It’s hard enough to get through failures and setbacks — we only make them worse by beating ourselves up or trying to move past them too quickly. Author and wellness coach Cami Smalley stresses the importance of looking at crucibles through the lens of our strengths and being intentional about taking mindful pauses to fuel our recovery build resilience.
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Transcript
Gary S:
Welcome everyone to this episode of Beyond the Crucible. I'm Gary Schneeberger, the co-host of the show and the communications director for Crucible Leadership. And you have happened upon, you've clicked play on. We hope that you've clicked subscribe, too. A podcast that deals with talks about crucible experiences. Those moments in our lives and we all know what they are because most of us have experienced them. Those moments in our lives where we have experienced a failure or a setback or a tragedy or a trauma. Something that maybe has happened to us. Something that maybe we have instigated to happen to us in some way, shape or form. But what they all have in common, these crucible experiences, is that they're painful.
Gary S:
That they can knock the wind out of your sails. They can knock you off the trajectory of your life. And we talk about them here, though, not because they are painful but because they can be overcome. We talk about them here because if we learn the lessons of our crucibles, if we apply those lessons and establish a vision that we make a reality, we can then point our lives to something more rewarding and that is a life of significance. And here with me as always is the host of the show, the architect of Crucible Leadership and a man who is indeed living a life of significance. Warwick Fairfax. Warwick, we got a good show today.
Warwick F:
Absolutely, Gary. Very much looking forward to it.
Gary S:
And I say we have a good show today, listener, because our guest is Cami Smalley. I'm going to tell you a little bit about Cami right now. Cami is a wellness coach and founder of Guided Resilience. And she offers a self-care and resilience process that transforms personal challenges into personal growth through mindful integration of mind, body, evidence-based approaches for well-being. Cami works with HR, business and healthcare leaders to develop group coaching and training programs to help develop the competencies they need to thrive. With decades of experience as a wellness coach, Cami makes sure that all guided resilience programs use evidence-based strategies to support efforts to stop the incessant pace and intensity of life.
Gary S:
Breathe your way to stability and ease. Think about your self-care and growth process and choose a life of your design. Her Amazon bestselling book, Mindful Pause: The Self-Care Guide to Resilience and Well-Being serves as a tool to share her work. Welcome, Cami. And this is going to be a great discussion, Warwick.
Cami S:
Thank you, Gary, and thank you Warwick. I'm so happy to be here.
Warwick F:
Well, thanks so much, Cami. I just love the whole concept of guided resilience and your book, Mindful Pause and love to talk about that in a bit. But I'd like to start just kind of how you grew up. I think you grew up in Iowa, I believe.
Cami S:
Yes.
Warwick F:
Obviously you've had some crucibles along the way. But just talk a bit about kind of your family and who is Cami Smalley and just how you grew up.
Cami S:
Oh, that made me smile, having that invitation because I'm really fortunate because I really had a blessed upbringing in Iowa. I had a great family. Intact family. Great parents. Two brothers and a sister. And then our extended family was, for me, family meant everybody. Grandparents. Aunts and uncles. Cousins. And we grew up very tightly knit. We're a very active family so movement was always a part of our playtime. And we worshiped together as a family. Keeping sabbath was really important. And we would spend a whole Sunday at grandma's house. And at that time, my mom was a stay-at-home mom. My grandma was a stay-at-home woman. And they really made a beautiful domestic church. I mean, it was a time for us to be together. To relax. To restore ourselves.
Cami S:
So I learned early on how important that sabbath was. And then I was an athlete. So I think I learned a lot about discipline and hard work and victory and defeat. While it seems not such a big deal as an adult when real crucibles come along, those early crucibles, I shared with Gary that our team got bumped from the state tournament in basketball which was like a lifelong dream. And that was the first time a real personal challenge came. But death of family members from both illness. I had a tragic loss in our family due to violence.
Cami S:
But that was all done in kind of the womb of a family where I was resourced so well to be able to endure those. And the context of faith to kind of hold that and draw meaning from it and hope. So that's my upbringing in Iowa. I often refer in coaching about the cow path and I have to watch myself because not everybody knows about the cow path. But part of habit changing is trying to redirect those cows, those brain pathways in a new direction and that's not easy. So that's an imagery from Iowa that has stuck with me.
Warwick F:
Right. Right. I mean, with your upbringing being so idyllic, it's like, whoa. And we'll get to your move here in a bit. But why would you want to leave? Leave parents and grandparents and family and such an idyllic setting. It's like, well, why would you leave that? What could be better? So I can totally get that. So talk a bit about, I think you mentioned that you played three sports in high school where I don't know if these days they allow you to do that.
Cami S:
Right.
Warwick F:
Yeah. You got to focus. And whichever your main sport is, the coach says, "Don't even think about playing those other sports." But so from what I understand your team was like really good and expected to win states and people probably, parents, family, just assumed, oh, this is your year. Right?
Cami S:
Yeah.
Warwick F:
You can't lose. All those awful phrases when people say that. Because on any given day, anything can happen. Sadly. So talk a bit about that because it might not seem that much now but for teenagers or anybody, that can be devastating. That can be something you feel like, "Well, how can I carry on?" I mean, it's easy to say it's just a game, but when that's what you love doing and that dream ends. So talk a bit about that crucible at that time and that dream that wasn't fulfilled.
Cami S:
Well, it's interesting. The way you ask that question makes me recall how deeply that wound hurt at the moment that it happened. And basketball is a winter sport, so I remember leaving the gym and just falling into a snow drift outside. And it felt like I needed ... that that fit for how painful the moment was that I had to be in the painful cold. And it just really, really hurt. I remember feeling like life had ended. And I can see where young people have that very kind of short scope when things are disruptive. And I was a student teacher at the time also, and I remember showing up at the elementary school, second grade classroom. Some of the kids had been at the game. They didn't even know we won or lost. And I showed up at the school and they had a poster out with my name on it and hearts and we love you and you're awesome. And nobody even talked about losing.
Cami S:
So that just really ... and I had a lot of adults trying to meet me cognitively and talk me through that. And it didn't compare to the innocence of children. Just having that admiration for who I was as a person and just a beloved teacher of theirs. And that really turned my corner.
Warwick F:
That's funny. It's not so much you needed the cognitive. Well, you know, you tried your best. They were unexpectedly good and all the rest. And I don't know a huge amount about basketball. Whatever your stats were they could say, "Cami, your stats were good for the game."
Cami S:
Yeah. Right.
Warwick F:
Well, okay. Thank you. That doesn't help. You know?
Cami S:
Right.
Warwick F:
You did your part. Okay. So. We still lost. And it wasn't the championship game either, was it? It was-
Cami S:
No, no. It was the sectional tournament time and it was a team we had beaten twice in the regular season play. We were expected to win. We weren't, by any means, expected to necessarily do well at state, but it was the trip to state that was so admired and sought after and was an expected feather in our hat for an accomplishment for the years of high school.
Warwick F:
Not to dwell on it, but it's a microcosm. Afterwards, did you sort of beat yourself up and say, "Gosh. I should have done A or B", or was it more like it was more, "Well, I did my best but we still lost"?
Cami S:
I'm trying to think back. I don't think I dwelled there very long. I think that part of my resilience is I know that what I drew from it was yes, I always know I put what I can into a competition. And so I was confident that in that moment I did what I needed to do. So it was really ... it became more about in the present moment, how was I going to deal with this new challenge?
Warwick F:
Right.
Gary S:
It's fascination, Cami, to hear you talk about how those students just loved on you. Just expressed their appreciation for you and that that, you used the phrase, "It helps you turn the corner." And Warwick, I've heard you describe in your own crucible experience with the takeover bid how for a while there you felt like nobody loved you or you weren't lovable. Not that nobody loved you, but that somehow what had happened made you less likable or lovable. And that part of your bouncing back from your crucible, moving beyond it, was also understanding that you were not your crucible. That did not define you and that there were other relationships and other emotions that people had for you that weren't tied to that at all.
Gary S:
And again, for the listeners to understand, for a high school student to have not made it to state versus the heir to multi-billion dollar media dynasty, those are circumstances that are quite different for a crucible. But listen to the emotions and listen to what got them past the crucible. It was love. It was appreciation. It was these very simple things, and those things apply to all of us who go through crucibles.
Warwick F:
Yeah. I mean, exactly. Well-said. And obviously for me it was more I'm not defined by whether my takeover bid succeeded whether I'm involved in a 150 year old family business. It was still hard. I mean, this is sort of the early 90s when it went under and having a wife that loved me unconditionally and it wasn't about the money or not. And obviously feeling like from a faith perspective, God loves us unconditionally. And He has works of service for us to do, but His love isn't dependent on what we do. So a number of things. And yes, family, absolutely, is important.
Warwick F:
Cami, talk about sort of fast forward a bit. I think you got married to a guy you met in high school? Is that correct? And you were settling in Iowa and he was a doctor but there was a move happen which wasn't easy.
Cami S:
No. That wasn't easy. Because we had landed back at home and that vision of life that I described to you at the start of our conversation, I thought was going to be my life. And one of the things that I've learned is attachment causes suffering. And I had to take ... I had to do a lot of personal work in getting through that decision. And as always, love is the course that just makes it seem so easy. And I knew that staying was going to make my partner unhappy. And I was being called to love in a way that asked me to give up something in pursuit of a collective happiness that I knew that we both needed to be happy in order for our family to thrive.
Cami S:
And so that's the decision I made. And I also know it's a personal commitment of mine that I'm very deliberate in my decision making process because I don't want to leave room for regret going forward. And if in the moment I make a decision with what I understand to be available to me at the time, then mistakes just happen. And I can deal with them in the moment. But there's no room for regret, because I'm confident when I made the decision that I made it with right intention.
Warwick F:
And that's such an important point, is I'm also, as I jokingly say, when I don't make $2 billion takeovers, normally I'm actually a very thoughtful considered decision maker. One massive aberration and there are obviously reasons for that which I've talked about in earlier podcasts. But yeah. I mean just thinking it through carefully and then so okay, based on available information that's the right decision for me. So that was a big decision. You obviously came to it collectively but you obviously felt like it wasn't so much you were being pushed into it. You felt like it was the right thing to do. You obviously thought about it, prayed about it, talked about it, and you made that decision. But to leave a family when it's so close, I mean, I love that whole attachment thing you mentioned.
Warwick F:
But gosh. That is ... I mean, that's got to have been hard. So you moved to Minnesota and I mean, you're a strong person. You've grown up in a strong family. You're resilient. Even the basketball game, it was very painful but it wasn't like life was over. It's not like you went into your shell for the next five years. I mean, it was devastating, but you moved on. So you're not somebody that's ... you would think, "Gosh", you've always been resilient. Obviously, we're just chatting. I don't know you that well, but that would be my guess. But yet somehow, Minnesota was different. Somehow despite all of this resilience, somehow it was really difficult. So talk about why was it so difficult? What was the pain and why was it so difficult, do you think?
Cami S:
I've given a lot of thought to that because I've tried to understand why I was more vulnerable. And I think it has to do with age truly, and now the work that I do with adults, I recognize that age plays into it. And so I think really my brain got tired. I spent a year in a new place. Even driving, your brain gets very accustomed to familiarity. And so everything seemed hard. Driving places. Just trying to find the junior high basketball court that my daughter was competing in and getting lost. And this was before GPS. So, it was me listening to John Denver play Take Me Home, Country Roads, as I'm wandering around a state I didn't know.
Cami S:
So I think it was partly age and just fatigue. I think that having everything so new was compounding my fatigue. And then just being very devoted to try and resource my children first. So making sure they made friends. We're a musical family, so finding the right musical instructors. getting to know the teachers in the school system. Finding new places to shop. I think it was just accumulative overwhelm. And we hear that, I have a lot of clients. That's part of what ... they're surprised when it's not a big crucible. Sometimes it's just that life mounts up with these tensions, distractions, irritations that grow into an overwhelming mass that leads them feeling fatigued, and for me, depressed.
Warwick F:
Yeah. No, that totally makes sense. And do you look back and you were so focused on your kids and your family that maybe you didn't take enough time for yourself, you know?
Cami S:
Yeah. Funny that my theme in life now is self-care.
Warwick F:
Yeah.
Gary S:
Yeah.
Warwick F:
But I think for ... I imagine a lot of mothers, the whole concept of self-care is like, "Are you kidding me? Who has time for that?" That's just ... it's not reality.
Cami S:
Right. And whether you're a woman at home taking care of children or my husband and men or women out working in their careers, that tendency is so easy to prioritize. So many things ahead of our own self-care. And it was my husband that I mentioned earlier that it was the children. The universe has had beautiful ways to send teachers to me and they're never consistent, and they come in so many different ways. And it's been plum trees, my husband, children, the natural world in a lot of ways, but on this particular time, Steve and I were on a walk and I really believe the body speaks the mind. And while I was having a difficult time, we were on a walk because I couldn't run.
Cami S:
And he recognized my isolation in this transition time, and he encouraged me to look at a graduate degree. To get out and go engage in something for myself. And as we were walking, he said, "I'm excited for you. I'm excited to see you run with this." Which the way he said it to me, because I was physically unable to run at the time was my turning point, again. It's funny how those ... the apple falling from the tree. A stroke of insight. And that really began to shift my mood. I had his encouragement. I had this way of running that I had not thought of before. So, that was real important.
Warwick F:
And I think you've mentioned somewhere around there that your parents, they were not well or they had Alzheimer's? Was that around that time? Or was that ...
Cami S:
That was a little later.
Warwick F:
A little later. Okay.
Cami S:
That was a little later. So it was during my graduate studies that my dad became sick. And he was my ... I adored my father as a lot of people can say. And that was really ... and he was so healthy. He was the athlete that always encouraged me to work hard. In fact, he's the inspiration behind clean and fill. Clean and fill. He was a restaurant owner, so you were always busy. Even if it wasn't busy, you found ways to stay busy. So when he got sick, that was a really difficult time for me. He was also the entrepreneur. He ran a restaurant. So at that time, I was in grad school and I was working for a holistic health resource center serving people with chronic illness, and I withdrew from that because they lived in Iowa and I wanted to be able to be present to my family during that time.
Cami S:
But I also loved working. I knew that was an important part of my self-care, and that's when Guided Resilience was born, simultaneous to my dad's dying. And I think I was living into, I think, a genetically endowed gift of having my own business. It was my dad's life. His love. My mom never worried about my dad being faithful. He always accused him only of the restaurant being his mistress. But yeah. He was an important presence and motivation in my life.
Warwick F:
That was another tough crucible. So between your dad and this move to Minnesota, it seems like Guided Resilience was born. How did that happen and how did that grow out of your experiences?
Cami S:
The business Guided Resilience?
Warwick F:
Yeah. Well, and your personal journey, too. Because probably as you're trying to center yourself and get out of that sort of somewhat depressed state, did the business start first? Did you start thinking about these things as you were trying to help yourself and how did that whole thing happen?
Cami S:
I haven't thought of it quite like that before, Warwick. I think the graduate degree over at St. Kate's is a very personal growth oriented, as well. So I studied energy work there. I pursued my coaching degree while I was there. I pursued my yoga training while I was there. So it was kind of a ... they had curriculum but then it was also very self-designed as well. So that's when I started adding some of my education in. And it was simultaneously healing me at the same time. So it was resourcing me in very important ways to heal my own journey, and it inspired how I wanted to then ... the call for me to bring that work into what I already was doing. I've always been a coach. I mean, I was a coach of athletic teams.
Cami S:
Then I was a personal trainer and a fitness instructor. And always interested in holistic growth for people. But as I said, the universe kept calling me to wounded people at the Holistic Resource Center. People with cancer, which I really resisted. There was a reason I went into wellness. But I was placed in certain places. And so it was both a simultaneous personal growth process that transformed into how I feel I was intended to contribute to goodness, growth and energy in the world.
Warwick F:
So as you were taking these courses and learning, what was some of the key things that you discovered that you found very helpful to yourself?
Cami S:
Oh god. What just flashed in my mind when you asked that is I was in a spirituality and health class, and they talked about thinking outside the box. And that's been a really consistent theme, because my box, I viewed, I was a Cradle Catholic and as I described my childhood, very safe and homogenous and a lot of good qualities. But I didn't have a box to get out of. I had a fortress. My box had like six foot thick walls. And it's not that it was bad, it's just that I wasn't making room for a lot of other lenses, perspectives in the world. My studies took me to India to further my yoga understanding.
Cami S:
And it was a really beautiful and safe and supportive way to cherish the foundation that I had in my Catholicism and at the same time, expand my lens to looking at the other ways that people work. And the other ways that people are inspired. And living in the Twin Cities, I'm exposed to a very diverse environment. So that was new for coming from Iowa. So, I think that that was an important part of that journey.
Warwick F:
Yeah. No, I think a lot of people can relate that you get comfortable in your own box. I mean, I've lived in a bunch of different places from England where I went to college, and the U.S., back to Australia. And when the whole takeover ended, it's like, well, I've got a lot of friends here in Sydney. I really don't want to leave but yet it was clear that I had to, because it was such a prominent thing. I couldn't really carry on a normal life. But yeah, I get comfortable with my rhythms, as I call them, and I don't know. I've lived so many different places. I guess it would seem like I'm adventurous, but in some ways not. I don't know. I kind of force myself bit by bit. But I think most people are like that. Very few people like doing new things, irrespective of the culture. You get comfortable.
Warwick F:
But yet by not trying new things, comfort is not always good for growth. To grow you got to be-
Cami S:
No.
Warwick F:
... have some level of discomfort. So I imagine with those walls coming down, you probably made some conscious, thoughtful choices that I got to get out of this box here. It's not good for me to stay in the box.
Cami S:
Yeah. And there's always reward with that, right? I mean, it's scary at first. But seek and you find. And I learned early on that if I keep seeking, I trust that on the other side of that unknowing is going to be a reward and that has proved to be true.
Gary S:
And that brings me to one of the words or phrases that you use, Cami, when we talked first. You talked about meaning-making and the importance of meaning-making. How does that, for people who are listening, they've been through a crucible, they may be in that more stuck point, that more high centered point, what is meaning making by your definition, and how can that help move you beyond a crucible experience?
Cami S:
I don't think self-reflection comes naturally for some people, but I think it's critical to connecting the dots so that meaning emerges. So, kind of foundational to that is a meditation mindfulness or prayer practice that allows thoughts to emerge. And I continually sought out instruction and support. So always present in my life was not only the loved ones that I know had my best interest, but it was always important to have contact with someone that isn't necessarily vested in me. Coaches, spiritual directors, teachers in areas that I needed to learn more. And so by the inclusion of other instruction, then bringing that into meditation and prayer and beginning to process it. I often joke with my family about the Gospel according to Cami.
Cami S:
Because we know that events in our life, we're meant to learn from them. And we can only best learn from them ... learning for me means having a lot of different resources and information. And then me synthesizing it based on my perspectives and intuition and ... so I think that's how it happens for me.
Warwick F:
Yeah. I mean, I think that's so profound what you're saying and that has to be maybe part of the cornerstone of Guided Resilience perhaps is most people aren't reflective. I mean, I actually am pretty reflective. Fortunately or unfortunately I'm kind of wired that way, which has its pluses and minuses. But overall, it's a good thing. But just reflect on kind of what's happening, what am I feeling. I know for me, if I'm feeling depressed or agitated or even angry, I have to understand why. Why am I feeling this? Sometimes I don't know. Fortunately. I mean, my first stop is typically to my wife, who knows me very well, saying, "Why am I feeling this?" And eight, nine times out of 10, she'll get it. And she'll let me know and that helps.
Warwick F:
But yes. Self-reflection. Meditation. Prayer. There's different ways of doing it. It's critical. But then the second piece you said, outside resources. Obviously it helps if you have some support within the home. Some do. And not everybody does. But whether it's at church or coaches, counseling. A lot of folks think counseling is a bad thing, but it's not. I think it's hard. I don't think there are too many people that can't be helped just a little bit by counseling. I know I've been at times, definitely. But that outside help who can give you a perspective or just ask you that right question that unlocks learning and understanding. And as you say, you synthesize it and then say, "Okay. So what do I do with this?"
Warwick F:
And usually you have that ... I don't know I think of that phrase in the Bible. That still, small voice. You just have that sense of okay, this is what this means. This is what I'm meant to do. This is what's going on. But that comes through prayer, meditation, counsel. That's sort of the building blocks, right? Those are some of the key cornerstones. So, yeah. Talk about some of the other elements of Guided Resilience. Is that a fair statement that part of that is start with self-reflection and outside counsel that's part of the vision?
Cami S:
Yeah. I mean, I build self-reflection. In Guided Resilience, kind of the methodology is grounded, growing and gifted. So it's grounded. And this is my personal approach too. It's grounded in evidence-based practice and an understanding of the holistic nature of all things. Those lenses also don't come very naturally for people. We get very siloed and try to solve problems in a silo. And not recognize the holistic interconnectedness of things. And then evidence-based, we're in a really exciting time in seeing the bridging between science and spirit. And I feel really comfortable and called to walk that line. Warwick, as you mentioned, in the way you approach your conversations. I think that there's been made plenty of room for us to have conversations about really deeply meaningful human experience from a lens of scientific understanding now has really ramped up, and from the wisdom traditions that have been trying to describe it as best as they could for thousands of years.
Cami S:
And the two really mutually support each other these days. And so those kinds of conversations are really exciting.
Warwick F:
Yeah. I think that's so true. I mean, obviously, medicine is important but it's medicine, meditation, prayer. Obviously good nutrition. Fortunately, my wife is a big believer in good nutrition. Avoiding some foods that are a little bit more toxic than others and more organic. And I think a lot of people obviously try to do that. But yeah. When you're agitated in your spirit, I think we know now that is not good for you medically. It doesn't matter how understandable it is. Like for me, if I'm anxious, it tends to affect my stomach. And I have to watch what I eat. I mean, obviously if you've got a somewhat sensitive stomach you stay away from tomatoes, chocolate and that kind of thing. They're sort of basic things that you understand. But if I'm agitated, I got to be more careful than normal. And say, "Okay. There's clearly a problem. My stomach is telling me there's a problem. I need to find a way to calm down, whether it's prayer, meditation or taking a long walk."
Warwick F:
Whatever it is. And do something about it. And it's not just a matter of, oh I'm just going to keep being anxious and taking antacid. It's not wrong to take an antacid. But meditation or prayer or a long walk is good, too. You do a bit of everything. Does that kind of make sense kind of what you're saying?
Cami S:
Oh, absolutely. And the really empowering thing that you mentioned is having some control over that because very often the things that causes our anxiety are things that are outside of our control. And so knowing that I can self-regulate and make choices that are going to help me with the very natural response to upsetting things in the world that are outside of my control really strikes a chord at what makes us fully healthy and human, and that is autonomy and self-empowerment. To be able to choose how to self-regulate.
Warwick F:
And that's where I feel like for me having a wisdom tradition, faith tradition, I think is a big help. Because if you feel like God or the universe is in control and it's not my responsibility to solve things that I can't control. I'm responsible for trying to make a difference where I can. But whether it's kids, parents, illnesses, a lot of things in life that we can do some things about but we can't control everything and just try to force yourself through prayer or meditation to let it go. That in itself, that's a huge challenge. A lot of people just say, "No. I'm just going to keep angry about it." Or another thing I often talk about is forgiveness. Which is a different conversation but from a health and wellness perspective even if you have every right to be bitter at somebody that wronged you objectively, typically they could careless which is galling, but that's just life.
Warwick F:
But the person it hurts physically and mentally is you. So I often say, "The reason you should forgive is because you're worth it." You know?
Cami S:
Yes.
Warwick F:
Forget them.
Cami S:
Oh, that's just great.
Warwick F:
So that's, again, it's a discipline. It's like I can't afford to be angry and vengeful because it's going to hurt my health. You know?
Cami S:
Exactly.
Warwick F:
And it's going to hurt my mental state. So I've got to ... So talk about some of the other elements of ... I love some of the things you have on like the Mindful Pause Process. The stop, breathe, think, choose. I mean, there's so many good things. So talk about some of the other elements. Obviously self-reflection. Getting good counsel. What are some of the other elements in just this wonderful concept you have of Guided Resilience?
Cami S:
Well, I think it's important to know that how we think is really important. So when we do self-reflection, self-reflection can be guided in a proper way, too. We have a built-in negativity bias. So if somebody can come to their self-reflection very harsh, critical, judgemental. Which just really interrupts the restoration and forward growth and movement. So how we think is really important. And so when I work with myself and with folks, I come from a strengths-based and positivity lens. So, first thing I do with clients is have them do a strengths inventory. I use the VIA survey of character strengths. Nine times out of 10 people can't tell me. They can instantly tell me everything that's wrong about them that they want to fix, but when asked, well what are your virtues, what do you value? They stammer and stumble and can't come up with what makes them ... what really lights them up.
Cami S:
And so I ask them to know that and then there's the concept of the signature strengths, and that's knowing your top five. Having them on the mind all the time. And as a coach, then, I want to know their top five. And so when I'm visiting with them and listening to them speak, I'm listening for and helping them train themselves to hear how they're living into their strengths. So strengths-based lens is really important. And then part of what we're amplifying when we do that is all of the theory around positive emotion. We're getting out of the judgemental and critical mindset that's narrow and leaves very little room for expansive, creative or collaborative thinking, and we're trying to really broaden our awareness. So being very intentional about shifting. Barbara Fredrickson describes three to one. And when you think about the natural evolution of a day, it's very easy for there to be way more disruptive, frustrating, challenging moments than being not only acknowledging but savoring the good.
Cami S:
And with the folks I work with, healthcare, not only are they ... they have the natural negativity bias, but then they go into a discipline where they're trained to look for what's wrong. So they're trained to look for symptoms and things that need to be fixed. So again, we're back to habits. And not that those aren't good things. Obviously we want professionals that are able to help us diagnose problems and fix them. But not to the detriment of training and reinforcing the ability to see the good and savor it and let it have a role in shaping our lens of life and how we live. So that's a very important part. And to your point about self-reflection, I have folks do a chip. I call it a chip. I give them prompts for their self-reflection. So I have them start out with the C stands for celebrate.
Cami S:
I have to force them to do that because that's not where they'll naturally begin. What went well? The H is happen. I want you to stick with the good. How did it happen? Who was around? What were the circumstances? I want to know all of that. The I then, finally we're in a place. We're in that up spiral of confidence and celebration. Now I can identify. Where were my stumbling blocks? And then that naturally evolves to the P which is plan. Now my intuition is kind of primed. And I'm like, "What naturally am I being called to experiment with next that's going to move me forward?"
Warwick F:
Yeah. I mean, this is really, to me so profound because when you go through a crucible, it's easy to beat yourself up. In my case, it was pretty simple. It's like, how could I have been so stupid? Launch this big takeover. Alienate my family. Company goes under. It affects thousands of people's jobs. The company went on, but it was a little dicey at the time. And you just want to relentlessly beat yourself up. That's normal, irrespective of the crucible. You just want to crucify yourself. You just ...
Cami S:
Right.
Warwick F:
At the extreme, some people would get to I'm worthless. I shouldn't be here. I make everybody miserable. You can really get in a downward spiral. But helping people understand that we all have strengths? Fortunately I was able to find that being a reflective advisor, analytical, I'm good on boards because I'm able to ask questions and speak truth in a way that can be heard. And so I found some areas of gifting but it's not natural. It took me years. And maybe with your process it would have shaved off quite a few years. But this concept of just helping people understand what their strengths are, what their values are, and that there are things that they're good at. And I'm sure a part of it is just letting go of the things, mistakes and things you're not good at. And that's okay. We all make maybe poor choices or bad things happen. That's so ... and just your whole celebrate. It's sort of interesting.
Warwick F:
We're always quick to talk about the bad, but I often find it's very difficult to remember the good, because we tend to want to forget that. I mean, one of the things we do in our family. It's funny. It was Father's Day on Sunday, but it was also my daughter's birthday, so we had to share it. So-
Cami S:
The same thing happened at our house.
Warwick F:
No.
Cami S:
Yeah. Yeah. My husband, obviously, Father's Day. And Meredith, our oldest, her birthday is on Tuesday but we used the weekend to celebrate her birthday as well.
Warwick F:
Yeah. So I at least got a couple hours in before we shifted to the main event. But it was all good. But one of the things we do on birthdays, and we've done this ever since my kids were small, we go around. So the youngest to oldest. And we say, "Okay. What do you most admire about that person?" And really talk about it. Well, I grew up in a journalistic family, so at least some of my kids, they're writers. They know how to communicate. And it's fine until it's your birthday. Then watch out and they go into exhaustive detail. And they're typically very accurate too. So it's not just ... yeah. Not wrong. But I've always felt that that's really important.
Warwick F:
And so year after year, you're hearing these positive messages. More than once a year. But just why your family thinks you're so valuable and why they admire you so much. Not just, "Oh, you're wonderful." But being very specific about it. So I just feel like we don't do that enough in our society. And that, I think, builds strength and resilience when we not false praise, but honestly praise somebody for the good that they do. And does that make sense?
Cami S:
Oh, absolutely. Absolutely makes sense. And I also ... The direction this is going and this often comes up with clients, there's an expectation when they come to a resilience coach. When people are having those crucible moments, that whatever I am inviting them to do is going to alleviate their suffering immediately. And that's where I put that almost right upfront when I have conversations. That you're where you're at for a very important purpose. And so we don't want to rush that process. There are things to help you endure the discomfort, the confusion, the anxiety, but we're not going to rush through that. Because those are really important times too.
Cami S:
I think it was Sue Monk Kidd that wrote a beautiful book called When the Heart Waits, and that I read at my darkest times. And it's also very important to have the presence of someone who trusts the darkness. That I can help you feel good because I know that that's an important part of healing, but we don't have to be afraid of what comes up in those crucibles. And we can't say how long they're going to last. Nobody can say. The resilience coach can't shorten your suffering. Life has a plan for that. But we can trust that you are going to be learning and growing and all of that is still available in that process.
Warwick F:
And that's, again, another such an important point is it's like a broken bone. It doesn't heal overnight. And as I often say, sadly, "Sometimes there are scars." You might quote, unquote, "get over it", but it doesn't mean to say there isn't some residual pain, be it physical, emotionally. I mean, for me most of the 90's as listeners know, was somewhat of a dark period. It took me years to bounce back. And some of the elements you've mentioned. Self-reflection. Support of family. Friends. Counselors. Coach. A variety of folks. But one of the things that helped me is I found there are things I could do and not screw up as I thought at the time.
Warwick F:
Baby steps. I began to see there are some things I can do that people respect me for. And because my self-worth was very low. And so gradually it's like, wow. And it was bit by bit. So I often talk about when you're finding things that you can do, especially from my perspective that somehow helps others, there's a healing balm in that. There's a healing kind of ointment if you will.
Cami S:
Oh. Yeah.
Warwick F:
I mean, maybe this is an obvious thing to you. Maybe not to all listeners. But as you were studying and then as you're helping others, did you feel like, "You know what? There's something I'm doing that is worthwhile"? And it's okay to admit I feel good about helping people. It's not wrong. It's not why you're doing it. But is there an aspect of Guided Resilience that when you get to the point where you can focus on helping others that that's another step on the journey to wholeness and wellness? Does that make sense?
Cami S:
Absolutely. And I think it's a little less linear and a little more integrative. So it's not somewhere I get to eventually. And for each person it's really individual. That's something that I don't attempt to even try to prescribe. I'm thinking of a cancer survivor that I worked with at one point who was so fatigued by her treatment. Not only the disease, but the treatment causing additional illness that she couldn't serve. I mean, she couldn't even mother her own children. And she found joy. She expressed her finding joy in watching her mother serve her children. To watch her mother be happy when happy was really hard for her to muster up the energy for.
Cami S:
So the idea of serving others, again, has a lot of expressions that to wherever somebody finds themselves in their crucible moment, having to have some flexibility on what that looks like could be very not what they're used to.
Warwick F:
Absolutely. I think one of the ways I look at it is, how do you find purpose in the pain? How do you find meaning? Sometimes you might feel like this makes no sense, but if you can use what you've been through in some ways to help others, somehow giving the pain a little bit of meaning can make it easier to move on. And obviously some circumstances you're not physically capable of. But to the degree whether it's an abuse survivor or whatever the circumstance is, you have a unique gift. And unfortunately, in a sense, where you can use that to help others. And people can say, "Well, you get where I am." Because you've been there.
Cami S:
That wounded warrior kind of idea is so powerful. To have that wisdom and perspective and a little bit of distance from your crucible. Absolutely. I think that that's very empowering. And I feel like part of the natural evolution of why life happens the way it does. So that it produces warriors that can be out there to be present to and lift up and support the ones that are next in line for suffering.
Gary S:
That is an excellent point for us to begin the process. All right. I think I heard the captain turn on the fasten seatbelt sign and it's getting to be time to land the plane. But what you just said, Cami, about having a wounded warrior to help guide people along the process of coming back from their own crucibles. That's your story. So how can listeners who have been part of this conversation, how can they get in touch with you? How can they learn more about Guided Resilience?
Cami S:
Probably the first place to start would be to go to my website at guidedresilience.com. And then there's ways that they can connect with me there. And they can learn about my process and a little bit more about how I work.
Gary S:
Warwick, you had another question. I cut you off. I apologize.
Warwick F:
No, no. That's fine. No. I just want to thank you, Cami. I mean, just the whole concept of Guided Resilience that I think what you're helping people understand that there is hope when you go through a crucible. There is a path back to wholeness, wellness. There is a way to find meaning, purpose in the pain. And really helping people focus on not so much shortcomings but their gifting. Their passions. Their values. It's not a short process. But I love that phrase guided resilience. But with the appropriate help, guide and coaching, the path back, it is possible. You can help. It won't be linear. It won't be easy. But there is hope. So thank you so much for what you do and sharing, and it's very encouraging. I think it's a message people really need to hear.
Cami S:
Warwick, if I may, I think that there would just be one kind of a capstone that I would really love listeners to be able to hear in that they have everything they need, and that they are perfectly whole in the moment they're at. The suffering and pain, woundedness, physical disease, does not separate them from the concept of perfect wholeness in the moment. And so I think that's really important too, because we don't need to postpone. While it is a journey and that's a very important journey, this moment, the way I find myself now, is I have everything I need and I can be perfectly whole.
Gary S:
Now that, what you heard listener, was the plane hitting the runway. That was a great place. That, Cami, was a fantastic bit of encouragement to land on. And I'm going to close us out with some takeaways I think that listeners can pull from this extremely interesting conversation that we just had between Warwick and Cami. One, first one would be lean into love after your crucible experience. The short description of this podcast is you are more than your failures and setbacks. That's how we describe it to people. But it can feel like crucible experiences define you. Whether it's missing out on the state basketball playoffs, or whether it's losing the 150 year old family media dynasty, those things can feel like that's what's defined you.
Gary S:
But the ones you love will remind you there is more to you than your failures and setbacks. Their words and care will help you move beyond your crucible. Second takeaway point from this conversation would be take time for self-care. We all have responsibilities to other people and we all have responsibilities to other projects and things in our lives. But we will not be available for others and other tasks if we don't take care of our own needs. Nurture yourself. This is something Cami said to me, and we didn't say it here but I'm going to get to say it here. Personal reflection is a poverty in our culture. We can change that. We can put money into that account. We can change and make personal reflection something that is rich in our culture.
Gary S:
And the third point, I think, for all of us to remember moving forward is to practice guided resilience. To focus on our strengths and our values. When you're going to respond, not really react to difficult circumstances, that's what you should be doing. Including your crucible experiences. Bring your strengths and your values to bear on your crucible experiences. And this is an extraordinarily important point to end on. Take your time. It does not have to be fast. Many times it won't be fast. So thank you listener, for joining us on this episode of Beyond the Crucible. We'd ask, Warwick and I would ask that you do us a little favor. On the podcast app in which you're listening right now, please click subscribe. That will help us reach more people and it'll help ensure you that you will not ever miss an episode of this podcast going forward.
Gary S:
So until the next time we're together, remember that crucible experiences are something we pretty much all have in common. They're painful. They can knock us off the trajectory of our lives, but they're not the end of our stories. They are, in fact, if we learn the lessons of them, apply the lessons of them. Apply some self-care. They can be the best new chapter of our lives. That does not mean that that chapter is going to be written quickly. It may not be a novella. It may be a James Michener novel. It may be a long book. But those books will be written and they will be the most rewarding chapters and books of your life because where they end up, the last page of that book, brings you to a life of significance.
It can make a professional paper cut feel like a full-fledged crucible. It leaves you wondering why you and your work are never good enough. But perfectionism, for all its insidiousness, can be overcome. Show yourself some grace, find the humor in your missteps and realize that good enough usually is, in fact, good enough.
Enjoy the show? Leave a review on your favorite podcast app and leave a comment at our YouTube channel. And be sure subscribe and tell your friends and family about us.
👉 Take the free Trials-to-Triumphs Self-Assessment to discover where you are on your journey of moving beyond your crucible and how to chart your personal course to a life of significance: https://beyondthecrucible.com/assessment/
Transcript
Gary S:
Welcome, everyone, to this episode of Beyond the Crucible. I'm Gary Schneeberger, the co-host of the show, and the communications director for Crucible Leadership. You have clicked play. We hope you've clicked subscribe to a podcast that deals in what we call crucible experiences. Now, you probably know what they are because you've probably experienced one. Crucible experiences are those painful moments in life, failures, setbacks, traumas, tragedies, some things that can happen to you, some things that you can have a hand in making happen, but their common denominator is that they can knock the wind out of your sails. You can be moving along a line in your life, a crucible experience can come along and knock you off your feet, knock you off your trajectory. They are truly life-changing moments.
Gary S:
And that's why we talk about them here. But we talk about them here on Crucible Leadership not so that we can kind of swap war stories, we talk about them here so that we can find hope and healing through the experience of other folks who have gone through them, and through the insights and the experiences of the host of the program and the founder of Crucible Leadership, and that man is Warwick Fairfax. Warwick, it's great to be here again with you, talking about a subject that we both know all too well.
Warwick F:
Absolutely, yep. Happy to be here. This is a subject I'm sure we both wish we didn't know so well.
Gary S:
Indeed. In fact, the subject that we're going to talk about today is perfectionism. I'm already feeling the burden of that, because I wanted to say in the introduction that I'm with Warwick, not welcoming Warwick like I'm the host of the show, because I'm not, Warwick is the host of the show, I'm the co-host, and I want to make that clear, and I didn't quite do it the way I wanted to do it. So there you go. Perfectionism rearing its difficult head. To kick off our conversation, Warwick, I thought I would start with something you wrote. And listener, there is a blog that Warwick has on this subject, and sometimes when Warwick and I do these episodes where there's not a guest, it's just the two of us talking about principles of crucible leadership, many times the ideas for these podcasts grow out of a regular blog that Warwick writes for crucibleleadership.com. You can visit crucibleleadership.com, sign up to receive regular email updates, which will include his blogs. But here on the subject of perfectionism is the opening paragraph of the blog that Warwick has penned on this subject.
Gary S:
"Perfectionism is a struggle that so many of us have. No matter what we do, it seems like it's not good enough. Other people might say our work was great, that dish came out really well, we played amazingly in that game, but what do we say to ourselves? 'Well, our work could have been better. We knew we should have added that one spice that would have taken that dish to the next level. Okay, we might have played all right, but there was that one crucial opportunity in the game that we did not take advantage of.' Those affected by perfectionism, for us, the glass is perpetually half-empty. We are never satisfied with our performance." I'll add by way of turning it over to Warwick, I don't even sometimes think the glass is half empty. I sometimes just think the glass is a dirty dish, and I'm the one that got it dirty.
Warwick F:
Boy, that is so well said. Half empty would seem to be optimistic, wouldn't it? Perfectionism is insidious. We get so self-critical, and we'll talk about the ramifications later, but it can make us risk-averse, it can make us think no matter what we do, we fail. It just can erode our sense of self-confidence, our ability to accomplish things, it can affect our relationships. I mean, it's really an insidious thing.
Gary S:
One of the reasons that we're talking about this today is that you and I both have had, in the last couple of weeks, circumstances, situations that occurred where we kind of beat ourselves up or were kind of perfectionistic about, and it occurred to you, "That might be a really good blog to write for folks," and then it occurred to us, "That might be a really good podcast." So this comes from, in the same way that Crucible Leadership, and I'm not overstating this, I'm not being glib, in the same way that Crucible Leadership was birthed from your major life crucible of the failed takeover of the family media company. Just like that birthed Crucible Leadership, some experiences that you've had over the last couple of weeks, some experiences that you've had throughout your life, very real experiences with perfectionism kind of prompted the blog I just read for and the podcast that we're having right now.
Warwick F:
Absolutely. Perfectionism can run the gamut from the small seemingly trivial incidents to the major. And I can think of some recent, some not so recent, let's start with the trivial. We're in Northern Michigan at the moment and we were going to go on a bike ride on this just beautiful trail. And there's three adult kids and my wife. So we've got to figure out how to put the car carrier on the car for the bikes. And of course we need more than one car because we can only put three bikes on a car carrier. So there's a bit of a logistical, we'll figure it out. So we figured it all out. Then we made sure we had everything. So we get there and everybody has their bike helmet, except me. What you need is a bike and a bike helmet. Because safety first, even though it's a trail through the wilderness and tunnels of trees, it's just beautiful. And I'm one of these people that double, triple check. I rarely forget things. I mean, I'm not infallible, but for some reason it was like a 20 minute drive back to the house. I was just crucifying myself. So what ended up happening? Because you can always use another bike helmet and some of them probably in the world.
Warwick F:
We went like a two minute drive to the nearest town that had a bike shop, got a bike helmet. But meanwhile, that's delaying everybody. They're waiting for me. It's like, "Dad, I mean, come on. I mean really, I mean bike helmets." And they're okay. But I was just, at least certainly for that day, I don't know about the next day, I was like, "How hard is it? Pick up the bike helmet and put it in the car." I could have swore I did it. Maybe somebody'd taken it out and you get a bit crazy paranoid sometimes when you're a perfectionist, so I got over it, but I was so angry at myself, because I'm delaying people. I'm feeling stupid. So that's sort of one incident. I can think of another incident, when I'm not much of a boating guy, but we were driving this boat back into a hoist, which when there are waves on Lake Michigan, you need a hoist to raise it above the storms.
Warwick F:
And there was a couple of kayakers out there watching us pull into a dark area, but they were way too close. And so right where I wanted to line myself up, they were in the way. And so what ended up happening with all the [stack 00:09:55] people on the boat is I came at the wrong angle and I kind of scratched the side of the boat and because of the way things work you have to wait until you winterize. It was going to be weeks or couple months before anything could be done. And I persecuted myself, beat myself up for days, maybe even a couple of weeks or more and stuff happens, but it's like, "Oh, I should have told the stupid kayak people who I was pretty ticked at, I don't know who they are, move out of the way but I didn't think about it." And it's like, "I should have been more careful. I should have this, should have this, should have that." And it just went on and on and on.
Warwick F:
Probably one that felt a little bit more serious was International Coach Federation certified coach. And one of the things we do every few years is get re-certified and you go through a mentor coaching thing just to make sure your skills are sharp. And so at one point I was doing that. And so we each take turns coaching each other. And I like even though I don't do as much coaching now cause of Crucible Leadership, I like to think I'm reasonable, if not pretty good. And for whatever reason, the technology just wouldn't work. There was an echo. And so I was like about 15 minutes late, everybody's waiting, finally get on. I'm flustered. And the person I was coaching, maybe we had different mindsets and I just could not get off a space. As a coach, if things don't work out, you always blame yourself. That is part of the profession. You never blame the client, even when you're tempted to. But it was really, I like to think I'm a good coach, but it was not that good because I was trying too hard.
Warwick F:
Because we weren't able to make progress, I was pushing and pushing and pushing, which you should never do as a coach. You should never [earn 00:09:25] it. So the reason, and I berated myself for days, a week or two, because this felt worse than some of the others because I like to feel like I'm a good coach, but it wasn't my best day. And even though you can say, even when you're good at something, you're not going to bat a thousand, I was just beside myself with, I mean, to a degree that's overstating it, but there are also other people listening. It's a mentor coaching deal. And they were able to observe my poor performance.
Gary S:
Perfect storm.
Warwick F:
And of course, in other weeks when other people coached, they were unbelievable. So I thought, "Okay, good, out of this cohort, I'm probably had the worst. Yeah. So what did people think of my level of coaching?" So yeah, I mean we all have our bad days and nobody else really cares. People understood the whole technology thing threw me a bit. And but yeah, I tend to be really hard on myself with perfectionism.
Gary S:
And there was an interesting point you made, as you were introducing some of the first of those stories, I think, or the second one, there was an interesting point you made where you talked about, And I hadn't thought about until just now, but the reach of perfectionism is sort of like burning the candle at both ends, meaning you mentioned, "How hard is it to remember to bring a helmet? There's one of two things you have to do. You have to have a helmet and you have to have a bike. I blew 50% of that. I didn't have a helmet." So there's the, what we would call, ruminating over, "Oh, how did that happen? Why did I do that? Why didn't I do that?", about what happened before the incident that leads you to feel perfectionistic, but then there's the projection into the future. And I have never told you this story, Warwick, but I'd already been working for you for several months when we had a meeting in Denver where we all got together along with Signal, the folks at your branding agency that were all big. I was still new to the team, but I was comfortable with the team. I knew that the team would have grace for me, but I was to give a presentation the morning after I arrived in Denver.
Gary S:
And while I was preparing for it, I realized I did not bring the little dongle thing that connects my computer to the screen where I could run through this extraordinary presentation in my mind that I had created. I spent, I've never told you this, but I spent, Warwick, at least an hour on the phone in full on panic mode with my wife saying, "Oh my gosh, I forgot. I forgot the thing. I can't do the presentation." And so that was the, "How could I have done that? I have a list of things that I have to have. And I brought four watches for two days in Denver, but I didn't bring the thing so I could do my presentation. How does that happen?" So again, how does it come about perfectionistic about how I blew it? And then the other end of that was perfectionistic about what was going to happen. "I'm not going to be able to do my presentation. Warwick's going to think I'm an idiot. All the folks at Signal are going to go, Oh, why did we ever introduce this guy to Warwick?" And it was.
Gary S:
I mean, Kelly, my wife could come out right now and say, "Yep, he's telling the exact truth," because it was so all encompassing. I could not see my way beyond what I had done wrong and what the ramifications might be. And I was beating myself up. And that is a terrible place to be.
Warwick F:
Yeah, it is. It's funny as you share perfectionist stories with each other, I can say, "Well, I mean, we would have been fine. It wouldn't have been a big deal." You can say, "Okay, so you had one bad day coaching. I'm sure they understood the technology." And other people often can understand much more than we can and are much less willing to judge us. I mean, some people are just judgmental by nature, but most people... But we're just so hard on ourself and we think about how does this show up? And I think at the root of it is we tend to tie our self worth to our performance. And what's ironic as both of us, as people of faith, from our perspective, there's a sense, well, God loves us unconditionally because of who we are not because of what we do. I mean, I go to a nondenominational church in Annapolis, Maryland. I'm even an elder. In theory, I should really know this stuff.
Gary S:
Right.
Warwick F:
And I do intellectually. I get it and I believe it very much, but clearly if I really, really believed it, then maybe my actions and my mindset would be a bit different. So this perfectionism thing, even when you know it's stupid, it runs so deep. I mean it's really complicated. I mean, we tend to compare ourselves with other people, like I did with the coaching thing. Everybody else did the lights out. Me, not so much. So you hear other people coaching and it's like, "Wow, you did fantastic. I mean, I guess I have to think of something to add that you could have done." With me, it was like the other way around. "There's got to be something he did positively." He didn't quite say that, but yeah. So we compare ourselves and we're certainly-
Gary S:
And the truth of the matter for that, Warwick, the truth of the matter is everybody else on that call doesn't even remember what happened. And they probably forgot it like five seconds afterward. And think about this. I hadn't thought about its application to perfectionism until you just told that last story and think about what's one of the most common things we say to someone when they if you're late to a phone call, you'll say, "Hey, I'm sorry I was running late. I had to put the dog out or do whatever it is." Most of the time we'll hear back from the person, "Oh, no problem." Right? Isn't that a very common thing?
Warwick F:
No problem. It's all good.
Gary S:
No worries.
Warwick F:
It's fine. Hey, It's good. Yeah. I mean, exactly.
Gary S:
And I have thought, and now I know why I think this way, I have thought, and I try not to do that with people because I always felt like if someone apologizes, even if I think it's silly, to them it's not silly or they wouldn't have apologized. And if I say, "No problem," I'm not allowing them to close the loop. I'm not allowing them to close that perfectionistic loop. So saying "No problem" to someone doesn't actually help them feel better because they don't feel perhaps released from their sin, their problem that they're talking about. So that's why I think when someone says, "Hey, I'm sorry that happened," rather than say "No problem," which is their reaction. They're not thinking about that, but to just offer back, "Yep. I forgive you. Yep." That helps them close it and that can help them not walk in perfectionism afterward.
Warwick F:
Yeah. I mean, you don't have to beat them over the head, but certainly if they said, "I was late," you could say, "I get it. We've all been there. it's really okay," Or yeah, I mean, something like that to acknowledge, but realize that you're not judging them or you're not holding it against them. So yeah.
Gary S:
Right. They say, "I'm sorry," you say, "You're forgiven," or something that speaks to that and that can close the loop and make everything start moving ahead.
Warwick F:
Yeah, it is. I mean, I know we're going to dwell in a bit on what are some tips for counteracting it, but just to explore it a bit more, we compare ourselves and self worth. One of the insidious things about the perfectionism is we tend to want to move the goalposts. No matter what we achieve, it's like, "Okay, well, this was good, but there was another level." So if you're doing some presentation, "This was good. And I need to do A and B better next time." So you do A and B a better next time, you'll find something else. It's one thing to say, "Oh, there's something more I could do better." Great. Perfectionism is no matter how good a job you do, it's never good enough in your mindset. So that means you were doomed to failure always if you take that to its extreme. And it can almost mean anything short of perfection, which, because we keep moving the goalposts, is impossible. We design the game, we design the competition in a way that we can never win. Just when you thought you've got a touchdown, the goalpost are moved another 50 yards. There is no way you could ever possibly win And because we tie our self worth to that, it can just erode our sense of self worth left to its own devices.
Gary S:
And it can be emotionally exhausting. Think of the example you just used. We think we've gotten into the end zone and then we've moved the goalpost ourselves, 50 yards down the road. What's that going to lead to? Hey, it's 50 more yards, it's 50 more yards. There's 25 more yards. You're going to be exhausted physically if you were to do that and you're exhausted emotionally.
Warwick F:
Exactly. And you're going to be exhausted and it will tend to make you risk averse. "What's the point in trying, because I know I'm going to fail at least by my own definition of success and failure?" And the last thing the world needs is it's a bunch of risk averse people that won't go for their goals and their dreams. So actually, back in a Crucible Leadership framework, we're all about living lives of significance, lives on purpose, dedicated to serving others. We're about bringing a vision to reality that comes out of your design and your passion. Well, left to its own devices, a bit like weeds, ff you don't deal with perfectionism, it can mean that life of significance won't happen. That vision won't become reality. I mean, that's serious stuff. So we can joke about or other people might find it amusing anyway about the forgetting the bike helmet or boat or what other little incidents we have, but that kind of mindset, that's just a small manifestation of a larger problem. If left to its own devices, it can get in the way of your dreams becoming reality. So it's a serious thing.
Gary S:
Absolutely. And in those quote unquote small moments, they're not really small if you're perfectionistic about it because perfectionism makes a paper cut feel like a crucible. Perfectionism takes that thing that may be as small as a technological stumble in a coaching session that you really in many ways had nothing that you could've done differently, but that can feel as emotionally draining, as devastating as a true crucible experience the likes of which we talk about on this program all the time.
Warwick F:
Well, and imagine if that's how you deal with the paper cut, how are you going to deal with the real crucible? I mean, Oh my gosh. I mean, as listeners would know from previous podcasts and blogs, for me with the whole $2 billion takeover and losing 150 year old family business in Australia, I mean that is a big deal. It's not a paper cut, it's a massive crucible. And I never thought about it in terms of perfectionism, but because my self worth was so tied up in bringing the company back to the ideals of the founder and seeing it be well managed, for a lot of the 90s, I was just beating myself up mercilessly. I mean, it's sort of a cousin to perfectionism, maybe just self persecution. I guess it depends on the name and two sides of a similar coin, but it was the typical, as one guest we had recently, I think Professor Joseph Badarocco of Harvard Business School, talked about the difference between ruminating and perspective and-
Gary S:
And reflection.
Warwick F:
Exactly, reflection and ruminating. Well, I was doing a lot of both, but certainly a lot of ruminating. It's like, "Gosh, how could I have thought that would work? And I used the wrong advisors rather than the good ones. I didn't listen to the good advice and it's caused damage in my family. I have a Harvard MBA. How could I have been so stupid? How could I have assumed the family wouldn't sell out? How could I have loaded the company up with so much debt? Look what I did to people's lives and the company," and on and on. I was just like, "How could I be so stupid?" So it was that perfectionist mindset rather than an objective thing with, "Yeah, maybe there wasn't so smart," but I was 26, there were emotional things involved with family and stuff that happened to my dad. There were reasons maybe. There was some people with other agendas. It was complicated. Yeah. I made some mistakes, but it was a complex thing. And at 26, other people in that situation, their dad having died, there's a probably more objective nuanced look at it. But yeah, I was in full on self-flagellation, self persecution mode.
Warwick F:
So the long and short of it is when you come to big crucibles, you have a perfectionistic mindset, I mean, it can cause years of damage and despondency and self-flagellation, which is just not healthy for you or anybody else.
Gary S:
And let me ask you this question, Warwick. It's 30, I'm terrible at math, but it's more than 30 years since that takeover bid. Are there still times that you, even for a second, beat yourself up? Are there still times when you think about it? Because you have to live in it every day with Crucible Leadership. Are there still times as you talk to interviewers about it, as you come on the podcast and talk about it, on this podcast and talk about it, are there times that perfectionism still manifests itself in even a fleeting feeling of "Man, I messed that up"?
Warwick F:
Yeah. I mean, I'm sure it does. I always believe with crucibles is even if you get over them, there's still a scar. I have to say, it's much less than it used to be. And part of that's because I've had years to think about it. And I talk about this so much because it's part of the cornerstone of the Crucible Leadership origin story, if you will, that it does get easier when you've talked about it for the 10, 20th, 100th time. And you talk about and people ask you, "Well, maybe there were some other things going on and it wasn't all your fault," or you come to accept it. So it's actually considerably less. I mean, it honestly is not nearly as bad as it used to be, which is somewhat of the miracle given how hard I am on myself. So it's really, it's not nothing but it's vastly less than it was, which is amazing.
Gary S:
And this would be a good time because one of my jobs on the podcast is to ensure that we are moving on with alacrity and we keep time And if we don't keep the time exactly where I think we should, then I ended up being perfectionistic and feeling bad about it because I'm like, "Oh geez, that went 10 minutes longer than I wanted it to." So we have talked work, we have talked here just sort of organically about some ways that perfectionism manifests in our lives. Our sense of self worth is tied with how we perform. We compare ourselves to others. Before we start talking about and move on to how do we combat perfectionism, are there any other examples or any other manifestations of perfectionism that you think it's important to share with listeners?
Warwick F:
I mean, I think we've kind of covered it. I mean, we do feel like that everybody else is judging us. We feel like we're defined by our own worst day. And it's just amazing that people aren't really focusing on us. They've got their own issues, their own problems, their own hopes and dreams. Everybody's not wandering around judging us.
Gary S:
Right. I have a quote. Every year when I have a birthday, I'll publish on Facebook. This last birthday was 55 years. So I'll say, "55 things I learned in 55 years." And I started this, I think, back when I turned 50. So I've been doing it for five, six years now. And one of them I always put on there is "I am less than my successes and I am more than my failures." And that's, I think, a good perspective for us to keep. The mountain top isn't our reality every day and the Valley isn't our reality every day.
Warwick F:
I think that's so profoundly true. You kind of know that you can never get over perfectionism, but how you really begin to try to deal with it is what we said at the outset is you cannot tie your sense of self worth to your performance, to your successes or failures as you eloquently say. Just because we score the winning touchdown, we kind of did incredible at that play recital in high school, it doesn't mean that we're the greatest thing since sliced bread, we're the second coming, we're just amazing. And so during those highs, just say, "Okay, be happy," be kind of like "That was great," but don't start thinking, "Oh wow. I'm just amazing."
Gary S:
Yeah. Don't start believing your own press clips, for sure. For sure.
Warwick F:
And the same thing goes for when you have times in which you don't do so good, don't believe you're the worst person that's ever lived, which you can go that way at the extreme. So that's really, it's a choice. It's a discipline. You've got to separate who you are as a person from what you do, what you do isn't who you are. And that requires a seismic mindset shift. It's probably the single biggest thing, and it's easy to say, but you've got to just be disciplined. It's really a daily issue we'll come back to in a moment, but yeah. Separate your sense of self worth and what you do from who you are.
Gary S:
And this idea, and you mentioned it, this reality that really other people who we share a life with, especially other people who just kind of pass through our lives. The other people who may have been on that counseling call that you were talking about, or that coaching call that you were talking about, they may have just been, not even people you know well. They were just people that were kind of passing through your life. They probably don't even remember your name, let alone some of the technical difficulties you had there. But we all think about that. We all think that person's going to think that I'm the dumbest person who ever lived. Well, that person doesn't even know you. "So this idea that other people typically could care less how we are performing at any given time," you write in your blog, "okay, your boss might care. That's true. But in general, if we fall short one day, even by other people's standards, they don't judge us. They see we're trying, and they give us the benefit of the doubt. They appreciate the fact that we're trying."
Warwick F:
And that's where I think a sense of humor is good. I don't always do well at that but if I was wise and more mature, when I forgot my bike helmet, it was, "Well, that was kind of dumb and stuff happens and there was a million details and somehow it didn't happen. Oh, well, the world's not going to end just because I forgot my bike helmet." I got another one. We had a fantastic bike ride. It was a great day. What's the big deal on a scratch on the boat, or as you say, the coaching call. People were like, "Yeah, I might've been flustered and it was a challenging situation and yeah, you pressed in too hard, but yeah, we've all done that." I mean, they were probably full of grace. So just realize how other people thinking about it. I think of another tip that's useful is that, I know it's easy to say, but give it your all and let go of the outcome. We're not defined by our outcomes. What's important is did you try your hardest? Absolutely did in the coaching call. I really tried to lean in, probably tried too hard, but give yourself a break and what I was also going to say is don't hold things too lightly. As I said before it's okay to laugh at yourself. We all have idiosyncrasies. I'm getting better at laughing at my own little foibles and the way of doing things.
Gary S:
Yeah. And it's true. That sense of humor part can be really critical, not only for you to feel better. And I'll give an example from our working relationship, Warwick. One of my roles on the podcast listener is to try to find guests that we can have on to talk to. And I'm looking all over the place in different places. I'm doing searches on failure and bouncing back, and then see who pops up in Google and I'm doing all kinds of stuff. I'm going to podcasts, guest sites to find people. And I'm not batting a thousand every time. I come up with an idea I think might work. And we've had experiences over the year that we've been doing this podcast or close to a year that we've been doing the podcast. I've had experiences where I thought a guest might be perfect And I present that guest to Warwick and Warwick, as the head of Crucible Leadership and my boss in that sense, Warwick will say, "Oh, well that might not work." And it's funny. I feel terrible in those moments, not just like I messed up, but I feel like I let you down when that happens.
Gary S:
But one of the things that I've been able to do, and I've noticed it's happened a few times, thankfully not hundreds of times that I've picked guests, that I've suggested guests that didn't work out, but I've then tried to crack a joke at my expense in a meeting and you'll laugh. And when I see you laugh at my joke about, "Yeah, well, I picked that wrong," or whatever it is, that helps relieve the pressure on me. I see that it's not a huge thing to you. So a sense of humor can help you as an individual feel better about yourself. It can also help you realize that those people you think are judging you, those people you think are mad at you, those people you think will never let you get over it, don't take it nearly as seriously as you think they do.
Warwick F:
They really don't. I mean, that is a good example. I mean, people judge you for your expertise and your effort. I know for me, if somebody is giving it their all and they're not batting a thousand, that's fine. They're making a big contribution. You're going to get a lot of grace points, so to speak, if you've had a history of not just expertise, but just you're all in and maximum effort. I mean, that's so true. I mean, one of the other things I think of with myself and I'm really trying to learn it is what hurts my ability to overcome perfectionism is I'm one of these people that you either do it a hundred percent or not at all. You're in fifth gear or in neutral. I'm hardwired to just absolutely give it my all in whatever I do. And that's not a bad quality, but that can translate into perfectionism. "Oh, I gave it my all and I only did 99% of what I wanted to do."
Warwick F:
And so I've really come to the point where, and this is hard for me to say, 75, 80, 80% or 85%, in a number of cases that's fine. When there's a bunch of things you're doing that's okay. Because for a perfectionist, 75 or 80%'s probably pretty darn good. And it's not that I want to settle, but when you've got millions of things to do, you can't always spend a thousand hours on every blog. Stuff wouldn't get done. So you've got to say, "Okay, I'm going to do the level best I can within a reasonable amount of time," whether it's prepping for a podcast or the book on crucible leadership that'll come out next year. Obviously I'll pay a lot of attention to that, But even then I want to get as close to 100%, but the book will never come out if I spent, to use that number again, a thousand hours reviewing every chapter and every edit. I mean, my gosh, if you go, "Okay, I think this is good enough." It's sounds sacrilegious to say good enough.
Warwick F:
That is just words I never utter, but for a perfectionist, it's okay to say, "You know what? I think, given the timeframe and given everything else that's going on, it's good enough. And I'm going to be okay with that." You've got to force yourself to say sometimes good enough is good enough.
Gary S:
Yeah. And that makes me think, and you mentioned him earlier, our interview with Dr. Joe Badaracco, who in his book about reflecting and the importance of finding time to reflect, that's one of his points. Aim for good enough. And he talked to us about it. We think that in order to reflect on what's going on in our lives and the important decisions we have to make, we think we have to go on a Tibetan retreat. And it's not like that. You can reflect while running. You can reflect while driving in your car. You can reflect anywhere you can do it. Aim for good enough, because if you aim for perfection, guess what? You're never going to get to reflect. If you aim for good enough, you're going to seize those moments that you can do that.
Warwick F:
Well, exactly. I mean, very few of us have time to go to the top of a mountain and reflect for a month. I mean, even though I'm extremely reflective, I don't like doing that. I tend to reflect, I mean, obviously like a number of people of faith, I have my daily quiet time and Scripture reading and all, but just as I'm in the shower, I'm having a walk, I'm reflecting and thinking all the time. That's just part of life. But you reflect and make a decision, but here's a very small example. One of the things we do with the blog is we've got to pick a photo. Well, I don't have 500 hours to spend to approve a photo in a blog. It's not that big a decision. The world won't end if the most perfect photo isn't found. That's a very good example of good enough is good enough. So we spend some degree of time trying to find the one that really fits the words and the concept we're trying to present. And then we make a decision and we move on.
Gary S:
Right. Hearing you talk about that reminds me of something I used to do. Both of us have newspaper backgrounds. I didn't own any, but I was editor for a few. And one of the things I would do on the city desk and the city editor for listeners who don't know is the guy who edits the copy for the local newspaper. He's the first set of content editing eyes on the stuff that goes in your local newspaper. And I used to have a phrase I would use or phrases I would use if I had like 15 stories coming in and I had only three hours to do them. Some stories would get what I called an A1 edit. They were going on the front page of the newspaper and they were going to get three reads through. I was going to read them backwards to make sure there were no typos. They were going to get my A-plus effort. They were going to get a 100%, but I also had what I called my C5 edits. And those were the stories that were somewhat less important that were inside the newspaper. And they got a good effort, but they didn't get three reads.
Gary S:
They didn't get all of that stuff. They got, "Let's get it done. Let's make it as good as it can get and let's move it along the line." So I think that applies in so many areas of our lives. And, as Joe Badaracco said, aiming for good enough is not heresy or sacrilege or giving up or not doing it right. It's recognizing your limitations and acting in a way that allows you to put your best foot forward for the best things that advance what your vision is.
Warwick F:
That's so well said. So for instance, the level of effort that I'm going to give to reviewing a chapter of the book that's coming out next year is going to be more, maybe considerably more, than reviewing a image for a blog That's going to come out and one should receive a whole lot more effort and attention. It's like, to use your analogy, it's the front page story versus something that's going to be on page 35, that's going to have one paragraph and it's going to be buried somewhere.
Gary S:
Right.
Warwick F:
One of the other things I think it would be useful to talk about because being a reflective person and thinking, "Okay, well, we all agree perfectionism is a bad thing. And don't go overboard with your level of effort, depending on the challenge and how important it is." But one of the things I think has helped me is just have a sense of, it's going to sound a little pop cultureish, but sort of daily gratitude. And I don't know, they do it every day, but I kind of, maybe it's a spiritual thing, but I just, in my case, thank God for the many blessings that I have, wonderful wife, three great kids. I love what I do with Crucible Leadership. I have an amazing team. I've got so much to be thankful for. So I try to just look at, somehow when you're so thankful for what's happening, the perfectionistic thing, it shouldn't directly correlate, but I think it can help.
Warwick F:
And I think it's also okay to look back and say, "Okay," not to sort of dwell on the successes to say, "Oh, look how wonderful I am," but just, but just be thankful for the things that you've been able to be a part of. I've been on two nonprofit boards, my kids' school and have been an elder at church, and I've been involved in strategic planning and some governance stuff and coaching. And I've got this book about to come out and love the podcasts we do And the blogs. I have a lot of things that I'm grateful for and some things that I do poorly, but there are some things I actually do well. And that's not said because of hubris or arrogance, but it's like, if you can honestly say to yourself, "I'm actually making a contribution. I'm living a life of significance to best degree possible or at least to a reasonable degree. There are some things I do well, there hopefully are some people I bless and even in some small way, then maybe I'm not a total screw up. Maybe I'm worth something."
Warwick F:
I mean, I know my faith tells me, God loves me irrespective of what I do. I know that. So I need to own that. But objectively, there are some things I do, which is maybe not very spiritual, but objectively that says I'm probably worth something anyway, because there are some things I've done that have been okay, if not good. So therefore if I fall short, why should I beat myself up? So this concept of almost like a daily exercise, gratitude is really and thankfulness, an objective view of who you are, not this jaundiced, "I'm a screw up," because few of us are that bad.
Gary S:
I have this thing I do every night on social media before I go to bed and because I'm a word guy and like to think I'm clever, I call it Grata Today. So it's my gratitude for today. So I'll go on Facebook and I'll type Grata Today, colon, and then I'll just list one thing that I was grateful. For last night, it was how fantastic my wife's chili tasted like eight months after she made it because we vacuum sealed it. So it was like, not only did I get a good meal, but I realized what a great buy was to buy a vacuum sealer. That was my gratitude for the day. Not a big thing, but it was something that I could focus on that made me go, "Yep." Especially in the time of COVID and some of the things that are going on in the country to be able to find those things that you can hang on to and be grateful for, that's extremely important.
Warwick F:
I think it is. And yeah, some other tips for dealing with this, because I fully admit that dealing with perfectionism, this is one tough challenge and speaking of perfectionism within perfectionism, but I think of dealing with perfectionism, like weeding, is you really got to be very disciplined. So when you feel that sense coming that, "Oh, here we go." It could be a small issue or even a big, but a small issue. You just feel those feelings. Two or three thoughts. One is even if it's something little, like "I forgot the bike helmet," somebody like me, I'll say to myself, "Okay. I know I'm beating myself up today, but tomorrow's another day and I probably feel better tomorrow because I can't magically switch off my feelings." Just give yourself a break, realize it could take a day or so and that's okay. That almost eases the tension. And then sometimes what I do is in my case, talk to Gail, my wife, or if it's something to do with Crucible Leadership, I might chat to some people on the team. With this whole coaching thing, I think I've mentioned it behind the scenes to a number of folks that I work with and somehow it makes it easy to deal with. They say look, "I get it. We've all been there."
Warwick F:
And when you have that empathy and they're walking with you, a combination of time and being able to talk it through with others, even if they say the predictable, "It's okay. We've all been there," that level of empathy and understanding that definitely helped with the whole coaching incident. So bottom line is be proactive. Don't let those weeds grow. Deal with it. Yes. It'll take time. And when you feel those feelings come up, just try to bang them away, just squash them. It's like, "Okay, I'm not defined by this. I know it's stupid. Stuff happens." Talk it through with others and just try to be disciplined and not let those emotions take hold and just be objective about it and not defined by forgetting a bike helmet or a poor coaching performance.
Warwick F:
Think of all the other things that you're doing. Come on, be objective, be realistic, laugh at yourself for being so silly and so hard on yourself. Talk it through with others. There are practical things that are not going to switch those negative emotions off overnight, but they will help. There's no question in my mind. There are things you can do that will help.
Gary S:
Absolutely. And that is a good point, Warwick, where I would talk about landing the plane, because I'm perfectionistic about timekeeping, and I'm like, "Oh, no. I don't want to run too long." But here's something I've never told you as well about my perfectionistic streak. Go back, listener, and listen to the last five minutes of any podcast you want up until the last couple of ones. And when I say, "We're getting to the point where we have to land the plane," and I'll say, "The captain's turned on the fasten seatbelt sign. The landing gear's going down." I've also said this, "I see the guys on the runway, waving those flashlights." I said that five or six, seven, eight times, until Kelly, my wife, over dinner one time, said, "You realize you say that, but they don't do that when the planes land because they'd get hit by the planes." She said, "They don't do that. That's not a sign of landing the plane, sweetie. That's a sign of getting the planes lined up to take off and stuff."
Gary S:
And I'm like, "Ooh, boy, do I feel stupid that that's out there on 25 podcasts." So have grace for me, listener. Yeah, but as we wrap up, Warwick, I think one of the places to go to that I think is critical for all that we've talked about and that is this idea of being able to forgive yourself when you have done those things that have kicked in your perfectionistic cycle. And I want to read something that I found from Psychology Today that talks about the power of forgiving yourself and how you do it. The first line of this really struck me. It says, "When we've done something quote unquote wrong, we register it in our nervous system and if we try to forgive ourselves for something without releasing the underlying emotion or belief that we've attached to it, forgiveness just doesn't take. No matter how hard you try to forgive, you continue to beat yourself up for whatever happened, because your nervous system tells you to."
Gary S:
So you really have to release that negative emotion, those things that you talked about. Over time you were able to release, to talk through, what happened with the takeover. You were able to talk to members of the team about the coaching kerfuffle. It's really important, in forgiving yourself, to let that release go, because your nervous system, there's a physical, emotional thing that happens when you hang onto feeling like you were wrong and you messed up.
Warwick F:
And not only are you going to dwell on it, but it will stop you doing positive things in the future. It will be like a 10 ton weight. It will stop you taking risks. It will stop you moving forward. I might make that mistake again, so it's important to forgive yourself, and if it's a small issue, you need to forgive yourself for forgetting a helmet, well, maybe you do if you're beating yourself up for it and think you're a terrible person, but you've just got to be disciplined and deal with, realize we all make mistakes. I mean, if you're willing to show grace to others, and most of us are, then isn't it reasonable that you should deserve as much grace as you're willing to show others? It just makes no sense, so you just got to be disciplined and not let those negative, perfectionistic voices take root. As we said before, sometimes good enough is good enough and we're all going to have the bike helmet incident or "I can't believe I thought it was flashlights landing the plane." It's like, we're not pilots.
Gary S:
Right.
Warwick F:
If you were a pilot, you would never make that mistake, but we're not pilots and that's okay. Maybe there's a couple of pilots listening to the podcast who go, "Pff. That's, come on, really?" But even then, who cares? I mean, they're not going to unsubscribe to the podcast because you mentioned flashlights rather that something else.
Gary S:
I certainly hope not.
Warwick F:
If they do, then oh, my gosh, what's their problem? But, yeah, I mean, we just need to have a bit more sense of humor and just lighten up on ourselves, which we just need to.
Gary S:
Well, the plane has landed and there were no men or women on the runway with flashlights when that happened. I want to conclude this one, Warwick, differently than I normally do. Normally I'll say, "Here's three or four takeaways you can get from the show." I'd like challenge listeners to do a little something off of this episode, and that is to take what you've heard as Warwick and I have had this discussion and apply it. Forgive yourself if you are still ruminating on something that went wrong. Recognize that you are less than your successes and more than your failures. Find something you've heard here and put it into practice. Take that first step. We interviewed a guy on the show, Mike Valentine, he used to be a steel hanger. He would walk the steel in the skyscrapers and he would talk about what you learn when you're walking steel on a skyscraper that's being built is that you got to take the first step, because if you don't get that one right.
Gary S:
You've got to take the first step carefully. You've got to take the first step intentionally, because there's no second step if the first step's wrong. Take that first step, listener. If you've heard anything in this conversation about perfectionism that resonates with you, take the first step to arrest it, to overcome it. And here's the thing. I'll leave with this. You don't have to be perfect about how you release your perfectionism. It's a process. What Warwick and I have described here is a process. It's okay to have that process play itself out. Thank you for spending time with us as we've had this conversation and remember that your crucible experiences, be they big, major ones that everybody would recognize as crucibles or maybe some of your crucible experiences are those paper cuts that feel like crucibles because you can't let go of a feeling of perfectionism surrounding them, whatever those crucible experiences are, they're your crucible experiences. Your pain is just that, your pain, and it's real to you.
Gary S:
But remember that if you learn the lessons of those crucibles, if you don't wallow in those crucibles, and you apply those lessons, it's not the end of your story. In fact, it can be the beginning of the next chapter of your story, which will be the best chapter of your story because it will lead to something that Crucible Leadership exists to point you toward and that is a life of significance.
Perfectionism is a struggle so many of us have. No matter what we do, it seems like it is not good enough. Other people might say our work was great, that dish came out really well, we played amazingly in that game. But what do we say to ourselves? Our work could have been better. We knew we should have added that one spice that would have taken that dish to the next level. We might have played OK, but there was that one crucial opportunity in the game that we did not take advantage of. For us the glass is perpetually half empty. We are never satisfied with our performance.
Wanting to do your best is great. But when no matter what we do, it is never good enough, it can lead to a cycle of perfectionism. We keep striving, but it is never good enough, so we strive harder, and it is still not good enough. This perfectionism cycle means we are perpetually disappointed and frustrated, perhaps even ashamed. It can lead to knots in our stomach, and it can even affect our health; certainly it taxes our mental and emotional well-being.
Here are some of the manifestations of the perfectionist syndrome:
We are way harder on ourselves than we are on other people.
We constantly move the goal posts, so no matter what goal we achieve, we make the target even harder to reach, ensuring that success as we define it is impossible.
Anything short of perfection (as we define it) means we feel we are a bad person, unworthy, in effect.
We feel other people are judging us, looking down on us and criticizing us for falling short.
We continually compare ourselves to others, particularly in things we are not as good at, and they are great at. Hardly a fair fight.
The worst-case scenario is when we fail or fall short in an area that we feel we are particularly good at. That really hurts.
For perfectionists, with quite a few of us being locked in at home during COVID-19, it means that doing our best just got that much more difficult. But do we give ourselves a break? Of course not. We are perfectionists. There are no second chances, no do-overs. Just the clear subconscious expectation that we will fall short.
So what are some tips for overcoming perfectionist syndrome?
5 Tips to Overcome Perfectionism
1. Do not tie your self-worth to your performance. That is one of the biggest causes of perfectionism. Realize that we all have intrinsic self-worth as human beings. From my faith perspective, God loves us because of who we are not what we do.
2. Other people typically could care less how we are performing at any given time. OK, your boss might care. But in general, if we fall short one day, even by other people’s standards, they don’t all judge us. If they see we are trying and giving it our best, then that is what they value.
3. Give it your all, and then let the outcome go. If we have given it our all, win or lose, succeed or fail, that is all we can do. We need to be satisfied with the outcome at that point.
4. When you fall short or make a mistake, understand what happened. If there are lessons to learn, learn them. If there are people we might have adversely affected, figure out what happened and why and if there is anything we can do better next time. Then forgive yourself and move on.
5. Have a sense of humor. We all have traits we wish were different. We might be impatient, or messy, or hyper organized to the point where we get annoyed if anything is out of place. Be able to laugh at yourself, when these sorts of things happen. It is OK, and we’re OK.
Remember, being so hard on ourselves might mean we become more risk-averse. There might be times when we want to go for it, but our perfectionistic risk-averse nature might us hold back. We don’t need that. The world does not need that.
We all have days when we fall short. We are not defined by those days. Sometimes we can feel like they are our worst days – and we’ll never be able to completely move past them. But we have intrinsic value and worth. Our performance does not define us. When you sense those feelings of inadequacy are creeping up, be disciplined. Like weeds rising up, pull out those negative perfectionistic thoughts. We will not go there! We have value! We have worth!
Reflection
In what ways does your perfectionist attitude manifest itself?
What’s the biggest way your perfectionistic tendency holds you back?
What’s one thing you can do today to let go?
To explore Beyond the Crucible resources, including our free Trials-to-Triumphs Self-Assessment, visit beyondthecrucible.com.
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👉 Take the free Trials-to-Triumphs Self-Assessment to discover where you are on your journey of moving beyond your crucible and how to chart your personal course to a life of significance: https://beyondthecrucible.com/assessment/
There never seems to be enough time to finish all your work — let alone think about it, especially when crucibles hit. Harvard Business School professor Joseph Badarocco says that’s because we view reflection all wrong. It doesn’t need to be a mountaintop experience, he writes in his new book, Step Back: How to Bring the Art of Reflection into Your Busy Life. It can be a mosaic pursuit, one you find time for in the margins of your life — while driving, exercising, doing household chores. He also discusses an earlier book, Leading Quietly, spotlighting the benefits of not always aiming to be the hero in your leadership.
Enjoy the show? Leave a review on your favorite podcast app and leave a comment at our YouTube channel. And be sure subscribe and tell your friends and family about us.
👉 Take the free Trials-to-Triumphs Self-Assessment to discover where you are on your journey of moving beyond your crucible and how to chart your personal course to a life of significance: https://beyondthecrucible.com/assessment/
Transcript
Gary S:
Welcome everyone to this episode of Beyond The Crucible. I'm Gary Schneeberger, the co host of the show and the communications director for Crucible Leadership. You have clicked play on. We hope you've clicked subscribe to, a podcast that deals in what we call crucible experiences. Those are those moments in life that can sometimes be failures, can sometimes be setbacks. Can be tragedies, traumas that happen to you. Things that you have a hand in maybe bringing about yourself. What they have in common though is that they are painful and they can knock the wind out of your sails.
Gary S:
They can change the trajectory of your life. The reason why we talk about them on Beyond The Crucible is sort of hinted at, well actually spelled out pretty clearly in the title of the podcast. We talk about crucible experiences to help you move beyond those crucible experience. To learn the lessons of them, and to apply those lessons to your life going forward as we like to say in crucible leadership so that you can pursue and grab hold of a life of significance.
Gary S:
With me as always, and actually I'm with him is more appropriate to say because he's the host of the show and he's the architect of Crucible Leadership. He is the man who created it all. That is Warwick Fairfax. Warwick, we've got an excellent episode. Once again, I'm going to be the dumbest person on this call.
Warwick F:
Not at all. I'm actually looking forward to it. It's going to be great.
Gary S:
The reason I say that listener is that both the and our guest are graduates of the Harvard Business School. Our guest today is Dr. Joseph Badaracco. Joseph Badaracco is the John Shad professor of Business Ethics at Harvard Business School. He has taught courses on business, ethics, strategy and management in the school's MBA and executive programs. Badaracco is a graduate of St. Louis University, Oxford University, where he was a Rhodes Scholar and Harvard Business School, where he earned an MBA and a DBA.
Gary S:
He has written several books on leadership, decision making and responsibility. These include Defining Moments: When Managers Must Choose Between Right and Right. Leading Quietly: An Unorthodox Guide To Doing The Right Thing. Questions of Character, The Good Struggle and Managing In The Gray. His latest book, right here if you're watching us on YouTube is Step Back. That was published this month. The subtitle to Step Back is How To Bring The Art Of Reflection Into Your Busy Life.
Gary S:
These books, very interestingly, have been translated into 10 languages which gives you an idea of the wisdom that's out there and how far spread that wisdom is going. Warwick I know you're excited about a couple of the books that Joe has written.
Warwick F:
Absolutely. Well, Joe, thank you so much for being here.
Joe B:
Sure. Glad to be here.
Warwick F:
Obviously we have Harvard Business School in common. I was there late 80s. I didn't realize until I looked at your bio, we also have Oxford in common because I did my undergrad there. I wasn't a Rhodes scholar. I was... Most Australians when they go they're graduate students but I guess my dad and few other relatives went there so I went as an undergrad. That was fun too. But yeah, so I love the strands in your book. We're going to focus particularly on Step Back, the art of reflection which I love to get into because I'm a very hyper reflective person.
Warwick F:
I might be your target market because reflecting is like breathing. I actually had... It's good to reflect, we actually have to do stuff to which I know you agree with. But Leading Quietly, I also found... Which I want to spend a little bit of time before we get to the main event, Step Back, because I also found that fascinating. But before we get to Leading Quietly then Step Back, tell us just briefly about Joe Badaracco and... Not all the details but what led you to the path that you're in about leadership? Particular philosophy of leadership. It's not the big heroes, but it's incremental. Is there a story behind the themes that are in your books?
Joe B:
Well, first, all of the books do focus on issues of ethics, moral philosophy, very broadly defined and in very practical terms. I'm not a theoretical minded philosopher. As you know Warwick, Harvard Business School aims to train people who were going to take responsibility and do things and get them right. I've been at the school for 35 years. I liked the practical focus when I went there as an MBA. I've enjoyed that both in the teaching I've done and in my writing.
Joe B:
The other thing I guess I'd emphasize is that I tended to look for plausible, but somewhat unusual perspectives on issues that are of importance to a lot of people. Leadership as an example, I think the conventional view that most people have of leadership is heroic leadership. It's often based on political social leaders. But when you think about what happens in most organizations, most businesses, you rarely find people who are versions of Dr. King, Gandhi, Churchill pick your favorite heroic leader.
Joe B:
The unorthodox perspective I wanted to look at was to see whether there were other kinds of leadership that you might discern if you put the heroic model to the side. I think that's something I've done in a variety and most of the things I've written. Now my wife might say, I've actually written the same book over and over again. But I have tried to take an unorthodox view and a pragmatic view of questions.
Warwick F:
That's why I found... That's a particular obviously theme of Leading Quietly, I found that fascinating because I grew up on the other side. I grew up, as the listeners know, very wealthy background in Australia. 150 year old family media business that had the equivalent of York Times, Washington Post, Wall Street Journal, very well respected, thought leaders. But my dad who probably... He wasn't the greatest businessman, he was a good journalist. He actually loved philosophy and history and religion in a broad sense.
Warwick F:
I have some smattering of understanding, but not nearly the level that you or my dad, but he actually had a heroic view of leadership. I was brought up on the other side of great leaders often back then, because of the times they lived in, great men doing great things, whether it's Churchill, Roosevelt, or he particularly loved English heroes. Wellington, and Nelson, all of that. I think probably as you dig into them, in Leading Quietly you use the example of Lincoln where he actually did some pragmatic things we don't often think about. We just tend to think of the Big Hero.
Warwick F:
That was the view of leadership I had. Unfortunately I wished I'd read your book or I wished had been published because that obviously was published in early 2000s. I did my $2.25 billion takeover in 87. 13 years too early or something. It was the classic heroic. I'm not saying you should do this, but it was a classic case study of what not to do and why your books and your philosophy makes so much sense. I helped prove your case not that you need more proof.
Warwick F:
I had this idea of this heroic leader trying to bring back the company to the ideals of the founder. He was a person of great faith and great temperament. Have it be fair. Run well. Did this massive billion dollar takeover and it failed spectacularly as listeners know, too much debt. It caused a lot of family friction. There's a lot of... You say in one of the articles that was written about the time of the book, We Don't Need Another Hero. Harvard Business Review article.
Warwick F:
I love this phrase. In a sense, it feels so apropos to me. It talks about quiet leadership being practical, effective and sustainable. This is the line in the article that you wrote. It says, "Quiet leaders prefer to pick their battles and fight them carefully, rather than go down in a blaze of glory for a single dramatic effort." Well, that was me. I went down in a blaze of glory in a single dramatic effort. If ever there was a case study of why your books matter and why don't do the opposite, it's me. When I'm reading your book, I'm like, yeah, this makes sense I'm afraid. He is right. I'm a case study.
Joe B:
Sorry to hear that.
Warwick F:
I'm case study which proves your point in so many ways. There you go. Talk a bit about... Obviously, I do get it but talk about why quiet leadership is really a more sustainable and better approach even for dramatic leadership over the long run. Why is that a better approach than my kind of guns all blazing single heroic effort.
Joe B:
Sure, I'll answer your question just a brief preface. There's a lot to be learned from heroic leaders and children should learn about them. You learn about virtues like courage and self sacrifice and commitment to larger goals and ideals. I wasn't for a moment trying to dismiss or demean that approach to leadership, just to say that, and this is where I'll answer your question directly. For most people, the world is a complicated, an uncertain place, and they don't have a lot of power.
Joe B:
A lot of people around them have a lot of power and some are using it well, some are using it badly. Some are using it in crazy ways. It's in that world where you want to try to make a positive difference without taking too much money out of the bank, because you've got other responsibilities to yourself, to your family, you want to make a difference. It's in that world where moving incrementally, being cautious, planning, compromising occasionally are really valuable characterological traits and ways of behaving.
Joe B:
Ever since I wrote this book, I thought that someone, not me, but somebody else should write a book that looked at heroic leaders working in their quiet moments. One example would be Dr. Martin Luther King. Now he's renowned for many things, one of which is his I Have a Dream speech. But he might not have given the speech when he did at the end of the march in Washington. He might not even be known for that speech if he hadn't spent a couple of weeks in endless meetings with various civil rights groups who had very different images about how to organize the march, who should do what, who should say what.
Joe B:
That was a lot of behind the scenes, practical, nitty gritty effort on his part. I think you could write a book like that about a lot of the great leaders we focus on their inspiring moments. But those are usually just moments out of long campaigns of serious daily thoughtful, pragmatic effort.
Warwick F:
I think what you're saying is so true because as I read the snippet that you wrote about Lincoln, I'm thinking about the arc of his life. Most successful leaders, the dramatic moment is set out by a lot of incremental moments like the Emancipation Proclamation, I think was in 1863. Lincoln spent about a year trying to figure out okay, what's the right time? It has to be when the North is actually doing well, which in the early part of the war itwasn't.
Warwick F:
Timing was critical because ultimately, you want to succeed and fewer things in American history more important than the abolition of slavery. You can't get it wrong. People don't focus enough on the small incremental acts and building alliances and trying to find the right time and they don't think that the lead up to the dramatic effort I think is your point. It would be a good book, I think, heroic leadership... I mean, it's heroic in terms of taking on these challenges, but how they get there is often in small, incremental steps. Is that a summary?
Joe B:
Exactly. There's one quote in the book. I'm not sure where I got it, but it refers to Navy pilots, so they land jet planes on what apparently look like postage stamps if you're up in the air in one of these planes and you got to land it on this little patch of metal. The saying is that there are no old bold pilots.
Warwick F:
Right.
Joe B:
It takes a lot of practice and care and attention to detail to pull off that feat, again and again and again. I think that saying says a lot for people who want to make a difference but are realists about how the world works.
Warwick F:
Right. I mean, you've talked about nudging and one quote you have, "quiet leadership is a long hard race from an obscure pathways. Not a thrilling spring before a cheering crowd." I mean, it's talk about modesty and humility. One of the things I love is just the everyday cases you talk about. There's many examples. You have a woman who becomes a hospital leader. There's a guy that becomes a bank manager who's boss is really on his back to make cuts quickly and he uses every trick in the book.
Warwick F:
Gee, I got to go to HR and legal. Because he needs to buy time to figure out what's happening. Well that's very practical. Often we're told, in the real world of leadership, if you're in middle management to do things you don't think makes any degree of sense. But saying outright no is typically not a viable path. So you just try to find ways around it. I mean, that's... Those case studies were extremely helpful in helping the reader understand. This is what it looks like in the real world of quiet leadership.
Joe B:
All the individuals in the book and I think the individuals out in the real world are all trying to do something that they believe is important, valuable, even critical and it's for other people. It's not for themselves. It is a kind of morally responsible leadership. But then, once they've decided roughly on what they want to accomplish, how they go about it is often what I described as quiet. The one thing I'd add to, the very good summary you gave is that a challenge of quiet leadership is...
Joe B:
The old saying is virtue is its own reward. Sometimes, you may feel you got where you wanted to go, you blocked something that shouldn't have been blocked. Maybe you get a little credit for it, maybe you don't. There are people in organizations who are good at calling attention to themselves and their accomplishments. Sometimes your accomplishments are smaller than the amount of attention they managed to garner for themselves. If you're operating quietly behind the scenes, you have to really be convinced that what you're doing is worthwhile. As the little passage you read said, there's nobody applauding, often there's nobody watching so you've got to believe in it because it can be a tough sort of lonely road.
Warwick F:
Yeah, I mean, rarely will these leaders you talk about which mostly does go down to the history books. But they know... Talk about virtue being its own reward. Well, you have to believe that here. I mean, I love... We'll switch gears in a minute because I do want to get to Step I love the fact that you talk about character, about restraint, modesty, tenacity. It just feels like at the core of these quiet leaders, is a sort of a modesty of, I don't know everything. I want to learn from the people around me, below me, above me. I want to gather the facts. I want to try to move carefully, diligently.I mean, it seems like investing political capital wisely, this sense of modesty and restraint seems to be at the core of these quiet leaders. This sort of sense of modest character.Yes and I'd add two practical aspects to that. If you're in an organization, let's say you're younger at whatever point. You want to learn to do better. It's easy to focus attention on the stars and every organization has them. But I'd also recommend spending some time looking for people who fit the quiet leadership model. You really might have to look carefully because they don't stand out. But these are people who, after they've been in part of an organization for a while things are better, they move to another part, things are better.Observe them and try to see what they do and how they do it. Back. But I love the fact that you talk about character, about restraint, modesty, tenacity. It just feels like at the core of these quiet leaders, is a sort of a modesty of, I don't know everything. I want to learn from the people around me, below me, above me. I want to gather the facts. I want to try to move carefully, diligently.
Warwick F:
I mean, it seems like investing political capital wisely, this sense of modesty and restraint seems to be at the core of these quiet leaders. This sort of sense of modest character.
Joe B:
Yes and I'd add two practical aspects to that. If you're in an organization, let's say you're younger at whatever point. You want to learn to do better. It's easy to focus attention on the stars and every organization has them. But I'd also recommend spending some time looking for people who fit the quiet leadership model. You really might have to look carefully because they don't stand out. But these are people who, after they've been in part of an organization for a while things are better, they move to another part, things are better.
Joe B:
Observe them and try to see what they do and how they do it. Similarly, if you're promoting hiring, giving bonuses, if you got stars, they've made their quota all the rest, okay, give them their rewards, but make sure you're not overlooking people who in quiet ways, persistent ways are really dedicated to making the organization a better place and give them their reward. Often give them a pat on the back too, because as I said a moment ago, this can be a somewhat lonely path.
Warwick F:
Absolutely, I think last thought here before we shift is, I think of Jim Collins book, Good to Great, which obviously I know you're very well aware of. I can see some commonalities with that thinking in here, because he talks about level five leaders being driven, but yet humble. When they're asked, "What's the key to success?" Well, it's not really me it's my team. I just sit here, I don't really do a whole lot." I mean, I don't think they just try to pretend to be humble, they are. I find it very comforting when the data seem to show that quiet leaders are the ones in the long run that produce the greatest returns.
Warwick F:
I mean, I'm sure when that came out after your book, you felt like gosh this... I want to say validate, it kind of does but there's some cross thinking if you will that's aligned with what you propose.
Joe B:
Yes. For sure. In fact, I think one thing that Jim Collins used to do was he had a list of 10 or 15 CEOs or former CEOs who had produced spectacular returns over a long period of time. He put up the list and he asked people in an executive program, could anybody identify these people? They had trouble.
Warwick F:
These are CEOs typically of large companies.
Joe B:
Exactly but they were not the high visibility sort of mediagenic types.
Warwick F:
Exactly.
Gary S:
We're about to pivot to Step Back. There's one more point. I think there's some connective tissue between Leading Quietly and Step Back in that article that Warwick referred to a little while ago from 2001 that he wished he could have gone back in time like in Back to the Future and read before the takeover. You said something, Joe, in that article that I really think fits into the crucible leadership context and what we're going to talk about next.
Gary S:
This is a line from that 2001 article, We Don't Need Another Hero. "Since many big problems can only be resolved by a long series of small efforts. Quiet leadership, despite its seemingly slow pace often turns out to be the quickest way to make the corporation and the world a better place." What I love about that in a crucible leadership context is two things, one, it says many big problems can only be resolved. The idea of a crucible is a big problem in someone's life. It is a heart stopping moment.
Gary S:
To come back from your crucible, there is going to be a series of small decisions, small learnings, small applications you have to do. Then the back end of that quote about making the corporation and the world a better place. Everything that Crucible Leadership's about, everything Warwick is about, is guiding people toward leading a life of significance. That's defined by Crucible Leadership as a life on purpose that that makes the world a better place. I just think it's fascinating that that idea of leading quietly can be such a critical part. Needs to be such a critical part about how we learn from our crucibles and bounce back. Is that fair Warwick?
Warwick F:
Yeah, I mean, one of the things we talked about in Crucible Leadership, it's leading at all levels. From a large CEO of a for profit or executive director of a nonprofit, or a community leader that maybe want to reclaim their park and make it safe for local neighborhood kids. It's leading at all levels. There's most leaders you've never heard of but it's the character and combined with the drive of a vision that's larger than themselves. It's focused on others that's really the leaders we love to focus on.
Warwick F:
Let me shift gears here because your most recent book, I also found really fascinating this whole concept of Step Back and reflection. As listeners probably would know, I'm a very reflective person by nature. I'd almost say hyper reflective. I mean, I do actually get things done, but I find reflecting just my natural mode. I'm always thinking. I'm probably not exactly the target market because I have no trouble finding time to reflect. I just do it like breathing. If I'm in the shower, if I'm walking, if I'm going upstairs. I mean, I'm always reflecting on something.
Warwick F:
But most people are not like me. It's probably fortunate. Talk about this book, I find it fascinating because your average business organizational leader is going a million miles an hour as you point out technology just gets ever more complex and quicker every day. Few people have time to go to a monastery for a month or someplace. Mountain top in Tibet. I mean, that's just not something that people do or even want to do. Talk about why you wrote Step Back and the whole art of reflection. What prompted you to write this book?
Joe B:
Well, I can't point to a particular catalyst. However, probably like you and like a lot of my colleagues, and a lot of people listening, we advise other people to reflect if somebody is talking to us about a difficult issue. We feel we should reflect and typically feel we should be doing more of it than we do. But no one who gives us advice to reflect typically says what reflection is, how to do it, how to find time to do it.
Joe B:
I simply wanted to see what reflection meant for people who really were busy and couldn't, as you said go up to the mountain for a month or something like that. The first part of the research was simply exploratory. I started interviewing people who were on the HBS campus, in most cases for our executive programs. Come to my office for an hour. The interesting thing is that they would, in many cases, come in and sort of apologize.
Joe B:
They'd say, "Look, I'm sorry, I just don't think I'm the right person because I don't really do much reflecting." We would talk a little bit and I would say, "Well, what do you think reflection is and are there any times you do a little bit of it?" We kept the conversation going for a while. Then what I did with the early interviews was I arranged to meet them again for another interview about two weeks later. In the middle, I sent them an email and I said, "Did you do anything the last hour or so that looked like reflecting?"
Joe B:
What they found was that while they didn't go off for an hour every morning and reflect on a biblical passage and then write in a journal, they were reflecting at lots of different brief points over the course of a day or a week. In some ways, Warwick, a little bit like your description of yourself. Taking a walk, in the elevator, taking a shower.
Joe B:
I continued the interviews, I felt I was finding something interesting. I ultimately, after interviewing about 100 people said, it's time to write something down. What the book does is contrast what I call mosaic reflection with classic reflection. Classic reflection is you got a lot of time, it's deliberate. You find a place that's tranquil, you talk about the big issues, you think about the big issues in life. Mosaic is you do it when you can, you do it fairly often. It's brief and the book is essentially advice on how to do mosaic reflection well.
Joe B:
How to find time to do it by looking, for example, at how these very busy people found time to do it. Then using the time well. I base that on readings of classics about reflection. The classics really define what reflection is. The interviews with these busy people showed me a lot of different ways to find time to do it. That's how the thing ultimately came together. To answer your original question Warwick, when I started out, if the first 10 people said, "I have no idea what it is and I never do it." That would have been the end of the project. There was this interesting thread and I kept pulling on it and found more and more.
Warwick F:
Yeah, that's true. Even for me who is about a reflective a person as exists, I think a lot of things I'm poor at, rightly are wrong and it's why I have to reflect, but when I think about it, I think your concept of mosaic reflection, not only is it more effective, or more efficient, I think it's also more effective. Because I'll often... I'll be thinking about something. What I typically do is I'll reflect like you talk about in the book, I'll talk about it to relevant people.
Warwick F:
If it's on my team, hey, we're thinking about this new direction? I'm not sure. What are your thoughts? I'm both an external processor and an internal. I have to have both. What I find is, I talk to people, gather information. I mean, it's right out of your book without even... Hadn't realized it until I read your book. Then I process, then I reflect. Gathering the information, allows me to reflect better and then I move and I act, and new evidence and new data and new experiences happen, then I reflect again. If I was on a mountain reflecting for a month, I'm not saying it's wrong, but it feels less effective then ask, act, investigate, examine, reflect. It just feels a more effective way to get deeper. It sounds counterintuitive. Does that makes sense?
Joe B:
It makes a lot of sense, not just to me, but to a number of the people I interviewed who said that they are making these decisions, lots of little ones, occasional big ones. They know people are observing them, drawing inferences from what they do, what they don't do. They need to stop frequently, if only briefly and try to calibrate and see if they can get that right. These brief moments of stepping back are of valid and cumulatively quite important form of reflection.
Joe B:
There's also by the way, I interviewed a few people who said they tried to go to the mountain approach. Just sitting for half an hour, meditate just drove them crazy. They couldn't do it.
Warwick F:
It's funny you say that because even me, I had no desire to go to a mountaintop or a monastery and sit there reflect forever. I'm very reflective, but it's like, it drives me nuts. Maybe I'm not patient enough but some people do do that. Good for them but I don't know how you do it.
Joe B:
I think people in my experience, and in the interviews, they're just different. One of the pieces of advice right at the beginning is if you want to do a better job of reflection, over a couple days or a week, observe yourself and just notice the times when without making an effort. You sort of step back, you pause, you think things over a little bit. For some people it's driving in the car. Exercise, taking a shower, conversation with the right person. In the book, had their own mosaic pattern of when and how they reflected and they were different. You really have to observe yourself and see what works for you.
Warwick F:
Talk about some of the methods because you have particular methods in here like piggyback reflection, having the right conversation, downshift, metal meandering. Talk about this practically so that the listeners understand. Talk about some of the techniques. Some might fit but some may not. What are some of the techniques that you suggest?
Joe B:
Well, there was a vast variety, but there were some patterns. As I mentioned a moment ago, a surprising number of people reflected while they were driving. This was slow traffic, bumper to bumper, but they had ways of dictating thoughts. Some of them assign themselves questions before they got in the car, turn the radio off. One guy kept a notepad. This wasn't just seeing what comes to your mind while you're driving. This was somewhat systematic.
Joe B:
For some people while they exercised. In a couple cases, they would say I've got something I want to think through. I'll just sort of run for 10 minutes, clear my mind, and then I'll try to come back to it, see what occurs to me. See if I can make any progress. A surprising number of people, if you view reflection as a solitary activity, and that really is the classic model, said there's somebody in my life or somebody at work and when I'm with this person, there's just a different climate in the room of some mutual understanding, trust, and I can talk aloud, make some progress.
Joe B:
Those were some of the mainstream approaches. People also in many different instances would write but that conjures up writing in a journal every morning or every evening. It's not the case. Some people took notes on a computer file. Some people every couple of weeks if they came across a good quotation would write that in the book. Others did keep journals. One woman who is an engineer by training, she said, when I've got a hard problem I actually get out a spreadsheet. I just sort of organize my thoughts on spreadsheet.
Joe B:
One guy had a big sizable whiteboard in his office, difficult problem, he would just doodle. He tried to draw pictures. You've got to sort of figure out what works for you. One CEO of a big company, everybody listening would recognize it said that when he had a hard problem and just wasn't getting anywhere, he would close the door to his office and put on some of his favorite broad way show tunes. He mentioned a couple of them. He said he listens to them. This was just blasting his head to clear out every thing that was in there for a while, to see if he'd come back to it fresh.
Joe B:
There was just an amazing range of... Some people was time in a hot tub every couple days, but they found their own pattern. Then you got to spend the time well. That's the other thing I emphasize in the book. But first, you got to find the time that works for you.
Warwick F:
I mean, that's true. I mean, I probably have done most of those things being a reflective person. For me, sometimes I'll come... We might be going... This happened just yesterday, potentially going in a slightly different direction and what we do at Crucible Leadership. We're having a meeting and something was troubling me that I couldn't really identify it at the time, but I knew okay I need to get in touch with this rather than just say yes and plow ahead.
Warwick F:
Anytime you feel troubled or disconcerted to me that's a yellow light that says you need to reflect in some fashion, pick your favorite tool, but don't ignore that slightly troubled spirit. I chatted to a couple folks on my team and one of the things... Not only do I reflect internally, but by talking to somebody else, sometimes if it's about something with my kids or family, I'll talk to my wife and I'll say, "Hey, I feel troubled, angry, fearful. I have no idea why. Help me figure it out."
Warwick F:
We'll dialogue and by dialogue, she knows me and so she... How about this? How about that, and by the time we're done, 90% of the time I've figured it out. Once I know what it is then I can figure out what to do about it. But certainly for me, conversations, with the relevant people, I find very, very helpful to figure out okay, why am I troubled? Does that make sense?
Joe B:
It makes an immense amount of sense. I didn't focus on the way our brains work in the book. I read a few things in passing. But our unconscious minds do an immense amount of information processing. It's not just like applying algorithms to data. There's all sorts of stuff going on involving feelings, thoughts, images and all the rest. Sometimes there is something trying to get out. One of the three classic approaches to reflection used to be called contemplation.
Joe B:
That's the old word for it. I called it downshifting. But it basically says take a break from your to do list from just checking off task after task and see what's either coming up inside you or maybe something going on around you that you're not really paying attention to. See what's there. If you find something, stay with it a little bit. But you've got to slow down. The book starts with a quotation I really like. It was from a guy who founded and continues to run a very successful private equity firm.
Joe B:
He says that he tells the presidents, typically young presidents typically at the small companies he's invested in. He'll be on the board and he'll meet with them from time to time. But he tells them early on that, "Look, if I ever come into your office and I find you with your feet up on the desk looking out the window, I'm going to double your salary."
Warwick F:
That's great.
Joe B:
What he said is he doesn't want them putting out fire after fire after fire, which is the entrepreneur's life. He wants them just to take... Just take a little break. Feet up, look out the window. Let your mind slow down a little bit. See what comes up.
Warwick F:
One of the things I really love and hear, as you talk about some of the classic philosophers and thinkers and you talk quite a lot about Marcus Aurelius, who was a Roman Emperor. I think I looked it up somewhere like 160 to 180 AD. What I find interesting and listeners may not have heard of Marcus Aurelius, but I'm sure as you know, many will have seen the movie Gladiator with Russell Crowe.
Joe B:
That's right.
Warwick F:
Which Marcus Aurelius I think is played by Richard Harris is featured, at least in the movie he made a... Well at least his son became Emperor and not a particularly good one. At least in the movie. He was not his choice but... You write a lot about, even those who may have heard of him and his book Meditations. As you pointed out, he was an active commander, if you will, in this 13 year war against the German tribes which I don't think at the end of the day succeeded.
Warwick F:
It was a pretty tough one. It was one of the few ones that the Roman Empire didn't quite conquer. He was in there in the thick of battle every day and yet he was just very contemplative and talking about living completely conscious and lucid life and give meaning to your entire life. Later on you have a longer quote. I found that example of Marcus Aurelius fascinating because you don't tend to think of moral philosophers, if you will, being people of action, which he was.
Joe B:
Absolutely and I recommend to everyone listening to get a copy of Meditations. It's provided wisdom and guidance for countless people everywhere in all positions, including some very important leaders. As you indicated, Warwick, he was running the Roman Emperor Empire. He was in northern Italy or what subsequently became Germany. There was plotting against him back in Rome. He was fighting a war. He managed to snatch a little bit of time, every few evenings and write just a few lines, which miraculously have been preserved.
Joe B:
This is an example of mosaic reflection, every few nights, just a few lines, not systematic. He was trying to put down what he thought mattered or what was really on his mind at the time. Coincidentally, there was a plague, an epidemic raging during this time. Aurelius may have even died of it. Historians disagree about that. But that's another way in which there's this uncanning relevance of what he wrote reflecting if you're really busy today.
Warwick F:
There's another aspect of contemplation I think about and this will apply differently to different folks. But faith to me is important. There are times which I've done a journal, and not recently, but you write about this in the book about some people of faith do almost what they feel like God telling them. Others may think of it more broadly, and I've certainly had that experience.
Warwick F:
But I do my daily devotional thing. I'm not always consciously thinking about something that I... Some problem I'm grappling with, but as I said to myself, and what you could call more broadly wisdom literature, even though my purpose isn't to accomplish a particular reflective objective. Somehow, I'll just feel like this still small voice you could call it from God, from the universe, from your inner self, however your frame of reference is, but that's happened on numerous occasions.
Warwick F:
Applying it more broadly, whatever your way of getting centered in, maybe it's reflecting some other faith tradition, yoga. Whatever you feel like really centers you, that is so valuable. Because you're not doing it for a purpose other than it calms you down and it centers you. Does that make sense? I find out of left field is like, I wasn't even thinking about this. I wasn't reflecting about it. Where did that thought come from? I mean, it's just wild.
Joe B:
Well it makes complete sense. It's consistent with a lot of what I heard in the interviews. What's important though, for people who are really busy, and a lot of people are even busier now as we deal with this pandemic and homeschooling or whatever is going to happen next month. Is making the time and finding the time, even the short fragments of time. One woman I interviewed had a really good approach to this. She created like most of us do, a to do list every day.
Joe B:
But part of her to do list was a little bit of time for reflection in a way that she thought was valuable. The end of the day or the middle of the afternoon when she was checking things off her list, that was something she wanted to check off. My reaction to that was, well that's interesting, that's sort of moving beyond the to do list to a to live list. Being systematic, people are busy, easily there's a lot of distractions, a lot of pressures. But to try to make sure every day if possible, you do something that broadens you a little bit or centers you a little bit like you were describing.
Gary S:
To pick up on that point. It's a good time because we have... I believe I can see... I can hear the captain turning on the fasten seatbelt sign. We're going to have to land the plane here in a little bit. But the very end of your book Joe, the very end of your book gets to the point of why all of this is so important. For listeners, here at Crucible Leadership, it's why it's so important. Why reflection is so important for you as you're going through your crucible experience. This is the last three sentences in, Step Back.
Gary S:
"Without reflecting, we drift our shape and direct... I mean, others shape and direct us. With reflection, we can understand and even bend the trajectories of our lives." One of the things that fascinates me about that is I never hear the word trajectory in my day to day existence. I just don't. I'm not sure I did it on this episode which is funny, but in almost every episode of this podcast, I talk about crucibles as changing the trajectory of your lives. Here you're saying, with reflection, we can understand and even bend the trajectories of our lives. It seems to me that in moments of hardship and pain and failure, reflection can be even more valuable. Is that true? Is that fair?
Joe B:
I'm sure it's true. Only in a handful of the interviews did I hear people really talking explicitly about crucible moments. I think in many cases, they were referring to them, but they weren't really comfortable being explicit about them. But those are points when reflection is absolutely critical. The only caution I would give is, you've got to make sure that you're reflecting and not ruminating. By ruminating, I mean, going around in the same issues, not really making any progress. You have to have a sense that you're making some progress. Not every day, not every time, but seeing things more clearly, getting a sense of things you want to do differently.
Joe B:
If not, then I think you need to find some ways to break that cycle of rumination because that isn't reflection. And if anything, it can be a diversion from the kind of reflecting you need to do.
Warwick F:
I think you make a very good point Joe. I mean, one of the things is when you're in the middle of the pit, maybe you've either lost a business, health crisis, lost a loved one, been fired, there's all sorts of different crucibles, you're often not emotionally centered. You're not necessarily as rational as you would like to be when you're your best self because unfortunately we're all human. You don't want to make major life decisions when emotionally you're not at your best.
Warwick F:
By all means, reflect but just take time. Try to get yourself centered and then other time because as you advocate reflection it's not like a one and done thing. Don't make major decisions when you're in the midst of a pit. That's important. One of the things I love about that quote, about reflection can alter the trajectory of your life is that I think of a book. Was actually a faith based book called Mission Drift.
Warwick F:
It's really referring to the drift of Ivy League colleges from the original founding mission. Forgetting the premise of the book for a moment because some will think that's good or bad. Looking at it more broadly, no organization should drift. No individual should drift from its purpose by accident. If you want to drift fine, but make sure you're doing it consciously, not unconsciously. That, to me is where reflection is important.
Warwick F:
Yesterday, I just had this sense of, okay, this direction sounds logical, the shift, but there was a yellow light saying this could be mission drift. If we're going to drift, let me make sure that I'm not just being stubborn, which I certainly can be. I'm not open to new ideas which I can also be that person, but that's why reflection is important because you might find over the course of 10 years as CEO somewhere, that you've shifted into a direction that had nothing to do with where you wanted to go. You just made a bunch of small decisions. That I feel is one area where reflection is absolutely critical. You want to make sure you stay on task and on vision because so often, you don't if have those reflections as you walk every day. Does that makes sense?
Joe B:
It makes sense. It also I think, brings us back full circle to quiet leadership. Because that is a long road. It's a lot of small steps. You're buffeted by pressures, you got to make adjustments along the way. You do need to step back occasionally if you're trying to get things done in a quiet way and make sure you're still focused on the right objective. That you don't need to modify the objective. That you're going... You're on a path you want to be. If it's a long path with a lot of uncertainty, this, by the way, was why the private equity guy tells the presidents of the companies he wants to see them, occasionally with their feet up on the desk looking out the window because their businesses can drift in wrong direction, and they may need to pivot and you do things differently. That's absolutely critical.
Warwick F:
Yeah.
Gary S:
I have been in the communications business long enough to know that when one of the people you're talking to says and now we've come full circle, this is probably a good time to land the plane. Listener, we're going to wrap up this episode of Beyond The Crucible, and I'm going to do what I do at the end of every episode, and that is to pull what I think are three good takeaways from the conversation between Dr. Badaracco and Warwick.
Gary S:
One would be from the book Leading Quietly but also leading into Step Back and that is don't fall in love with action and adrenaline. It's the quiet moments that provide the fuel to great insight and understanding that can lead and fuel great leadership, especially in the crisis of a crucible experience. Quiet reflective leadership is character driven leadership. That's take away one I think.
Gary S:
Take away two is that when it comes to the question we've raised here in this discussion that Joe uses in the book, aim for good enough. Find what works for you. Embrace mosaic reflection. Find the time when you can do it and then do it often. Maybe you can't get away on a mountaintop retreat but you can put your feet up on your desk and ponder the issues raised by your crucible experience and raised by your general experience in business.
Gary S:
Then the third point, I think, Both Warwick and Joe hit on this and their conversation back and forth is that reflection is an exercise in continual refinement. Reflect to gather information, assimilate that information, and then reflect on that information that you've assimilated. It's almost like a sculpture when you think about it. The more you refine the clay, the more your vision takes place and the thing that you're trying to bring to life comes into focus.
Gary S:
We hope listener that you've enjoyed and that you've gleaned some helpful tips from our conversation with Dr. Joseph Badaracco today. We thank you for tuning in. Warwick and I would ask you to do a favor for us. If you see on the podcast where you can click subscribe, please do. You can also leave a review for us on the app where you listen. Again those things help the podcast reach more people and that's what Warwick's heart is to reach the widest audience of people. Cast the biggest net to reach the widest audience of people to help them along the path to a life of significance.
Gary S:
Until we're together next time, thank you listener for spending your time with us today. We hope that we've given you some stuff here in our conversation that you can reflect on as you go through your own journey in navigating your crucible experience. Remember, in that crucible experience in that crucible moment, it is painful, it can change the trajectory of your life and it can feel like it's the end of your story in some sense.
Gary S:
Here's the good news. Warwick's proof of it. Guests we've had on the show have been proof of it. You're going to be proof of it. A crucible experience is not the end of your story. It can in fact be the beginning of a new chapter in your story that can lead to the most rewarding book of your life because that story, that book, that journey leads to something extremely special and that is a life of significance.
She had a great corporate job, doing what she felt called and equipped to do. Then Toni Munoz Kaufman contracted SARS, which nearly killed her and did cost her a lung. As she recovered, she was laid off. But her joyous spirit and wisdom passed down from her father pushed her to persevere and help other Baby Boomers overcome their crucibles as entrepreneurs.
Enjoy the show? Leave a review on your favorite podcast app and leave a comment at our YouTube channel. And be sure subscribe and tell your friends and family about us.
👉 Take the free Trials-to-Triumphs Self-Assessment to discover where you are on your journey of moving beyond your crucible and how to chart your personal course to a life of significance: https://beyondthecrucible.com/assessment/
Transcript
Gary S:
Welcome everyone to this episode of Beyond the Crucible. I’m Gary Schneeberger, the cohost of the podcast and the communications director for Crucible Leadership. And you’ve clicked play on, and we hope you’ve clicked subscribe to, a podcast that deals in what we call crucible experiences. And you’ll know what a crucible experience is because chances are you’ve been through one. Those are the painful moments in life; the failures, the setbacks, the traumas, tragedies. Sometimes they happen to you, sometimes you have a hand in causing them. But what they all have in common despite many different circumstances is that they tend to knock the wind out of your sails. They tend to knock you off the trajectory of your life.
Gary S:
They can be extraordinarily painful. But the reason that we talk about them here on Beyond the Crucible is not so that we wallow in them. We talk about them to learn the lessons of them. We talk about them with you so that you can learn the lessons of your crucible, so that you can chart a course toward what we call a life of significance. And with me on this podcast is the host of the podcast, the architect. I’ve called him once before, now it’s going to be twice, the Lego master of Crucible Leadership, Warwick Fairfax. Warwick, welcome. This is going to be a good show. I know our guest. I’ve talked to her before. She’s a spitfire. This is going to be a good one.
Warwick F:
Absolutely, very much looking forward to it.
Gary S:
Our guest, the aforementioned spitfire, is Toni Muñoz Kaufman. Toni Kaufman was born and raised in Mission, Texas and is known for her television production, casting, and entrepreneurial ventures. She’s the host of the popular radio show and podcast, The World Class Mentors, designed to highlight and honor the powerful influence of mentors in people from all walks of life. Toni had the honor of being on the presidential transition team to bring home former President, George H.W. Bush, and served as his personal technology instructor and staff support manager. We could get a whole hour out of just that.
Gary S:
Toni presented and was known as a technical evangelist for Microsoft products, and she was honored in the Top 10 Women in Computing. Toni’s productions and casting background in English and Spanish are famous for her discovery of international talent and beauty across the televised game show industry. She has produced the Latin Grammys, the Texas Music Awards, Family Feud, American Idol in Spanish, and America’s Next Top Model in Spanish. Toni’s well known as a corporate and marketing professional with extensive experience in communications. She has a rich background within a variety of industries and an experienced executive at management levels. Having read all that Toni, I feel vastly underqualified to be in this conversation.
Warwick F:
Wow. Well, Toni, thanks so much for being here. What an amazing life you’ve had. I mean, just the experiences and what you’re doing now with helping folks be entrepreneurs and mentors sounds fabulous. But just help us understand a bit about Toni, family, how you grew up, just a little bit about who Toni Kaufman is.
Toni K:
Thank you so much. Well, Mission, Texas is where it all sprung from. But my father’s family, the Muñoz Veriale family, actually have been in South Texas since the 1600s. And so while that was happening, it’s so funny because my mom was in Chihuahua, Mexico, and my grandmother was a concert pianist. So she was married to a doctor. And during the revolution, they had to come across to Pecos, Texas. So Pecos and Mission are kind of… We’re as Texas as you get, right?
Warwick F:
Wow. So when some people talk about, “Oh, we’ve been here for generations,” it’s like, you may have, but we’ve probably been here a few more generations than what you have. Before a whole bunch of people started coming into Texas, we were here.
Toni K:
Yeah. It is funny because the original land grant from the King of Spain was a 25,000 acre land grant. And so, when I found that out when I was in high school, I went to my dad who owned a farmer’s insurance agency. And I went, “Dad, dad, how much of that is mine?” And he looked at me and said, “About that much, but it’s as deep as you want it.”
Warwick F:
Sounds like he had just a funny sense of humor. He was quite the character.
Toni K:
He was my hero. Yeah, he really was.
Warwick F:
Wow. Well, just out of curiosity, I would say he was your hero. I know hopefully a lot of us, our dads and moms were our heroes. But what about him just made him somebody that you admired so much?
Toni K:
My dad always…. And he passed when I was 20, and that was in 1975. Don’t do the math. And so my dad always let me believe that I could do whatever it was I wanted. And the story behind that is, I would walk into his office one day and I would say, “Hey dad, I know what I want to be when I grow up.” And he’d say, “Okay, what?” I said, “I want to be a double naught spy.” And he goes, “Oh, okay. Well you need to go to college for this. You need to do this kind of work. You need to do this kind of study. And you could probably do that.”
Toni K:
Okay. The next week I’d come back and, “Hey dad.” “Yeah.” “I want to be a brain surgeon.” “Oh, well, okay. You have to study this. You have to go to school for that.” And he would always lay it out just… The next time I came back in, I said, “Dad, I got it. I got it. I want to be an interpreter for the United Nations.” “Oh, well, yeah, you can do that. This is what you’ve got to study, and this is what you got to…” Then the next time I did that, I walked in and I said, “Dad, I got it. I got it. This is it. I want to be a lawyer.” And he looked at me and he goes, “Over my dead body.”
Warwick F:
That is great.
Gary S:
Bravo, bravo.
Warwick F:
Yeah, that was one step…
Toni K:
That was my dad.
Warwick F:
… too far for her. What an amazing role model. I’m sure he’s probably who he was and how he treated you and all, it’s probably has been inspirational how you try to help others, I would assume. Do you ever say to yourself, “Gee, what would dad do in this situation?” kind of thing?
Toni K:
Oh, always. It’s so funny because that’s how I honor men. And when I do my public speaking and when I do bring things up, I hope that I can inspire young men to be that kind of an image and that kind of a role model for their daughters because it’s so needed right now. And at the same time, I inspire moms to get their sons… Get them back on the whack here. We got to make sure that they grow up right.
Warwick F:
That would be a whole nother talk, and that would be a great book. But traditionally, you had dad’s work and, I don’t know, 80, 100 hours a week. And hey, it’s changed a bit. But 30, 40 years ago, it was like, okay, I bring home the bacon and my wife raises the kids, which is obviously not helpful or right, but just this kind of checkout. Obviously some are either checked out or abusive. And so, there are are good dads. Obviously, I have three kids in my 20s, and I do my level best to be engaged. And-
Toni K:
I know it’s hard. I know.
Warwick F:
But yeah, there’s times when they’re small, they go so fast. And so it’s funny. I want to shift here because… But yeah, you’ve really got me thinking here. So it wasn’t what I was going to talk about necessarily, but it’s all good. One of the things I think that I’m blessed by with my kids, we write cards at birthdays, and I love writing. And so one of my kid’s good at that too. I have two sons and a daughter. My boys got the more athletic genes, which actually is from their mother.
Warwick F:
I’m not that athletic but my wife is. Anyway, but the boys, they played soccer and tennis. And pretty much every card, they said, “Dad, thank you so much. You were at my soccer game and practices.” And then they’re like in their 20s. Every single card, they say this. It’s just the thought of just showing up for something as small as your kid’s activities, whether it’s soccer, ballet, recital, whatever it is, it doesn’t feel like much, but it must be. Because every single card they’ve written over the last, I don’t know, X years, they always say that.
Toni K:
I love that, and those are the memories. Those are the things that we leave behind. My dad had two favorite sayings that I always love. One of them was, “A frog is pretty to another frog.” I won’t go into the details of that, but he did explain that to me a lot.
Warwick F:
Okay. Dad, unpack this a bit more. Where are we going with this?
Toni K:
The other one was, you know what, don’t take life too serious. If you’re not dying and you’re not going to jail, everything else is second place.
Warwick F:
That is-
Toni K:
So just relax.
Warwick F:
That is so good. So I want to talk a bit about, you’ve had a couple of crucibles. I know there was one that you had was kind of eerily familiar with the world that we live in now with COVID. So talk about that first one, and maybe the background to what were you doing professionally as all this happened because you’ve led a very busy life and very active.
Toni K:
Right. I was fortunate enough to be the Chief of Staff of Global IT for the SAP Division, Hewlett Packard at that time. And I was a project manager for infrastructure, a lot of downing buildings and upping buildings, kind of a thing. And for those in IT, you know exactly what I’m talking about. But we decided that before… Because we have… My husband and I had three of his, two of mine, and two of ours. So we were down to the two of ours. Everybody else is married and gone. So I figured the last… Before we get to the point where your kids say, “Okay, I’m not going on vacation with you. That’s embarrassing.” Before they got to that, I figured we’d pull them into the living room. And I say, “Okay guys, pick a country. I want to see the world. I want to see country.”
Toni K:
So we all decided there was two factors involved in it. One is it had to be wonderful. And two, there had to be a Disney property on there because we had Disney Vacation Club points and we got free hotels wherever we went. So of course, the first one on our list was Disney Tokyo. Tokyo, Disney in Japan. And so, we got our flights, got everything over there. The first thing that I noticed as we got off, this was 10 years ago, this was 2010, was as soon as we got off the plane, not only were we taller and a little bit bigger than most Japanese people, but every single person everywhere was wearing masks in Japan.
Toni K:
Because everything’s subways, you ride the subways for everything there. And so, I was like, we’re good Americans. What could possibly happen in seven days? Let’s just not worry about it. So we went and saw everything. What happened was that without knowing it, on the way back which was a 17-hour flight, I noticed there was a lot of coughing on the plane. And so, I didn’t think anything of it. We landed back in December. By the middle of January, I was getting coughy. It was just dry hack, not productive coughs at all, just dry hack. And it was getting to where I was doing it so that you were coughing so much you got your headache. We’ve all had coughs like that where you get the headache.
Toni K:
And then those by February, I had already started going to doctors to find out what it was. We’re in Houston. We’ve got oil refineries here. The air is not that great. And plus, we’re at sea level. So, I got seven doctors, seven different diagnosis, asthma, you name it. I mean everything. And that turned out to be even worse. Because by the end of February, I was having all out coughing attacks every five minutes. Not five minutes would go by. And on March the 7th, I remember being in the living room. My husband was watching a football game and I had one of these attacks. I was sitting on the couch, and I heard my rib crack. I broke a rib from coughing.
Warwick F:
Oh my gosh.
Toni K:
And I looked at him and I said, “Not only can I not stop coughing, but this is really painful.” And we headed off to the emergency room. And after 10 days, they decided the main thing they could keep me alive with was intravenous steroids. And for those of you who have ever had intravenous steroids, you know that they burn going in. So every vein with… The thing would last two or three days, and then it was burned out. And so after those 10 days, I remember I was in ICU. I couldn’t stop coughing. They couldn’t control it. They didn’t know what the hell was going on. And so, a doctor… And I’ll never forget her. She’s the most beautiful little doctor. She’s a beautiful blonde. It was her first day. She was a pulmonologist, and she walked in and she said, “Let’s do a bronchoscopy. Let’s find out what’s really going on here.” And sure enough, H1N1 came out in the wash. And I was like patient zero in my opinion for what the heck was going on.
Toni K:
So yes, I had SARS. And it was just, wow. Talk about life changing. After that, from one day to the next, you’re already in ICU. But now you’re in ICU and they’re wearing yellow hazmat suits around you. So the good news was that we had a cure so to speak. It took a while, but we had a cure, and it was called Tamiflu. And Tamiflu worked really well against H1N1. We don’t have that now. There’s still no Tamiflu for what’s going on right now. And so 37 days later, I was still in ICU. Nobody… I couldn’t get any family. Nobody could come visit. And they moved me to a hospice, and I didn’t know what the hell that meant. With my Hispanic background, I figured, okay, if this is my time, I’m going to get the angels. I’m going to get my grandparents. My father’s going to stand at the edge of the bed. I’m going to see some relatives. They can come on. They never showed up. So nobody ever showed up.
Toni K:
I was all by myself in this hospital room wondering where the family was, so I guess I wasn’t supposed to leave then. But now, I need to tell you that my background has always been very athletic. I was either a dancer or a swimmer. And my sister and I did the 50-mile swim, and we taught swimming all our lives. So I was… I remember, they took me down in the wheelchair the first time out of my room to go to therapy. And I remember seeing all the tables and then they had these little bicycles with the pedals that you can pedal. And I was like, piece of cake, man. I could do… He says, “I want you to do one minute on this.” And I’m like, “Sure.” I couldn’t do it. I couldn’t do one minute. What had happened was that the fibers, the shards of glass so to speak, that SARS brings into your lungs had so heavily compromised my right lung that it was so scarred that it was not really functional.
Toni K:
So I had to learn how to walk again, how to talk again, how to breathe again. I couldn’t get one sentence out without running out of air, and I couldn’t walk 30 steps to the bathroom. So when I was finally allowed to go home, and thanks to intravenous steroids, I was 210 pounds now. So I was just totally bloated. And when you do steroids for that long, you start losing your eyesight. Yeah, because I couldn’t… I remember looking up at the TV in the hospital room and I couldn’t see the screen at all. That’s when I told my doctor, and she immediately sent in an eye doctor, and we kind of cured that. But I was also a diabetic, and I was on 27 pills twice a day by the time I got home. That was my experience with this. So it scares the heck out of me when I hear what’s going on. People really, you need to take this serious. This is not… It’s not about your freedom. It’s not about all that. Just put out a mask, will you? Don’t end up like me. Just don’t.
Warwick F:
Oh my gosh, absolutely. And that’s such a horrific thing to have gone through, especially having been athletic. It was obviously life-changing.
Toni K:
Very much so.
Warwick F:
I guess, now obviously, they would be having a COVID test in a heartbeat. But back then, I guess it wasn’t really that widespread in the US and people didn’t know about it. When bad things happen, you sometimes think, well, why couldn’t they give me that bronchial test day one rather than day 50 or whatever it was?” I’m not a doctor, but it’s like, okay, you’re coughing. Why wouldn’t you do some bronchial tests? But what do I know? But did those thoughts run through your mind? It’s like, maybe you could have had that other lung if they’d done some tests earlier or-
Toni K:
I’m lucky, and I’m glad, and God had other plans for me obviously. But I remember laying… You come back, you lay down in your bed, and you feel this blob. So I decided to start going through… I still had my laptop. So I decided to start going through a couple of things. And the reason for that was my sister who passed from cancer, she was the tomboy in the family and I was the girly girl. And so she was always rough and tough and doing some amazing things. I could hear her voice. Every time I’d start feeling sorry for me, she was right in my ear going, “Yeah, get over it.” That was her thing, “Get over it.” And I was like, “Okay, okay. I’ll figure out what I need to do.” So I set up a plan, I call it the 30-30 plan. It was 30 minutes for 30 days of half-hour shows. And the first one I picked was Joel Osteen. And then the second one was the very tough lady who’s also a minister preacher, because she reminded me of my sister.
Warwick F:
Joyce Meyers?
Toni K:
Joyce. Thank you so much. And so I watched them, and then I decided to start learning how to breathe again so that I could get a sentence out. And in YouTube, there was a breathing method from a doctor from Russia called Dr. Buteyko, B-U-T-E-Y-K-O. And I started listening and understanding all about breathing. The other thing I figured out was that there’s two types of people that are in much worse shape than I was, and they’re still getting through it. So what’s my problem. And so, the first one is… And I did a lot of studies. I read all the Johns Hopkins. I went to the Mayo Clinic. I did as much research as I could. But the two people were people who had completely compromised immune systems, the AIDS people, the HIV people. And then we had the people who were going through chemo and cancer. So that was my reasoning is it could be worse, so get over it, right?
Warwick F:
Wow. It’s funny. One of the things you mentioned in prep form is you said, it kind of resonates here, never give up, never surrender, which sounds like almost a Winston Churchill-
Toni K:
Yeah.
Warwick F:
… kind of thing, which is awesome. Believe in God, believe in yourself, double your faith. Did those sorts of themes… Was that part of what helped you not just come back physically, but then emotionally probably, the amount of athletic things you could do is probably different? So there was some probably having to relearn but also accept that life will be a bit different and not feel sorry for yourself, and-
Toni K:
Very much so, very much so. Yeah. I have to fall back on the Galaxy Quest model; Never give up never surrender. But-
Warwick F:
Absolutely.
Toni K:
… yeah, the reality is the choice is ultimately yours. You can sit there and feel sorry for yourself for the rest of your life. You can have every reason in the world for not walking again or not being able to go back to whatever kind of a life. I couldn’t even imagine that I could never speak again, because I’ve been a speaker, I’ve been a producer, I’ve been in cast forever. And so getting one sentence out was… I really had to build back to it. And by the way, when you overdo it and you’ve only got one lung, the lung that’s working goes like this, like stop. And at that point, you’ve got to remember to sit down and shut up until it releases. So your body regulates you when you’re about to overdo it. So I’m one of the few people that take nitro to release the lung not the heart.
Warwick F:
Wow. Well, I know unfortunately you’ve not just had one but two crucibles. But before we shift to the second one, it’s just interesting to me your attitude of being positive, do what you need to do, research Johns Hopkins, Mayo Clinic, figure out how you can get back and get healthy, accept the fact that we have limits. We all have limits which is a whole nother discussion. And I’m trying to understand what that is, but also not be bitter. You could have been angry at doctors. You could had said, “Whose idea was it to go to Japan in the first place?”
Toni K:
Mine.
Warwick F:
I suppose it’s probably fortunate maybe that it wasn’t husband or the kids or whatever. But when things happen, it’s easy to dwell on anger and bitterness. And as we’ve said in other podcasts, obviously, sometimes somebody does something. There needs to be consequences, and that’s obviously fair and has to happen. But being angry at the world or whatever, it doesn’t serve you. And so clearly, you knew that and you didn’t go there. You didn’t dwell on anger and bitterness or feeling sorry for yourself. You just got on with it. It got better, had a positive attitude, had spiritual influences. So there are some lessons learned for people who go through difficult crucibles, certainly health crucibles.
Gary S:
And I would add one thing to that work for the listener, go back 10 minutes, 12 minutes to when Toni started talking about this very traumatic, very life-threatening experience that she had with SARS, and listen to the way she talked about it. Listen to what life is like on the other side of that experience. I almost felt bad that I was laughing with her as she was talking about what happened, because she talks about it with such humor. She talks about it with such joy in what it’s like on the other side.
Gary S:
You may feel like your experience right now listener, your crucible, is that very traumatic thing that you may not be able to get back from. We are in the midst of the COVID-19 pandemic as we have this conversation. You or someone you may know may indeed be fighting that disease. And I hope that you can camp out in the last 12 minutes of this conversation and hear the energy, the laughter, and the perspective that Toni has brought to her truly traumatic experience. Because that, I think it’s fair to say, Toni is your attitude through that, one of the reasons that got you through it?
Toni K:
I think so too. And to finalize the story, I’m sitting on a plane going to a speaker conference back probably December. I always sit at the very first row by the window all to myself. And by the way, I use those little nose plugs, the HEPA filters called First Defense, which I found on Shark Tank by the way. So you just put these little HEPA filters on your nose and this was before masks. And so, I always sit up front. And that flight, this beautiful lady sat next to me with this gorgeous coat, and we started a conversation. And I know we’re going to… I’ll do it fast, Gary.
Toni K:
It ended up that she was the pulmonologist in charge of about seven hospitals here in Houston. And so, that led me to, Hey, have you met Dr. Puppala? He was my pulmonologist, and Dr. Nayini, which I love as a sister because she saved my life that time, and she goes, “Yes, I know Dr. Puppala.” She said… So I told her my story. She looked at me and we talked for maybe 30 minutes. And as we were getting off the plane, she goes, “Toni, I know all about your story. We talk about you when we have our meetings. We all know about you. I just can’t believe I’m finally meeting you.”
Gary S:
Wow.
Warwick F:
So when she said that, she could have been talking medically. But I have a feeling she was talking more than that just about your spirit and your spirit of hope. Was that what you read into that comment?
Toni K:
I didn’t read into it at the beginning. I keep seeing myself as the guinea pig. But we both had a good laugh, and she invited me to speak to the hospitals when she got back. And of course, everything went crazy after that. But I just thought it was so interesting that I guess I’m a celebrity of sorts with the pulmonologist community.
Warwick F:
I have a feeling it was your spirit as much as the medical side that had an impact. And I don’t know, but I have a sense that that had an impact on the pulmonologist and the folks. So I wanted to ask about… The second crucible is interesting because it really leads into what you do now. And you had a job change challenge, a downsizing. I don’t know quite how you frame it. So talk a bit about what was the setting that led to that kind of second crucible?
Toni K:
Well, actually, my book, my print copy of my book will be released in September 30th. It’s called Act 2: Your Show Must Go On. And it was written originally dedicated to the boomers, because so many of us have found out the hard way that the American dream is dead, is as you were saying earlier, we were taught that you go to school, and you get a job, and you climb the ladder. You get the golden parachute, and then you’re fine. That’s not happening. And it’s funny because it actually hit this year, through my research, I knew that we had 45 to 48 million boomers out of work laid off, separated, fired from your job. And I was estimating based on research that within the next seven to 10 years, we were going to hit the 68 million. Well, guess what happened this year?
Toni K:
It’s not just boomers. It’s everybody. We’ve hit the 60 million and so souls out of a job right now. So what the book does is it concentrates on giving them what I call the four agreements, so to speak. The first agreement is, get your resume ready. Let’s go find you another job. The second one is the franchise industry is booming, caveat emptor, please buyer beware. The third choice is become a mentor. And the number one question I get when I talk about that is how do we monetize that? And the fourth agreement, the fourth road, your choice, which is just the one I’m hoping they will take, is to become an entrepreneur. And so, because that’s what opens the way. If you’re going to kill yourself for the rest of your life, do it for you.
Warwick F:
Makes so much sense. So what led you to that shift? What kind of job were you in when life changed?
Toni K:
I was on disability with HP, and I didn’t know it then. But if I had stayed on disability, I would have had 18 months of pay for about 70 to 80% of my income.
Warwick F:
Right.
Toni K:
But I was told that, “Come back to work, we’ll take care of you. We’ll let you work from home. We’ll make all the arrangements.” And within 60 days I was laid off. So not only did I not have any more income, I didn’t have insurance. And because of SARS, I was 100% not insurable for life insurance as well. I consider having that happen to us worse than a divorce, because your income’s gone too. And then you’re sitting there going, Oh my gosh, who’s going to hire me? And at that point I was 57 and I was… Obviously, I had to train five people to take over my job; three in India and two in Mexico. And wow, that hurt. That was a painful, painful experience.
Toni K:
Heck, it takes you three months to stop checking your email because that’s what we’ve been for so long. Especially boomers, we are our jobs. We are our title. And you work for, like you said, 60, 70, 80-hour weeks, and for so long that you don’t realize until you look back everything you gave up, how you couldn’t go to the kids’ performances or plays, or you’re always having to ask somebody for permission to let you off your work. And sometimes, you don’t get it to go to important family functions. And I was able to put my entire life in perspective. And you know what, I messed up. I just… There was so much more we could have done familywise that I was always putting my job in front of it. And so, that was a good slap in the face.
Warwick F:
With that particular crucible, it sounds like there are a whole bunch of lessons. There’s some commonalities with other crucible that you’re not somebody that sits there and says, “Oh, woe is me. I’m a victim.” That doesn’t seem like… That’s not Toni Kaufman. But-
Toni K:
Yeah.
Warwick F:
… obviously, it’ll be easy to say, “Well, that was unfair. I’m doing a great job and for whatever reasons, they make their decision.” So there was plenty of opportunity for you to be bitter and angry if you chose. It doesn’t mean that you condone or think it was fair, but you chose not to go the anger vindictive route or to feel-
Toni K:
Warwick, I’m going to give you the final crucible.
Warwick F:
Okay.
Toni K:
My sister died of cancer. My father had cirrhosis of the liver. My mom had cancer. My middle brother got cancer. And if you look at my maiden name, Gary, is M-U-N-O-Z. If you look for the Munoz, Borrow pits on Google, that’s the 40 acres I was raised on. We were raised on DDT.
Warwick F:
Oh, no.
Toni K:
The Hayes-Sammons plant which is a division of Halliburton had a poison DDT plant literally next to the playground of one of our elementary schools. And my father… They paid my father to go dump the red dirt over by the lake. We had 40 acres, and we had a two-acre pond and a 15 acre lake. And it was just funny because we had hills of red smelly dirt that my little brother and I, and my sister, we played Cowboys and Indians and all that kind of stuff. And we had… All I knew was that the dirt was smelly. And every time it rained, the entire fish population of our pond would die and they’d be floating. And that’s what I remember of the 40 acres. That was where we were raised, and that’s why my father died at 57, and my sister died at 52, and my little brother just passed this last May. And my mom had cancer back in the 80s. And so, what good would it do? And by the way, I think we’re given less than $2,000 in reparations is what I got for a multimillion-dollar settlement.
Warwick F:
Seriously, for that? I mean, you probably look at that and say that’s what my dad and sister, brother are worth? Really, that’s it?
Toni K:
That’s it. I haven’t been paid for that yet. I just signed the settlement because that’s all we’re going to get.
Gary S:
Wow.
Warwick F:
How do you avoid being so angry about how could… Did these people know? Did they not care? How could this happen? How do you not just get so angry and bitter? I don’t know how that’s possible not to go there.
Toni K:
I’ve always been a firm believer that you get what you look for. And if you’re looking for the bad, you’re going to find it. If you’re looking for the good, you’re going to find it. And you know what, the retribution, justice, everything that you hope would happen it’s not in my hands. There’s other people that are going to have to pay for that when they walk through those gates, and it wouldn’t do me any good. And so, we were some of the fortunate ones. There were literally children being born around that elementary school with one eyeball or no brains or the entire city. That was a huge settlement. Shame on them, but they’re not going to change my life.
Warwick F:
Wow. So you really… Despite all of these hardships, it feels like this doesn’t take you down. You’re obviously one… You used the expression about your sister like she was the tough one. I don’t know. Maybe you both kind of have some of that stern, tough fiber in you. Maybe it’s from your parents. I don’t know. But it sounds like you are every bit as tough as your sister was in the best sense of that word, and that’s remarkable. And so, you’ve had all these circumstances. You’ve had this what feels like an unfair removal from that company. And yet, you reinvented yourself, and used all you’ve been through to help others. So talk a bit about kind of… You’ve chatted a bit about those four ways, and you love mentoring and entrepreneurship. So talk about how you reinvented yourself, and then how you help others in a sense reinvent themselves.
Toni K:
When I got laid off, my husband says, “Hey, look at this positively. Think to yourself, you’ve been given an opportunity. Go to what made you the absolute happiest work that you would do for free.” And my brain immediately shot back to the mid 1970s, and I was the producer of about five hours a day of local origination programming for one of the first Valley cable television stations. And so, if you ever saw the Weird Al movie called UHF or VHF –
Gary S:
Yes.
Toni K:
All right, that was my life. I was the person in the dog costume. I was doing the children’s shows. I was running cameras for local bishops who wanted to have a 30-minutes conversation. And so I thought, that’s what I want to do. But I wanted to concentrate on people who are literally making a difference in this world and have the altruistic heart that even you have Warwick and Gary. You have the need to make this world a better place than how we found it.
Toni K:
And that is the speakers, authors, healers and coaches world. And that’s what I’ve been playing in. So with KDDM, who will soon be standoutuniverse.com, we are offering speakers, authors, healers, coaches, and boomers who are in transition the opportunity to monetize, to create a company, to make it grow, to serve others. And you know what, I haven’t met one person yet that isn’t trying to change the world, be the change they’re trying to be, they’re trying to see and/or help others. And that’s what I love about our community.
Warwick F:
That’s a wonderful vision. Some people want to change the world, but it’s like, how do I put food on the table for my kids, and our parents, grandparents, extended family, depending on their situation? And it sounds like your vision is to help people change the world, but also monetize, which for most people is like, if I can’t monetize this, I can’t do it. And so, it’s easy to be cynical in this world because there’s a lot of bad things happening. And sadly, some people are doing very bad things. But yet, there are people out there that people have hope that want to make a difference, that want to help others, that want to care. So it must be so affirming to be around those people, to hear their hearts and their visions. And it must make you think, gosh, I get to go to work today and listen to somebody’s hopes and dreams.
Toni K:
I know –
Warwick F:
What could be better than that?
Toni K:
How to make this happen. Isn’t that cool?
Warwick F:
Yeah.
Toni K:
That is… And I love doing it. So how you monetize it is I’ve got some mentors, and of course they create courses to help people. They create what I call a signature talk that takes them to a webinar, that takes them to an event, whether it’s a three-day live event or a one-day summit so to speak. And that’s basically… That’s been a lifesaver this year, is that all these live conferences and live events you used to go to are now live online events. And guess who’s producer? Background gets to help people create live online events. That’s part of what we’ve got. And it’s really been a lifesaver for us.
Warwick F:
It’s funny how we have different things in our background. And I think for spiritual people of faith, which I think you obviously are, at the time, you don’t know how God, the universe is going to use all these strands. But it’s like, so what was the point of all that 70 stuff and dressing up in weird costumes, and interviewing chips and whoever. Where’s all that going to go? Or how in the world are we to know that a number of years later you’re able to use those things in a way to help others, right? I’m sure you probably didn’t see it at the time, but it does make you feel like somehow there’s a plan even if we don’t realize it at the time. Does that make sense?
Toni K:
Well, Steve jobs said it best when he did one of his talks at Yale. He said… And I know Gary is checking his watch now so.
Warwick F:
It’s all good. It’s all good.
Gary S:
It’s all good.
Toni K:
He dropped out of the university. And as he looks back, dropping out allowed him to take only the classes he wanted to take. His favorite class was on calligraphy. Talk about connecting the dots backwards. So what does Apple do? They create the graphic artist machine with all these wonderful fonts. And so, Apple becomes the graphic artist tool of choice because they have so much artistic calligraphy fonts that came with it at a time when Windows hadn’t created two type fonts yet, right?
Warwick F:
Right.
Toni K:
So he says, “The only way that you know that you had enough faith to leap forward is if you look behind you and connect the dots, because you can only connect them backwards. And if they connect to enough places enough times, that it will give you the faith and the impetus to grow forward to take that leap of faith, because you just saw how the puzzle connected behind you.”
Warwick F:
Right. And it gives you hope to take that next step. So that’s-
Toni K:
My favorite statement from him.
Warwick F:
That’s amazing. Once you’re helping people, it’s probably all fun. But what’s the most fun thing about what you do in helping people. What makes the light bulb wattage go up?.
Toni K:
Oh my God, the personalities. I see the celebrity within when I… Casting has helped a lot, right?
Warwick F:
Yeah. It’s another element.
Toni K:
But I see the celebrity here, and sometimes they don’t see it. But I could see it just by listening to them, talking to them. And then if… I think one of my favorite mentors is Iman Aghay. And he says something like, “If you can get people to see themselves the way you see them, then we’ve accomplished what we needed to accomplish to get them to spring forward.”
Warwick F:
That sounds like maybe your mission to help the world see these people the way you see them, right?
Toni K:
Give me the challenge, go ahead.
Warwick F:
Gosh. It’s like, you must wake up in the morning saying, I get to do this. It’s probably feels like… You mentioned Disneyland in a more challenging way before, but in a good way. I guess, obviously, it is a wonderful place. It must feel like Disneyland every day. It’s like-
Toni K:
Well, I’ll let you know that I was the person who choreographed and came out with Mickey, Minnie, Goofy and Pluto at all the back to school specials in Midwest, United States, from Brownsville to Chicago. We did 11 malls. We did 11 shows, and I was the idiot that would come out singing and dancing with the mouse. And are you ready for this? Hold onto your head, Gary.
Gary S:
All right.
Toni K:
I was Scooby-Doo. I was inside of Scooby-Doo.
Warwick F:
No, really?
Toni K:
We did the Scooby-Doo show.
Warwick F:
Wow. So with your kids and I see that you have grandkids at all?
Toni K:
Oh, I’ve got 11 grandkids now.
Warwick F:
So do they ever say, “Grandma…” I know there’s nana or a different name. Do they ever say, “Can you do the Scooby-Doo? Can you do Mickey or Minnie?” Do they ever say that to you?
Toni K:
They haven’t, but it’s so funny. My kids had the… I don’t know if that was a pleasure or not. They were probably the only few kids in the world who would walk in to see me during lunch breaks and would see Mickey, Minnie, Pluto, and Goofy’s head sitting on a table. And I remember my 18-month old just burst into tears. He thought I had killed them. He walked in and saw all the heads and all the bodies, and he just broke out into tears.
Gary S:
Oh my. Well, this is the moment in the podcast where I normally say it’s around the time that we need to land the plane. But given the fact that we just talked about Scooby-Doo, I’m going to say that it’s almost the time we need to hop in the Mystery Machine and drive away. So we got to get in the Mystery Machine. We got to drive away in a little bit. But one thing I wanted to say to you Toni, because mentoring and urging people, encouraging people to be mentors, you’ve benefited from them. You have benefited others being a mentor.
Gary S:
I just did a quick search for quotes about mentoring. And there’s a bunch of really good stuff here. But here’s what Denzel Washington said about mentoring which I think really sums up a lot of the joy that we hear in your voice or see in your face if we’re watching this on YouTube. This is what Denzel Washington said, “Show me a successful individual and I’ll show you someone who had real positive influences in his or her life. I don’t care what you do for a living. If you do it well, I’m sure there was someone cheering you on or showing you the way, a mentor.”
Warwick F:
Gary, that’s so well said, and I’m sure you would agree with this Toni. But mentoring younger people or as a younger person being mentored, I’m somebody that always wanted to learn from people back in my 20s and people who were older than myself. That combination, if you’re younger, seek somebody that you admire. Because if you ask them, “Hey, do you mind helping me? I’d just love to chat and get your advice,” most folks who are older would be delighted to help. Sometimes, they’re reluctant to impose themselves. But somehow, I think in our society, in other societies or decades gone by, mentoring, especially within families happened more. Maybe it happens less now. But it’s so important. So how do you help some of this mentoring happen both from younger to older? These relationships are so important. But do you have any wisdom on that on how you help foster mentoring relationships?
Toni K:
Yes, my two mentors. I mentioned Iman a little while ago, but Jay Fassett, it’s so funny. They’re both Canadian. Those are my favorite mentors. But here’s my words of advice is, the best way to leverage, or as they say in Canada, leverage, the growth, your growth or your business growth is you’ve got to find somebody who’s been there, done that and can walk you through it. Why are you trying to find out, go through every hardship by yourself? Get yourself a mentor. It can do nothing but help, and there’s so many available. There are just so many available. And worst case, if you can’t find one, talk to me. I will recommend someone to you. I’d be happy to.
Warwick F:
Final comment on this is, to me, you’ve got to be humble. Be humble enough to say, I don’t know everything. And there are some people that have been down this road decades more than I have. So why not learn? If you’re not humble, you’re not going to learn. So that’s to me the starting point. Be humble, be open, be willing to learn, and you’ll be blessed as will the mentor be blessed. You’ve been blessed by a lot of folks that you’ve mentored. It’s symbiotic. It’s a double blessing. That’s a wonderful thing.
Gary S:
We have had a lot of truly inspiring conversation and some good applications here. Toni, I would be remiss if I did not give you the opportunity to tell listeners how they can find you and your business on the World Wide Web. How can they get to know more about Toni Kaufman?
Toni K:
Well, it’s under construction, but you can go to standoutuniverse.com and you’ll be able to see what we’re building there. You’ll be able to contact me immediately. I respond to everybody who texts me on Facebook. Facebook, my main profile is under Toni Muñoz, M-U-N-O-Z, Kaufman.
Gary S:
And that is Toni with an I.
Toni K:
I, you’re right. Yeah. My little brother was Tony with a Y, and my dad was Antonio. And when my dad passed, my mom named the parrot Tony. So we always had three Tonys and two Celias. But yeah, please feel free. It’s toni@standoutuniverse or standoutme.com is the quick way. Standoutme.com, T-O-N-I@. Just reach, I’ll listen.
Gary S:
Well, Toni, you and Warwick both have made this episode difficult for me. One of the things I do at the end of every episode is try to pull together, and I’m scribbling notes while you guys are talking, about what are some key takeaways that our listeners can follow to help them bounce back from their own crucibles. And I pull three every time, and it was hard to contain myself just to three here because the conversation was so robust. But here’s what I think from this conversation with Toni and Warwick, three takeaways for you listener that you can apply as you bounce back from your own crucible. Number one, as bad as it gets, and sometimes it gets very, very bad circumstantially, physically, and emotionally. Toni described that in her battle with SARS, how difficult that was. But as bad as it gets, do not give up. Hatch a come back plan. In Toni’s case with SARS, she developed a breathing plan.
Gary S:
She started with a breathing plan. Study, develop action steps, practice. Your crucible can be fought through. And as Toni said, the choice is ultimately yours. Takeaway number two, explore your options in the midst of and in the aftermath of your crucible. Take a long look at what you’d like to do. What are your passions? What are you really good at? What does the world need that you can offer? Then either find an opportunity where you can make your vision and passion a reality, or as Toni suggests and has lived, create an opportunity yourself. Become an entrepreneur and do your own thing. It’s worked out well for her. It’s worked out well for Warwick. It can work out well for you as well. And then the third point which we just talked about at the end of the conversation and Warwick had a…
Gary S:
This is a key part of Crucible Leadership, this idea of mentoring, being a mentor, and having mentors. So look in the aftermath of your crucible. In the midst of your crucible, look for an opportunity to mentor. The world needs what you know. So share it, and get yourself a mentor because you need what other people in the world know. As Warwick explained, it’s a symbiotic relationship. It’s a 360 … It’s the circle of life, if you will. Mentoring and being mentored is a critical part of bouncing back from a crucible. And that has been our discussion as it always is here on Beyond the Crucible. How do you navigate through and bounce back from those crucible experiences in your life? We hope you’ve enjoyed this conversation with Toni Kaufman. If you did enjoy it, we ask that you would visit us at crucibleleadership.com. You can find all the podcast episodes that we’ve done so far there.
Gary S:
You can sign up to get Warwick’s regular emails where he shares more details, unpacks more some of the concepts of Crucible Leadership that can help you in your effort to bounce back, to move beyond your crucible as the show is called. So until the next time that we’re together having a conversation about how to face your crucibles head on no matter how painful they may be, thank you for joining us here. And remember this as you go, and rewind this episode like I said earlier, and listen to the way Toni Kaufman described her crucible of almost losing her life to H1N1. Remember, in listening to her spirit as she talked about that, that your crucible is painful. It can be extraordinarily challenging.
Gary S:
It could even be life-threatening, but it does not have to be the worst time of your life. If you learn the lessons of that crucible, if you apply yourself to moving beyond that crucible, it can become the launching pad. It can become the beginning of the next chapter of your life which is the best chapter of your life. Because as we’ve seen from what Toni’s talked about today and we’ve seen every time we’ve had a conversation with Warwick, bouncing back from your crucible is your first step toward a life of significance.