woman, the one who is more mature, has more nobility of spirit, more grace, as you put it, is the one that forgives. You want to be a person of a noble spirit, somebody who is respected, who is admired, maybe even revered. Revered is… That’s a tough one to get to. I know that one should aspire to that. But hypothetically, let’s say you do, it’s the people that are often most admired are the ones who can forgive and get beyond what was done to them. That’s a mark of admiration that people have in our society.
Gary S:
And listener, I don’t do this often, but I’m going to do it here. This is like the first time I’ve done this. Your homework for this episode right now is to write down the phrase nobility of spirit that Warwick just said twice. That is a goal to shoot for. If we say at Crucible Leadership, we say a lot, authenticity is something that you should shoot for. Transparency is something that you should shoot for. Significance is the end game that you want to play for. Nobility of spirit in the context of the blame that can emanate from a crucible, having nobility of spirit towards those who have wronged you, and expressing that nobility of spirit is critical. So, write that phrase down, make that phrase part of your life, because it can make things go completely differently, and it can help you move as the title of this show is, Beyond Your Crucible.
Gary S:
The third point in your blog, Warwick, logically follows from the first two points. If you looked at those first two points and said, “You’re worth it, so forgive the person.” And forgiving doesn’t mean condoning, so forgive them even if they are really bad things. The third point seems to follow logically from that, and that is forgiveness is not easy. That’s somewhat self evident, isn’t it?
Warwick F:
It is. It’s a bit like running a marathon. Once you finish the first mile, the race isn’t over, you got… If it’s 26 miles like Olympic marathon, is you got 25 to go. Yeah, it takes time, it’s a matter of the will. It’s not like, “Oh, I don’t feel like forgiving.” What you feel like doing is really not very relevant. It’s a choice. It’s a decision, you forgive because you feel like it’s worth it from a spiritual Christian perspective, we forgive because we’re commanded to, from a broader perspective you forgive because you’re worth it. Not only are you worth it, your wife, husband, kids, grandparents, friends, they’re worth it. Because I think as you’ve mentioned, Gary, bitterness and anger, it affects more than just you, it affects everybody around you that knows you well.
Warwick F:
And so, not only are you worth it, but your friends and family are worth it. And so that should motivate, but it does take time. And it’s not like, “Okay, I choose to forgive X horrific act. Good, I’ll wake up tomorrow and I’ll feel great.” No. It takes a lot of time. It can take months, it can take years. Obviously some of that… And I think we might get into this a bit more later. Sometimes we need to get help, and we’ll talk about that in a bit. Part of what certainly helped me in the area of forgiveness is if you try to understand the other person, understanding doesn’t mean condoning, okay? But understand how people grew up. It’s very often the case that those who abuse were abused themselves. Now, I’m not a psychologist, so I can’t get my head around how that could happen. But from what they tell me, that is very common, that those who abuse were abused.
Warwick F:
And so therefore, as you think about that, just try to… It doesn’t mean you condone it, but if that’s all somebody ever knew, well, they’re probably going to abuse. So just that notion of when you have compassion for somebody, it’s harder to be angry at somebody if you have compassion for them and understanding and maybe even some empathy for them. That does take work. That’s not easy, especially in tough cases like abuse. But in my experience, at least it can help to a degree.
Gary S:
Yeah. And forgiveness is in most cases, true, deep, noble spirit forgiveness, is a marathon not a sprint. And this idea of, it’s not easy, in marathons they have little water stations that you stop at as you’re running it, just to kind of catch your breath, because they know you’re going to need to catch your breath. I think that’s what this idea of it’s not easy, it takes time. Give yourself that grace as you’re going through this process. We’ve unpacked now three steps for forgiveness.
Warwick F:
Just one more thing I wanted to say on that, before we get to the step four is, there’s a couple things, which is one is, for people that we have a difficult relationship with, whether it’s a friend or a family member, is typically won’t be one incident. Right? “Okay, good. I forgave him for this and we’re good.” As I say, it’s the gift that keeps on giving. And I’ve had experience in my life, it’s like, “Can you quit doing new stuff? Because I’m having trouble catching up. Okay? I forgave you for the last 20, but you just piled on 10 more. Give me a break. I can’t…” It’s like you’re forcing me to sprint 26 miles. How about a leisurely jog? A marathon isn’t meant to be run like 100 meter race, but you’re forcing me.
Warwick F:
I can’t keep up. Life’s not fair. I get it. And so, that’s why it’s not easy, because it’s like the Bible says, how many times do you have to forgive? It’s like 70 times seven, which is a way of saying an infinite number of times. So, it’s not easy. That’s part of why it’s not easy. And a further point that I didn’t really put in the blog is, I think forgiveness is-
Gary S:
Bonus content. That’s bonus content.
Warwick F:
Exactly. Forgiveness is a bit like weeding. So, when you feel that little, slight tinge of resentment coming up, slight anger, rage, is like, “Oh, I’m not going to go there. I know where that’s heading.” That little weed is going to become a lot little ember. Let’s change metaphors. That little ember is going to become a forest fire. Nip it at the bud. Pour water on it before it becomes a huge bushfire, as we say in Australia. It’s much harder to deal with. So-
Gary S:
I want to stay with your weeding metaphor for a second though, because… Let’s go back to that. What does weeding involve? When you’re done weeding for the day, you’re dirty, because you’ve got your hands in there, right?
Warwick F:
Exactly.
Gary S:
Forgiveness can get you dirty, forgiveness takes work. It’s not just something you snap your fingers at, to your point that it’s not easy and that it takes time. It’s like weeding. But here’s the other way that it’s like weeding. What’s the purpose of weeding? Why do you weed things out from around your flowers?
Warwick F:
Well done.
Gary S:
What are you trying to get in the end?
Warwick F:
You’re trying to get beautiful flowers or a beautiful lawn. And you don’t get the beauty without dealing with the dirt and dealing with the weeds. And yeah, it’ll crush the flowers and… Awesome points. Yeah.
Gary S:
Let’s move on now to… So we’ve gotten to the water station on our marathon, we’ve stopped, we’ve taken a sip. Now, we’re going to move on to the fourth point that you make in your blog. And this is where we really get into now some tips that you have for things you can do to help you on the process of embracing. And this is the enacting part of forgiveness. And the first one, point 4 from your blog is channel your pain in a more productive way. What do you mean by that?
Warwick F:
So, very often the people we’ve had on Beyond the Crucible on this podcast, they’ve channeled their pain in a way to help others. So, for instance, victims of abuse may try to help prevent other people being abused or for abuse survivors who have been abused, they will come alongside them, and try to help them and say, “I know where you’ve been. I’ve suffered your pain. I know what you feel like.” And there’s something very comforting when people feel not only understood, but they’re not alone. You know what they’re going through. You’re not just offering something from some ivory tower, you’re in there with them. That’s the highest degree of empathy when we can say, “I’ve been there with you, I know what it feels like. It’s awful.” It will get better, but it could take years, but just hang in there one step at a time. So it’s so often that a vision that you’re off the charts passionate about, can come out of your worst day, out of your crucible. We say that all the time.
Warwick F:
And maybe it’s not a direct correlation of, “Okay, if I was abused, I’m going to help other victims of abuse.” Maybe it’s something different. But it’s so often that you use your pain for a purpose to use that oft used aphorism. By using what you’ve been through to help others, there’s no question, there’s a healing component. And certainly, as I talk about a lot on the podcast, my crucible is a bit different. It was more certainly in large part due to my own failures and mistakes. But even… And we’ll get to forgiving yourself, which is one of the points we get to later. But I found in my own life, as I’m able to use my pain to help others, it doesn’t remove the scar completely, or the scab. But it does provide some level of healing, healing balm, as we say. There’s no question that it does ease your pain if you’re able to use it in a way to help others.
Gary S:
And in that healing for you, and perhaps for others, usually for others, there comes as you said at the outset, we’re dealers in hope here at Crucible Leadership. With that healing comes hope for you and for others, correct?
Warwick F:
Absolutely. Absolutely. When you can see that you’re able to help others, that gives you hope, it gives others hope. Hope does in a sense, tends to crush resentment. It tends to crush anger and bitterness. It’s hard when you’re filled with hope. Hope leads to Joy. Joy tends to put out anger and resentment. So, this sounds a bit sort of positive psychology, if you will. But good thoughts are better than negative thoughts. Negative thoughts which could have been another point in here, anger and bitterness, I’m sure it’s not that hard to find studies that will show it’s not good for your health, it’s not good for longevity. So you want to live longer and be healthier, don’t consume yourself with rage and anger. It’s just terrible for your health.
Gary S:
And that is a is an excellent. We haven’t talked about this. This is what I love about these discussions. I withhold things from you, and then you say something, and it’s like a perfect on ramp to what I want to say. And that’s this. Here’s another quote along the lines of what you just said. This is from Martin Luther King Jr. Dr. Martin Luther King Jr. said this, “We must develop and maintain the capacity to forgive. He who is devoid of the power to forgive is devoid of the power to love. There is some good in the worst of us, and some evil in the best of us. When we discover this, we are less prone to hate our enemies.” If that isn’t forgiveness ending in hope, I don’t know what is.
Warwick F:
That’s so true. Yeah. The ability to forgive does help us to love and vice versa the ability to love. Yeah, there’s something about that. And as listeners know, Martin Luther King is talking about in just the whole civil rights struggle that beset the United States history for really its whole history since its founding, and a lot of division, a lot of pain, a lot of understandable hurt of hundreds of years. But Martin Luther King had an ability to not condone, to understand, to promote civil rights, yet do it in a way that in a spirit of forgiveness, not condoning, in a spirit of love. He was able to bring people together. I haven’t memorized his I Have a Dream speech off by heart, but I’m sure that there was plenty of having a dream of where there wouldn’t be division, where there would be love, where people will be treated based on the content of their character, not the color of their skin. He had a vision that’s still working itself out. I wouldn’t say we’re there yet. Hopefully, we will be one day. But yes, love is a great antidote to bitterness and resentment.
Gary S:
Yeah. He who is devoid of the power to forgive is devoid of the power to love. That almost if you didn’t have three other really good points to make, I’d be like, “Let’s drop the microphone and go.” Because that really is the essence of it. One of the… Who wants to be that person who is devoid of the power to love? That’s what-
Warwick F:
I almost say-
Gary S:
… you’re urging people to do.
Warwick F:
… the most loving people are probably the most forgiving. Think of people in your life who you think, that family member, that friend, their capacity for love is as great as I’ve ever seen it. How much bitterness did that person have? My guess would be zero to very, very little. It’d be hard to think of a loving, caring person that was filled with rage or anger. Just not possible.
Gary S:
And in the… I mean to extend that a bit, in the the universe of Crucible Leadership, it’s hard to think of someone who’s living a life of significance, who is full of bitterness and anger, who cannot forgive. Certainly, Dr. Martin Luther King lived a life of significance, as did Nelson Mandela. Those folks that we’ve talked about so far who have followed this principle, this nobility of character, which you mentioned. Yes, there’s hope, there’s love connected to that. But that all points to helping others and a life of significance.
Warwick F:
Yeah, there hasn’t been one person that I can remember in the 50, 60 guests we’ve had, all of whom, the vast majority of whom have been through crucibles often horrific ones, I can’t think of any of them that are riddled with anger and bitterness. Doesn’t mean to say you don’t have an angry or bitter moment, we’re all human, but their lives are characterized by love and forgiveness. I wouldn’t say the headline of their lives is rage, anger and bitterness would be how you would headline their obituary. That’s not the case for any of the guests we’ve had. So, it’s very true.
Gary S:
Point five in your blog, which is either on crucibleleadership.com right now, or is headed there shortly. So, if it’s not there, when you check listener, please go back and check. If it is there, we’ll put it in the show notes too so you can see that it is there. Your next point is that one of the ways to enact after you embrace the importance of forgiveness is to get help. And that can take many forms can’t it?
Warwick F:
Absolutely. So, if you’re serious about dealing with blame, dealing with anger, bitterness, rage, you’ve got to be willing to do the work. If you got to run a marathon, you got to get training, you got to eat right, you got to stretch, exercise, you got to prepare. Well, you got to be serious. You can’t just say, “Oh, I’m going to forgive.” Oh really, how’s that going to happen? But you got to do the work. Part of doing the work, maybe involving counseling and therapy, it really depends. If you’re a victim of abuse or trauma, it’s pretty likely that that will be helpful and necessary.
Warwick F:
It really depends on the situation. It may be talking to friends or family members, maybe it’s… Maybe you don’t have clinical depression or some issue that you feel warrants that. Often counseling, I think many of us, myself included, have been through counseling at times where I’ve been through a few challenges myself. And one of the things that I believe is counseling, or seeking help, it’s not a sign of weakness, it’s a sign of bravery, a sign of courage. It says, “Look, I may feel kind of broken, I’ve felt pretty broken at times in my life, it’s okay to want to get help.” You don’t get mended, you don’t get healed without help. So whether it’s formal counseling from a psychologist or a therapist, whether it’s more informal, and obviously, you’ve got to know which one, it depends on the nature of what you’re dealing with. So seek help, be wise in terms of the choices you pick.
Warwick F:
But whether it’s formal counseling or a friend, mentor, family member, it’s helpful. Oftentimes, even now with my wife and not involving clinical issues, but I may be feel bad about something or resentful, or a little angry, or something, nothing massive, I’ll say to my wife, “I’m feeling bad but I can’t figure out why.” And after a short dialogue, she’ll say, “Is it this? Is it that?” She knows me very well. Our spouse, our friends, they know us. 99% of the time it works. It’s like, “Okay, got it. Now I know what it is I can deal with it.” Sometimes you feel bad, you don’t even know what the thing is, you just feel slightly agitated, slightly angry, to sort of name it, deal with it kind of thing.
Warwick F:
So, that’s… And that’s not over massive things necessarily, just things that come up day-to-day. And not everything. I’m all for counseling, not everything means you need to go to a counselor 24/7, sometimes you do, sometimes it’s a little weed popping its head up. It’s not a clinical issue, seek friends that can help you and figure it out and help you forgive. So, bottom line is get help.
Gary S:
Yeah. And one of the things I love about this discussion in the context of Crucible Leadership, is you talk, in your book you write about the need to get beyond your crucible, to enact your vision, to make your vision a reality and live a life of significance, it takes a team. Having a team around you is essential to being able to walk out your vision to get to a life of significance. The same can be said about the need of a team to get you to a place where you can both embrace and then enact forgiveness, right?
Warwick F:
Absolutely. Whether it’s counseling, family members, friends. And then as you move forward in using your pain to help others, you’ll need a team to help enact your vision, which will actually help with the pain. A team at all levels, both in dealing with the anger and bitterness, and being able to move forward beyond that to live a productive life. It requires a team and sometimes that really will lead into a point we’ll get to here in a bit, is there’s a power of kind of being vulnerable. There’s a power in when sharing what’s happened to you as… Well, it’s really… Let’s right into point six, funny enough. Modeling.
Gary S:
Let’s take it. Warwick just hijacks my role as the co host. But that’s fine. Point six, modeling forgiveness helps others and that’s part of a team thing.
Warwick F:
Yeah.
Gary S:
So, please unpack that for us.
Warwick F:
And so part of vulnerability, we had actually on the podcast, quoting Andrea Anderson Polk, she’s very vulnerable about what she went through in her family and uses it to help others in terms of just a very challenging upbringing. When you’re vulnerable about what you went through, and then talk about maybe how you were able to overcome it, it helps people feel not alone, but it also helps people have hope. So, it’s possible that you can… Nobody wants to go through pain, especially horrific pain, and things that are just… May think are unspeakable in terms of how awful it was. But when you use that to help others, it’s never right what happened, but maybe there’s a purpose in that pain. Maybe, the fact in the Bible talks that the life of Joseph when his brothers threw him in a pit and sold him off to slavery off to Egypt, which is about having family members sell you off as a slave, it’s about as horrific a thing as you could possibly have happen.
Warwick F:
And Joseph says, “They meant it for evil, but God meant it for good.” So, whether you believe in God or spirituality, or the universe, there can be a sense where if you use your pain to help others, there can be a healing component, there can be a way that that awful thing that happened to you can be used for good. And that makes pain easier to live with if somehow it’s being used for good. It doesn’t make it all go away, it’s no question, it does help I think significantly.
Gary S:
Yeah. And modeling that forgiveness. We’ve talked about people like Martin Luther King, Jr. When Martin Luther King Jr. says, “He who is devoid of the power to forgive is devoid of the power to love,” and I reflect on his life, I think I’ve got absolutely nothing I shouldn’t be able to forgive. Right? The things that he… The things that that statement models about forgiveness, what he endured, what African Americans endured in the struggle for civil rights, and in many cases still endure today, that he could say that, models forgiveness in a way that can change hearts, that makes me reorient my thinking about it. Same thing with Nelson Mandela, that he could do that makes me reorient my heart. Now, we’ll go back to the example of Mugabe, that makes me sort of check my heart, I want to make sure I’m not living in that place.
Gary S:
So, the power of modeling forgiveness is that it can help overcome some of those things that we talked about at the beginning. It can take a long time. Oh, it’s too hard. It can seem like we’re condoning it. The modeling of someone who has had much to forgive who’s transparent about what they have to forgive, the modeling of that, really can help provide a big breakthrough in our own efforts to come to that place of embracing-
Warwick F:
Yeah. Another example which we spoke about Northern Ireland and the country of Ireland, that Protestant and Catholic challenges, the troubles in 70s, 80s, whenever it was, the violence. That rift goes back hundreds of years and as historians and others might know, when the British occupied Ireland hundreds of years ago, that sort of… Some would say that led to what happened, but that hostility between Protestants and Catholics in Ireland goes back hundreds of years. There was a point at which you said, “There’s no way that that will ever change.” Hundreds of years of bitterness is tough. It has changed. It doesn’t go to zero, but it’s significantly better than it was. So forgiveness in a society, it can happen. Not easy, but it can happen.
Gary S:
Yeah. And it can inspire the people who live in that society for sure.
Warwick F:
Absolutely.
Gary S:
The final point that you make in your blog at crucibleleadership.com, if not now, then soon listener, is that it really sort of summarizes everything and may land on for some people who the hardest person to forgive is. And that is, forgive yourself. Why is that sort of the final place to talk about forgiveness for you in the blog?
Warwick F:
So, sometimes we focus a lot understandably on terrible often unspeakable things that were done to us and how tough that is to forgive. And it is tough to forgive. And again, forgiving doesn’t mean condoning. But what happens if you’re the perpetrator? My case, I was young, idealistic, foolish perhaps, I didn’t deliberately try to hurt anybody, but by launching this to $2.25 billion takeover that failed, yeah, it ended up hurting, I don’t know, four or 5000 employees, there was uncertainty. Largely speaking, people didn’t lose their job, but it caused bitterness within the family, it ended 150 years of family control of a large media organization in Australia.
Warwick F:
So, yeah. It was sort of obviously a big deal. Well, I had to forgive myself for my own naivety, stupidity, and my book which comes out in October, is largely focused on my own stupidity and the lessons learned as well as from other places, but that’s the core of the book. And so sometimes, let’s say… Let’s say you’re the person who did horrific things, whether it’s abuse or what have you. I don’t know how you forgive yourself for those sorts of things. It’s easy to say you should never forgive yourself. And I guess it depends on what spiritual paradigm, and there are consequences. Depending on what it is, you should obviously try to attone, make amends. That’s a tough thing. But I think in general, we do believe that you need to forgive yourself, because if you’re going to try and help other people, you’ve got to find a way to do that. If you are going to live a productive life that benefits.
Warwick F:
If you’re just filled with anger and rage of what you’ve done, the anger and rage will only tend to hurt more people. The cycle of damage and harm that you’re doing to others, just to take it to the extreme, it’ll keep going unless you can forgive yourself. Which again, from a Christian perspective, God forgives us because that’s why I he sent his son to Earth so that we can be forgiven from the least bad thing to the biggest. So, it depends on your spiritual frame of reference. But either way, you’ve got to find a way to forgive yourself to be able to move on, have a productive life, have some degree of joy and fulfillment and live a life of significance, a live on purpose dedicated to serving others. If you don’t forgive yourself, you’re not going to be able to help the world in any fashion or form. So, that can be the highest mountain, the toughest hill to climb sometimes to forgive yourself. But-
Gary S:
Indeed.
Warwick F:
… if you care about others like your family, your friends, other people, you’ve got to find a way, you got to make a choice. It may not be easy. If you have a degree of self awareness, that can be pretty tough. You can just want to perpetually beat yourself to a pulp. In my own way, me was more being young and foolish, I went through a lot of the 90s thinking, “How stupid can I be? Why didn’t I talk to family members? Why did I do this? Why did I do that? Oh my gosh, how dumb can I?” Why? Why? Why? Endless whys. You’re not always going to get an answer to the why’s, you’ve got to find a way to forgive yourself if you care about the people around you, and if you care about using the pain that you’ve inflicted in a sense to help others.
Gary S:
And that what you just described about forgiving yourself, I think operates on two axes. One is forgiving yourself to yourself. And I think you had a lot of that to do after the takeover failed and as you put it you made bad decisions and you had to sort of forgive yourself for ending the family control of the company and the loss of the heritage and those things. But there’s also as you alluded to quite a bit there, forgiving yourself of things that you have done to others. And I have some experience with this concept from Alcoholics Anonymous. I am as we are having this conversation 24 years sober. And one of the principles I learned first week in Alcoholics Anonymous, as one of the steps of the 12 step program, one of the steps is to make amends for those you’ve wronged, make amends to those you’ve wronged.
Gary S:
And the idea that was implanted in me by my sponsor, and the idea that’s in what they call the big book, the book of Alcoholics Anonymous that helps people along that 12 step journey, is you’re only responsible in that context for your side of the street. Yes, you ask for forgiveness, you apologize, you seek forgiveness for those wrongs that you’ve committed where you can seek forgiveness, where it’s not going to make the situation worse, where the person still around, where you can, you make those amends. But once you’ve done that, you’re not responsible for how that’s received, you have to then come to the place where you forgive yourself for what you’ve done, you’ve done what you can, you’ve cleaned your side of the street, and then you have to move on.
Gary S:
I think that’s one of the part of forgiving yourself is being able to… Is realizing that when you go to seek forgiveness from others, you may not get a… I’ve discovered 85% of the time when I do that, people are gracious, people are kind, people are loving, people are understanding. But there are some people where you don’t get that, you have to be okay with that knowing that you’ve done all you can to make it right. And that’s where you have to be able to forgive yourself.
Warwick F:
I think it’s a profound point you make there, Gary. There’s two sides of it is, if you’ve asked for forgiveness and you’ve done it genuinely from the heart, you’ve tried to make amends, do everything you feel that should be done. If they don’t forgive you, that’s up to them, that’s between them and their creator, or however they look at life. You’re not responsible for that. But the other side of the coin is, when things have been bad done to us, sometimes we feel led to confront that person and say, “What you did to me was wrong.” And you want them to apologize, you want them to ask you for forgiveness. Very often from my experience, that doesn’t happen. Most people are not self aware enough or not willing to own what they did, or the blame to apologize.
Warwick F:
So you have to… As appropriate and you have to… Whether it’s counseling, or seek the advice of family and friends, as appropriate as you feel led by all means, confront the situation, again, if it’s not a safety issue, and just say what you did was wrong and basically ask them to ask you for your forgiveness of them. That often doesn’t happen. And you got to live with that. Okay, I confronted the situation, I was hoping they’d apologize, they never did, I’m going to forgive them as an act of the will even though they never said, “I’m sorry.” In the majority of cases in my experience, people aren’t particularly good at saying, “I’m sorry.” You’ve got to be the bigger man, the bigger woman and you try, they didn’t say sorry, they didn’t apologize, you still got to forgive.
Gary S:
Right. The truest definition of forgiveness, the truest realization of forgiveness on both sides, whether you’re asking for it, or it’s coming in… or you need it, is it’s not dependent upon the other person either accepting your apology, or the other person apologizing to you. It’s dependent upon, as you’ve said many times, it’s an act of the will. It’s about the nobility of character that comes from being able to release that anger and bitterness, whether it’s towards yourself because of what you might have done, or it’s towards others for what they might have done, regardless of how that commerce has gone in the exchange of, “Please forgive me,” or someone doesn’t say, “Please forgive me,” regardless of how that goes, you have to be able to… Forgiveness is not dependent upon someone asking for apology or you receiving apology. It’s something that you control. And that’s why I think what AA talks about, what my sponsor talked about, all you’re responsible for, all you can control is your side of the street. And that’s true in the pursuit of and the reception of forgiveness.
Warwick F:
Absolutely. Kind of one final point that occurs to me just on this, I think it’s very often helpful to have models of forgiveness. Family members, friends, people who have come before us. You’ve mentioned obviously Nelson Mandela, Martin Luther King, tremendous examples of forgiveness. If you’re fortunate, maybe you have family members, people you actually know personally. And for me, one in my life was my dad. As listeners would know, my dad had the same name as me, Warwick Fairfax, but he was knighted so he was Sir Warwick Fairfax, and he both had nobility of spirit, nobility, I suppose in title, I guess. He looked every bit the nobleman instead of central casting, if you will. But he had nobility of spirit.
Warwick F:
And that was exemplified when 11 years before the takeover in 1976, some other family members got together because they had enough shares, they threw him out as Chairman, and I was 15 at the time. I felt like it was the definition of a righteous man falsely persecuted, whether it’s true or not, depends on your perspective. But I just… I probably had my own share of bitterness at the time with a father I dearly loved, how could they do that? But in his own way, and I don’t pretend it was perfect, because few of us it’s not easy to forgive perfectly, we can only do our best. But when I asked him at the time, “Well, how did you deal with all this?” He said, “Well, I made a decision to forgive because that’s what God would have me do.” And it just blew my mind at age 15, that he could say that. Now, you could analyze that and say, “Well, Warwick wasn’t perfect.”
Warwick F:
And he may not have been perfect, but he did that because it was the right thing to do. And he thought it would be the best thing for me, he would hope one day I’d take a leading position in the company, but just that decision he made to forgive what to me seemed pretty unforgivable, totally unwarranted was astounding to me. And that’s been really the model for my life in terms of a human that I actually know. That model of forgiveness has stood with me my whole life in terms of if my father, Sir Warwick Fairfax, if he can forgive what that was done to him, then I should be able to forgive. It was a powerful model that’s been a sort of a touchstone for me.
Gary S:
Yeah. And it’s something that you’re still acting on, you’re still living through, you’re still enacting, you’re still embracing and enacting.
Warwick F:
Been a lot of decades.
Gary S:
All these years later. I don’t want to do the math, but if you were 15 then, it’s been a while and you’re still talking about it. And more importantly, you’re still living it and exhorting others to it.
Warwick F:
Right. And so the point of what you’re saying is, one of the other points is my modeling forgiveness does it help others? At least it helped me. It’ll help other members of his family. I don’t know whether he saw it that way at the time, but it wasn’t just about him, it helped other members of my family. Certainly, it helped me. So, that was a gift he gave me. That act of forgiveness. It was incredible.
Gary S:
That is a fantastic time to put down the landing gear on our conversation and begin the process of bringing the plane in for a landing. What Warwick, as you sort of think about all the ground that we’ve covered today, what’s the thought and exhortation, and insights you’d like to leave listeners with today?
Warwick F:
I’d say forgiveness is an act of the will. It’s a choice, it’s not a feeling. It’s not about I don’t feel like forgiving. That’s not relevant. What’s relevant is, you need to forgive, it’s the right thing to do, you’re worth it. Get out of the prison of anger, bitterness and resentment. If you want joy and fulfillment, if you want freedom, freedom from bondage. Bitterness is like weeds, it’s like chains, throw off the chains, seek freedom and not because you feel like it, not because other people you think may be worth it, but you’re worth it, your family’s worth it, your friends are worth it. Forgive because it’s the right thing to do and you’re worth it, it’s a choice, it’s not about how you feel.
Gary S:
This would be the moment now that we dropped the mic, boom. Plane’s landed, we’ve dropped the mic. Thank you for another fascinating discussion. And I hope listeners you found this to be a discussion that is helpful. To that end, I would like to leave you with on his blogs, Warwick always ends every blog, one blog a month, find him at crucibleleadership.com, but he ends every blog with three reflection points. And as you’ve listened to this conversation, as things have been stirred in you, here’s three reflections that we would encourage you to ask yourself moving forward about this very big topic. This is a very big subject that we’ve discussed here on forgiveness. The first reflection, What is it that you need to forgive, be it in yourself and others? Identify that thing, write that thing down, give it some thought.
Gary S:
Second, how will forgiving enable you to move on beyond your crucible? That’s a very personal thing to think about. Take the time to think about that. How will forgiving enable you to move on? Be specific, as you sort of noodle on that, as you sort of jot some thoughts out about that. And then the third point of reflection, and I love how Warwick does this. This is kind of Warwick’s default place to go when he’s exhorting you to take action. What one step will you choose to take today? Not tomorrow, not put it on your calendar for next week. What one step will you choose to take today to get out of the prison of anger and bitterness? The prison that can stifle your pursuit of a life of significance, let alone your ability to move beyond your crucible. So, listener until we are together the next time, please remember that your crucible experiences are painful, we know that. Warwick knows that, he’s talked at length about his crucible and the pain it’s caused him. I know that. I’ve talked at less length about it, but trust me, I’ve been through them.
Gary S:
But here’s the good news. Neither Warwick nor I are still stuck in those crucible moments. And you don’t have to be either. If you lean into the lessons of your crucible, if you learn those lessons, and you apply them like we’ve talked about today, one of those lessons is the necessity, the value, the life giving impetus of forgiveness. If you apply lessons like that to your life, your crucible is not the end of your story, then it’s not the period at the end of your book. It is in fact, the beginning of a new chapter in that book of your life. And that chapter can be the most rewarding chapter you have as you live out your life because where it leads to, where that final sentence will end at, will be a life of significance.